WHY WON’T

MY PRINTER PRINT? POTENTIAL ISSUES & HOW TO FIX THEM

Troubleshooting printer malfunctions can be extremely frustrating and time-consuming. Technology is supposed to make your life simpler.

Here are 7 things you can try that are often overlooked.

MAKE SURE YOUR PRINTER IS

PLUGGED IN & TURNED ON

ALTHOUGHTHIS IS

KIND OFOBVIOUS

You would be surprised at how often this issue arises. Perhaps the cleaning crew bumped the power cord, loosening it from the outlet, or maybe the power went out and your printer just needs to be turned back on. Double check your power source and the printer status.

REBOOT THE

PRINTER

Simply turning off and unplugging your machine to reboot often resolves the issue. Restarting your printer allows the machine to clear its history, refresh and start from scratch, similar to a good night’s sleep.

IS THERE PAPER IN THE TRAY?

ANOTHEROBVIOUS

ISSUE

This often gets overlooked in the state of frustration. In many printers, outlet trays are hidden within the machine so paper quantity isn’t visible at first glance. Not all printers indicate an empty paper tray, so it’s always good practice to check.

Also, if you are telling the printer to print on a different type of media (envelope or label for example) or from a non-standard tray and this isn’t detected by the printer, your printer probably won’t print. Make

sure you adjust your print settings accordingly.

IS IT CONNECTED TO THE NETWORK OR IS THE

ETHERNET CABLE PLUGGED IN PROPERLY?

If your printer is connected directly to your computer, make sure the Ethernet cable (the cable connecting the printer to your computer) is connected properly. Disconnecting completely and reconnecting may solve your printing issue.

If your printer is a networked printer, make sure it is connected to the network AND verify your network is up and running. If the network is down, your printer will not print. Fixing the network issue may resolve your printer issue.

IS YOUR COMPUTER

SELECTING THE RIGHT PRINTER?

In a business setting, there are often multiple printers available for you to print to. Check to

see which printer you have selected by viewing your print options. If the wrong

printer is selected, simply select the printer you intend to send your document to. If your computer is continually selecting the wrong

printer, check to see what your default printer is set to - this is something you can change in

the control panel on your computer.

PAPERJAM

This issue will also be instantly recognizable if you look at the machine or within the printer applications on some computers. Many machines provide instructions for removing the jam, visually displaying exactly where to look and what doors to open. On smaller machines, it is a best practice to turn the machine off so there are no moving parts when trying to remove the jam.

PRINTER DRIVERS

The final simple-fix is to make sure your printer drivers are up to date. Go to your printer manufacturer’s website to determine and download the latest versions. After they are downloaded, uninstall and reinstall your printer and the latest drivers.

IF THESE QUICK DO-IT-YOURSELF FIXES AREN’T SOLVING YOUR ISSUES, IT’S TIME TO

REQUEST MAINTENANCE ON YOUR MACHINE.

CALL YOUR MANUFACTURER TO SCHEDULE MAINTENANCE

OR

CALL YOUR PRINT PROVIDER

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