winegard dealer training - usa information cables, connectors, and tools 1 winegard® dealer...
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General InformationCables, Connectors, and Tools 1
Winegard® Dealer Training 1 General Information
1 Literature and POP Materials2 Winegard History3 Meet Mike, the Trainer4 Cables, Connectors and Tools6 Satellite TV Basics
2 Satellite TV Antennas11 Satellite TV Antenna12 TRAV’LER Antennas
3 DIRECTV SWM Technology Guide22 SWM Technology Guide27 Trav’ler Antennas29 Roof-Mounted Dome Antennas33 Trav’ler with Dome Antennas35 Portable Antennas
4 Portable Antennas39 Basic Operation41 Portables
5 Roof-Mounted Dome Antennas47 Installation59 Receiver Set-up61 Operation63 Troubleshooting
6 Over-the-Air (OTA) TV Antennas69 How OTA Reception Works71 Rayzar Automatic Antenna75 Sensar & Rayzar Air Antennas82 RoadStar Antenna84 Rayzar Portable Antenna85 SensarPro TV Signal Meter86 Sensar Replacement Parts & Upgrade Kits87 Rayzar z1
7 Winegard ConnecT92 Winegard ConnecT
8 Dealer Training Test98 Winegard Dealer Training Test
110 Technician Information
General InformationLiterature and POP Materials1
Winegard Company History
Stay informed. Update your training on-line.Check back often.
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DISH and Hopper are registered trademarks of DISH Network L.L.C. DIRECTV and Genie are registered trademarks of DIRECTV, LLC.. Bell TV is a trademark of Bell Canada, Inc. Shaw Direct
is a trademark of Shaw Satellite G.P.Printed in USA | Winegard Company | 3000 Kirkwood St. | Burlington, IA 52601-2000 | 800-288-8094 | www.winegard.com © 2015 Winegard Company Rev 8-16 WC-1172
2 0 1 5
FOR THE 4TH
CONSECUTIVE YEAR
WINEGARD
AWARD WINNING ANTENNAS
TRAV’LER ROOF MOUNTED
SATELLITE TV ANTENNAS
ALL INDUSTRY-WIDE DOME
SATELLITE TV ANTENNAS
Approved & certified home reflectorsSmaller reflector
View multiple satellites at the
same time, just like home
View 1 satellite at a time
3 LNB System
One LNB System
Under 10” stow height12”-15” height
3 Receivers out of the box
(up to 8 total - call for details)
2 receivers out of the box
Watch any program on any
TV at the same time
Watch separate programs as long
as they are on the same satellite
PREMIER AUTOMATIC MULTI-SATELLITE TV ANTENNAS
UNMATCHED Performance
UNLIMITED Viewing Capabilities
MAXIMUM HD Programming
TRAV’LER®
The ONLY Antennas that Work with
DIRECTV® Genie® and DISH® Hopper®
NO COMPROMISES!
SK-SWM3 DIRECTV SWM TRAV’LER MSRP $1899.99
SK-1000 DISH/Bell TV TRAV’LER MSRP $1599.99
SK-7003 SHAW Direct TRAV’LER Mount MSRP $1999.99
SKA-733 SHAW Direct TRAV’LER Feed/Reflector MSRP $255.00
www.winegard.com/travler
AwArd winning
Winegard® pathway® x1 aNtENNaS
3rd Consecutive Year for both Trailer Life and MotorHome Readers’ Choice Awards | 2015 CES Innovations Honoree Award
WINDOW / SIDe VehIcle MOUNT
TRIPOD MOUNT
ROOF KIT MOUNT
Rigorously tested to survive over 600,000 miles Great warranty 2 yr parts; 1 yr labor
Converts to permanent antenna with optional roof kit
Portable Antennas are perfect for Tailgaters, RVers, Truckers, Boaters, Vacation Home or Cabin Owners, Ice Fishers, Hunters and more
PaT
Hw
ay® X
1
Smallest and Fastest Automatic Portable on the Market
OPTIONAL MOUNTS Permanent & Temporary Models
www.winegard.com/pathway
PA-2000 Pathway X1, white MSRP $429.00
PA-2035 Pathway X1, black MSRP $429.00
PA2000R Pathway X1 bundle w/ receiver, white MSRP $499.00
PA2035R Pathway X1 bundle w/ receiver, black MSRP $499.00
RK-2000 Roof Mount Kit MSRP $49.99
TR-1518 Tripod Mount MSRP $89.99
MT-SM30 Window/Side Vehicle Mount MSRP $89.00
DISH is a registered trademark of DISH Network L.L.C.
Printed in USA | Winegard Company | 3000 Kirkwood St. | Burlington, IA 52601-2000 | 800-288-8094 | www.winegard.com © 2015 Winegard Company
WC-1169
RZ-8500 white | RZ-8535 black MSRP $399.00
Tower A15 miles away1 channelSignal Strength
Tower B25 miles away2 channelsSignal Strength
Don’t be fooled thinking signal meters can do the same thing as the Rayzar Automatic antenna does.
How valuable is your time?
Would you rather spend time setting up the antenna or watching TV?
How important is convenience?
Rayzar Automatic Manual Directional AntennaAutomatically Searches for Signals 4 —
Automatically Locates the Most Viewable Channels 4 —
Typical Number of Searches Needed to Find Most Channels 1* 4 – 6
Number of Times Channel Scan Will Need to be Run 1* 4 – 6
Time Spent Running a Channel Scan (time will vary by TV) – –
*unless secondary location is selected
Tower C35 miles away3 channelsSignal Strength
Even after spending up to 60 minutes tuning and running channel scans with a manual antenna, it still doesn’t guarantee you will tune in the maximum number of viewing channels like the Rayzar Automatic antenna does.
Scenario 2 using the Rayzar Automatic Antenna
Here, the antenna automatically scans 16 quadrants (in just 2 minutes!) for the most available channels. It points to Tower B and Tower C (since they are in the same beamwidth) giving you 5 channels plus available subchannels!
Plus, if you want CBS, you can quickly toggle to Tower A with the single push of a buton.
WinegARD® RAyZAR® AutoMAtic Amplified locAl Hd And digitAl BroAdcAst tV AntennA
Scenario 1 using a manual directional antenna with signal meter
The signal meter would direct you to Tower A which has the highest signal strength.
Problem: You would get 1 channel using a signal meter to guide the search.
No guessing. No hassle. No frustration.
NEW!
All network and programming images, logos, trademarks and service marks are the property of their respective owners and not affiliated with Winegard Company.Printed in USA | Winegard Company | 3000 Kirkwood St. | Burlington, IA 52601-2000 | 800-288-8094 | www.winegard.com © 2015 Winegard Company WC-1173
To find the antenna you need, go online winegard.comConsumer Products >RV TV Antennas >Support and Guides >Satellite Antenna Selector Fill in the form and >Submit
General InformationWinegard Company History 2
Winegard Company History
Winegard Company, incorporated in 1954, is a respected world leader in the design and manufacture of innovative antenna products for both satellite and terrestrial communications. Throughout the years, Winegard has made important contributions to the growth and development of the television industry both in America and worldwide.
With over 80 U.S. patents, we count many “firsts” in the industry, including the all-channel yagi TV antenna, 82-channel antenna, antenna mounted preamplifiers, antenna amplifiers, anodizing process, perforated aluminum satellite antenna, and the RV television antenna.
Winegard’s pioneering solutions have shaped the industry for home, RV, truck, marine, medical, and automotive antennas. Winegard also provides two-way real-time broadband antennas for communication in even the most extreme, remote environments; these two-way broadband antennas are used in the oil and gas industries, as well as by military and emergency response teams.
Our state-of-the-art facilities are designed to enable the manufacturing of products with speed and accuracy at a competitive cost. All of our antennas are proudly designed and built by hardworking Americans in the heartland of the U.S.A.
Having reached our 60 year milestone, we see a bright and exciting future.
1954Winegard Company is founded by John Winegard
1955Winegard introduces the first 82-channel TV antenna
1969Winegard is noted for its contributions to NASA in the Apollo 11 mission
1980sSensar antenna is introduced into the RV industry; Winegard begins manufacturing satellite TV antennas
2002Winegard introduces Movin’ View in-motion and stationary domed units to RV market
2005John Winegard is inducted into CE Hall of Fame for developing the first 82-channel TV antenna
2007Winegard introduces TRAV’LER® antennas and becomes first to offer a DIRECTV HD-compatible one-way antenna
2009Winegard debuts Wingman®
antenna, a UHF add-on for Sensar TV antennas, named Best New Product for 2009; DTV Transition from analog to digital signal reception sparked new antenna designs
2012New NORTH facility completed - includes new antenna test facility adds state-of-the-artmeasurement to existing cutting edge manufacturing capability
General InformationMeet Mike, the Trainer3
Meet Mike Barum, Winegard Company Dealer Trainer
For over 10 years, Mike has been traveling the country and parts of Canada in his Winegard branded ‘traveling classroom’. Equipped with all the latest Winegard TV antenna products, Mike provides a unique learning experience where attendees get the opportunity to see and experience firsthand how each antenna works. He covers installations and FAQs. In addition, he also provides helpful tips and tricks-of-the-trade making his seminars a ‘must attend’ for technicians and sales staff.
Because of his vast experience, Mike can customize his training sessions on the fly to adapt to the skill set/background of his audience to ensure maximum learning. In addition, Mike also performs the following duties:
• Trains dealers and distributor personnel during group training sessions• Trains manufacturers during manufacturer training sessions• Attends RV rallies, trade shows and manufacturer rallies• Beta tests new products before release• Provides feedback on existing product function and performance
To date, Mike has traveled over 200,000 miles in the RV alone, stopping by 1,500 dealerships and training upwards of 15,000 people earning him the nickname, Mike the trav’ler!
General InformationCables, Connectors, and Tools 4
Cables, Connectors, and Tools
CablesQualified RV technicians need to be familiar with two types of coaxial (coax) cable, RG-59 and RG-6. Although both RG-59 and RG-6 can be used for over-the-air television applications, RG-59 is not recommended for satellite television applications.
RG-59 coax cable is smaller in diameter with a center conductor of 22 AWG (American Wire Guage) in size. This smaller cable has high frequency loss over longer cable runs (see table 1.1).
RG-6 coax cable has a larger center conductor of 18 AWG in size. This larger cable has less signal loss per foot and resultantly carries LNBF voltage better over longer distances. RG-6 coax cable must be run all of the way from the satellite dish to the satellite receiver. Multiply the thickness by 10 to determine the tightest bend allowed for proper signal transmission.
TABLE 1.1. Properties of RG-59 and RG-6 coax cable
AWGDiameter of con-
ductor (in.)Signal loss (dB/100 ft)
Recommended application
RG-59 22 .0253 in. ≤8.0 OTA TV
RG-6 18 .0403 in. ≤6.0 Satellite & OTA TV
Connectors and ToolsF-connectors are used with both RG-59 and RG-6 coax cable and are available in different sizes for different coax applications. A cable stripper and hex crimping tool or compression crimping tool are needed to properly install an F-connector on coax cable; Winegard recommends Model CS-2000 cable stripper (see fig. 1.1A), Model SP-6311 hex crimping tool (see fig. 1.1B), and Model SP-7501 compression crimping tool (see fig. 1.1C).
A B C
FIGURE 1.1. Tools used for installing a coax connector. A, Model CS-2000 cable stripper. B, Model SP-6311 hex crimping tool. C, Model SP-7501 compression crimping tool.
A compression crimper should be used to install a compression connector. A hex crimper should be used to install a hex connector.
Models CS-2000 cable stripping tool, SP-6311 hex crimping tool, and SP-7501 compression crimping tool may be available for purchase from your instructor.
The word “series” often substitutes “RG” (i.e., series 59 and series 6 cable).
General InformationCables, Connectors, and Tools5
Cables, Connectors, & Tools
Installing an F-Connector on Coax CableTo install an F-connector on a coax cable, complete the following steps:1. Make a square cut on the coax cable (see fig. 1.4A).2. Place the cable in the cable stripper (see fig. 1.4B). The cut end of the
cable should be flush against the front of the stripper (see fig. 1.2A). 3. Once the cable stripper has closed around the cable, rotate until the outer
cover has been stripped (see fig. 1.4C), and pull the tool away.4. Fold back the braid (see fig. 1.4D).5. Install an F-connector on the coax cable (see fig. 1.4E).6. Crimp the connector. To do so with a hex crimp connector, use a hex
crimping tool to pinch the connector (see fig. 1.4F). To do so with a compression crimp connector, place the connector inside and squeeze the compression tool (see fig. 1.4G).
7. Inspect and pull on the connector to make sure it is secure (see fig. 1.4H).8. Weather Tight connectors are used where moisture is present.9. Coax should not be bent tighter than it’s thickness times 10.
ASquare cut
B
Lip
C
Braid
D
E
Hex crimp connector
Compression connector
F
G H
Hex crimp connector
Compression connector
FIGURE 1.4. Coax connector installation. A, Square cut. B, Cable in stripper. C, Cable stripped. D, Braid folded. E, Connector placed on coax. F, Connector crimped with hex crimping tool. G, Connector crimped with compression tool. H, Connector installed.
For an easier installation, try twisting the connector while pushing it onto the cable.
When folding back the braid, make sure that no wires touch the center conductor.
After being crimped, the compression connector should be shorter in length. Compare figure 1.3A and 1.3B.
A B
FIGURE 1.3. Compression connector. A, Compression connector before being compressed. B, Compression connector after being compressed.
The front of the cable stripper has a lip. Compare figure 1.2A and 1.2B.
A
B
FIGURE 1.2. Cable stripper. A, Front. B, Back.
Satellite TV Basics
How Signals are TransmittedSatellite programming originates from an uplink facility on Earth. The uplink facility receives signals from different sources, digitally combines the signals, and transmits the signals to satellites. 22,300 miles above the Earth, the satellites receive, amplify, and transmit the uplink signal back to Earth in the Ku and Ka frequency bands. The signal is then received on Earth by your satellite antenna, where the signal is reflected and concentrated to the low-noise block converter (LNBF). The LNBF is located at the focal point of signal reflection, the point at which maximum amount of signal is effectively concentrated. The LNBF receives, amplifies, and downconverts the signal to pass through a coax cable to the receiver, where individual channel selection and processing takes place. See figure 2.1.
FIGURE 2.1. Transmission of signal from uplink facility to antenna on RV
In order for the signal to be transferred to the satellite receiver via coax cable, the LNBF downconverts the signal to 950–1450 MHz for non-SWM (single wire multi-switch) applications and to 974–1790 for SWM applications. Multi-switch tones are approximately 2.25 GHz.
Satellite TV AntennasSatellite TV Basics 6
Satellite TV Basics
Satellite TV AntennasSatellite TV Basics7
Satellite BeamsSignals from satellites are transmitted as either continentual US (CONUS) beams (see fig. 2.2A) or spot beams (see fig. 2.2B). CONUS beams cover the continental US, and spot beams cover a smaller area (e.g. a city).
A
B
FIGURE 2.2. Types of satellite beams. A, CONUS beams. B, Spot beams.
Spot beams typically contain local programming, such as NBC, CBS, ABC, or FOX. Since the arrival of digital television, many RVers use an OTA TV antenna to receive local programming.
CONUS beams contain channels like the History, Stars, Showtime and the Weather Channel.
Four ways of getting local channels:
1. Use the TV antenna2. RV Park cable3. Internet; Searching for a home town
TV station’s website4. Call your satellite service provider
and change your service address
Satellite TV Basics
Satellite TV AntennasSatellite TV Basics 8
LevelingLeveling is important for acquiring signal with manual and automatic antennas. Manual antennas require a user-inputted elevation to accurately point at a satellite, and automatic antennas use an auto-inputted elevation to complete an auto-scan for signals. If the satellite antenna is not level, the inputted elevation angle will differ from the actual elevation angle required to accurately point at the satellite. The elevation will need to be adjusted to compensate for the number of degrees the unit is off-level. If the unit is too far off level, the search may fail or require more time.
Receiver RecommendationsWinegard Company recommends using caution when selecting a satellite receiver for a mobile environment. Satellite receivers are designed for home use, and certain satellite systems may be incompatible with certain receivers.
For DISH users, Winegard recommends using a DISH HD Solo series receiver (e.g. 211z) or the DISH Wally for standard or high definition programming in a mobile environment. The Solo receiver can be used with or without an external hard drive for recording.
For DIRECTV users, Winegard recommends using a single input receiver. If using a TRAV’LER DIRECTV® SWM slimline antenna, SWM-only receivers may be used.
Receivers able to record programming are equipped with internal hard drives and are not designed for mobile use. If used in a mobile environment, constant vibration may shorten the life of the receiver. Additionally, these receivers should be kept in a controlled temperature environment, which is difficult to achieve in a mobile environment.
Dual Tuner ReceiversDual tuner receivers receive signal constantly from multiple satellite inputs. Winegard automatic domed satellite systems access multiple satellites by toggling to the corresponding satellite as the customer changes the channel, meaning that the satellite system actually receives signal from only one satellite at a time. There are times when the receiver may try to watch different satellites on the two inputs, and this may cause conflicts with recording or viewing.
However, with proper setup and understanding of how the system works, it is possible to use dual tuner receivers with dual receiver-capable Winegard domed automatic satellite antennas.
Satellite receivers may overheat when placed in cabinets of RVs.
High definition DIRECTV programming is not available with a domed antenna.
If a receiver able to record programming is used in an RV, unplug the receiver when driving.
Dome antennas should be within three degrees of level, and TRAV’LER® antennas should be within five degrees of level.
For up-to-date information on receiver compatibility or new programming information, visit www.winegard.com/receivers, or call 1-866-609-9374.
Basic Installation Practices
Satellite TV AntennasSatellite TV Basics9
SealingBefore sealing, check with the vehicle manufacturer for recommended sealant for the roof type. Only apply sealant to clean surfaces in dry conditions. Allow for adequate drying time. Refer to product manuals for specific sealing requirements.
12 Volt PowerSome Winegard antennas require 12 volts of direct current (VDC) power to function correctly. When installing and testing such units, make sure you have a clean and filtered power source for the satellite system. Winegard recommends using a dedicated line to the coach battery or a 12 VDC output power converter. To protect the circuitry and motors, at approximately 10.5 VDC our domes will turn themselves off.
ObstructionsWhen installing Winegard satellite systems, consider any large roof fixtures which the system could physically hit while rotating or elevating, and consider any obstructions which could block signal acquisition (see fig. 2.4). Power lines may obstruct signal. Additionally, signal may bounce off of reflective sources such as metal buildings, which could significantly increase search time; to avoid increasing the search time, move the RV away from the obstruction. For specific requirements on required distances from certain obstructions, refer to product manuals; certain product manuals may also specify the distance to be maintained from the antenna according to the height of the obstruction.
FIGURE 2.4. Tree obstructing signal from satellite.