wil bailey resume 2015 (1)

WILLIAM BAILEY SEP 2013 - PRESENT Care Crew Member, InsureMonkey, Las Vegas, NV Answer a high volume of calls regarding benefits, claims and eligibility related to the Nevada Health Co-Op insurance plan. Work collaboratively with vendors, other departments, and team members to resolve member inquiries in a positive and timely manner. Maintain working knowledge of HIPAA, healthcare benefits and insurance coverage and knowledge of various plans and benefits. Awarded Employee of the Month in August 2014 for exhibiting best-in-class customer service skills. Featured in a multimedia campaign to promote the Nevada Health Co-Op which included tv and radio commercials. JAN 2011 - JUNE 2013 Events & Sales Manager, The Royal House, Las Vegas, NV Managed event logistics ranging from weddings to an outdoor music festivals for a 191 room boutique hotel. Coordinate routine facility maintenance. Maintained strong relationships with outside vendors and hotel staff. Managed and sold blocks of rooms through the hotel’s direct website as well as sites like Orbitz. JUN 2010 - DEC 2010 Front End Clerk, Costco, San Francisco, CA Provided thoughtful and detailed customer care in a fast-paced and diverse retail environment. JUL 2009 - OCT 2009 Facilities Assistant, Goodby, Silverstein & Partners San Francisco, CA Handled building facilities requests via the help desk at an advertising agency with 600 employees. Assisted in the set-up and breakdown of company events, furniture and office supplies sourcing, installations and managed between 5-8 vendor accounts. OCT 2003 - JUN 2009 On-Site Tech & Customer Service Liaison, Registration Control Systems, Ventura, CA Provided customer service, logistics, and technical support on-site for registration areas at a variety of trade shows throughout the United States. EXPERIENCE PERSONAL STATEMENT A health care professional with over 10 years of outstanding experience in customer service and a proven record of productivity, quality, and integrity. SPECIAL SKILLS Substantial knowledge of Microsoft Office Suite Comfortable with both Mac and Windows platforms EDUCATION Cimmaron High School Graduate, June 2000 INTERESTS Sports of all kinds, tacos, coffee, traveling and Game of Thrones CONTACT DETAILS +702 - 303 - 7456 [email protected] Resume of 2015

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WILLIAM BAILEY

SEP 2013 - PRESENT Care Crew Member, InsureMonkey, Las Vegas, NV

Answer a high volume of calls regarding benefits, claims and eligibility related to the Nevada Health Co-Op insurance plan. Work collaboratively with vendors, other departments, and team members to resolve member inquiries in a positive and timely manner. Maintain working knowledge of HIPAA, healthcare benefits and insurance coverage and knowledge of various plans and benefits.

Awarded Employee of the Month in August 2014 for exhibiting best-in-class customer service skills. Featured in a multimedia campaign to promote the Nevada Health Co-Op which included tv and radio commercials.

JAN 2011 - JUNE 2013 Events & Sales Manager, The Royal House, Las Vegas, NV

Managed event logistics ranging from weddings to an outdoor music festivals for a 191 room boutique hotel. Coordinate routine facility maintenance. Maintained strong relationships with outside vendors and hotel staff. Managed and sold blocks of rooms through the hotel’s direct website as well as sites like Orbitz.

JUN 2010 - DEC 2010 Front End Clerk, Costco, San Francisco, CA

Provided thoughtful and detailed customer care in a fast-paced and diverse retail environment.

JUL 2009 - OCT 2009 Facilities Assistant, Goodby, Silverstein & Partners

San Francisco, CA

Handled building facilities requests via the help desk at an advertising agency with 600 employees. Assisted in the set-up and breakdown of company events, furniture and office supplies sourcing, installations and managed between 5-8 vendor accounts.

OCT 2003 - JUN 2009On-Site Tech & Customer Service Liaison,

Registration Control Systems, Ventura, CA

Provided customer service, logistics, and technical support on-site for registration areas at a variety of trade shows throughout the United States.

EXPERIENCE

PERSONAL STATEMENT

A health care professional with over 10 years of outstanding experience in customer service and a

proven record of productivity, quality, and integrity.

SPECIAL SKILLSSubstantial knowledge of Microsoft Office Suite

Comfortable with both Mac and Windows platforms

EDUCATION

Cimmaron High School Graduate, June 2000

INTERESTSSports of all kinds, tacos, coffee, traveling