why don't my manuals arrive
DESCRIPTION
Description of packages sent by WHQ, timeframes and what to do if they don't arriveTRANSCRIPT
Shipping Issues with WHQ
Why don’t my manuals arrive?
Material Sent by WHQ Charter Kit Charter Certificates
New Member Kit
Magazine
Education Awards
Distinguished Club Ribbon
Officer’s Manuals
Shipping Timeframes New Member Kit English - USPS 1st Class
5-10 business days to Mexican Border 10 -15 business days to address
Spanish - USPS 1st Class 7-14 business days to Mexican Border 10 -15 business days to address
Education Awards – USPS 1st Class 14-21 business days to Mexican Border 10 -15 business days to address
Shipping Timeframes Magazine- BWW – ISAL
30 days
Charter Kit-DHLP COURIER 3-5 days
Charter Certificates – USPS 1st Class 14-21 buisness days to the Mexican border 10-15 business days to District Govenor’s address
What’s in each package
New Member Kit Competent Communication Manual Competent Leadership Manual What happened to the booklets included in
the kit? “Gestures: Your Body Speaks", “Effective Evaluation” and “Your Speaking Voice” are available as digital manuals.
What’s in each package?
Education Award Personalized certificate **Only the first CC includes 2 advanced communication manuals
Officer Manuals At the end of the Toastmaster’s year, the outgoing president receives the package with the 7 Officer Manuals
Distinguished Club Ribbon The letter and ribbon are mailed to the past president
What if it doesn’t arrive? If the requested material does not arrive in 30 days, the Tracking department can help. Send and email with the following information to [email protected]
Member Name and Numer Club Name and number Detail of Missing Package Date Missing Package was requested Verified shipping address
Where do I check my address?
www.toastmasters.org
Check your profile
The correct destination
Addresses should include all of the information Line 1 Street name and number
Line 2 Residential Development o Residential section
Line OTHER If the requested material is being shipped to a company, specify the company name.
The Perfect Address
Why don’t my manuals arrive?
Shipping Issues with WHQ