WHY LEARNING ENGLISH FOR THE HOTEL INDUSTRY IS A GREAT

IDEA, AND HOW TO START

HOTELS ARE A WHOLE DIFFERENT WORLD!• Everyday English is not the same as

the English we need in the hotel and tourism industry. • Hotel visitors may not always know the

local language where they are. They will probably know English, though!• English is a language spoken all over

the world.

• English at hotel is much more polite and formal, and there’s certain vocabulary that gets repeated a lot.

• If people from France or Italy (or anywhere else) visit your hotel, you might not be able to speak with them in their language. But there’s a good chance they will understand enough English to communicate.

HOTELS ARE A WHOLE DIFFERENT WORLD!

BEFORE WE START, SET A GOAL• Setting goals is important to know where we are going and how far we want

to get. Realistic goals may prevent us from frustation, low interest and lack of motivation.

HERE ARE SOME THINGS THAT MAKE HOTEL ENGLISH DIFFERENT.

• There is a lot of repetition 

Working in a hotel means repeating several phrases many times. You might be repeating certain phrases all day.“I hope you enjoyed your stay. How will you be paying today?”This is great news if you’re worried about saying something wrong when you first start out. Just remember the correct phrases and you’ll be fine! You will learn more as you speak to more people, and your English will grow naturally.

Useful phrases:• I hope you enjoyed your stay. This is said when someone is leaving the hotel.• Please let me know if you need any assistance. (Please tell me how I can help.)• Everything is in order. (All the information looks OK.)• I can show you to your room. (I’ll walk you up to your room.)• Check-out/in time is at [time]. “Check-in time” is the time a guest can have access

to their room.• How may I be of assistance? (How can I help?)• Breakfast is complimentary. (Breakfast is free.)• I’m sorry, there are no vacancies at the moment. (Sorry, we have no free rooms.)

HOTEL ENGLISH IS POLITE AND FORMAL

• “WELCOME TO OUR HOTEL. HOW MAY I BE OF ASSISTANCE TODAY?”

• “HEY THERE, HOW’S IT GOING? YOU NEED SOMETHING?”

Imagine a beautiful hotel lobby, where the receptionist at the desk greets you like this:

It’s not quite the same, is it? Working in a hotel means using more polite language than you would in your everyday life. It doesn’t matter if you’re speaking to an important businessman or a tourist on vacation. Everybody visiting the hotel is treated with the same high level of respect and formality.