who i am as a learner
DESCRIPTION
This paper is aimed at analyzing where I stand as a learner, how I can enhance my learning, and how the relevant skill set can be refined. Firstly, it is important to quote the fact that this paper is not just a research to submit and gain academic marks but holds importance much beyond the academics. The importance of this paper to me is that it determines where I stand today and defines the direction for where I want myself to be some years down the road.The paper presents various tests that I conducted on myself i.e. VARK, MBTI, and Belbin, their outcomes, analyses of the outcome, and the justification based on my personal experiences and interviews from various individuals who know me to determine the trueness associated with the outcome.Later, in this research, I have taken up two advertisements, comparing their requirements with my skill-set and analyzing how further developments can be made.This is a completely referenced research done by myself, and copyrights are restricted. Should anyone wish to purchase this paper, feel free to contact me @ [email protected]. Anyone claiming to be the author shall be liable to legal action.ThanksTRANSCRIPT
Who am I as a learner?
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Introduction
This paper is aimed at analyzing where I stand as a learner, how I can enhance my
learning, and how the relevant skill set can be refined. Firstly, it is important to quote
the fact that this paper is not just a research to submit and gain academic marks but
holds importance much beyond the academics. The importance of this paper to me
is that it determines where I stand today and defines the direction for where I want
myself to be some years down the road.
The paper presents various tests that I conducted on myself i.e. VARK, MBTI, and
Belbin, their outcomes, analyses of the outcome, and the justification based on my
personal experiences and interviews from various individuals who know me to
determine the trueness associated with the outcome.
Later, in this research, I have taken up two advertisements, comparing their
requirements with my skill-set and analyzing how further developments can be
made.
Section A: Who I am as a learner
1.1 VARK Test
1.1.1 About the Test
VARK is one of the many ways meant to examine the various styles associated with
learning of individuals i.e. how do they learn. This test, VARK was formulated by
Fleming (2001), and is based on the existing nuero-linguistics model, which was
formulated by Eicher (1987). The term VARK is the compact version of Visual, Aural,
Read/Write and Kinesthetic sensory means that are used for learning information in
a given context. VARK test is based on the fundamental that each learner has a
most preferred style of learning and a least preferred style of learning, and thus, this
test is aimed at determining the same i.e. assisting the interview to recognize their
respective most and least preferred styles of learning (Fleming, 2007). Following is a
brief description of VARK: (Fleming, 1992, p 139)
V Visual This stands for the preferences of graphical and symbolic
mechanisms for information representation. For example, using
pictures and other multimedia forms during presentations.
A Aural /
Auditory
This stands for the preferences of hard information. For example,
tutorials or lectures that do not draw any diagrammatics.
R Read /
Write
This stands for the preference towards the information that is
printed as words. Dictionary is the perfect example fitting this case.
K Kinesthetic This stands for the preference towards using and sharing
experiences for learning purposes that can be either real or
simulated. Examples include demonstrations, simulations, videos,
movies, etc.
1.1.2 Application of the Test
As a test to determine the most and least preferred styles of my personal learning, I
conducted this test on myself, to determine my own standing. The results of the
VARK tested conducted on myself indicated the following outcomes as tabulated
below and depicted in the Appendix A1:
Figure 1.1 - My Score on VARK Test
This shows that my inclination towards learning is on two styles, and high scores on
three altogether. VARK describes this as a multimodal learner i.e. myself because I
have good scores on three variables. Since the three variables have nearly the same
scores, the VARK guide will provide an insight on the lists and combinations present
in the multimodal study strategy in each of these (Fleming, 2007).
To justify the results of VARK, I reviewed my past life, learning and outcomes. I
realize today that I have been getting good marks, infact very good marks from the
age of primary schooling to the university standards today through the read-and-
write subjects. Whenever the instructors used textbooks and lecture notes on
Visual 2
Aural 8
Read/Write 8
Kinesthetic 7
(VARK Results (2008))
PowerPoint or any other mechanism, my focus was on reading the material rather
than attraction towards the pictorials. Other than this, I always have had this habit of
taking class notes for all the words that are spoken by the instructor and not present
in the books or slides. This assisted me in improving quality of my writing and my
assignments in particular. My reading strength always assisted me in absorbing rich
knowledge with ease as I read across many texts like journals, newspapers, and
other reference materials for doing assignments as well as for enhancing my
knowledge on a given subject. Most likely, this habit of mine has developed its strong
roots since the time of my childhood and therefore, led to a high score on
reading/writing aspect.
I believe I can appropriately utilize my preferred learning styles i.e. aural, read/write
and kinesthetic, since an implication of these also means that I can listen and write
simultaneously with complete concentration on both the things. A real life example of
this is that I tend to take active notes as I attended various seminars during my
academics. Other than this, I have this tendency of simultaneously making up notes
and looking up dictionary. Additionally, I have also practiced using the MP3 recorder
to record the lectures and then comparing-and-correcting my class notes based on
the re-listening. This ensures that I do not miss out on any point and have a clearer
understanding of the studied lectures. Moreover, reading aloud the summarized
notes assists me in enhancing my memory.
Apart from this, I am trying to improve my visual weakness and planning to develop
some ways and means for its improvement. I have been scoring quite low in
mathematical subjects during my secondary school, as I found it difficult to analyze
charts, diagrams, and formulae. This impact was also witnessed in the courses that
have similar structural content like physics and chemistry, as I got low marks in those
too. This weakness stands out particularly when at the university level, the
mechanism used for teaching is via power point presentations that include flow-
charts, pictures, diagrams, graphs, etc. Thus, there outstands a need for my
improvement in this regard. For overcoming this weakness of mine, VARK suggests
to reconstruct images in various ways e.g. re-drawing pages from memory and the
use of words as a replacement for symbols or initials. According to VARK
suggestions for improvement, turning the visuals into words is another mechanism to
improve my visual weakness (Fleming, 2007)
1.2 MBTI Test
1.2.1 About the Test
MBTI stands for Myers Briggs Type Indicator test – a test based on Jung’s Theory of
Personality Types. Katherine Briggs and Isabel Myers were the contributors towards
the development of MBTI test (1985, cited at Quenk, 2000) that was meant to study
the four dimensions of a personality (see figure 1.2)
The subjects, hereby, are categorized by the normative self report measure, and
subsequently, accorded a 4-letter type divided into 16 personality like:
- INFP -> Introvert/Intuitive/Feeling/Perceiving
- ESTJ -> Extrovert/Sensing/Thinking/Judging
The respondents here get to know which of the combination is their type based on
the completion of a questionnaire that contains seventy-two questions having a yes
or no response. These combinations are described as follows (Humanmetrics,
2008):
- Extroversion/Introversion: this defines people having a psychological activities
inclined to various orientations, the sources and direction of energy and
expression for a person. Extroversion defines a person who is more attracted
towards the outer world, while introversion defines a person who is more
inclined towards ideas and the inner reflections.
- Sensing Intuitive: another important aspect that dominates the personality is
known as dominant function, it defines the method of information perception
by a person. Sensing mainly revolves around a person’s believe that
information is mainly received directly from the external world, on the contrary,
intuitiveness is the quality of a person whereby the person believes that
information is received from within or the internal ‘self’ like sixth sense.
- Thinking/Feeling: other dominant functions on the judgment preferences
defines the processing skills of individuals with the information. Thinking is the
process whereby a person makes a decision based on logic, while feeling is
where a decision made is based primarily on emotions.
- Judging/Perceiving: hereby, the preference is about the lifestyle of individuals.
i.e. it defines people in the manner by which they reflect the means of their
interaction in the world. Judging implies organization, planning and control in
events of an individual, while perception implies inclination towards
improvisation and seeking alternatives.
Following is a tabulated version of the same:
1. Extraversion – Introversion
(Psychological Activities)
Carl Jung’s typology in three
criteria
2. Sensing – Intuition
(Dominant Function )
3. Thinking – Feeling
(Dominant Function )
4. Judging – Perceiving
(Individual Preference)
Isabel Briggs-Myers added fourth
criterion
Figure 1.2 a Humanities criterion (Humanities 2008)
1.2.1 Application of the Test
I conducted the MBTI test on myself and the outcome indicated that I have two
differing personality types (MMDITM “Basic Report”, 2008). The highest percentage
was for the ENFP personality type, while the second on the rank was the ENFJ (See
Appendix A2). Myers and McCaulley (1985, cited at Thorne & Gough, 1991, p.92)
describe the presence of type ENFP in a personality as an enthusiastic innovator,
interested in people, and energetic to the point of impulsivity, alongside an individual
who is an improviser rather than following a planned way of dealing with problems.
Moreover, ENFJ type is described by Myer, et al (1985, cited at Thorne & Gough,
1991, p.94) as radiating warmth and fellowship, placing a high value on harmonious
human contacts, appreciative of the good qualities that others have, and accepting
their opinions.
T he mainly different between from ENFP and ENFJ
According to Jung’s theory (1977, cited at Quenk, 1999), there is a ‘dominant
function’ on first two letters in the type code are much more important than the
others.
For ENFP, my dominant function is Intuition, i.e. orientation towards the outer world.
I have always promoted the exploration of new and better ways of doing things i.e.
enhancement to the present practices to uncover hidden potential amongst
individuals in various situations. For instance, I like doing a wonderful presentation to
attract my classmates. However, at the same time, depression, anxiety, and difficulty
in simultaneously working on both work and person stress are my weak points, i.e.
where I lag. I also possess rational thinking when it comes to friendship or
sentiments.
For ENFJ, my dominant function is ‘Feeling’, i.e. orientation towards the outer world.
I focus on and aim to build harmony in the world around me, assess the impact of my
decisions on other and vice versa, and behave in a giving way to others. For
instance, when working in a group format, I like to allocate and delegate work to my
group-mates in accordance to their specialties and desires. However, my weakness
remains that I am overly responsive to assisting others with carrying on of their
projects, without their own judgment.
ENFP and ENFJ differ in the facto of Perception and Judgment respectively. This
preference is about the lifestyle of an individual. Both of these reflect different
category related to preference depending on the lifestyle. For example, if I wish to
travel, I would refer to the various sources of information and devise a plan
accordingly, while, when I am to do an assignment, I would probably be inclined to
use my own schedule rather than using those proposed by others.
Following is a tabulation depicting the differentiation in the two types and deployed to
the application of my test:
Type Dynamic Name Tertiary Inferior
ENFP Extraverted Intuition
with Introverted Feeling
Thinking Introverted Sensing
ENFJ Extraverted Feeling with
Introverted Intuition
Sensing Introverted Thinking
Figure 1.2 b The mainly different between from ENFP and ENFJ (Quenk, 2000)
1.3 Belbin Test
1.3.1 About the Test
The Theory of Holland states that the climate of an organization is shaped by the
dominant personality type of the organization to which one has to fit in for good. At a
more micro level, a person would be able to perform much better if they become a fit
in the team, and perform in accordance with the role expectation by the team. For
example, a person can only perform a leadership role better if they have a character
for it. This concept is compatible with the trait and theories of leadership.
Belbin (2003, p169) defines a team role is the tendency of individuals to behave,
contribute and interrelate with others in a particular manner.
Belbin describes roles in a team as a pattern of behavior that characterizes one
member’s behavior in a relationship to another in facilitating the progress of a team.
The skills developed by Belbin team-role theory enables an individual or a team to
benefit from self-knowledge and adjust according to the demands of various
situations. Belbin studied the behavior of managers from all over the world.
Managers taking part in the studies were given a battery of psychometric tests and
put into teams of varying composition, while they were engaged in a complex
management exercise. The subjects differed in core personality traits, intellectual
styles and behaviors, and were assessed during the exercises. Results indicated
that different clusters of behavior were identified as underlying the success of the
teams.
Results from this research showed that there are a finite number of behaviors or
team roles which comprise certain patterns of behavior which can be adopted
naturally by the various personality types found amongst people at work. The
accurate delineation of these team roles is critical in understanding the dynamics of
any management or work team. There are nine such team roles, clustered into three:
- Action-oriented roles – Shaper, Implementer, and Completer Finisher
- People-oriented roles – Co-coordinator, Team worker and Resource
Investigator
- Cerebral roles – Plant, Monitor Evaluator and Specialist.
1.3.2 Application of the Test
I applied this test to myself to determine various aspects of my behavior. In
accordance to the Belbin Test results (see Appendix A3), my personality suits to
various preferred and manageable roles in a team setting. As per the results, and
based on my personal history as well, I am found to be an extrovert and an optimistic
person; I have the sociability and adventurous sense of someone who likes to
explore new fields and grounds. On my work, I have a drive and courage to
overcome obstacles. Roughly I would agree with the My Self – Perception Team
Role Profile.
As I see myself and my workings, I witness that in a team environment, I can
contribute the most in situations my special interest can be utilized i.e. in situations
where there is also an element of freedom for exploration and development of other
opportunities. Alongside, I am very careful and follow a step-by-step approach for
doing my work. Another important point of consideration is that my extravert behavior
allows me to develop new contacts, assisting me in problem resolution. For example,
I can always ask a friend of mine to assist when my computer is out of order or for its
maintenance.
The report of the test also indicates my weaknesses i.e. my lack of drive and inability
to inspire other, alongside my inability to solve group conflicts. In a group work,
generally I have strong ideas, but I look at things from unitary angle when
cooperation with others is needed. I am generally too much pre-occupied with my
own thoughts, and thus lag in effective communication. For instance, when someone
disagreed with my idea, a feel of dislike develops in my heart unintentionally for that
person.
The report also suggests that my cooperation leaves me intact of my sense of
personal identity, while allowing myself to develop interpersonal skills. And I need to
realize that am not a person who seems to be the originator of things, at least this is
something that is not visible from my character; new ideas may not always matter,
and therefore, I should look towards someone who can make a contribution in this
area. Alongside, I also need to be more supportive towards my group-maters, and
train my thinking in a different direction.
1.4 Summary
In the overall three tests, I understand that I am a Multimodal learner. I need to read
and utilize the Multimodal Study Strategies that can assist me in achieving better
outcome as I utilize my hidden strengths i.e. preference on my learning. In my
personality, I realized that I am an extrovert; therefore I like to explore the new and
better ways for doing things. In a group setting, I like to develop my rapport with
people and create a positive atmosphere. Alongside, I also like to accept opinions of
others, maintaining good relationships and communication within my group mates.
But when it comes to the decision making aspect, I make decisions based more
heavily towards emotions rather than rationally. Furthermore, when I deal with
problems, I tend to be improvisatory rather than analytical.
1.5 Comment on my family and friend
Based on my findings and to have them verified, I interviewed some of my friends
and my sister. Their opinions were nearly the same as the outcome of these tests,
however, I was surprised to find out that they disagreed on me being an extrovert,
which I truly felt that I am
After looked at the psychology behind modeling and Social Learning (conformity), I
realize that this is when a person learns to reproduce behavior exhibited by a model.
I recall my family, and my parents in particular, discouraged me to engage or
participate in outdoor activities and prohibited noise at home; they even discouraged
the expression of extreme joy and always preferred soberness. Moreover, in a family
that has an eastern country background and culture, people tend to reticent,
constricted, obey on parents and traditional rights and themes. From year to year, I
have learned to remain quiet within my home and the practice has moved to beyond
my home boundaries. Though having very rich ideas that can be fruitful many a
times, yet I do not share them with others. Therefore, this leads to misunderstanding
and mis-comprehension about my personality. For example, if I have a brilliant idea
on how to allocate work satisfying everyone, the worry within myself to speak and
the resistance towards speaking loud will keep me silent.
S e ction B: I mplication for career choice
2.1 Lifelong learning
Lifelong learning is an interesting concept in the world today, essentially applicable
to everyone, particularly with the radical changes coming along the job market today,
and the employers looking for employees with academic achievements also being on
the higher side and the need of intelligence rising from where it was earlier.
Following the same, I believe I need to develop and equip myself with knowledge
and transferable skills and have a proactive approach towards i.e. if a movement
forth is needed towards the career. Moreover, learning can assist in building up a
positive attitude, so that one becomes tougher and gains the ability to deal with the
difficulties of life.
Knowles (1981) states that learning is a lifelong process, and lasts as long as the life
last; therefore, attitudes of individuals should be focused towards the same. I am
personally in agreement with this statement. In accordance with the theory, life-long
learning must at least contain four characteristics:
- Independent /self-directed learning
- Active/ motive to learn
- Understand the importance for life-long learning
- Discipline/ self reflection.
2.1.1 Adult Learning
Adult learning is different from teaching children because adults have different level
of motivation, various goals, expectations and experiences to a learning situation.
Adult learners identify their need to know, exploring their motivation to learn, and at
the same time, aiming at growth and development, through enhancement of their
learning motivation. This is based on their self-directed goals set with reference to
their real-life experience and problem.
2.1.2 Application of Lifelong Learning
In accordance with Wlodkowski (1999, cited at Klingensmith, 2006), a high level of
motivation to learn for the adults produces dramatically higher learning results and
the performance achieved. The results of MBTI and Belbin tests depict that I am an
extrovert with motivation to learn from others and explore opportunities. Therefore, I
can firmly state on the basis of the findings that I am a lifelong learner. I have high
aims in life; as after completing my graduate degree program, I plan to do proceed
with a hotel management job. This increases my requirement for knowledge in the
said discipline alongside the need to improve and refine my communication skills. As
derived earlier from the previous tests results, I do have the character for lifelong
learning, and if I synthesize my multimodal learning style, this can facilitate further
development in my career. In fact, I can acquire knowledge utilizing the three organs
i.e. eyes, ears and mouth.
- Utilizing the visual skills to learn from what I see while traveling, meeting new
people, coming across various cultures, etc.
- Utilizing my listening skills to learn whatever I hear in seminars, workshops,
classrooms, interviews, etc.
- Utilizing my reading skills to understand, comprehend, and retain what I read
across various texts.
- Be open for any new piece of knowledge or information
- Sharing information, knowledge, and discussions are another important
aspect of learning, since discussion assists in improvement knowledge base
for all involved individuals.
Mariani suggests that a tentative definition of learning style could be the overall
approach of an individual/learner towards learning, and the typical means and
modes of perceiving and responding to learning tasks (Mariani, 1996, cited at
Klingensmith, 2006, p 47). This definition has some important variables to be derived
i.e. personality and learning strategies.
According to the MBTI test results, I have an active role to play in my teams, and I
take the total ownership of a learning process and become more independent
learner. I can pay more attention to observe people, new things and self-reliance. At
the same time, when someone tries to favor with an open communication affiliation,
closeness and warm to other, I can imitate and learn from their behavior. For
example; in an office setting, I observe those individuals who seem more of
introverts, as I tend to encourage them or talk to them. I believe, an outcome of this
would be gaining trust and good levels of cooperation. At the same time, some
clients do not have good emotions and are rather rational, so I would prefer keeping
a distance, and not disturb them. Furthermore, I tend to tolerant to a maximum
possible extent, and try to listen to what others say and advice; this can assist in
building up the trustfulness on both sides. Subsequently, the internal and external
work will be smoother going.
Besides, Robotham (1995, cites at Thorson, 2005, p 78) suggested that adults learn
any and everything in the initial stage; therefore, it must set the instruction by
following, i.e. once a learner becomes more proficient by applying the material being
offered.
2.2 Transferable Skills
As, I plan to move towards the career of a hotel manager after my graduation, I must
think in terms of the skills that I would want to acquire prior to my job. On a general
note, hotels require their manger to have good report writing skills and good
communication skills, so as to lead to a more effective job handling. Subsequently,
the need arises to specialize in a few, if not many, foreign languages, writing skills
and computer skills. Another important point is the fact that the manger is a front
office person involved in client meetings and services-cross-selling. Following the
same, I believe I need to improve my transferable skill of team working, interpersonal
skill, customer orientation and oral presentation. The foreign language skills such as
learning English and Mandarin, and the computer skills, I had learned at school,
which provides me a strong foundation to build upon. But the writing skill on business
report is one of my weaknesses, so learning in logical and clearly expressional ability
needs to be developed. In accordance with my results on Beblin test, I have good
interpersonal skills, implying that I can patiently listen to opinion of other people,
comprehend, understand and explain.
Once I work as a hotel manager for a few years, I aim to get a promotion towards the
leading position, as applicable, in the business development department. I believe
this post needs individuals who can perform multitasking skills like marketing their
services, getting more business from the clients, hiring marketing individuals and so
on. I think I fit well to this right now and with the experience I gain in the next few
years, I will become a perfect fit for this post.
2.3 Justify chose career choice
After graduating with a degree in travel and tourism management, I will plan to
pursue my career in hotel management industry. In the following section, I will use
the KASO analysis to describe the basic requirements on two advertisements (see
Appendix B). KASO implies the meaning as the knowledge needed for a particular
job, aptitude towards doing and learning-and-doing, and other personal
characteristics include anything relevant to the performance of the job. It can be
noticed that the second advertisement does not show detail information on job of
member service officer. But I will try to evaluate the job requirement along to other
similar occupation.
2.3.1 Person-oriented job analysis:
Knowledge:
In this advertisement, the business development manager should hold a degree with
relevancy in hotel management, catering or hospitality management. Besides, they
require working experience in a similar capacity. This requires the manager to
understand the current business scenario.
Skill:
The skill set needed as per the advertisement requires the manager to have
business contacts and good communication, negotiation and selling skills.
Additionally, the employees are needed to be fluent in both verbal and written
languages i.e. English and Chinese, especially in Mandarin. Also the manager needs
to update the records of business contacts through internet, so the skills of MS Office
and Chinese word processing softwares become a mandatory requirement. In the
job of member service officer, the requirement additionally asks for excellent
command over spoken and written English and Chinese. Proficiency in Mandarin
would be more important because services going mainly to customers speaking
these three languages. Basically, the skill requirements on two jobs are almost
similar.
Ability:
The advertisement requires the applicants to have the ability to coordinate with the
business partners, thus, excellent time management skills, ability to work
independently, handle multiple tasks and meet tight deadlines becomes an unsaid
requirement. Besides this, the department operations rely on group work, hence
good relationship building and management are also the unsaid needs. In the job of
a member service officer, the customers’ flows are largely variant most of the times.
Most of the customers spend time there primarily after work or during public
holidays. Therefore, flexibility and working under pressure become the needed
abilities. Good coordination and communication is also needed because of the
inseparable linkage of various departments, as all communicate and coordinate to
provide services to the customers.
Other personality characteristic:
Part of the job responsibility is to work with direct sales teams to develop vertical
market. Therefore, self-motivation, active, detail-minded and being extroverted, are
some more unsaid skills that are needed for this job. In the job of member service
officer, being extrovert is also a need here, alongside being active and optimistic
because a smile can attract customers to come again.
2.3.2 Match of my personality to the jobs:
In this section, I aim to analyze which of the two jobs match my personality traits and
I fulfill the required criterion.
The job of business development manager
Based on the outcome obtained from the MBTI test, my personality has been
identified as an extrovert, innovator, interested in people, focus on building harmony.
My traits include being lively, animated, spontaneous, group-oriented and affiliated.
Additionally, the Belbin test result shows that I am a resource investigator, who loves
to explore opportunities and develops contacts. Therefore, I can fulfill most of the
requirements as stated by the job description.
The job of member service officer
Based on my results for the MBTI test, my personality has been identified as an
extroverted, seeking harmonious relationship, and identifies myself as a good
communicator. Regretfully, my Belbin test result shows a high score on implementer,
depicting that I am conservative, inflexible and slow to respond to new possibilities.
This is quite the opposite of the need for this job.
Following is a tabulated illustration of the same:
Require on
Business
Development
Manager
Extroverted Work
Independently
Good relationship
& communication
Explore
opportunities
My personality &
ability
Require on
Member Service
Officer
Extroverted Flexible Good relationship
& communication
Under
pressure
My personality &
ability
Figure 2.3 Compare KSAO with my personality
3. Conclusion
Previously, I did not plan on my career and life as I was also ambiguous about
discovery various aspects and traits related to my personality such as strengths and
weakness. After the three tests being done, I understand how to improve my
personality, and my skills. As I further development my career, I would need to
ground on my personality traits to find a suitable job, and then, I need to keep the
attitude of life-long learning. If I can optimally utilize my multimodal learning style, it
can truly facilitate me in self-directed learning.
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(Accessed on 29 October 2008).
Appendix A1: My Result on VARK test
Appendix A2: My Result on MBTI test
Appendix A3: My Result on Belbin test
Appendix B1: Curriculum Vitae
My CONTACTS INFORMATION
Name: LAI Yuk Yin
Address: Flat C1, 4/F, Shui Ning Hse, Shui Ning St No.50, Kwun Tong
Country: China
Telephone: 21354xxx
Cell Phone: 91225243
Email: [email protected]
PERSONAL INFORMATION
Date of Birth: 20/5/198x
Place of Birth: Hong Kong
Gender: Female
OBJECTIVE
I am now looking to progress into a management position within hotel discipline. I am
therefore keen to find a new and suitably challenging role within a market-leading
organization.
EDUCATION
BA (Hons) Travel and Tourism management
Northumbria University, UK (2009)
WORK EXPERIENCE
1. Dec 2008 to Now Kowloon City Youth Integrated Service Centre
Primary school Tutor
2. OCT 200 to Jun 2005 PHC Integrate Medical Centre
Assistant Nurse
3. Dec 2000 to Aug 2002 Shui Tai Logistics Co.Ltd
Clerk
SKILL
- Fluent verbal and written English and Chinese (Mandarin)
- Proficiency in MS Office and Chinese Word Processing
- Good management Skill and negotiation Skill
- Business Acumen and Customer Orientation
- Good Interpersonal skill and Oral Presentation
Appendix B2: Two Job Advertisement
Appendix C: My Presentation on PowePoint