who drives change?
DESCRIPTION
A visual representation of an analogy heard at SDLA2007.TRANSCRIPT
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Who drives change?Michael Sauers
Technology Innovation LibrarianNebraska Library Commission
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Banks as we knew them…
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Banks changed…
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http://www.flickr.com/photos/swanksalot/11087256/
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Ask yourself…
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Do you go into a bank more or less than you did before the changes?
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Are you more or less satisfied with banking today as compared with the
old way?
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< use
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Yet…
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> satisfaction
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Huh?
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Who instigated these changes?
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The Banks?
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The Customers!
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Libraries must change to meet the needs of their customers.
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Even if the result is that theycome into the library less.
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Because satisfaction is moreimportant than foot traffic.