wipro – consulting 1
TRANSCRIPT
Presented By :- Nidhi Bansal
09BM8028
Summer Project ProposalCompany - WIPRO
VGSOM, IIT Kharagpur
AgendaAbout WiproProjects for WiSE 2010Consulting Services OfferedProjects UndertakenReferences: Research papers
VGSOM, IIT Kharagpur
About Wipro
A leader in providing IT solutions and services for the corporate segment in India.
Profitable presence in niche market segments of consumer products and lighting
Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally.
VGSOM, IIT Kharagpur
Wipro Businesses
Wipro GE Healthcare - JV with General Electric. Healthcare Equipment and Solutions. Leader in South Asia. Global COE for Engineering and Manufacturing for GE Healthcare. (Revenues not consolidated in Wipro Ltd revenues)
VGSOM, IIT Kharagpur
(Rs. in Million) except share data
Year ended 31st March
Particulars 2009 2008
Segment Revenue
IT Services 1,91,661 1,46,626
IT Products 34,552 26,400
Consumer Care and Lighting 20,830 15,207
Others 9,145 11,691
Eliminations (745) (349)
TOTAL 2,55,442 1,99,575
Operating Margin
IT Services 21% 21%
IT Products 4% 5%
Consumer Care and Lighting 12% 13%
TOTAL 17% 18%
Financial Report
© 2009 Wipro Ltd - Confidential6
Global foot prints of WIPRO
Indicative Map - not drawn to scale
America:Revenue share (USA): 44 %
No. of employees: 8 %
Rest of World:Revenue share: 8 %
No. of employees: 7 %
Europe:Revenue share: 24 %
No. of employees: 5 %
India:Revenue share: 24 %
No. of employees: 80 %
Global Footprint
Serving customers in 50+ countries Presence in 35+ countries Global workforce comprising of 50+ nationalities Investors from 24+ countries
Wipro in News
Source: Economic Times VGSOM, IIT
Kharagpur
Projects for WiSE 2010
Projects in any of the wipro companies Wipro Consulting Services Wipro Consumer Care and Lighting Wipro Technologies Wipro Infotech Wipro BPO Wipro Infrastructure Engineering
Area of Projects :- Corporate Finance, Consulting, Marketing and Sales, Clean Technology, Business Strategy, Mergers and Acquisitions, IT services
VGSOM, IIT Kharagpur
Consulting offered (source: wipro.com)
VGSOM, IIT Kharagpur
Projects Undertaken (source: wipro.com)
There are a variety of consulting projects taken up by Wipro in various sectors like – Petroleum, breweries industry, pharmaceutical, telecom firm, IT industry
VGSOM, IIT Kharagpur
Strategic CRM Initiative for
reducing Elite Customer Attrition
• Mapping As-Is business processes impacted by CRM systems.
• Performing Gap-Analysis.• Designing To-be processes
for all the CRM impacted processes.
VGSOM, IIT Kharagpur
VGSOM, IIT Kharagpur
VGSOM, IIT Kharagpur
Research Papers ReferredAre You Ready for Performance and Measurement Im
provement?By BY LARRY DRIBIN, Ph.D. Pearl Street Group, Inc.
Many IT performance improvement programs fail to produce the improvement results promised. These failures may be due to the organization NOT being ready for an improvement program.
Implementing IT Service Management: A case study focusing on critical success factorsBy Wui-gee tan, Aileen Cater –Steel and Mark TolemanUniv. of Southern Queensland, Toowoomba, Australia
Research Question –”What factors influence the success of implementing IT service management?” VGSOM, IIT
Kharagpur
Global IT Management Structuring for Scale, Responsiveness, and InnovationBy Siew Kien Sia, Christina Soh, and Peter Weill
KM at WORK: A Look at How Organizations Maximize Knowledge to Deliver ResultsBy Carolina K. ReidKM saves time, which translates into cost saving for the customer. A lot of Web 2.0 technologies are making their way in Knowledge management systems. “A successful KM pursuit once meant finding the right document. Now success is making a connection with the right expert and perhaps tying into a network as well.”
The Strategic CIO: Transformational CIO building blocksBy Carlos, BruceAs CIO of an organization which needs transformation, the building blocks should be
scoping and organising; IT strategy development coupled closely with business and
competitive assessment; assessment of the current business state within that
business/competitor/IT strategy environment; and IT opportunities R&D.
VGSOM, IIT Kharagpur
An Empirical Study of Software Process Maturity, TQM Practices and Organizational Characteristics in Taiwanese Companies By - SHIANG-HENG CHEN, HOUN-GEE CHEN & DAVID C. YENThis study hypothesizes that organizations with TQM experience should have a better software process maturity level.‘Customer-centric’ and ‘continuous improvement’ are two major concepts of TQM that also affect the software maturity process.
Understanding the implementation of software process improvement innovations in software organizationsBy -Karlheinz Kautz & Peter Axel Nielsen
VGSOM, IIT Kharagpur
The Six Sigma improvement approach: a transnational comparisonBy - J. VAN IWAARDEN, T. VAN DER WIELE, B. DALEz, R. WILLIAMS and B. BERTSCHDiscusses perception about Six sigma implementation & success factors. Result- “Six Sigma is perceived as a well-structured improvement approach with strong links to an organization’s strategy, high level of management involvement, strong customer focus and strong links to financial results.”
In pursuit of implementation patterns: the context of Lean and Six SigmaBy - R. SHAH, A. CHANDRASEKARAN* and K. LINDERMAN
VGSOM, IIT Kharagpur
VGSOM, IIT Kharagpur
An overview of Six SigmaBy -Douglas C. Montgomery1 and William H.Woodall2
Other Referenceswww.wipro.comwww.sciencedirect.comhttp://web.ebscohost.com
Thank you
VGSOM, IIT Kharagpur