wily deployment
DESCRIPTION
Using Wily Introscope as part of a NetWeaver Solution Manager deploymentTRANSCRIPT
CA Wily Deployment at AusPost
MotivationAusPost has a large investment in NetWeaver technology (over 80 SAP instances)
AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc)
AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment
Wily Introscope right to view (RTV) license is included in Solution Manager Licensing
Wily is the only SAP supported (and recommended) tool for E2E RCA on NetWeaver J2EE deployments.
Several out of the box dashboard already delivered as part of RTV
Strong Wily / SAP relationship will ensure further improvements.
SAP Monitoring roadmap
Response
JVM
Application Server
J2EE Application
Servlet EJB MQ/Tux
JDBC
CICS
File and Network I/OMemory
IntegrationPortal
Portlets
Engine
Portlet Container
Authentication
Authorization
Building Models
Page Loading
Page Rendering
JDBC PoolsEJB PoolsThread Pool
Transaction Request
AIX
MQ Series
Web Services
Oracle RDBMS
LDAP Security
Ensure maximum SAP performance by being able to monitor and manage your entire environment from a single point.
AIX
MQ Series
Web Services
Oracle RDBMS
LDAP Security
SAP ABAP/J2EE
Interfaces (PCMS/ELMS)
Current Wily (light) deploymentFirewallsNetwork
SAP ERP6Switches
Load Balancer SAP EP7
Routers
AgentAgent
CA Wily EM (hxaix60)
SAP PI7.1
Agent
Solution Manager 7
Agent
Introscope WorkstationJava Client
Browser InterfaceCommand Line
Wily Introscope and Solution Manager
Wily Introscope is deployed using ABAP and J2EE Wily agents
Wily is used for debugging performance issues on a NetWeaver stack
SAP provides a right to view (free licence) for SAP dashboards only
There is no alerting capability with the right to view (RTV) license
Alerting direct to CA Unicenter not enabled with Wily RTV
There is no ability to create (and save) additional dashboards with RTV license
Link to Remedy Service Desk is a desirable initiative
Nice report generation interface for PDF reporting included
Links to the SAP root cause analysis (RCA) work centre
AusPost is moving towards continuous application performance improvement
Benefits of CA Wily for SAP Support team
Can quickly identify and pinpoint bottlenecks proactively
Can help eliminate unplanned outages (if used proactively)
Can help to manage service levels
Helps to optimise resources
Helps to lower the costs associated with supporting J2EE based NetWeaver applications
Strong relationship between SAP and CA
All Wily trouble tickets are raised directly via the SAP Service Marketplace
Wily RTV is included in existing SAP software license
Infrastructure used Wily Production LPAR (hxaix60)
Wily Non-Production WPAR (bxwpar3)
AIX 5.3 TL 7 (LPAR)
AIX 6.1 (WPAR)
Wily Introscope Enterprise Manager 8.0.2.0
Workstation build 470969
Both Wily Workstation and Wily WebView deployments supported and used
Typical Wily Dashboard
Typical Wily Triage
Typical Wily Custom Investigator screen
Typical Wily on demand report
Current Wily RTV feature list Real time monitoring using pre-built dashboards (PI and Portal are the best ones)
Investigator to build on the fly graphs
Adobe based report generation
Dynamic transaction tracing
New Wily Extended Diagnostics feature list Creation of customer specific dashboards and views
Pro-active alerting and reporting
Integration into existing CA Unicenter management platform
Bundled add-ons for Oracle DB and non-SAP Web servers
Other Wily requirements at AusPost Single Wily infrastructure for entire AusPost
Solution must be scalable and sustainable
Backup and restore procedure
High available and failover
Patching process and software currency
Customer training (SAP specific and general support)
Alerting beyond Wily (CEM)
Wily Maturity Model at AusPostPhase 1
Basic Application Monitoring RTV Wily Introscope EM installed and deployed Each user installs Wily Workstation on desktop Basic Wily training using group learning model
Phase 2
Wily use to determine root cause of problems Assistance to capacity management Application performance reporting
Phase 3 Link SAP Services Wily into AusPost corporate Wily (manager of managers) Integrated and automated alerting Management dashboards established Application performance centre of excellence Move towards CA Wily CEM appliances
FirewallsNetworkSAP ERP6
SwitchesLoad
Balancer SAP EP7Routers
AgentAgent
CEM Appliance
SAP PI7.1
Agent
TESS
CEM ConsoleBrowser Interface
Introscope WorkstationJava Client
Browser InterfaceCommand Line
Solution Manager 7
Agent
CA Wily EM (hxaix60)
Future Wily (heavy) deployment
Linkswiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki)
www.sdn.sap.com/irj/scn/forums (Solution Manager Forum)
www.service.sap.com/diagnostics (Wily Information)
www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)