WIRELESS RESTAURANTS

Authors :

• D.J Premathilake

• D.N Malaarachchi

• T.P Kumarathunga

• H.A.H Hettiarachchi

IMPORTANCE OF HOSPITALITY INDUSTRY IN SL

• Growing at a rapid phase ;

• 654,476 tourist arrivals in 2010

• 4th place of generating FOREX

• Mainly due to Post conflict peaceful environment

• But opportunity to GROWTH

• Constantly evolves to GUEST REQUIREMENTS

• Focus on smart implementation of TECHNOLOGY

Customer Dissatisfaction

TRADITIONAL RESTAURANT VALUE CHAIN

Restaurant

Kitchen waste:— Wrong orders

— Order reprocessing

Inventory waste:— Out-of-stock items

— Excess inventory

Poor responsiveness

Clerical waste:— Wrong invoices

Lack of visibility

Unable to get in touch with customers

Less Accountability

Poor attendance:— Long waits— Wrong orders— Wrong invoices— Heavy workload

Poor restaurant turnover

Identifying meals

Traditional payments

Poor reports

Cashier and Manager

Kitchen and Storage

WIRELESS RESTAURANTSEliminate limitations of Traditional RestaurantsSystem that allows ;• i-Pad’s or PDA’s to order

Customized wireless ordering software embedded• Use of Wi-Fi Technology• Use of E-Payment gates• Direct contact with kitchen• Integrate ordering, Inventory control & Billing• Memorize the customer preference etc..

OVERVIEW OF THE SYSTEM

IncreasedRevenues

Lower Costs

Higher Facility Turnover

Lower Inventories

Value Created

RestaurantCashier and ManagerKitchen and Storage

Higher visibility

Better responsiveness

Improved sales and customer behavior tracking

Improved menu configurations

Higher customer retention due to better service quality

Reduced kitchen waste Reduced reprocessing costs

Reduced waiter labor costs due to higher productivity

Reduced training costs

Full table status vision Higher table turnover

Shorter attendance times

Reduce Excess stock

Theft reduction

Better inventory planning

Reduced out-of-stocks of demanded items

WIRELESS RESTAURANT VALUE CREATION

THANK YOU !