wikis

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Unlock the power of Web 2.0

D. Wikis


IBM Global Business Services

Practitioner Portal – brought to you by GBS2

Wikis – what do we need to cover?

Practical issues in creating new wikis

Wiki governance and governance decisions

Design principles and good practice as applied in GBSPAK

Creating and installing page templates

Wiki statistics – how to and when you can't!

SSI-specific wiki design principles, architecture and formatting

This module includes self-paced pre-work, Knowledge Transfer by SSI Transition Leads, and this Virtual Session




Practical issues in creating new wikis

New wikis can only be created on Wiki Central, they cannot be created on the platinum server (and hence are not indexed for the Practitioner Portal search)

Upon request, a wiki can be moved to the platinum server by contacting Donald Burkhard

Determine who will be the wiki Administrator(s) and who will "own" content of pages

A wiki is not the place to store attachments.

Each wiki should contain a banner- If you need a banner for your Wiki page, contact David C. Neal. He will put you in contact with the graphics team. If David is unavailable, go directly to Michael Smith, the AG Branding/Visual Communication Manager.

Don't create too many hierarchy levels - too many hierarchy levels will introduce complexity, be hard to maintain and hard to make visible

Reference the Wiki User Guide or Wiki Forum for help or

Writing guidelines and etiquette - * Originality of content, How to start writing, What to write, Updating others' content, Copyright, originality, and legal requirements

Reference the GBS Color Palette for standard colors to use

Distribute pages and create page links using Tiny Links



Practitioner Portal – brought to you by GBS

What Can we do with a Wiki?

Generally, distribute information and files

Replace a plethora of teamrooms, KnowledgeCafés, spreadsheets, documents, websites, eMails and other repositories or channels

Documentation of Intellectual Capital

Documentation of business processes

Organizational information

Career and education information

Sharing of best practices

Frequently Asked Questions collections

Collaborative creation of White Papers

Presentations

Calendar of events

Success stories

Voting

News

Workstream reports

Status reports

Cascading of management information

Provide Governance information

Latest targets and achievements

Hints and Tips

Product feedback collection

Gather and organize materials for a workshop

Post open assignments and track existing assignments

Living glossary of commonly used terms

Meeting minutes

Book library lists

Poll team members

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“You’ve got a massive security hole!”

Anyone can edit most Wikis

– You can generally edit any page you like

– Wikis are built on the concept of trust

– Your edits – what you changed, and when you changed it – are always logged

– Another Wiki editor can revert (remove) your edits, or “patrol” them

Most Wikis establish “Category Editors”

– Each section editor is responsible for a certain category of the Wiki

– Sometimes, this is writing the content

– More often, it’s reviewing the content that’s been put in place by others

– Over time, a Wiki entry will become more and more factually correct

– The architecture of a Wiki makes it very identify editors




How do Wikis compare to Lotus Notes?

In some ways, Wikis are a direct competitor to Lotus Notes– Both are means of storing multiple related documents or images

– Both are easy to link to the outside world as a website

– Both allow multiple editors to work with the entries in the repository

Lotus Notes can do some things that Wikis can’t– Wikis aren’t a good repository for time-critical data (calendars, e-mail, etc)

– Wikis aren’t a good repository for forms-based data

– It’s nearly impossible to internally secure a Wiki against unauthorized readers

Wikis can do some things that Notes can’t– Wikis can tell you every person who’s ever edited a document, and when they did it

– You can revert unauthorized changes made to documents on a wiki

– Wikis can perform cross-referencing of documents across multiple databases

– You can include a separate discussion area for Wiki entries




How do Wikis compare to web sites?

Wikis, aside from being web sites themselves, are similar– Both are means of displaying large amounts of information on the Internet

– Both are generally menu- and category-driven

– Both use markup languages that rely on external software to handle the display

Web sites can do some things that Wikis can’t– Wikis aren’t a good repository for forms-based data

– Wikis aren’t a good way to handle interactive exchange of information

– It’s nearly impossible to internally secure a Wiki against unauthorized readers

Wikis can do some things that web sites can’t– Wikis can tell you every person who’s ever edited a document, and when they did it

– You can revert unauthorized changes made to documents on a wiki

– Wikis can be edited remotely, from just about anywhere with Internet access

– Wikis are easily editable and maintainable by hundreds of people




How to use a Tiny Link

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What's a Tiny Link?

A tiny link is permanent. The same tiny link still works after changing the name of a page or moving the page. So when you distribute page links to others, send the Tiny Link. You can find 'Tiny link' by going to 'Info' link at the bottom of the page in view mode

How to Use Tiny Link

Use for creating links between pages in a wiki and when including links to a wiki space or wiki page in a mail.




Templates

Page templates are quick ways to format a page using a pre-determined template.

You must use wiki markup, create a new page using rich text then copy the wiki markup formula into the template form.

SomeUseful Wiki templates already createdhttps://w3.tap.ibm.com/w3ki2/pages/templates/listpagetemplates.action?key=GBSPAK




Example Template

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1st you must determine the server location. You can identify that by the URL addresses.https://w3.tap.ibm.com/w3ki/display/PublicSectorWiki/L.%20In%20the%20Public%20Eye

http://w3.tap.ibm.com/w3ki2/pages/createpage-entervariables.action?spaceKey=GBSPAK&templateId=531

1st you must determine the server location. You can identify that by the URL addresses.https://w3.tap.ibm.com/w3ki/display/PublicSectorWiki/L.%20In%20the%20Public%20Eye

http://w3.tap.ibm.com/w3ki2/pages/createpage-entervariables.action?spaceKey=GBSPAK&templateId=531

How to copy templates or pages on same server

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Method 1

w3ki

W3ki2

https://w3.tap.ibm.com/w3ki2/display/Prac2/0.0%20Home

Space Key Prac2




How to recover previous versions of wiki pages

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1. You can view or recover any previous version of a wiki page.

2. Click the info link at the bottom of the page you wish to recover.

3. Select the date you wish to recover.

4. Restore this version or view other versions.




Wiki Tips

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Bookmark a wiki page

Bookmarked

Not bookmarked

1. You can export any Wiki page into a Word document and the links will still work.

2. Click the small Word icon in the upper right-hand corner of the screen.

3. View the content in Word, reformat if necessary (e.g. reduce font size and remove any internal navigation links within the page, such as "Back to Top") Save the document to your hard drive.

Save a Wiki page to a Word document




Tabs

No limitations with content, each tab is a different page

Content is all on one page and has many limitations.

https://w3.tap.ibm.com/w3ki2/display/GBSPAK/3.01.01+Global%2C+IOT+and+GMU+Oracle+Practice

https://w3.tap.ibm.com/w3ki2/display/Prac2/Visit+the+Practitioner+Portal+for+a+chance+to+win+an+iTouch+-+Industry+-+eCard+2




GBS Packaging Wiki example

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Polling and Voting

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Create a Poll

Vote Notation Guide




Wiki Statistics

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See the Wiki Statistics section of the Practitioner 2.0 wiki for examples and instructions for creating wiki statistics reports

Use the Wiki Statistics Generator report for wiki statistics, per space key. (Also see examples in some SSI wikis)

The WebLog captures activity for the top 10,000 pages only, in order of most hits received

Warning – the WebLog does not recognise any pages which start with a number or letter followed by a "." – the majority of GBSPAK pages cannot be reported

An additional report is generated by the L&K Tech team for GBS wiki’s on the platinum server. It provides statistics for each space key, if you have a need for the report request it from Kathryn Seale.




Sandbox

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Wiki Help & Guideline

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Knowledge Champions Sandbox

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https://w3.tap.ibm.com/w3ki2/display/GBSPAK/Knowledge+Champions+Sandbox

A Sandbox provides a trial environment so you can

experiment with the tool; a place to “play” without risking

damage.

wikis

Education