WHITERIP F.A.Q.

SUMMARY Why can’t I select the path during the installation? ......................................................................................................... 2

How do I start the initial configuration wizard again? ...................................................................................................... 2

The software won’t start anymore, or, if started, keeps on gene rating errors. ............................................................... 3

I see generic errors on screen, what should I do? ............................................................................................................ 4

How do I recognize the model of my printer? .................................................................................................................. 4

I can’t find the model of my printer on the model selection screen. ................................................................................ 4

Error: driver not avaible .................................................................................................................................................. 5

The colors of the print are not the same as the ones i see on the screen of my pc. ......................................................... 5

The colors printed out don’t match the original image at all............................................................................................ 5

I’m queuing the print but the plotter won’t start ............................................................................................................ 6

When I print an image on a dark cape, the white underbase is bigger than the colored layer. ........................................ 6

How can I enhance the colors to make them look brighter? ............................................................................................ 7

How can I quickly change the image colors? .................................................................................................................... 7

I cannot find my print queue anymore! ........................................................................................................................... 7

I can see nothing on the print environments! .................................................................................................................. 8

I cannot find any plotter through the update procedure and i have no environments! .................................................... 8

How can i change the plotter I am using? ........................................................................................................................ 9

How do I change the software interface style? Or the color of the window? ................................................................... 9

What is the PCC output? ............................................................................................................................................... 10

Where can I find the advanced print options that appear on the first startup?.............................................................. 10

When I position the image on the preview, an error box appears, saying “Out of margins. Some clipping will occur,

Continue?”. What should I do? ...................................................................................................................................... 10

How do I change the base measurement unit? .............................................................................................................. 11

How do I save the modifications made in the Fast Ink Control for a certain environment? ............................................ 11

The software is displaying the error: “Image too big for memory” ................................................................................ 12

WHY CAN’T I SELECT THE PATH DURING THE INSTALLATION?

For security issues with the new User Account Controller in Windows 7, the installation is limited on the drive C.

HOW DO I START THE INITIAL CONFIGURATION WIZARD AGAIN?

You just need to reset the software.

RESETTING THE SOFTWARE

1. Print options

2. Reset

3. Yes

4. Close and re-open the software

THE SOFTWARE WON’T START ANYMORE, OR, IF STARTED, KEEPS ON GENE RATING ERRORS.

Issues can be fixed with a hard reset. Use the uninstaller found in Start Software WhiteRIP and delete the

C:\WhiteRIP directory. NOTE: Deleting the C:\WhiteRIP directory will effectively delete any custom profiles you saved, so

be sure to back them up first.

I SEE GENERIC ERRORS ON SCREEN, WHAT SHOULD I DO?

Every time WhiteRIP generates an error, we encourage you to take a screenshot of it and submit it to the developer team

through the appropriate function “Send Bug” present in WhiteRIP, describing the operations that led you to the error.

You can also attach the image that you were processing in order for us to understand the issue and how to correct the

bug.

HOW DO I RECOGNIZE THE MODEL OF MY PRINTER?

Most printing plotters are based on Epson technology. If you are not aware of the model used in your plotter, you can

request informations to the manufacturer or you can look it up on the pc the plotter is connected to. Open the control

panel through Start Devices and printers, and you will have a list of all the devices and printers installed. Usually the

plotter appears as “EPSON X” where x indicates the model of the printers used.

I CAN’T FIND THE MODEL OF MY PRINTER ON THE MODEL SELECTION SCREEN.

On the promotional versions not all of the supported models appear. If your model is missing, send us an email at

info@whiterip.com with the model of your printer and we will send you a compatible driver in a few days.

ERROR: DRIVER NOT AVAIBLE

On the promotional versions, not all of the supported models are listed, also some of the listed models might not be

included in the version for marketing reasons. If the version in your possession lists the model of your plotter but you get

the “driver not avaible” error, write us an email at info@whiterip.com and we will send you the compatible driver in a few

days.

THE COLORS OF THE PRINT ARE NOT THE SAME AS THE ONES I SEE ON THE SCREEN OF MY PC.

Given that the monitor has been profiled, it is necessary to refer to the guide on preparing a file for printing. You must

also know that the icc profiles are mostly generic and might not suit the print on the material you are using, so the colors

might not match. The only solution consists in the creation of an ad hoc icc profile per printer, per ink used and material

used.

For small variations, you can use the Fast Ink Control feature, by selecting your image and pressing F8. This step can also

be done before processing the file through WhiteRIP, with your image editing software, modifying the image in order to

get a better result.

THE COLORS PRINTED OUT DON’T MATCH THE ORIGINAL IMAGE AT ALL.

It’s important to understand that different plotter manufacturers use a number of inks ordered in different ways in the

printhead. The configuration needs to be set during the configuration wizard, or, optionally, through the interface avaible

at Rip Options Advanced.

I’M QUEUING THE PRINT BUT THE PLOTTER WON’T START

Given that you are sure the plotter is working correctly and is ready to print, you might not have selected the right

communication port for the printer.

To do this, select Standard Print options Printer

WHEN I PRINT AN IMAGE ON A DARK CAPE, THE WHITE UNDERBASE IS BIGGER THAN THE COLORED

LAYER.

In order not to have issues during the print, it’s important to follow the guides on preparing the files for printing and the

guide on the print procedure. WhiteRIP has a function for this kind of issue: it will allow you to print an underbase

smaller than the colored layer.

You can use this function by setting the “choke” value in the “Image” menu. The value needs to be greater than 1, which

means a resize of 0.7mm of ink. The suggested value for this setting is 2 or 3.

HOW CAN I ENHANCE THE COLORS TO MAKE THEM LOOK BRIGHTER?

It’s possible to higher the color tone, by overloading the image with the Booster parameter, which can be found on the

“Image” menu. The value of the booster is usually between 10 and 25 and it’s a setting that does not follow the color

profile, so images will be visually prettier but will not have the same color as the one in the original file.

HOW CAN I QUICKLY CHANGE THE IMAGE COLORS?

Selecting an open image and pressing F8 will take you to the Fast Ink Control panel, where you will be able to handle all

the ink channels separately and correct any color-related issue you are having.

I CANNOT FIND MY PRINT QUEUE ANYMORE!

In order to open and close the print queue, open the Visualize menu and click on Print Queue.

I CAN SEE NOTHING ON THE PRINT ENVIRONMENTS!

The environments might need to be loaded manually. In order to do so, go to “Help” and press the “Update” button.

Reset the PDU and once the software is done, select your plotter, tick “rewrite” and press the download button.

I CANNOT FIND ANY PLOTTER THROUGH THE UPDATE PROCEDURE AND I HAVE NO ENVIRONMENTS!

In the menu, select Standard Rip Options Utilized Driver. From the dropdown menu, select the driver you’re using

and click on “Save”.

HOW CAN I CHANGE THE PLOTTER I AM USING?

The software, based on your version, will allow you to use one or more plotters at the same time. To change the currently

used plotter in the software, select on the menu Standard Rip Options Utilized Driver Set.

Once selected the desired plotter from the dropdown on the left, add it with the right arrow and save. If the software

won’t let you add the plotter, you must remove the currently utilized plotter with the left arrow.

HOW DO I CHANGE THE SOFTWARE INTERFACE STYLE? OR THE COLOR OF THE WINDOW?

Open the “Rip Settings” interface and select the desired visual skin among the avaible ones. Once done,

save the settings.

WHAT IS THE PCC OUTPUT?

Some plotter models, like the Eagle or the Condor, use a software called Printer Control Center to control the movements

of the printer. Selecting PCC as a WhiteRIP output, the print will be sent to the Printer Control Center. This is a

functionality written for owners of printers that use this particular kind of software.

I am getting the error “I can’t print on this printer”, what should I do?

The software does not allow you to print on a printer that is not the one configured. Please check you selected the correct

plotter and that the port is set to USB.

WHERE CAN I FIND THE ADVANCED PRINT OPTIONS THAT APPEAR ON THE FIRST STARTUP?

Rip Options Advanced

WHEN I POSITION THE IMAGE ON THE PREVIEW, AN ERROR BOX APPEARS, SAYING “OUT OF MARGINS.

SOME CLIPPING WILL OCCUR, CONTINUE?”. WHAT SHOULD I DO?

When this error appears, it means that you are trying to position the image out of the margins you set. The software is

warning you about the issue and asks you if you want to continue or if you want to reposition the image, since the part

outside of the margins will get cut from the print. Use the automatic positioning function in order to solve this issue.

HOW DO I CHANGE THE BASE MEASUREMENT UNIT?

The avaible units are millimeters, centimeters and inches.

In order to change the base unit, open the “Rip Options” and select the desired setting from “unit”. Save and restart

Whiterip.

HOW DO I SAVE THE MODIFICATIONS MADE IN THE FAST INK CONTROL FOR A CERTAIN ENVIRONMENT?

Usually, the modifications applied through the Fast Ink Control to the profile are done by pressing F8 when on the image

(alternatively, you can reach the same function through “Print options” ICC profile and ink liver Fast Ink

Control ) . In this case, the modifications are applied temporarily and will be reverted once the image has been

closed or the profile is changed.

In order to save the modifications to the profile, open “Print options” and select the third icon

In order to create a new environment, instead:

THE SOFTWARE IS DISPLAYING THE ERROR: “IMAGE TOO BIG FOR MEMORY”

This error occurs in the event you are trying to rip or print an image too big (dpi). When this happens, we suggest to

render the image lighter with an image editing softwar. We also suggest to check if the printing size is correct and if

nothing else works, try switching WhiteRIP to a 180 dpi resolution, as shown in the image below ( RIP Options PX

memory 180).