why ingram micro logistics also wants to run its operations backwards (slides)
TRANSCRIPT
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Why Ingram Micro
Logistics Also Wants
to Run Its Operations
Backwards
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com Creative Commons Image Source: Flickr Nick Saltmarsh
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Logistics Also
Need to Smoothly
Run in Quite a
Different Direction
—in Reverse
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When a Product
Has to be
Recovered From
Customers
for Repair
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or to Credit the
Customer’s
Account,
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Reverse Logistics
are Required
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They Offer
Advantages in
Costs & Customer
Retention —
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Two Advantages
that Lead Ingram
Micro Logistics to
Emphasize This
Part of its Service
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The Benefits of
Better Reversing
in Logistics
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A Logistics
Process that Gets
the Products Back
Onto Shelves,
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Where They
Can be Sold, is a
Better Solution
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Interacting with
the Customers
When Returns
Occur is Also
an Opportunity
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To Compare What
the Customers
Want and What
They Get,
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Meaning Better
Marketing and
Higher Customer
Satisfaction
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Ingram Micro
Logistics Uses
Reverse Logistics
Intelligence Tools
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and Risk
Management to
Move Towards the
Best Compromise
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Between Customer
Satisfaction,
Reseller Stocking,
and Supply Chain
Efficiency
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Prevention
Better Than Cure
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The Supply Chain
Council, Defines
Return of Goods as
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One of the
5 Key Parts of
Supply Chain
Management
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(“Plan, Source,
Make, Deliver,
and Return”)
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The IT Distributor
Can Also Benefit
From the Avoidance
of Returns,
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If Returns
Management
Handles
Demand & Supply
Correctly
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How Satisfied
Are You with Your
IT Distributor’s
Product Return
Process?
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Is a Product Return
a “Necessary Evil”
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or a Chance to
Build a Better
Customer
Relationship?
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Express Your
Opinion in the
Comments
Section Below
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