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FAQsFortheNewODN

WhyhastheDigitalReplicaEditionchanged?Answer:Theprogramminglanguagesusedontheinternetareconstantlybeingupgradedtosafeguardourpersonalinformationwithbettersecurityandtoimprovethequalityoftheexperience.TheDigitalReplicaEditionwasoriginallydevelopedinFlash,atechnologyandprogramminglanguagethatisbeingphasedoutforperformanceandsecurityreasons.ItisbeingreplacedbyaHTML5.FormoretechnicalinformationGoogleFlashvs.HTML5.HMTL5offersanumberoftechnicalandfeatureadvantagesovertheoldFlashbasedtechnology,especiallyaroundsecurityandperformancebutalsowithdevicecompatibilityacrossDesktop,Tablet&Mobiledevices

DeviceandPerformanceIssues

Thenewversiondoesn’tworkonmytablet?Answer:Ifyouhaveanoldertabletordevice,sorrytosaythisisthewayoftheinternetworldthesedays.It’saconstantbattletokeepupwiththechanges.Almostallsoftwareisbeingconstantlyupgradedtostaycurrentwitheverchangingtechnology.Nodifferentthenthechangeswehaveseenincarsoverthelast50years,acceptwithsoftwareitwasthelast5years.

IssueswithtakeoveradsoniPhone6Answer:Thisissuecouldbeacoupleofdifferentissues.

WhenItrytoaccessthereplicaeditionafullscreenadappearsandIcan’tcloseit.WhenItryto,Iamtakentotheappstoreortoanothersite.WehaveverifiedthatthereisamaliciousadnetworkinjectingadsthattakeovertheentirescreenbeforetheeEditionapplicationloads.TryingtoclosetheadresultsinusersbeingdirectedtotheiOSappsstoreorotherunrelatedwebsites.Weapologizeforthisinconvenienceandthisisanissuethatplaguesothermobilewebapplicationprovidersaswell.Thisisnottheexperienceweintendedandweareworkingwithour

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advertisingtechnologyproviderstoeliminatethisissueasquicklyaspossible.ItseemstobecurrentlylimitedtoiOSdevices,especiallyiPhone6users,butthatmaychangewithtime.

TOCandLeftrailadareinthewayandIcan’tcloseitThismaybeanissuewiththeleftrailadnotclosingquicklyandthereadercan'tseethe"X"toclosetherail.We'vetriedtomakethatXasprominentaspossible.Wewillcontinuetotestthisissuetofindasolutionassoonaspossible.

IamhavingproblemsviewingtheresponsivesiteoniPad?

Whenreadersmaybeexperiencingissueswiththeirtabletdevices,particularlyiPads,thefirststeptheyshouldusetotroubleshootistocloseoutunusedopenapplicationsoperatinginthebackgroundandthenrefreshthepageinthebrowser.Thatmaysolvetheproblem.

OniPads,backgroundappsarenotsupposedtoconsumeanyCPUormemoryresourcesbutoftendoso.Thismaybehelpfultoremedyrapidbatterydepletionandslowapplication/webbrowserperformanceinotherappsaswell.

IfIhaveaproblemwiththenewWindows10withtheEdgeBrowserwhatinformationdoesOliveSupportprovide?Answer:Windows10andtheEdgebrowserhaverecentlybeenreleased.Introubleshootinganyreportedissues,thefirststepwouldbetoconfirmthatEdgebrowserversion20.10240.x.x(orhigher)isinstalledandifnot,tohavethecustomerupgrade.Somemaybeusingbetaversions,whichwedonotclaimtosupport.

Afterthat,determinewhatthedeviceresourcesmeetthespecificationsoftheOS

• Processor:1gigahertz(GHz)orfasterprocessororSoC• RAM:2gigabyte(GB)for32-bitand64-bit(4GBrecommended)• Harddiskspace:16GBfor32-bitOS20GBfor64-bitOS• Graphicscard:DirectX9orlaterwithWDDM1.0driver• Display:minimum800x600• InternetConnectivity:Broadband(256kbpssustainedorgreater)

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Capturingallthisinformationwillhelpanytroubleshootingprocessandmayrevealtherootcauseoftheissue.Ifthecomputerisolderorunder-resourced,closingotheropenprogramsmayhelpfreeresourcesandimproveperformance.

SmallDevicesMissingtheTopScreenToolbarQuestion:Somesmalldevicesmissingthetopscreentoolbar-onaniPodTouch,andother‘small’devices,thetopofthescreentoolbardisappearsanditdoesn'treturn.

Answer:Thisisaknownbugthatwe(OliveDevelopment)aredevelopingafixfor.ItwasinitiallyfixedforiPhone6,butR&Disworkingtomakesureitfixesallsmalldevicesand,oncethey'resatisfiedwiththefix,theywillimplementitinourtemplatesandapplythefixtotheODNsites.

Thenewsoftwarekeepscrashingorisveryslowonmytablet.Answer:Mostoftheseissuesseemtoberesolvedbydownloadingthelatestversionupdatesofyourdevise’soperatingsystemsoftware.Monthsoftestingwentintothissoftwarebeforeitwaslaunched.Becauseofthespeedofchangeintechnologytodaytheresponsibilityofhavingthemostcurrentsoftwareiswiththedeviseowner.Thiscouldalsobeattributedtonumerousappsrunninginthebackgroundofthedevice.

Whywon’ttheneweEditionloadonmyKindleFireAnswer:TheolderKindlefireshadadefaultwebbrowser(Silk)thatdoesn'tworkwellwithmanydifferentwebapplicationsincludingthenewODNsites.Kindle'sSilkbrowserdoesnotalwaysworkwellwithfullycompliantHTML5sites.WealsotestedaKindleFireHD(abouttwoyearsold)andtheODNsiteperformedbetterthere.

OlderPCissues-Browserse.g.:WindowsVISTAwithIE9Question:WhenIopenanemailonmyWindowsVistawithIE9browser,itopensintheoldversion(ODE).

Answer:UntilallbrowsersareHTML5compliant,theoldreplicaversion,ODE,willremainastheback-upapplicationandthereshouldbeanautomaticre-directtothatoldreplicaifyourbrowserdoesnotsupportHTML5.Eventually(est.late2016)thatredirectwillbegoingawaysopleaseupgradeyourbrowserassoonaspossibletothemostcurrentversion.

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SamsungS6NativeBrowser–HowtoCleartheCacheQuestion:HowdoIclearthecacheinmySamsungS6NativeBrowser?

Answer:Thebestwaytodeterminehowtocleartheircacheistosearchtheinternetfor“HowdoIclearmycacheonmy{mobiledevice}{browsertype}?”(Forexample,“HowdoIclearmycacheonmySamsungS6nativebrowser?”)

ViewingIssues–ClearingCache–Cookies&JavaScript–SecuritySettings

Whenareaderishavinggeneralproblemsviewingthee-editionAnswer:

Pleasehaveyoursubscribercheckthesethings:

-Pleaseclearyourbrowsercacheandreload(tryagain).It’spossibleyouhavecachedsomethingcorrupt/brokenthatiscausingtheproblemandasimplerefreshmayresolvetheissue.

-MakesureyourbrowserhascookiesandJavaScriptenabled

-Makesureyourbrowserdoesnothavesecuritysettingssethigherthantypicaldefaults.Thismayincludehavingtoaddthedomain“http://digital.olivesoftware.com”asa“trustedsite”

-Makesureyourcomputerisfreeofvirusesandmalware–besuretorunyourantivirus/antimalwaresoftwarechecksonaperiodicbasis.Conversely,ifyourantivirusapplicationsruncontinuously,thiscansometimesimpacttheperformanceoftheeEditionapplication.

-Trydisablinganyunusedbrowseradd-onsandseeifperhapsoneofthoseisinterferingwiththeODN’soperation.

WhyisODEBeingServedversusODNAnswer:Thismayhappenformanydifferentreasons.Someidentifiedaboveandothersmayinclude:

·IfthereaderaccessestheeEditionviabookmarks(regardlessofdevice),ItwillbringuptheODEorOMV

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·Ifthereaderisusinganon-HTML5compatiblebrowser(e.g.:IE9)itwilldefaulttotheoldODE(thenewODNrequiresanHTML5compatiblebrowser)

BrowserCacheClearingAnswer:It’spossibleyoursubscribershavecachedsomethingcorruptandthatiscausingproblems.Also,someusersmayneedtocleartheirlocalbrowsercachetomakesurethey'renotseeinganyoldincompatiblecode.So,pleasehaveusersexperiencingproblemscleartheirbrowsercache,restarttheirbrowsers,andtryagain.

Thebestwaytodeterminehowtocleartheircacheistosearchtheinternetfor“HowdoIclearmycacheonmy{mobiledevice}{browsertype}?”(Forexample,“HowdoIclearmycacheonmySamsungS6nativebrowser?”)

HowtoPrintCrosswords,OtherGames&Articles

HowdoIprintcrosswordsorothergames?Therearetwowaystoprintthecrossword.

Option1)Printfromthearticleview:Doubleclickonthecrosswordpuzzletoopenitinarticleviewandthenyoucanusetheprinticonfromthatpage.

Option2)Cropitoutofthepage.Navigatetothepagewherethecrosswordislocated.Inthemenubar,atthetopofthescreenondesktoporundertheexpandinghamburgermenuontabletandmobiledevices,mouseoverthe“Download”icon(sometimeslabeled“DL”itisthesquarewithanarrowpointingintoit).HoveringoveritshowsadropdownmenuandthesecondtothebottomoptionshouldbePDFCrop.

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ChoosePDFcropandanewwindowopensshowingthepagegreyedbackwithawindowoverit,highlightingsomepartofthepage.Dragthatwindowoverthecrossword.Youcanstretchitorshrinkitbyclickinganddraggingtheedgesandcornersofthebox.

Whenyouhaveitpositionedcorrectly,clickthe“GetPDF”buttoninthelowerrightofthepage.

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ThecroppedareaofthatpagewilldownloadtoyourdesktopinaPDFdocumentformat.OpenyourPDFandprintitfromthereasyouwouldanyotherPDFdocument.

Itseemslikealotofstepsbutitreallyistheeasiestwaytoclipandprintitemsfromthepaper.

ProblemsprintingCrosswordPuzzles:Issue#1–PrintsonmultiplepagesAnswer:OliveSupportaddedacheckforthesizeofthecrosswordimage.Thismeansthatifanimageentity(likethecrosswordoranotherpuzzle)isbiggerthanthepage,theuserwillbepromptedwithapopupmessageandaskediftheywouldliketoresizetheimagetofit1page.

CrosswordPuzzlePrintingIssue#2–DidNotBringUpTheCrosswordIdouble-clickedonthecrosswordbutitbroughtuponlytheSudokupuzzle.

Answer:Morethanlikelythee-editionwasrepublishedtofixacorrection.Becauseeditionsaregloballycached,whenarepublishoccurstherewillbeabriefperiod(usuallynomorethan10minutes)whentheoldcacheddataandthenewdatadon'tquitemesh.Whenarepublishhappensthereaderwillneedtocleartheirlocalbrowsercacheaswell.

SingleArticlePrintingQuestion:HowdoIprintjustwhatIwantfromthedigitaledition?Atravelpieceorrecipe,etc.thatonemightclipfromtheactualpaper.Thewholepageistoomuchfor81/2by11papereveninlandscape.Usuallythe4or5columnsinthepaperprintas3andahalf.HowdoIprint?

Answer:Therearetwomethodsusedtoprintasinglearticle.

Thefirstistodoubleclickontheheadlineorbodyofthearticleyouwishtoprint.Thisshouldbringupthecompletearticleinatextbasedviewcalled“ArticleView”.WhileinArticleView,selecttheprintbuttonfromthetopmenu.Thiswillallowyoutoprintthearticletothedeviceofyourchoice.

TheotheroptionistousethePDFcropfunctiondescribedinthe“howtoprintthecrosswordQ&A”item.

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PageandSectionNavigation

PageTurningQuestion:HowdoIflipthepages?

Answer:Thereisanarrowbuttonnearthebottomrightofthescreenthatadvancesthepages.Thereisalsoanarrowonthebottomlefttoflippagestheotherdirectiononceyouarepastpage1.

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Youcanalsohorizontallyswipebetweenpagesifyou'reonatablet,phoneorothertouchenableddevice.Ondesktopsandlaptops,youcanalsoclickanddragtotransitionbetweenpagesbutthiscansometimesbeawkwardortheappmaygetconfusedwithazoomin/outclickevent.

Whathappenedtothecurl/swipeinthecornertoturnthepage?Answer:Wehavehadmanyrequestsfromreaderstobringthisnavigationfeatureback.Olivesoftwareourpartnerisworkingtoincludethisonthenextreleasebeforetheendofthethirdquarterof2016.

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HowdoInavigatebetweensections?Answer:Therearemultiplewaystonavigatesections.

1) Youcanusethe“breadcrumbs”menuatthebottomleftcornerofthescreen.Whenyouarelookingatthebottomlefthandcorner,youwillseeFrontPage>displayed.Byclickingonthewords“FrontPage>othersectionswillthenbedisplayed.

2) Youcanmovetothesectionswiththetableofcontentstoolintheleftrail(maybecollapsedonmobiledevices,toexpandclickthetransparentblue“Contents”tabontheleftsidetoexpandit)

3) Youcanalsousethethumbnailoptionthatcanbeopenedbytapping/clickingthedarkgreytabatthebottommiddleofthepage.

HowdoeseachtheTableofContentsfunction?Answer:TherearetwoTableofContentsfunctions.

Thefirstiscalledthe“Breadcrumb”menuandislocatedinthebottomleftcornerofthee-edition(placedwhereyourthumbswouldlikelybewhenusingamobiledevice).Thetableofcontentsworksbyfirstselectingthesectionyouwanttoreadinthefarleftcornerofthepage.Clickonthatsection.Thenameofthesectionislistedinthebottomleftcornerandthepapernavigatesthetothatsection.

Moveyourmouseoverthetexttorightofthesectionnameanditgivesyoualistofallthearticlesinthatsection.Tapping/clickingonanyofthosearticleswillnavigateyoutowherethatarticleappearsandhighlightitonthepage.

ThesecondotherTableofContentsisintheexpandingleftrail(whichautocollapsesonmobileandtabletdevicestosaveroom…youcanclickthetabtomakeitre-appear).ThisTableofContentsworksthesameasthebreadcrumbsTOCbutisoriented

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vertically.Clickingonanysectionnamewillrevealallthearticlesinthatsectionandwillnavigatethepageviewtothefirstpageofthesection.Tappingonanyoneofthosearticleswillnavigatethepageviewtothatarticleandhighlightitonthepage.

Expanded:

Lastly,youcanusethepagethumbnailfunctionlocatedatthebottomcenterofthepage.Whenthereplicaeditionfirstopens,thethumbnailsareshownandcloseintoatabatthebottomcenterofthepage.Tappingonthistabwillopenthethumbnailsdrawerandyoucanscrollhorizontallytoeachpage.Tonavigatetothepage,clickthethumbnailofthatpage.

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ScrollingandFlippingPagesonaPC

Howdoyouscrollthroughthepagesin2-pageviewwhenreadingonacomputer?Answer:Youchangeyourpageviewyoucanstillscrollthroughthepaper.Usethepageoptionsintheupperrightofthepage(totheleftofthebell)whichwillallowyoutochangehowthepagesaredisplayed.

Yourchoicesare“FittoHeight”,“FittoWidth”,“Fittwopages"or“FullScreen”options.Eachofthesearesinglepageoptionsexceptfor“FitTwoPages”.

Intwopageviewyoucanscrollthroughthepaperandwhenyouseeanarticleyouwanttoread,youcanclickoncetozoomin(clickingagainwillzoombackout)ordoubleclickittoopenitinanewwindow.

WhyDoISeeAGreyOverlayScreenWhenIFirstOpenTheReader?Answer:Whenyoufirstopenyoure-editionreader,youwillseeascreenwithwhiteareasthatdescribesthemenus,Iconsandareasoftheapplication.Thisisanintroductoryscreendetailinghowtoaccesssomeofthenewkeyfeaturesofyourreader.Youcanclosethisscreenatanytimebysimplyclickinganywhereonit.Youcanbringuptheoverlayatanytimebyclickingonthe“?”symbolatthetopofthepage.

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HowdoIaccesspasteditions?Answer:Youcanaccessthepast30daysofpapersbyclickingonthecalendariconintheupperleftcornerofthescreen.Thecalendariconisjusttotherightofpaper’slogo.YoumayalsousetheSearchfeatureforspecifickeywordsordates.Thereare10yearsofpasteditionsavailableinourarchives.

iReaderApp(nativeiPadapp)–HowtoClearCacheorLogout

HowdoIclearthecacheinmynativeiPadiReaderApp?HowdoILogout?

Answer:TologoutoftheiReaderapponyouriPad,ortoclearcache,pleasedothefollowing:

1. GotoiPadSettings

2. Findtheappinthelistontheleftandselectit

3. Intheright-handpane,set“Enablesignout”to“on”

4. Launchtheapp

5. GotoRecentIssues

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6. ToClearCache(deleteoldstorededitions,etc.),tapinthelowerleftcorneruntilyougetapopupthatsays,“ClearCache?”Hit“Clear”;theappwillclose

7. ToSign-out,tapinthelowerrightcorneruntilyougetapopupthatsays,“SignOut?”Hit“SignOut”;theappwillclose

8. Restarttheapp

9. YoucanalsochangethenumberofissuesstoredintheiReaderappfromtheiPadsettings.

HowtoShareArticles

HowdoIsharearticles?

Doubleclickonthearticleyouareinterestedinsharingandyoucanseeitinarticleview.Acrossthetopofthearticleviewpresentation,youmaythenchoosetoshareviaemail,FacebookorTwitter.