Who’s afraid of the big bad wall

Visual management and gemba walks

Inbar Oren

現地現物目で見る管理

About Me

• Work at AgileSparks• Over 15 years experience in R&D

organizations ranging from product development and project management to product management.

• Married with twins• MA in Buddhism and East Asian Cultures• Second degree black belt in Iaido and Jodo• Find me on:

– inbar@agilesparks.com – http://www.leansamurai.com– @inbaro

The story of a manager

3

How’s my

Scrum Team Doing

?

What’s going on with My Scrum Team?

4

US To Do WIP Done

?

Let’s look at the burn down

01/0

1/20

11

03/0

1/20

11

05/0

1/20

11

07/0

1/20

11

09/0

1/20

11

11/0

1/20

11

13/0

1/20

11

15/0

1/20

110

10

20

30

40

50

60Burn Up

5

I’ll wait for the daily

the daily

6

Yesterday I worked on Task 1, I will finish it

today no impediments

Since last time I worked on the production

issues. I’m still on them and have no problems.

I’m just updating for Phil, he is at home with his child and

hopes to come back tomorrow.

?

the daily

7

How is Phil doing on testing the subsystem?

I’m sorry but we have a joke on Chickens

and Pigs in Scrum so we don’t answer

questions

Joke pomodoro

8

Never mind I’ll go see the Kanabn

team

What’s going on with my Kanban Team?

9

Backlog(3)

Dev)5(

Test)5(

Done

I’ll wait for the daily

the daily

10

?When’s the daily?

Dude, didn’t you see the board? We’re,

Like, totally at flow. We only meet when there are bottlenecks.

How is my project doing?

???11

The invisibility in the visibility

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Team Boards

13

US To Do WIP Done

Project Boards

14

A good visual board…

Tells a story

Always visible

Living

Keeps it simple

Self explanatory

15

Gemba

“the place – any place in any organization –

where humans create value” Jim Womack

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現場

Gemba Walks

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Go See

Ask Why

Show Respect

Gemba walk in Software development

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Where to Go?

With Whom to Talk?

What to Ask?

How to Show Respect?

What to See?

Where to go?

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Developers Code Testers

Test

Business AnalystsAnalyze

Physical and Electronic walls

“"Take information out of the box known as the computer and make it visible and understandable to users" Pascal Dennis – The Remedy

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What to See?

21

Immediate Problems Potential Problems

Kaizen Opportunities

With whom to talk?

22

What to Ask?

23

WHAT ARE THE

CURRENT PROBLEMS

?

How are you effected

by upstream

?

How are youImproving?

STOP AND FIX

Are you working at

a sustainable pace

?What could come up

in th

e next few days

?

How to show respect?

24

Letting Go Ask Questions

A sample tour

25

Product Owner Team 2Project

ManagerTeam 1

Team 1

26

How is the sprint going?

Just fine

Will you meet your goals?

Why is the burndown flat?

Yes we will!

We haven’t finished tasks, but we just moved to the next

item

Team 1

27

Why so many items in progress?

We have some impediments

Why?We’re waiting on Team

2

They’re just slow

Why?

Now wait a minute!

Let’s visit your board team 2

Team 2

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Are you behind?

Not at all!

So why does team 1, feel

stuck?

Why not?

Their tasks hasn’t started

yet

We’re just working by priority!

Project Board

29

We’re behind on discovery?

I was abroad for two weeks

And we have misaligned expectations between

Team 1 and Team 2. Our board doesn’t look good. Let’s discuss what we can

do.

Project board

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Discovery

Readiness QualityBudget

R

Y YR

1/2/11 31/7/1117/3/11

GAKickoff

Y

Ready Stories

Stories Epics

R G

Development

Project board

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Previous Priority

Current Priority

Epic

9 1 Epic

New 2 Epic

5 3 Epic

6 4 Epic

10 5 Epic

11 6 Epic

12 7 Epic

New 8 Epic

New 9 Epic

16 10 Epic

1 11 Epic

12 Epic

13 Epic

3 14 Epic

New

New

New

New

New

Done

Done

Kaizen board

Impediment Board

Program board

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Impediment Board

VP R&D boardSkill Skill Skill Skill Skill

Name

Name

Name

Name

Name

Name

33

R

G

Y

G

R

Y

Y

R

G

R

G

R

Y

G

R

G

R

G

G

R

Y

Y

G

Y

Y

Y

G

G

Y

R

Impediment Board Kaizen board

Technical Debt Level

R

QA Leader Board

34

RegressionNot RunFaildPass

SanityNot RunFaildPass

Automation

Au-to-matedManual

Week 1

Week 2

Week 3

Week 4

0

4

8

Not RunFailedPassed

Week 1

Week 2

Week 3

Week 4

0

4

8

Not RunFailedPassed

Wee

k 1

Wee

k 2

Wee

k 3

Wee

k 4

0

4

8

AutomatedManual

Who else should have a board?

35

What to do when you leave this room?

36

Get out of your seat Visualize

Ask Questions

Questions?

37

– inbar@agilesparks.com – http://www.leansamurai.com– http://www.linkedin.com/in/inbaroren

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ThankYou

Images

Front Page- http://www.flickr.com/photos/83331954@N00/2742235520Joke pomodoro - http://www.flickr.com/photos/xverges/Where to go - http://www.flickr.com/photos/zoovroo/3379891088/What to see - http://www.flickr.com/photos/zigazou76/3702501888/

http://www.flickr.com/photos/andyarthur/5615755093/ http://www.flickr.com/photos/zivkovic/5281176320/With whom to talk - http://www.flickr.com/photos/usfsregion5/4582146723/How to show respect - http://www.flickr.com/photos/jurvetson/1571925233/

http://www.flickr.com/photos/asktheclimatequestion/4535664653A sample tour - http://www.flickr.com/photos/wolfsavard/3149182570/What to do when you leave -

http://www.flickr.com/photos/helloturkeytoe/2706162709

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