wireless solutions - optconnect guide 6-2017.pdfnautilus hyosung atms capable of tcp/ip...

W I R E L E S S S O L U T I O N S

COMPLETE CONNECT GUIDE

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OptConnect Wireless Modem

Thank you for choosing OptConnect for your wireless communication needs.

Should you need help installing your new OptConnect Wireless Modem, we offer free technical support 24 hours a day, 7 days a week.

Call 877-678-3343 for assistance.

Need Help?Call our experienced technical support

877-678-3343

2 | NoN ATM ProgrAMMiNg iNsTrucTioNs

If you are connecting your OptConnect wireless device to a micro-market kiosk or other type of kiosk, digital sign, POS sys-tem, utility management device, or other: - Turn to page 4 for installing and connecting your device- Turn to page 23 for programming instructions

NoN ATM ProgrAMMiNg iNsTrucTioNs

oNliNe ProgrAMMiNg guide

If you’d like quick easy access to our programming instructions scan the QR code to be directed to our website. You can save the address as a web-app on your iPhone or Android.

iPsANdiT iorroriTeM AsPelec? | 3


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coNTeNTs | 3

Contents

Product Features Wireless ModeM

coMPleTe coNNecT guide

The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of proces-sor phone numbers, see page 20 of this guide.

The OptConnect OC-3251 and OC-4500 run high-speed transac-tions via TCP/IP communication. TCP/IP communication signifi-cantly cuts transaction speeds over Dial-up transactions requiring less time for your customers to complete their transactions.

Product Features 3

Product Diagram 4

Step 1: Verify Package Contents 5

Step 2: Plug in the Wireless Modem 6

Step 3: ATM Programming 8

Nautilus Hyosung ATMs 8

Hantle/Tranax/Genmega ATMs 12

Triton ATMs 15

Troubleshooting 19

Processor Phone Numbers 21

Warranty Information 22

Programming for Kiosk, Digital Sign, or Other 23

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4 | ProducT diAgrAM

Wireless ModeMProduct Diagram

OptConnect Wireless Modem Front

OptConnect Wireless Modem Back


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PAckAge coNTeNTs | 5

Verify PAckAge coNTeNTsStep 1

OptConnect Wireless Modem

Please verify your package contents. If any of these items aremissing or damaged, please contact OptConnect immediatelyat (877) 678-3343.

Power Supply

CAT5 Ethernet Cable (2) 3db Magnetic Antenna

OptConnect CompleteConnect Guide

OptConnect QuickConnect Card


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6 | sTeP 2: Plug iN The oPT coNNecT ModeM

Plug iN The Wireless ModeMStep 2A. Attach Power Supply and Antenna

Locking ring.Insert and twist to the right to lock in place.

B. Insert Phone Line/Ethernet Cable

Dial-upCommunication

(OC-3501 Model Only)

OC-3251/OC-3501TCP/IP

Communication


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Status Light

Cell On LightSignal Lights


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sTeP 2: Plug iN The oPT coNNecT ModeM (coNT) | 7

C. Verify Status Lights

Step 2 Plug iN (coNT)

Status LightsGREEN Flashing Status is good. Ready for transactions.*

ORANGE Flashing Processing boot-up sequence.

ORANGE Constant Call OptConnect Technical Support 877-678-3343

RED Constant Call OptConnect Technical Support 877-678-3343

Cell On and Signal LightsGREEN Constant Status is good. Ready for transactions.*

GREEN Flashing Connecting with carrier or Transmitting data.

RED Constant Call OptConnect Technical Support 877-678-3343

The Cell On and Signal Lights will flash green throughout commu-nication with the host and the carrier during transactions. This is normal behavior.

Once the Cell On and Signal Lights are solid*, your Wireless Modem is ready for ATM transactions. Proceed with ATM Programming.

For security and compliance, secure the wireless modem inside the ATM cabinet or vault.

*Initial connection with the carrier may take as much as 2 minutes.


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8 | sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs

ATM ProgrAMMiNgStep 3The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of proces-sor phone numbers, see page 20 of this guide.

The OptConnect OC-3251 runs high-speed transactions via TCP/IP communication. TCP/IP communication significantly cuts trans-action speeds over dial-up transactions requiring less time for your customers to complete their transactions.

Running TCP/IP involves programming the ATM for this mode of communication. You must have master password access to the ATM programming menus to make the necessary changes.

The OC-3251 runs ONLY high-speed wireless TCP/IP transactions only possible with ATMs capable of communicating via TCP/IP.

NAuTilus hyosuNg ATMsTCP/IP SetupNautilus Hyosung ATMs capable of TCP/IP communication include

1800CE/SE, 2700CE/T, MM5000, MM5300CE/XP, MM5100T, HALO, HALO II, 4000W

Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM’s Operator Menu using your Master Password.

If your ATM menus appear dif-ferently than described in this Guide, please call OptConnect technical support at 877-678-3343 for further assistance.


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sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT) | 9

NAuTilus hyosuNg ATMsTCP/IP Setup

• Customer Setup > Select Processor > Communication: Select TCP/IP

- Cancel to Return -

• Customer Setup > Select Processor > TCP/IP Type:

TCP/IP TYPECardtronics Visa Framed

Columbus Data Standard

Data Stream (ASAI) Visa Framed

DNS (MoneyTree) Standard

EFX Standard

Elan/Genpass Visa Framed

1st ISO / First Data / Core Data Standard

ITS Systems Integrators Co Inc Standard

Metavante Standard

NRT/ TNS Visa Framed

Planet Payment Standard (SSL Enabled)

Shazam Call 877-678-3343 opt 3

Switch Commerce Visa Framed

Worldpay / RBS Lynk Standard

SSL: Disabled- 2(x) Cancel to Return -

• Customer Setup > Standard 3 Options > CRC En/Disable: Disable

- 2(x) Cancel to Return -

Set ATM Communication Type: TCP/IP


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10 | sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT)

• System Setup > Terminal IP:

TERMINAL IPDHCP Disable

IP Address 192.168.1.91

Subnet Mask 255.255.255.0

Default Gateway 192.168.1.90

DNS Leave As Is



Define TCP/IP Parameters for ATM

Wireless TCP/IP communication requires defining two different sets of parameters. Communication between the ATM and the Wireless Modem is regulated by the parameters defined in System Setup. Communication between the Wireless Modem and the Host Proces-sor is regulated by parameters defined in Host Setup.


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sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT) | 11

Define TCP/IP Parameters for Host Processor• Host Setup >Disable URL Host Address 1 & 2: 192.168.1.90

• Host Setup > Host Port:

PROCESSOR HOST PORT 1 HOST PORT 2Cardtronics 7004 7004

Columbus Data 7006 7006

Data Stream (ASAI) 451 451

DNS (MoneyTree) 561 561

EFX 446 446

Elan/Genpass 5166 5166

1st ISO / First Data / Core Data 8440 8440

ITS Systems Integrators Co Inc. 888 888

Metavante 450 450

NRT/ TNS 7008 7008

Planet Payment 5306 5306

Shazam Call Call

Switch Commerce 7003 7003

Worldpay / RBS Lynk 6661 6661


You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful balance inquiry, call Opt-Connect technical support at (877) 678-3343 for assistance.


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12 | sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs

hANTle/TrANAx/geNMegA ATMsTCP/IP SetupHantle (Tranax)/Genmega ATMs capable of TCP/IP communicationinclude: 1700W, C4000, 4000T, X4000, G1900, G2500, GT3000, ONYX, ONYX-W, GT5000, C6000Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM’s Operator Menu using your Master Password.

If your ATM menus appear differ-ently than described in this Guide, please call OptConnect technical support at 877-678-3343 for fur-ther assistance.

ENTER PASSWORD

THEN PRESS ENTER

• Customer Setup > Change Processor > Communication Scrolling List:

TCP/IP TYPECardtronics Visa Framed TCP/IP

Columbus Data Standard TCP/IP

Data Stream (ASAI) Visa Framed TCP/IP

DNS (MoneyTree) Standard TCP/IP

EFX Standard TCP/IP

Elan/Genpass Visa Framed TCP/IP

1st ISO / First Data / Core Data Standard TCP/IP

ITS Systems Integrators Co Inc. Standard TCP/IP

Metavante Standard TCP/IP

NRT/ TNS Visa Framed TCP/IP

Planet Payment SSL Pass Through


Switch Commerce Visa Framed TCP/IP

Worldpay / RBS Lynk Standard TCP/IP



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sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs (coNT) | 13

TCP/IP Setup

• Customer Setup > Change Processor > Standard 3 Option: CRC En/Disable: Disable


Set ATM Communication Type: TCP/IP (cont)


• System Setup > Device Setup > ATM TCP/IP Setup:

ATM TCP/IP SETUPTCP/IP Mode Static IP

IP Address 192.168.1.91

Subnet Mask 255.255.255.0

Default Gateway 192.168.1.90

***SELECT APPLY***


Define TCP/IP Parameters for Host Processor

• Host Setup > Host Address: Disable URL Address 1 & 2: 192.168.1.90

hANTle/TrANAx/geNMegA ATMs


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14 | sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs (coNT)

Define TCP/IP Parameters for Host Processor• Host Setup > Host Port:

PROCESSOR HOST PORTCardtronics 7004

Columbus Data 7006

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 5166

1st ISO / First Data / Core Data 8440

ITS Systems Integrators Co Inc. 888

Metavante 450

NRT/ TNS 7008

Planet Payment 5307

Shazam Call

Switch Commerce 7003

Worldpay / RBS Lynk 6661

• Host Setup > ConfigurationSchedule: Scheduled

You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful bal-ance inquiry, call OptConnect technical support at (877) 678-3343 for assistance.

TCP/IP Setup hANTle/TrANAx/geNMegA ATMs


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asdfasdf


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sTeP 3: ATM ProgrAMMiNg : TriToN ATMs | 15

TriToN ATMsTCP/IP SetupTriton ATMs capable of TCP/IP communication include

Traverse, RL1600, RL2000, RL5000, RT2000, FT5000, ARGO

Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM’s Operator Menu using your Master Password.

If your ATM menus appear differ-ently than described in this Guide, please call OptConnect technical support at 877-678-3343 for fur-ther assistance.

• 6. Configure Terminal > 6. Communication > 8. Communication Protocol:

COMMUNICATION PROTOCOLCardtronics TCP/IP

Columbus Data TCP/IP

Data Stream (ASAI) TCP/IP Wireless

DNS (MoneyTree) TCP/IP Wireless

EFX TCP/IP Wireless

Elan/Genpass TCP/IP

1st ISO / First Data / Core Data TCP/IP Wireless

ITS Systems Integrators Co Inc. TCP/IP Wireless

Metavante TCP/IP

NRT/ TNS TCP/IP

Planet Payment Triton Standard TCP/IP No CRC


Switch Commerce TCP/IP

Worldpay / RBS Lynk TCP/IP Wireless


*ATM’s on 3.0 or Higher on use TCP/IP


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16 | sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT)

TriToN ATMsTCP/IP Setup

• 6. Configure Terminal > 6. Communication > 9. Communication Message Format

COMMUNICATION MESSAGE FORMATCardtronics Triton Standard

Columbus Data Triton Standard TCP/IP No CRC

Data Stream (ASAI) Triton Standard TCP/IP No CRC

DNS (MoneyTree) Triton Standard TCP/IP No CRC

EFX Triton Standard TCP/IP No CRC

Elan/Genpass Triton Standard

1st ISO / First Data / Core Data Triton Standard TCP/IP No CRC

ITS Systems Integrators Co Inc. Triton Standard TCP/IP No CRC

Metavante Triton Standard

NRT/ TNS Triton Standard

Switch Commerce Triton Standard

Worldpay / RBS Lynk Triton Standard TCP/IP No CRC

On software version 3.0 or higher use “TDL” instead of “Triton Standard.” Additionally any changes will bring the ATM to manufacturer default settings

which will includes SSL enabled and communication header disabled.

• 6. Configure Terminal > 6. Communication > 3. Permanent TCP/IP Connection: UNCHECK

• 6. Configure Terminal > 6. Communication > F4. SSL Enable: UNCHECK

• 6. Configure Terminal > 6. Communication > 1. Host IP Address: 192.168.1.90

Set ATM Communication Type: TCP/IP (cont)


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sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT) | 17


• 6. Configure Terminal > 6. Communication > 2. Host IP Port:

PROCESSOR HOST PORT 1Cardtronics 7004

Columbus Data 7006

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 5167

1st ISO / First Data / Core Data 8440

ITS Systems Integrators Co Inc. 888

Metavante 450

NRT/ TNS 7008

Planet Payment 5305

Shazam Call

Switch Commerce 7003

Worldpay / RBS Lynk 6661

- 2(x) Enter to Return to Main Menu -

Define TCP/IP Parameters for Host Processor (cont)


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18 | sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT)


• 2. Diagnostics > 7. Modem / Ethernet > 6.ConfigureEthernetSettings:

CONFIGURE ETHERNET SETTINGS6. Enable DHCP Uncheck

1. IP Address 192.168.1.91

2. Subnet Mask 255.255.255.0

3. Default Gateway 192.168.1.90

- 4(x) Enter to Return to Main Menu -

• 5. System Parameters > 5. Restart the Terminal > Enter

You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful bal-ance inquiry, call OptConnect technical support at (877) 678-3343 for assistance.



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TroubleshooTiNg | 19

TroubleshootingOptConnect tests every Wireless Modem in house before shipping. Each Wireless Modem completes a live balance inquiry before being cleared for shipment. Should you experience problems with your Wireless Modem, please verify all installation and instructions in this Guide, and refer to the following Troubleshooting steps when diagnosing any issues that may arise. If you are still experienc-ing problems, please contact OptConnect at (877) 678-3343 for further assistance.

If Your ATM is Unable to Complete Transactions• Verify that the Wireless Modem is plugged in, the Status Light is

flashing green, and the Cell On and Signal Lights are solid green.

• Verify that the CAT5E Ethernet Patch Cable (included) is con-nected to an open Ethernet port on you ATM and the Ethernet port on the Wireless Modem. OptConnect cannot guarantee successful transactions using an Ethernet cable other than that provided with the Wireless Modem.

• Confirm that the ATM is programmed correctly for your processor with the correct Host IP Address and Host Port.

If You Experience Intermittent Communication Issues• Verify sufficient signal strength. If the Signal Lights indicate low

signal strength (1 to 2 bars), reposition the antenna. Allow a mini-mum of 5 seconds for the Wireless Modem to refresh the Sig-nal Lights after moving the antenna. If the signal strength does not improve, it may be necessary to purchase an in-line signal booster. Contact OptConnect at (877) 678-3343 for details.

• If the Signal Lights are flashing, disconnect power from the Wireless Modem, wait 15 seconds, then reconnect power. Allow at least 2 minutes for the Wireless Modem to reboot. If the Signal Lights do not stop flashing after 5 minutes, please call OptConnect at (877) 678-3343 for further assistance.


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20 | TroubleshooTiNg

Troubleshooting (cont.)

• Check for the presence of any large neon signs, drink coolers, or ice freezers in the vicinity of the Wireless Modem. Such machines may produce interference which can affect the cellular signal. If such machines are present, reposition the ATM and Wireless Modem away from these sources of interference.


Below is a list of the most common ATM Error Codes associated with Communication between the ATM and its Host. While this communication is handled solely by the Wireless Modem, these errors are most often the result of incorrect programming at the ATM. After verifying ATM programming and clearing any errors, if you are still experiencing problems completing transactions, please contact OptConnect at (877) 678-3343 for further assistance.

Common ATM Error CodesNautilus Hyosung, Hantle (Tranax), Genmega Codes

D170X Modem Connection Error Verify all programming. Check Ethernet cable for kinks or damage.

D25XX TCP/IP Communication Lost Verify all programming, especially Host TCP/IP settings. Check Ethernet cable for kinks or damage.

Triton Codes192 Communication Error Verify all programming. Verify Ethernet

cable is connected properly and is not dam-aged or kinked.

236 TCP/IP Communication Lost Verify all programming, especially Host TCP/IP settings. Check Ethernet cable for kinks or damage.

237 TCP/IP Device Failed This occurs when outgoing communication is successful, but return communication from the Host fails. Verify all programming. Check for presence of large neon signs, drink coolers, or ice freezers which may be causing interference in the cellular signal.


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Processor PhoNe NuMbers | 21

Processor Phone Numbers

OptConnect Wireless Modems support communication to the fol-lowing processors:

Processor Primary Secondary AlternateCardtronics 1-866-403-6745 1-866-403-6747 -

Columbus Data 1-800-886-1798 1-888-923-3608 1111/1112

Data Stream/ASAI 1-877-543-5921 1-877-543-5922 6666

DNS (MoneyTree) 1-800-816-5409 1-800-816-5410 -

EFX 1-866-649-6124 1-866-649-6125 -

Elan/Genpass 1-800-472-6210 1-800-472-6210 2222

1st ISO / First Data / Core Data 1-877-999-1309 1-800-530-4784 -

ITS Systems Integrators Co Inc. 1-888-764-6464 1-877-764-5858 -

Metavante 1-866-956-5788 1-800-883-7723 5555

NRT/ TNS 1-877-824-0930 1-877-824-0927 -

Switch Commerce 1-855-572-1978 1-855-572-1979 3333

Worldpay / RBS Lynk 1-800-827-5965 1-800-486-5965 4444

22 | iPsANdiT iorroriTeM AsPelec?


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22 | WArrANTy iNforMATioN

Your Wireless Modem includes the Lifetime Extended Mainte-nance Plan. The Lifetime Extended Maintenance Plan provides for a guaranteed replacement of equipment specified above in the event equipment fails. This Plan remains in effect as long as Cus-tomers continue to pay monthly service charge. Upon notification and diagnosis of problem, OptConnect will ship a replacement unit to Customer at no cost to Customer using Standard Overnight ship-ping. Customer shall be responsible for shipping back faulty equip-ment to OptConnect in a timely manner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect within 20 days or may be charged $300.00 for the non-return of the faulty equipment.

Physical damage, lost or stolen equipment or modems damaged by acts of God may not covered under warranty.

Lifetime Extended Maintenance Plan

Warranty Information

22 | WArrANTy iNforMATioN


877-678-3343

Programming for Kiosk, Digital Sign, or Other

Your newly installed OptConnect comes preprogrammed to emu-late an Internet connection running DHCP. Program your device accordingly Before initiating any communication, please verify the following: “Cell On” light is solid green, signal bars are showing, and Ethernet cord is connected.

To further verify connectivity or monitor this device, view your online portal at https://dashboard.optconnect.com or call our 24x7x365 technical support.

ProgrAMMiNg for kiosk, digiTAl sigN, or oTher | 23

W I R E L E S S S O L U T I O N S

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854 West 450 North #4 Kaysville, Utah 84037(877) 678-3343 fax: 801-991-9009

© OptConnect 2011

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