ERROR CODES REASON SCREEN MESSAGEPROVIDEKEYs

RECOMMENDED STEPS REASON

0xC004F00F ROT ERROR

This PC isn't activated anymore. If youreinstalled Windows or made changes

to your hardware recently. You cancontact customer support for help

ONLY IF

a) Recommend Customer to contactMS per error screen with Proof of

Purchaseb)PROVIDE KEY ONLY IF SYSTEM

BOARD REPLACED & ACTIVATIONFAILS IMMEDIATELY/WITHIN 3HRS

Windows is no longer activated dueto changes in the configuration sinceWindows was first activated. Causedby swapping motherboards among

PCs, or moving the Windowsinstallation hard drive to a different

PC.

0xC004C051OOT on 1stActivation

This preinstalled version of Windowscan't be activated. Contact your PC

manufacturer for assistance, or buy anew key

ONLY IF

a) PROVIDE KEY ONLY IF " NEWSYSTEM" WITHIOUT ANYHARDWARE CHANGES &

ACTIVATION FAILSb) OR SYSTEM BOARD REPLACED &

ACTIVATION FAILSIMMEDIATELY/WITHIN 3HRSc) Other situation with no MB

replacement/ refer customer to MS& DO NOT provide a key .THIS

SITUATION IS STILL BEING ASSESSED& WE WILL PROVIDE AN UPDATE

LATER (including hardware changeson brand new system)

a) Caused by missing CBR (computerbuilt report) for new systems

b) Excessive hardware changes onnew systems prior to activationc) Missing Key on Replacement

Motherboard

BLOCKED KEYSThe product key didn't work. Try a

different key, or buy a new one.ONLY IF

0xC004C7700xC004C008

ALREADY USEDKEY

This product key is already being usedon another PC. Try a different key, or

buy a new one.ONLY IF

PROVIDE KEY ONLY IF SYSTEMBOARD REPLACED & ACTIVATION

FAILS IMMEDIATELY/WITHIN 3HRS

Key Leaked to Internet or(no injected key) in replacement MB.

ACTIVATION ERROR CODES FOR WINDOWS 8

0xC004C4A20xC004C0600xC004C003

a) PROVIDE KEY ONLY IF " NEWSYSTEM" WITHIOUT ANYHARDWARE CHANGES &

ACTIVATION FAILSb) OR SYSTEM BOARD REPLACED &

ACTIVATION FAILSIMMEDIATELY/WITHIN 3HRSFor all other situations, refer

customer to MS or escalate to CSAT

Caused by using same key onmultiple systems

0xC004C052 MISSING CBR

This preinstalled version of Windowscan't be activated. Contact your PC

manufacturer for assistance, or buy anew key

YESProvide a key over the phone and

capture details in CRM.Escalate to MBRDPK@lenovo.com

immediately

ERROR CODES REASON SCREEN MESSAGEPROVIDEKEYs

RECOMMENDED STEPS REASON

0xC004F00F RIT ERROR

This PC isn't activated anymore. If youreinstalled Windows or made changes

to your hardware recently. You cancontact customer support for help

NORecommend Customer to contact

MS per error screen.

Caused by multiple activation onsame system. (e.g.: reinstalling

image and activating )

0xC004C016 COA KEY

This product key can only be used torestore Windows on PCs that have

Windows pre-installed. You canactivate windows on the phone

NO Refer customer to Activate by PhoneOEM COA key (from label) entered

to activate.

ACTIVATION ERROR CODES FOR WINDOWS 8 (DO NOT PROVIDE KEY)

KEY BLOCKED INSPECIFIC REGION

0xC004C4A90xC004C017

0xC004F0100xC004F0050xC004F0040xC004C4A50xC004C4A40xC004C0100xC004C00F0xC004C00E0xC004C0070xC004C0040xC004C0010xC004B001

INVALID KEYS

Recommend Customer to eitherpurchase a new key or contact

MicrosoftFraudulent activity

NORecommend customer to changeregion in country preference or

contact MS

This product key doesn't match theregion you're in, so try a different

region

Trying to activate license outsideregion it can be acquired.

This product key didn't work. Try adifferent key, or buy a new one.

NO

a) Recommend Customer to MS foractivation

b) If no resolution, escalate to CSATTeam

PC no longer matches what’srecorded in MS database . Caused

due to hardware changes – resultinga different hardware hash – once the

CBR is submitted. DamagedWindows files can cause some of

these errors.

CERCUMVENTACTIVATION

FAILURE

There are files on your PC that arepreventing activation. You need tobuy and reinstall a new version of

NO0xC004C4B10xC004C4B00xC004C4AB

NO INTERNETCONNECTIVETY

If you want to activate online, youneed to connect to the Internet-or

you can call us.

Recommend Customer to eitherconnect or contact MS for manual

phone based activationNO

0x80072efd0x80072EE70x8004cf44

No Internet

0xc004FC07

EXPIREDLICENCSE/PRERELEASE KEYS

This version of Windows is expired.Install the latest version to activate.

NORefer customer to purchase a new

key or contact MSLow Probability

0xC004FC03: Network issue

during activation.

0xC004C4AE: .Windows files

may be damaged.

0xC004B005: INVALID LICENSE

0x80072F8F

Date/Timemismatch

between the PCand the activation

service

Windows can't be activated rightnow. Try activating Windows later. Ifthis issue persists, contact MicrosoftCustomer Service and Support online

to activate Windows.

NORefer customer to MS for support

per error screenUpdate the date/time before

activation

0x8007007B:

Resetting thelicensing

components

Windows can't be activated rightnow. Try activating Windows later. Ifthis issue persists, contact MicrosoftCustomer Service and Support online

to activate Windows.

NORefer customer to MS for support

per error screenLow Probability

0xC004C0140xC004C013,0xC004C012,

Windows couldn't be activated rightnow. We'll keep trying to activate it

for you.

SERVICECONNECTION

ISSUE

Refer customer to MS for supportper error screen

Low ProbabilityNO

0xC004F0100xC004F0050xC004F0040xC004C4A50xC004C4A40xC004C0100xC004C00F0xC004C00E0xC004C0070xC004C0040xC004C0010xC004B001

INVALID KEYS

Windows can't be activated rightnow. Try activating Windows later. Ifthis issue persists, contact MicrosoftCustomer Service and Support online

to activate Windows.

NORefer customer to MS for support

per error screenLow Probability

This product key didn't work. Try adifferent key, or buy a new one.

NO

a) Recommend Customer to MS foractivation

b) If no resolution, escalate to CSATTeam

PC no longer matches what’srecorded in MS database . Caused

due to hardware changes – resultinga different hardware hash – once the

CBR is submitted. DamagedWindows files can cause some of

these errors.