who wants to be a communicator
DESCRIPTION
Slide Deck to Describe the Features of OCS that I find Important and a Paradigm of Who Wants to be a Millionaire as a way to demonstrate it.. (Thanks to @MissRogue) for the idea...TRANSCRIPT
Presentation Rationale
• This is a presentation I did for an audience to explain how Microsoft OCS works and also to demonstrate its features during the Phone a Friend and ask the Audience bit..
• Sounds available at http://www.bryanturner.org/funstuff/who_wants_to_be_a_millionaire_soundclips.htm
• I have had to delete some screen-grabs to protect the innocent!
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1413121110987654321
€1 Million
€500,000€250,000€125,000€64,000€32,000€16,000€8,000€4,000€2,000€1,000€500€300€200€100
Welcome to
Who Wants to be a
Communicator
50:50
What problem are we addressing?
€
Telephony – Voice Mail Too Many Channels to keep up with!
Everything is emailed to me!!!
All of the above
Old Telecommunications WorldMany proprietary systems
• Many “islands” of communications– Closely tied to hardware– Hard to integrate – Multitude of clients
• No or limited public APIs– Hard to customize– Hard to extend
• Requiring specialized resources– For development– For maintenance
Voice Mail AudioConference
WebConference
InstantMessaging
EnterpriseTelephony
VideoConference
What do the Initials OCS stand for
€ 2
Occasional Calls and Solicitations
Ordinary Civil Servants Office for Credit Standards
Office Communications Server
Lots of Tools
Multiple communication methodsDifferent interfaces and technologiesLack of integration
Voice MailDesk Phone
FaxE-Mail
Cell PhoneVideo
Conferencing
Convergence
Is there a Green Issue here
€ 3
Minister John Gormley likes OCS
Yes, Eat your greens at every meal
OCS uses less fuel?
There is huge potential for Energy Saving and Reduced Carbon Footprint
10
Facilitate Work from home
Buy carbon credits to offset
air travel
Invest in hybrid
vehicles
Utilize Smart Technology in boardrooms Change
purchasing behavior
Pay for employees public transportation
“green” versions Think Green First
Solar panels on rooftops?
The Management Challenge to “Go GREEN”
We are doing a lot of “green” initiatives,
but do we believe in it?
1111
Why are we worried about Energy?
Source: *Energy Information Administration; **Deloitte Consulting - Green IT. The Fast-track to Enterprise Sustainability
energy costs
Energy Costs expected to rise 7.2% from 2008 – 2010 combined with consumption increase of 1.8%, leading to a cost increase of over 7.0%. Wages are only expect to rise 3.2%*
Commercial electricity costs continue to rise (source: EIA)
network Energy
IT typically represents 30 percent to 40 percent of a company’s energy consumption. A recent study found that energy consumed by servers and related infrastructure equipment around the world doubled between 2000 and 2005**
Network12-15% and growing
Loss
Servers & Storage
HVAC
Lighting
List of scenarios
OCS transactions – historical data (real-time)
ROI Calculator
How Many Computers do you have?
€ 5
Not Enough, say the PC Manufacturers
12,000
15,000
Over 20,000
The Enterprise
• We have Enterprise Infrastructure• We have Enterprise Software
• Have to think as an enterprise– Security– Shared Services– Service Delivery
Voice communications through PBX
E-mail communications through PCs
Fax, Post-its, CRM, Voicemail, Mobile Telephony
Can I use OCS to communicate to people outside my Organisation
€ 10
Its Very Complicated – use the Phone
Only if you use SKYPE No. Certainly not.
Yes.
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1413121110987654321
€1 Million
€500,000€250,000€125,000€64,000€32,000€16,000€8,000€4,000€2,000€1,000€500€300€200€100
What about Federation...
Can I See people when I talk to them using OCS
€ 20
Its Very Complicated – why do you want that
If you have a picture of them...
No
Yes, if you have a camera connected to you Computer
Point to Point Conversation
What is Presence?
€ 40
What happens when you visit a Medium
What you get for Christmas?
Not sure... A Visual Representation of Someone Being Online / Offline using Colours
Is Presence just available on the Client – or can I see when people are online elsewhere??
€ 80
No. Just the Communicator Client
Presence is just available with OCS and isn't extended
You Do not need presence
Its available on the Client and many other Applications
We can see presence within Applications
• Throughout all toolsets - – Integral presence– Who wrote this?
• Can Extend LOB applications
Presence
• Within MS Office – can see Authors,
Contributors, team or whole organisation.
Presence• In SharePoint
– can see Team, Contributors, and Document Authors, etc
Presence• In SharePoint
– Can Have Collaboration, Authoring, Contributors.
Presence In a LOB system
Expenses System is OnlineYour approver is offline – choose another
Expenses System is Offline
- Expense system is offline for Data Transfer- System will be back up at ****
If I am “Online” Can everyone see my Presence
€ 160
Who would want to see you You Do not need presence
No Yes, your presence is Available for all to see
Presence• Presence is available for
everyone who has access to your Network to see...
• Can Set Presence to • Busy / DND / BRB or
Offline
Can I make a calls using OCS
€ 320
Isn’t there a phone on your desk?
No Calls need a Telephone....
Yes, you can make Calls
ANY / ALL OF THESE WILL WORK!
IP PhonePolycom CX700
USB PhonePolycom CX200
USB headsetJabra GN9350
USB webcamLifecam VX3000
Corded headsetPlantronics DA55
Corded headsetPlantronics 520
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1413121110987654321
€1 Million
€500,000€250,000€125,000€64,000€32,000€16,000€8,000€4,000€2,000€1,000€500€300€200€100
How does the Free / Busy feature work
€ 640
It randomly guesses when you are out of office
You have to have someone type it in all the time
You need to tell the client when you are away
It synchronises with your Calendar and Updates it
Free / Busy
• System looks up your calendar and brings back the data to your client
Free / Busy
• Select Contact• Choose level
– From Personal– To Blocked
Can I create Meetings and have people within and outside the organisation join in.
€ 1280
Its very expensive and you may not use it.
Why not meet physicallyNo way – not with this solution
Yes, the Live Meeting Facility allows this
Round Table…
• Enterprise presence• Instant messaging• Software-powered VoIP• Integrated device experience• Audio and video conferencing• Web conferencing
Meetings
Can my IT Organisation Support me by remotelyTaking over my desktop – only when invited?
€ 2500
Not much call for that nowadays..
No way – not with this solution
That is a costly add on..
Yes
Do I have to Install this Locally? And is it Hard to do
€ 5000
Everyone has to have their own Server
You will never manage it yourself
This will take ages to installAnd very costly
LGCSB are hosting the OCS infrastructure, need local clients
OCS 2007 Architecture Overview
FeaturesDMZ
Front-End Server(s)
(IM, Presence)
BackendSQL
server
Active DirectoryConferenci
ngServer(s)
AccessServer
DataAudio
/VideoSIP
Kilkenny Laois Waterford Westmeath LGCSB
Remote Users
Federated Businesses
Public IM Users
CertificateServices
What are the benefits to my Organisation, Staff and Customers
€ 10000
Increased Productivity – Responsiveness
Single Place of MessagingReduced Carbon Footprint
All of the Above
Benefits – The Usual Suspects…
Reliability Reduced Carbon
Footprint
Lower capital
investment
Core business
Flat costs after that
Reduce Carbon Footprint
Minimise power consumption
Reduce travel costs
Simplify administration
Enable mobility
Increase employee
efficiencies
Meet compliance
requirements
Integrate telephony
UC&C BUSINESS BENEFITS
“Irish workers are wasting approximately 73 mins per week playing phone tag”
Damovo Report, January 2008
73 minutes per week for 20+,000 Local Authority workers is over a huge amount in potential work
If we get back just 30 minutes per week for just 20% of the 20+,000 workers we can benefit
hugely in productivity gains
Other Benefits Reduction in need for travel (expenses + carbon footprint) Improved internal communications (Live Broadcast) Enhanced Intranet platform (increased collaboration)
ARE THERE ANY BUSINESS BENEFITS
“Less email, single place for voicemail, SMS, quick conversations, makes home-working
seamless”
“..wishing more people were set up…so easy to
see if people are available or not”
“.. higher success rate in contacting people who are
indicated as available…estimate that my success rate was > 90% compared
with a normal rate of 40%”
“.. instant messaging has allowed me to get quick
answers to urgent questions while people were at meetings
or on calls...”
“Each [video] conference call has the potential to save me up
to 8 hours travel”
“..Presence functionality... is an invaluable tool… minimises the amount of time wasted through incomplete calls and inefficient
voicemail..”
“The ability to ‘tag’ a contact, ..to be alerted when
he/she is available is particularly useful. I estimate that this function alone saves
me 1 hour a week”
“OCS has improved a lot the communication in our team”
EMPLOYEE BENEFITS?
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€1 Million
€500,000€250,000€125,000€64,000€32,000€16,000€8,000€4,000€2,000€1,000€500€300€200€100
