© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

WIND

• Service provider

• 8000 employees

• World’s 5th largest carrier

• 173 million customers

• Headquartered in Italy

• Cisco data center customer since 2010

• Theater: EMEA

CUSTOMER STATS

CHALLENGE• Reduce capital expenditure

• Improve efficiency, productivity, and application response time

• Reduce time to implement new contact center site or add agents

WHY CISCO DATA CENTER SOLUTIONS• Cisco UCS creates core foundation for Virtual Desktop

Infrastructure (VDI)

• Together with VMware and EMC, Cisco UCS provides essential requirements for cloud and VDI

BENEFITS• Reduced average call-waiting time by 40%

• Increased agent productivity by 20%

• Cut customer relationship management workflow by 40%, with normal service requests completing 35% faster

CISCO DATA CENTER ENVIRONMENT• Cisco UCS B200 M2 Blade

Servers, powered by Intel Xeon X5650 processors

• Cisco UCS 2104 Series Fabric Extenders

• Cisco UCS 6100 Series Fabric Interconnects

• VMware vSphere with VMware View

• EMC

• Cisco SMARTnet Total Care Service

“Cisco’s Desktop Virtualization solution has re-energized our customer service. Cutting the time it takes to deal with service requests by 35 percent means we’re in a much stronger position to grow customer loyalty and manage our cost base.” – Luca Ferrandino, Data Center Application Manager