WIA /Disability Program Navigator Program Overview

Introductions

Margo Scoble, DPNHollywood WorkSource

Toni Costales-Servin, DPNNorth Central Counties Consortium / Sutter County One Stop

Welcome!Welcome!

Employment ServicesBackground

Workforce Investment ActWorkforce Investment Act

WIA is an Act of CongressWIA is an Act of Congress

WIA funds flow from:WIA funds flow from: Federal Dept. of Labor to State of CA Employment Federal Dept. of Labor to State of CA Employment

Development Dept. & then to local Cities and Development Dept. & then to local Cities and CountiesCounties

Employment ServicesBackground

Workforce Investment Act Services:Workforce Investment Act Services: Provided through certified WorkSource / One Provided through certified WorkSource / One

Stop Centers & Youth Service providers Stop Centers & Youth Service providers strategically located throughout the Countrystrategically located throughout the Country

Mandatory Partners of One-Stop:Mandatory Partners of One-Stop: Employment Development DepartmentEmployment Development Department Department of RehabilitationDepartment of Rehabilitation Title V Older WorkerTitle V Older Worker Indian AffairsIndian Affairs

Employment ServicesBackground

Workforce Investment Act Services:Workforce Investment Act Services: WorkSource CentersWorkSource Centers target services to: target services to:

Unemployed or underemployed adults ages 18 & Unemployed or underemployed adults ages 18 & overover

Employers/BusinessesEmployers/Businesses

Youth Service CentersYouth Service Centers target services to Youth target services to Youth ages 14-21ages 14-21

All employment & business services are FREE!All employment & business services are FREE!

Employment Services

Universal

Self directed job search activities – use of computers, copiers, telephones & faxes (no paperwork or registration is required)

Intensive & Training Services

Staff assisted services include assessment, development of an Individual Employment Plan (IEP), career counseling, job placement, & training (Requires eligibility documentation & registration)

Employment Services

Other Services

One-Stops can assist customers with a variety of services, including:

GED/Basic Skills Remediation Job Listings & Internet Access Resume Assistance Various work/skill/interest related assessments Voicemail/E-mail accounts Assistive Technology Phones & TTY phone Workshops – resume writing, other On-the-Job Training Supportive Services Living Wage Goals Retention Services – Services Continue AFTER Employment!

Employment Services

Business Services

One-Stops can assist employers with a variety of services, including:

Pre-screened qualified candidates

Disability law & hiring practices

Tax incentives & credits for hiring eligible employees

Information on regional labor market & economic conditions

Area-wide recruitments

Layoff & business closure

Disability Program Navigator (DPN)

Seamless & Comprehensive Seamless & Comprehensive Services to Persons with Services to Persons with

Disabilities…Disabilities…

http://www.edd.ca.gov/jobs_and_training/Disability_Program_Navigators.htm

CA DPN Program Objectives

Create systemic change by making One-Stops a more Create systemic change by making One-Stops a more welcoming place for persons with disabilities welcoming place for persons with disabilities

Increase both physical and programmatic service access Increase both physical and programmatic service access

Create attitudinal change related to the ability of persons with Create attitudinal change related to the ability of persons with disabilities to work disabilities to work

Develop new/ongoing partnerships to expand available servicesDevelop new/ongoing partnerships to expand available services

Expand & enhance services to better meet the needs of all Expand & enhance services to better meet the needs of all customers.customers.

Increase the number of people with disabilities accessing WIA Increase the number of people with disabilities accessing WIA services, including quality employment outcomes.services, including quality employment outcomes.

What is a DPN?A Navigator is a:A Navigator is a:

ResourceResource

FacilitatorFacilitator

Problem SolverProblem Solver

Systems Change AgentSystems Change Agent

Relationship “builder”Relationship “builder”

How Does the Customer Benefit?

““All Means All”All Means All”

Co-location = access to necessary services in Co-location = access to necessary services in ONE placeONE place

Staff are certified in Legacy Diversity TrainingStaff are certified in Legacy Diversity Training

Referral to benefits planningReferral to benefits planning

Ticket to WorkTicket to Work

Leveraging Funding & Services Through Collaboration

How to Connect with Local How to Connect with Local Resources…Resources…

How can YOU connect?

Disability Program NavigatorsDisability Program Navigators Attend Orientations at local One Stop Attend Orientations at local One Stop Joint presentations (iw DMH & WorkSource Center) Joint presentations (iw DMH & WorkSource Center) Become a non-mandatory partner at closest center Become a non-mandatory partner at closest center Work Incentive Planning & Assistance (WIPA)Work Incentive Planning & Assistance (WIPA)

Next Steps…Benefits of Partnering

One-Stops have a One-Stops have a needneed for connection to mental for connection to mental health serviceshealth services

Performance measures & outcomes for both systems Performance measures & outcomes for both systems are the same = EMPLOYMENT!are the same = EMPLOYMENT!

One-Stop & Mental Health agencies can assist each One-Stop & Mental Health agencies can assist each other in achieving individual employment goalsother in achieving individual employment goals

Co-Case Management = Co-Case Management = It It cancan work! work! Ability to leverage funds & services = better services Ability to leverage funds & services = better services

to customer/participantto customer/participant SustainabilitySustainability

survey conducted November 2008 DPN outcomes:

100 percent of DPN grants reportedimproved outcomes

1. Resulting in programmatic, physical, and communication accessibility of One-Stop Career Centers.

2. In training One-Staff Career Center staff, partners, community-based organizations, providers, and local agency staff to develop linkages that expand available resources to assist jobseekers with disabilities in achieving positive employment outcomes.

97 percent of DPN grants reported improved outcomes

1. In Increased use of and access to One-Stop Career Center services by jobseekers with disabilities.

A Promising Practice for those areas with & without a DPN.

30-Second Trainings

What are 30-Second Trainings?

A 30-Second Training is a quick fun Power Point slide show that is electronically sent out and can be completed in a very short amount of time hence, 30-Seconds Trainings.

1. They provide disability and employment information usually with a resource link for those that are interested in furthering their knowledge and expertise.

2. 30-Second Trainings are designed to be fast, informative and entertaining to capture the attention of busy One-Stop staff, partners and/or employers.

3. They can be used to either introduce topics and information for the first time, or to reinforce information that has already been presented in a formal presentation. While it can be used as a stand-alone training, it is even better when used to augment other training.

4. 30-Second Training topics cover a wide-range of disability and employment issues in a way that is easy to process and that leads the end-user to a reputable internet resource where they can find additional information on the topic when they have the time or the need to access it.

Who benefit from 30-Second Trainings?

30-Second Trainings have been utilized all over the United States including Alaska, Puerto Rico and Guam and in every capacity.

Agencies and Employers are able to train their staff not only on disability/diversity issues but they are also able to use the 30-Second Trainings to enhance and expand on Customer Service, Labor Law, Safety topics and many more topics.

“…the trainings are fun, interesting, informative, short, interactive, and relevant.   they have increased my awareness of disability issues, increased my knowledge of resources related to disability issues, and as a result our organization is better able to serve our client communities-- including persons with disabilities--which benefits the entire community…the trainings great.”    

Lee Pliscou Attorney at LawLee Pliscou Attorney at Law

QUOTES

about the 30-Second Trainings:

“I think the 30-Second Trainings are one of the best ideas I have seen.  They are quick, fun and informative.  I am able to learn valuable information in the amount of time it takes to open an e-mail.  It gives me the freedom to train at my convenience. I am able to retain the information because of the simple, interactive format and because I am not being bombarded with too much information at one time.”Carolyn Henderson Employment ServicesCarolyn Henderson Employment Services

LETS HAVE SOME FUN…30-Second Training

Compassion Fatigue

Migraines

Disability Survey

Welcome to Your

30-Second Training

EnjoyEnjoy

What is Compassion Fatigue?It is physical or emotional exhaustion that causes a declinein a person’s ability to experience compassion for others.

Examples of people who are at risk are: counselors, mental health professionals, medical professionals, advocates and all who work in the human service field.

Over time compassion fatigue leads to the person becoming emotionally drained and with little left to give others.

What can someone do to relieve

Compassion Fatigue?

Work harder and smarter including working through lunch. By accomplishing more, it will relieve the stress of not feeling competitive with co-workers.

Self medicate

Refocus on yourself! Take a vacation, get plenty of rest, cut out negative addictions/habits, participate in activities that make you happy.

Just Kidding!

Compassion fatigue happens from doing just these things. Your focus gets completely

away from you and is directed on figuring out ways to help others. It’s difficult to help

others when you can’t or don’t help yourself. Let’s see if there’s a better answer!

I Don’t Think So!!!

It is very important to focus on yourself and cut out negative addictions such as

nicotine, alcohol and caffeine.

I knew you’d get it!!!It is important to have balance in your life. Be sure that there is a part of your life where you are taking instead of giving. Put yourself in situations where you see positives. Develop a plan that puts you first. Focusing on you will allow you to perform better and have a better relationship with others in your life.

For more information go to www.compassionfatigue.org

30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list.

Thank youFrom Toni Costales-Servin, your

Disability Program Navigator(530) 822-5120 Ext. 3052 / TTY (530) 822-5104

tcostales-servin@sutter.k12.ca.us

Good DayGood Day This is your

30-Second DPN Training

ENJOYENJOY Click here to begin

DPN

What accommodation would be reasonable?

A computer programmer experienced migraines that were triggered by his overhead fluorescent lighting and the noise level around the office cubicles.

Provide him with a noise canceling headset, disable the fluorescent light above his cubicle, and provide natural task lighting.

Provide him with paid leave and allow him to depart whenever he has a migraine.

Provide him with his own office and purchase him whatever lighting he prefers.

Good EffortBUT

Please Try AgainAn employer has to offer a reasonable accommodation that will meet the individuals needs. If there are alternative solutions to the problem, the employer may choose which one to provide. You may not insist on a specific accommodation because it suites your personal preference.

Come on…

You can do it!Although there are a variety of short term disability programs that can assist people who leave work for an extended period of time, this situation would likely warrant the use of sick time if available. Providing flexible unpaid leave once any benefit time was exhausted might be another accommodation for this situation.

Great Job!

30-Second DPN Trainings are a National Disability Program Navigator collaborative effort.Please contact your local DPN to add a friend or colleague to this list.

You got it, this is the best answer, and likely the best approach to accommodating this request. Sometimes the simplest solutions are the best solutions. To learn more about accommodation ideas for individuals who suffer

migraines, click here to be directed to the Job Accommodation Network.

Thank youFrom Toni Costales-Servin, your

Disability Program Navigator(530) 822-5120 Ext. 3052 / (530) 822-5104 TTY

tcostales-Servin@sutter.k12.ca.us

In an effort to determine if the 30-second DPN Trainings

should continue to be sent, I am conducting this short

disability knowledge survey.

Please answer the following question.

Next

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

Click on your response.

TRUE

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

TRUE

Click on your response.

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

Click on your response.

TRUE

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

Click on your response.

TRUE

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

Click on your response.TRUE

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

Click on your response.

TRUE

It may not always be obvious that someone has a disability, for example, they may have a hidden disability.

FALSE

Click on your response.

TRUE

I’m sorry, that’s incorrect!Looks like I should keep you on the mailing list

Sincerely,Disability Program Navigator

Send response to DPN

Click the button below to mail your response to DPN

Thanks for your help in evaluating your current knowledge of disability

issues.

Your name will be kept on the DPN mailing list.

Exit

“GOTCHA”

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Contacts:

Margo ScobleMargo Scoble Hollywood WorkSource

(323) 454-6103 Office / (323) 454-6196 TTYmscoble@mcsrehab.com

Toni Costales-ServinToni Costales-ServinNorth Central Counties Consortium / Sutter County One Stop

(530) 822-5120 x 3052 Office / (530) 822-5104 TTYtcostales-servin@sutter.k12.ca.us

Thank You!