white paper - indiaenvironmentportal on civic issues registered by...mcd: the data was collected by...

DELHI CIVIC ISSUES WHITE PAPER 1

WHITE PAPER

Report on Civic Issues Registered by Citizens

And

Deliberations by Municipal Councillors in Delhi (MCD) and the

MLAs in the State Assembly sessions

(January 2014 to December 2017)

June 2018


Table of Contents I. Foreword ........................................................................................................................................................... 4

II. Acknowledgment .............................................................................................................................................. 6

III. Source of Data ............................................................................................................................................... 7

IV. Overall Civic complaints filed in MCD, DJB & Deliberation by Councillors in Ward Committees & MLAs in

Assembly ................................................................................................................................................................... 9

Table 1: Zone-wise Civic complaints ......................................................................................................................... 9

Table 2: Civic Issue wise complaints and deliberations by Councillors in Ward Committees and MLAs in

Assembly in Municipal Corporations of Delhi and Delhi NCT ................................................................................ 10

Table 3: Sub-Issue-wise Complaints registered in Delhi Jal Board (DJB) ................................................................ 12

Table 4: Comparison of complaints and issues raised by Councillors in Ward Committees and MLAs in Assembly

in East Delhi Municipal Corporation (EDMC) .......................................................................................................... 13


in North Delhi Municipal Corporation (NDMC) ...................................................................................................... 15


in South Delhi Municipal Corporation (SDMC) ....................................................................................................... 17

Table 7: Corporation-wise Attendance of MLAs & Councillors .............................................................................. 19

Table 8: Corporation-wise Civic issues raised by MLAs .......................................................................................... 19

Table 9: Interval-wise number of issues raised by Councillors from 2015 to 2017................................................ 20

Table 10: Interval-wise number of civic issues raised by MLAs from 2015 to 2017 ............................................... 20

Table 11: List of MLAs who raised zero Civic Issues in each year (2015, 2016 & 2017) in the Assembly Sessions 20

Table 12: Party-wise attendance and issues raised by Councillors in Ward committees ...................................... 21

Table 13: Party-wise number of issues raised by Councillors ................................................................................ 21

Table 14: Party-wise attendance & issues raised by MLAs .................................................................................... 21

Table 15: Party-wise number of issues raised by MLAs ......................................................................................... 21

V. Analysis of Political Party Manifestos ............................................................................................................. 22

Table 16: Bharatiya Janta Party (BJP) Manifesto .................................................................................................... 23

Table 17: Indian National Congress (INC) Manifesto .............................................................................................. 24

Table 18: Aam Aadmi Party (AAP) Manifesto ......................................................................................................... 25

Table 19: A comparison of promises made in Manifesto, issues raised by councillors in all committees and

number of occurrences of diseases ........................................................................................................................ 26

VI. Zone-wise complaints and Issues raised ..................................................................................................... 27

Table 20: Complaints & Issues raised in Shahdara North Zone .............................................................................. 27


Table 21: Complaints & Issues raised in Shahdara South Zone .............................................................................. 29

Table 22: Complaints & Issues raised in City Zone ................................................................................................. 31

Table 23: Complaints & Issues raised in Rural Narela Zone ................................................................................... 33

Table 24: Complaints & Issues raised in Karol Bagh Zone ...................................................................................... 35

Table 25: Complaints & Issues raised in Rohini Zone ............................................................................................. 37

Table 26: Complaints & Issues raised in Sadar Paharganj Zone ............................................................................. 39

Table 27: Complaints & Issues raised in Civil Line Zone ......................................................................................... 41

Table 28: Complaints & Issues raised in Keshav Puram Zone in year 2017 ........................................................... 43

Table 29: Complaints & Issues raised in City & Sadar Paharganj Zone in year 2017 ............................................. 45

Table 30: Complaints & Issues raised in Central Zone ............................................................................................ 47

Table 31: Complaints & Issues raised in West Zone ............................................................................................... 49

Table 32: Complaints & Issue raised in South Zone ................................................................................................ 51

Table 33: Complaints & Issues raised in Najafgarh Zone ........................................................................................ 53

VII. Air Quality Index .......................................................................................................................................... 55

Graph 34: Month-wise Average Air Quality Index (AQI) from 2015 to 2017 ......................................................... 56

Table 35: Average AQI from January 2015 to December 2017 ............................................................................... 56

Table 36: Best & Worst Days of 2015, 2016 & 2017 ............................................................................................... 57

Table 37: Category-wise number of days in 2015, 2016 and 2017 ......................................................................... 58

VIII. Sanitation facilities in Delhi ........................................................................................................................ 59

Table 38: Community toilets in Delhi under Municipal Corporations of Delhi and Delhi Urban Shelter

Improvement Board (DUSIB) .................................................................................................................................. 59

Table 39: Public Toilets in Delhi, built by Municipal Corporation of Delhi between 2010 and 2017 .................... 59

IX. What needs to be done? ............................................................................................................................. 60

Annexure 1 : Note on functioning of Civic Services provided by different agencies (State and Municipal) in Delhi

................................................................................................................................................................................. 61

Annexure 2: Complaint Redressal Mechanism in the Three Municipal Corporation of Delhi (MCD) ................... 63

Annexure 3: Delhi Jal Board RTI and response ....................................................................................................... 65

Annexure 4: Functioning of the Ward Committees ................................................................................................ 68

Annexure 5: BJP Manifesto sub-points ................................................................................................................... 72

Annexure 6: INC Manifesto sub-points ................................................................................................................... 74

Annexure 7: AAP Manifesto sub-points.................................................................................................................. 78

Annexure 8: List of Elected Representatives .......................................................................................................... 80


I. Foreword “Due to technical problem in CRM (Complaint Redressal Mechanism) of call centre application, no information is

available from 1.10.2017 to 31.12.2017.” This is not the kind of response one would expect to an official Right to

Information (RTI) application seeking basic information such as the number of complaints registered in an official

complaint mechanism of a State-run body in India. The Delhi Jal Board (DJB) has apparently ‘lost’ data from their

citizen complaint system for three months. This is extremely worrisome, and is indicative of a larger disregard for

citizens’ complaints, which has unfortunately been observed in this year’s analysis in our white paper. Exasperation

towards the administrative officials’ lack of intent is also portrayed in deliberations by elected representatives,

where 716 issues (9%) raised in Ward committee meetings from April – December 2017 were an expression of

frustration towards the working of the administration.

On the deliberation front, they say clichés exist for a reason. Well, the cliché that politicians only make promises

just to win votes seems to be holding true in the case of the three Municipal Corporations in Delhi. The issues raised

by Councillors elected in the April 2017 Municipal Corporation elections indicate that they are not serious about

the promises that they made in their respective Manifestos for the Corporation elections.

For instance, Fires in houses and building is an extremely serious and life-threatening issue. However, Indian

National Congress (INC) was the only party among Bhartiya Janata Party (BJP), Indian National Congress (INC) and

Aam Aadmi Party (AAP) to mention it in their manifesto. Additionally, no issue has been raised by newly elected

Councillors between April-December 2017. Similarly, Councillors from the Aam Aadmi Party (AAP) attended only

63% of all ward committee meetings from April – December 2017. This means that Councillors from AAP did not

attend one in every three Ward Committee meetings, which are useful for raising issues pertaining to the

Councillors’ wards at a microscopic level. How are the Councillors expected to follow through on their promises in

their manifestos if they are not attending Ward Committee meetings and raising important issues?

Even where Issues raised are being asked, they seem to be poorly prioritised. Despite civic complaints relating to

Water such as No water, contamination of water, etc., consisting of 43% (1,65,735) of all civic complaints in Delhi

in 2017, a dismal 0.4% (29 issues) of all issues raised by Councillors were on the water related issues, in Apr-Dec

2017. Additionally, complaints on no water, shortage of water, and dirty water, which have always been a priority

for all political parties in elections, have shown an increase in the past three years, and yet MLAs have asked only

59 questions on water supply in 2017.

Similarly, complaints related to contaminated water registered in Delhi Jal Board (DJB) have increased by 24% from

Jan – Dec 2015 to Jan-Sept 2017 This is especially alarming since contaminated water is a breeding ground for

preventable diseases and a basic goal of our governments should be to eradicate deaths due to preventable

diseases. According to RTI data from our Health study, there were a total of 6,22,480 diarrhoea cases in 2016 and

303 institutional deaths in Delhi due to Diarrhoea in 2014 and 2015.


Data collected by Praja Foundation on Air Quality is corroborating the national conversation on global warming

and worsening air pollution in the national capital. 54%, 66%, and 58% of days in 2015, 2016, and 2017 respectively

saw Poor, Very Poor or Severe Air Qualities.

All these grave issues facing citizens need to be taken cognizance of and need to be dealt with in a steadfast

manner. A crucial prerequisite for this is a robust complaint mechanism to address citizens’ complaints. The system

currently being implemented as a citizen complaint mechanism in Corporations is medieval at best, wherein

complaints are maintained in a register. There is no way to track the status of these complaints, or easily see if they

have been closed. There does not exist a unified, sophisticated complaint mechanism system in which citizens can

lodge a complaint about issues that matter most to them. Agencies responsible for maintaining and storing this

data also need to do so with rigour and treat citizens’ complaints with the seriousness that it elicits.

An efficient & robust complaint mechanism needs to be coupled with steadfast administrative and deliberative

leadership. All governments active in Delhi must show intent towards making a structural change to address and

eradicate citizens’ issues. A long-term plan needs to be put in place to fundamentally reform the system and

prevent recurring problems from happening in the future. For instance, complaints relating to major issues like

sewerage, removal of dead animals, contamination of water are also major potential public health hazards. They

have showed a continuous rise, and the problems faced by citizens are showing no sign of going away, for years on

end. And yet, we see no concrete plan of action or willingness to create and implement policy on these issues.

NITAI MEHTA

Founder Trustee, Praja Foundation


II. Acknowledgment

Praja has obtained the data used in compiling this report card through Right to Information Act, 2005. Hence it is

very important to acknowledge the RTI Act and everyone involved, especially from the officials who have provided

us this information diligently.

We are also most grateful to – our Elected Representatives, the Civil Society Organisations (CSOs) and journalists

who utilise and publicise our data and, by doing so, ensure that awareness regarding various issues we discuss is

distributed to a wide ranging population. We would also like to extend our gratitude to all government officials for

their cooperation and support.

This White Paper has been made possible by the support provided to us by our supporters and we would like to

take this opportunity to express our sincere gratitude to them. First and foremost, we would like to thank the

Initiatives of Change (IC) Centre for Governance, a prominent organisation working on improving governance

structures and United Residents Joint Action (URJA), a well-known organisation which addresses the gap in last

mile governance by connecting citizens and RWA. Our work in Delhi has been conducted in partnership with them

and we have been able to conduct data driven research on vital issues affecting the governance of Delhi on aspects

such as performance of Elected Representatives (ER), Health, Education, Crime and policing and Civic issues.

Praja Foundation appreciates the support given by our supporters and donors, namely European Union Fund,

Friedrich Naumann Foundation, Ford Foundation, Dasra, Narotam Sekhsaria Foundation and Madhu Mehta

Foundation and numerous other individual supporters. Their support has made it possible for us to conduct our

study & publish this white paper.

We would also like to thank our group of Advisors & Trustees and lastly but not the least, we would like to

acknowledge the contributions of all members of Praja’s team, who worked to make this white paper a reality.

The contents of this publication are published by Praja Foundation and in no way can be taken to reflect the

views of the European Union and other donors and sponsors.


III. Source of Data

The sources of information1 for this study have been collected by filing RTIs (Right to Information) to the relevant

departments and through Citizen Survey:

1. Civic Complaints data2:

a. MCD: The data was collected by filing RTIs to all 12 zones of the Municipal Corporation of Delhi.

We have taken data from Municipal Corporation of Delhi (January 2015 to December 2017) for

complaints and deliberations. The reply to our RTIs to the 12 zones was given in the form of a

photocopy of the complaint register. This data helps us understand the trends that are prevalent

regarding the registration of civic complaints.

b. State: From August 2014 to December 2017, complaint data is collected from Delhi Jal Board. The

data from January 2014 to July 2014 was taken from complaints registered with MCD because

complaints for Delhi Jal Board (DJB) was not available for this time frame. The data we received

from the Delhi Jal Board Online Complaint System was in the form of a print out of the summary

data. Delhi Jal board Complaints data help us to understand the trends in the complaints of citizens

and compare it with the issues raised by our elected representatives.

Note:

2015 Complaints: Complaints for Delhi Jal Board was not available from January 2014 to July 2014 thus the

same has not been included in the total complaints. Complaints mentioned in 2014 was taken through

complaints registered under MCD. Total complaints of Delhi Jal Board (Sewerage, Water Supply, Road and

Drainage) from August 2014 to December 2015 have been considered under 2015 column. In the total

number of complaints, the complaints registered with EE projects in different wards, and at the

headquarters of Delhi Jal Board (DJB), have not been included. This is because the data provided by DJB

did not have the ward numbers to which the complaints belong.

2017 Complaints: DJB complaints were only available from Jan 2017 - Sept 2017. Hence, all total complaints

from 2017 are general complaints from Jan – Dec ’17 and DJB complaints from Jan-Sept ’17. In an RTI

response to Praja Foundation, an Executive Engineer of the Delhi Jal Board (DJB), also the Public

Information officer (PIO), responded, “Due to technical problem in CRM of call centre application, no

information is available from 1.10.2017 to 31.12.2017.”3

1 Please refer Annexure 1 for functioning of Civic services and agencies operational in Delhi. 2 Please refer Annexure 2 for an explanation of the working of the complaint mechanism in Delhi. 3 Please refer Annexure 3 for a copy of the RTI and response.


2. Deliberations4:

a. Councillors: The data on deliberations i.e. attendance, numbers of issues raised and the categories

of issues raised pertain only to the WARD COMMITTEE for the period January 2014 to December

2017. Rest of the forums such as General Body Meetings, Standing Committee, Education

Committee, and records of other such committees are not taken into account for this study.

b. MLAs: The data on deliberation i.e. attendance, number of issues raised and categories of issues

raised of MLAs is collected from Vidhan Bhawan of the meetings from 24-02-2015 to 11-10-2017.

c. Issues raise by Councillor for Manifesto Analysis

Committees Total Issues Raised in Apr ’17 - Dec ‘17

All Committee (Including All Ward Committees, GBM, Appointments Promotions, Disciplinary & Allied Matters, Assurance , Education , Environment Management Services , Garden , High Powered Property Taxes , Hindi, Law & General Purposes, Medical Relief & Public Health, Municipal Accounts, Rural Area, Sports Promotions & Allied Matters, Standing, Code of conduct for Councillors, Works Committee)

11,243

Note: We have analysed issues raised by Councillors in 2017 from April 2017 to December 2017, since Corporation elections were held in April 2017 and new councillors were elected.

3. Population: The population data has been taken from the Primary Census Abstract Data available on the

Census India website (www.censusindia.gov.in). The data obtained was in electronic format.

4. Air Quality Index (AQI): The AQI data has been downloaded from the Central Pollution Control Boards

(CPCB’s) bulletin (http://cpcb.nic.in) after confirmation through an RTI application.

5. Toilets (Open Defecation Status): Data relating to public toilets has been obtained from the 12 zones

(before delimitation) of the Municipal Corporation of Delhi and 12 District’s Executive Engineers of Delhi

Urban Shelter Improvement Board (DUSIB).

Note: Throughout this paper, we have used abbreviations EDMC, NDMC and SDMC. These abbreviations stand for

East Delhi Municipal Corporation, North Delhi Municipal Corporation and South Delhi Municipal Corporation

respectively.

4 Please refer Annexure 4 for an explanation of functioning of Ward Committees in Delhi.


IV. Overall Civic complaints filed in MCD, DJB & Deliberation by

Councillors in Ward Committees & MLAs in Assembly

Table 1: Zone-wise Civic complaints

Corporation Zones

Year5 Total Complaints

(2017)5 2015 2016 2017

EDMC Shahdara North 30,993 42,187 34,769

68,511 Shahdara South 24,645 35,966 33,742

NDMC

City 12,038 9,528 6,2976

1,65,021

City & Sadar Paharganj 2,3477

Rural Narela 10,454 16,343 12,252

Karol Bagh 23,360 29,672 30,539

Rohini 36,008 48,908 43,913

Sadar Paharganj 16,159 16,951 14,4696

Keshav Puram 3,6518

Civil Lines 40,060 54,768 51,553

SDMC

Central 39,926 46,089 38,350 1,54,952

West 45,526 61,939 47,934

South 40,861 52,153 43,439

Najafgarh 25,604 36,990 25,229

Delhi Total 3,45,634 4,51,494 3,88,484 3,88,484

Inference:

Total complaints saw a decrease of 14% from 2016 to 2017, while they saw an increase of 31% from 2015

to 2016.

5 Please refer to note in Point 1 of Sources of Data. 6 Represents data from Jan ’17 to Jun ’17. In April 2017, after the Civic elections, Zones were delimited and revised according to population changes. In July 2017, City & Sadar Paharganj Zones were merged to form City & Sadar Paharganj Zone. 7 Represents data from July ’17 – Dec ’17. In July 2017, City & Sadar Paharganj Zones were merged to form City & Sadar Paharganj Zone. 8 Represents data from Sept ’17 – Dec ’17. In August 2017, Keshav Puram Zone was formed.


Table 2: Civic Issue wise complaints and deliberations by Councillors in Ward Committees and MLAs in

Assembly in Municipal Corporations of Delhi and Delhi NCT

Issue No. of Complaints9

No. of issues raised

MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201710

Pollution 142 216 211 24 8 9 3 3 15

Sewerage11 64,481 88,225 73,088 20 14 34 44 55 24

Water Supply11 1,50,885 2,27,444 1,65,735 31 38 59 83 83 29

Buildings

Unauthorised Construction/Development 42,204 40,187 54,530 11 13 28 325 290 116

Dilapidated Condition of Building 612 500 620 1 1 1 5 2 2

Building related 417 563 323 42 28 68 253 321 267

Fire in house/building 1,092 1,032 936 0 0 3 1 0 0

Footpaths 23 27 16 6 3 16 17 23 3

Garden

Tree cutting/Trimming 1,944 1,685 1,702 1 0 0 27 28 34

Collecting Trimmed/Cut Trees 1,130 1,413 1,305 0 0 0 0 1 7

Maintenance of Garden 690 803 964 3 0 6 233 179 99

Garden related 317 154 344 8 12 13 392 420 582

Roads

Potholes/Trenches related 993 821 1,101 2 3 0 84 141 34

Relaying and repairs of roads / New road 1,809 2,595 1,853 15 31 22 81 82 32

Road Related 1,122 978 1,444 36 52 65 664 805 729

Storm Water Drainage 2,145 2,248 2,093 5 4 6 166 108 20

Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 19,327 19,152 16,812 4 2 4 70 39 29

Repairs and reconstruction of drain line Related 1,095 713 1,710 6 7 8 186 167 119

License

Unauthorised Hawkers Related 4,089 3,359 3,126 9 6 13 474 412 272

Hawking /Shop license Related 913 1,064 1,953 17 16 27 442 454 845

Nuisance due to stray dogs, monkeys etc. 21,376 19,890 22,574 4 1 5 188 269 182

Municipal Corporation Delhi

Maintenance of Municipal Property 301 268 264 29 43 72 947 890 722

Human Resources Related 221 282 541 19 40 33 706 698 403

9 Please refer to note in Point 1 of Sources of Data. 10 Issues raised have been considered from April 2017 to December 2017, since Corporation elections were held in April 2017.


Pest Control

Mosquito Nuisance & Fogging 10,102 11,099 5,856 0 1 7 153 159 57

Pest Control Related 17 19 47 0 1 0 12 33 8

Solid Waste Management (SWM)

Garbage not collected 1,830 1,068 6,663 0 1 1 63 79 34

Collection point not attended properly 5,643 7,033 2,686 0 1 0 75 80 35

Removal of dead animals 11,865 12,025 13,540 0 0 0 1 0 3

Removal of Debris 1,537 1,545 1,481 0 1 1 41 46 25

Solid Waste Management Related 3,209 2,886 3,111 10 10 13 786 1,053 999

Toilet 487 333 424 3 6 5 179 223 108

Others Civic Issue Related 2,770 1,867 1,431 14 31 48 1,494 1,527 1,870

Total 3,54,788 4,51,494 3,88,484 320 374 567 8,195 8,670 7,704

Inference:

Complaints related to ‘Sewerage’ increased by 14% from 64,481 in 2015 to 73,088 in 2017, in Delhi.

While complaints related to ‘Sewerage’ have gone up from 2015 to 2017, issues raised by Councillors on

the same topic dropped to half, from 44 in 2015 to 24 in 2017.

Issues relating to ‘Nuisance due to stray dogs, monkeys etc.’ increased from 21,376 in 2015 to 22,574 in

2017. In 2017, issues relating to ‘Nuisance due to stray dogs, monkeys etc.’ constituted 6% of all complaints.

Most complaints were relating to ‘Water Supply’, with 43% of total complaints relating to Water Supply in

2017.


Table 3: Sub-Issue-wise Complaints registered in Delhi Jal Board (DJB)

Complaint Type 2015 2016 201711 Increase % from

2015 to 2017

Drainage

OTHERS 8,124 7,443 6,059 -25%

Missing of Manholes Cover 1,727 2,554 1,732 0%

Road

Pits on Road 1,037 1,946 1,248 20%

Sewer

Sewer Blockage 38,976 59,848 52,863 36%

Sewer Overflow 18,925 28,266 20,029 6%

Water Supply

Water Tanker-Planned area/ unscheduled

38,138 24,011 13,154 -66%

No Water 34,554 54,224 52,100 51%

Dirty water (Contamination) 27,227 37,648 33,884 24%

Leakages of Water of Pipe Line 13,320 15,471 9,890 -26%

Water Tankers- Missed Trip 8,308 6,833 3,973 -52%

Water Tanker-Unplanned Area/unscheduled

7,375 83,658 47,799 548%

Water Tankers- Function/other Demand

3,333 1,024 253 -92%

Short Supply of Water 2,666 4,074 4,282 61%

Disconnection of Water Connection 335 171 122 -64%

Illegal Boring 0 29 15 0%

Water Connection Commercial or Bulk 0 63 29 0%

Total 2,04,045 3,27,263 2,47,432 21%

Inference:

Complaints relating to ‘No Water’ have increased from 34,554 in 2015 to 52,100 in 2017, which is an

increase of 51%. Similarly, complaints relating to ‘Dirty Water (Contamination)’ rose from 27,227 in 2015

to 33,884 in 2017, which is an increase of 24%.

11 In an RTI response to Praja Foundation, an Executive Engineer of the Delhi Jal Board (DJB), also the Public Information officer

(PIO), responded, “Due to technical problem in CRM of call centre application, no information is available from 1.10.2017 to

31.12.2017.” Hence, complaints are represented from Jan - Sept 2017.


Table 4: Comparison of complaints and issues raised by Councillors in Ward Committees and MLAs in

Assembly in East Delhi Municipal Corporation (EDMC)


No. of issues raised – Councillors

No. of issues raised - MLA

2015 2016 2017 2015 2016 201713 2015 2016 2017

Pollution 47 53 42 2 1 1 12 5 2

Sewerage 12,226 20,839 16,921 8 2 3 4 7 11

Water Supply 22,816 35,179 27,715 9 10 5 13 6 13

Buildings




Fire in house/building 213 226 245 0 0 0 0 0 1

Footpaths 1 1 1 6 2 1 2 0 7

Garden

Tree cutting/Trimming 199 184 217 2 1 4 0 0 0

Collecting Trimmed/Cut Trees 137 222 195 0 0 2 0 0 0


Garden related 43 27 36 81 25 117 3 4 2

Roads

Potholes/Trenches related 93 122 131 20 12 1 0 0 0

Relaying and repairs of roads / New road 309 501 329 15 3 2 7 6 2

Road Related 270 238 421 137 82 95 17 11 22

Storm Water Drainage 109 207 116 25 38 2 3 1 2

Drainage


Repairs and reconstruction of drain line Related 156 130 211 82 15 26 0 1 4

License

Unauthorised Hawkers Related 719 604 519 113 32 47 3 0 3

Hawking /Shop license Related 119 120 302 80 107 107 3 5 0







Pest Control




Garbage not collected 263 185 1,488 12 18 4 0 0 1

Collection point not attended properly 1,335 1,621 508 7 7 1 0 0 0


Removal of Debris 166 160 157 3 3 3 0 0 0

Solid Waste Management Related 509 508 366 173 82 199 6 6 3

Toilet 58 33 45 24 10 18 2 2 0

Others Civic Issue Related 544 551 418 264 115 197 3 6 10

Total 55,638 78,153 68,511 2,044 882 1,118 129 102 135



Assembly in North Delhi Municipal Corporation (NDMC)


No. of issues raised - Councillors


2015 2016 2017 2015 2016 201715 2015 2016 2017

Pollution 58 103 113 1 2 9 5 1 2

Sewerage 24,331 32,157 27,371 28 39 0 6 3 8

Water Supply 47,193 77,020 63,095 38 26 12 8 15 24

Buildings





Footpaths 11 20 12 10 20 1 2 1 4

Garden




Garden related 94 45 177 200 235 352 3 5 8

Roads


Relaying and repairs of roads / New road 818 1,162 844 46 62 27 4 10 10

Road Related 443 398 585 343 409 418 7 22 15

Storm Water Drainage 1,023 1,152 1,180 58 33 17 0 3 2

Drainage



License









Pest Control 0 0 0 0 0 0





Collection point not attended properly 1,983 2,217 700 26 46 20 0 0 0



Solid Waste Management Related 941 1,196 1,320 327 585 443 2 2 5

Toilet 299 193 235 80 141 42 1 1 2

Others Civic Issue Related 1,373 792 552 837 896 1,185 6 10 19

Total 1,38,079 1,76,170 1,65,021 3,800 5,148 4,479 82 145 215



Assembly in South Delhi Municipal Corporation (SDMC)


No. of issues raised - Councillors


2015 2016 2017 2015 2016 201717 2015 2016 2017

Pollution 37 60 56 0 0 5 7 2 5

Sewerage 27,326 35,229 28,796 8 14 0 10 4 15

Water Supply 73,709 1,15,245 74,925 36 47 3 10 17 22

Buildings





Footpaths 11 6 3 1 1 0 2 2 5

Garden




Garden related 180 82 131 111 160 112 2 3 3

Roads


Relaying and repairs of roads / New road 682 932 680 20 17 4

4 15 10

Road Related 255 342 438 184 314 214 12 19 28

Storm Water Drainage 1,013 889 797 83 37 1 2 0 2

Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 7,348 7,637 7,009 19 12 8

1 1 0

Repairs and reconstruction of drain line Related 534 255 650 52 51 50

2 3 1

License



Nuisance due to stray dogs, monkeys etc. 6,436 6,853 8,137 46 55 38

2 0 0






Pest Control 0 0 0 0 0 0





Collection point not attended properly 2,325 3,194 1,479 42 27 14 0 1 0



Solid Waste Management Related 1,759 1,183 1,424 286 386 360 2 2 5

Toilet 130 107 144 75 72 45 0 3 3


Total 1,51,917 1,97,171 1,54,952 2,351 2,640 2,107 109 127 218


Table 7: Corporation-wise Attendance of MLAs & Councillors

Corporation

No. of MLAs

No. of Counci

llors

MLA Attendance in (%)18 Councillor Attendance

In (%)

No. of Ward

committee meetings

Session in 2015

Session in 2016

Session in 2017

2014 2015 2016 201719

EDMC 13 64 94% 98% 85% 58% 55% 60% 70% 21

NDMC 22 104 92% 90% 90% 60% 63% 61% 77% 55

SDMC 25 104 92% 81% 86% 59% 61% 60% 72% 33

Total 6020 272 92% 88% 87% 60% 60% 61% 74% 109

Inference:

MLA attendance has gone down from 92% in 2015 to 87% in 2017, while overall Councillor attendance has

increased from 60% in 2014 to 74% in 2017.

One in every four Councillors did not attend meetings in 2017.

Table 8: Corporation-wise Civic issues raised by MLAs

Corporation No. of MLAs

No. of Issues Raised by MLAs

Sessions in 2015

Sessions in 2016 Sessions in

2017

EDMC 13 129 102 135

NDMC 22 82 145 215

SDMC 25 109 127 217

Total Civic Issues Raised 6020 320 374 567

Total Issues Raised by MLAs 951 784 1,111

Inference:

Number of Civic issues raised by MLAs saw a 77% increase, 320 in 2015 to 567 in 2017.

18 Attendance for Leader of the Opposition and Chief Whip has not been included, but issues raised by them have been included. 19 Attendance have been considered from April 2017 to December 2017, since Corporation elections were held in April 2017. 20 Delhi has 70 MLAs, however, only 60 have been counted here as 6 are Ministers, 2 is a Speaker/Deputy speaker, 1 is a Delhi Cantonment Board MLA and 1 is a new elected. Refer Annexure-8 for further details.


Table 9: Interval-wise number of issues raised by Councillors from 2015 to 2017

Category No. of Councillors in

2015 No. of Councillors in

2016 No. of Councillors in

201721

Zero Civic Issues Raised 26 32 17

1 to 5 Civic Issues Raised 22 25 17




101 and Above Civic Issues Raised 8 8 2

Vacant Seat 13 0 0

Total Members 272 272 272

Table 10: Interval-wise number of civic issues raised by MLAs from 2015 to 2017

Category Sessions in 2015 Sessions in 2016 Sessions in 2017

Zero Civic Issues Raised 9 11 5




Total Members 56 62 6022

Table 11: List of MLAs who raised zero Civic Issues23 in each year (2015, 2016 & 2017) in the Assembly

Sessions

Corporation Zone Name of the MLA Constituency Name

SDMC West Mahinder Yadav Vikaspuri

EDMC Shahdara North Mohd. Ishraque Sheelampur

21 Issues raised have been considered from April 2017 to December 2017, since Corporation elections were held in April 2017. 22 Delhi has 70 MLAs, however, only 60 have been counted here as 6 are Ministers, 2 is a Speaker/Deputy speaker, 1 is a Delhi Cantonment

Board MLA and 1 is a new elected. Refer Annexure 8 for further details. 23 For MLA issues consider only civic issues which includes Pollution, Sewerage, Water Supply, Buildings, Footpaths, Garden, Roads, Strom Water Drainage, Drainage, Disaster Management, Toilet, License, Nuisance due to stray dogs, monkeys etc., Estate, MCD Human Resources Related, Pest Control, Solid Waste Management (SWM).


Table 12: Party-wise attendance and issues raised by Councillors in Ward committees

Political Party Name No. of Members in 2017 Attendance (%) Issues Raised in Ward

Committee24

BJP (Bharatiya Janata Party) 183 79% 5,128

AAP (Aam Aadmi Party) 48 63% 1,345

INC (Indian National Congress) 31 61% 1,085

IND (Independent) 5 74% 75

BSP (Bahujan Samaj Party) 3 70% 71

INLD (Indian National Lok Dal) 1 11% 0

SP (Samajwadi Party) 1 67% 0

Total Members 272 74% 7,704

Table 13: Party-wise number of issues raised by Councillors

Category BJP AAP INC IND BSP INLD SP

Zero Civic Issues Raised 8 3 3 0 1 1 1

1 to 5 Civic Issues Raised 10 3 3 1 0 0 0




101 and Above Civic Issues Raised 1 0 1 0 0 0 0

Total Members 183 48 31 5 3 1 1

Table 14: Party-wise attendance & issues raised by MLAs

Corporation No. of MLAs

MLA Attendance in (%)25 Issue Raised

Session in 2015

Session in 2016

Session in 2017

Session in 2015

Session in 2016

Session in 2017

AAP 56 93% 88% 88% 262 283 446

BJP 4 83% 100% 73% 58 91 121

Total 6026 92% 88% 87% 320 374 567

Table 15: Party-wise number of issues raised by MLAs

Category (Session 2017) AAP BJP

Zero Civic Issues Raised 5 0

1 to 5 Civic Issues Raised 21 1




101 and Above Civic Issues Raised 0 0

Total Members 56 4

24 Issues raised have been considered from April 2017 to December 2017, since Corporation elections were held in April 2017. 25 Attendance for Leader of the Opposition and Chief Whip has not been included, but issues raised by them have been included. 26 Delhi has 70 MLAs, however, only 60 have been counted here as 6 are Ministers, 2 is a Speaker/Deputy speaker, 1 is a Delhi Cantonment Board MLA and 1 is a new elected. Refer Annexure 8 for further details.

file:///C:/Users/Praja/AppData/Local/Microsoft/Windows/INetCache/Content.MSO/B7EED058.xlsx%23RANGE!_ftn1


V. Analysis of Political Party Manifestos

When political parties make certain promises in election manifestos, it is expected that they would have put some thought into those issues in the years leading up to the election. If parties made an effort to raise these points in the period before the elections, then it indicates a sincerity towards the causes they espouse. It also indicates a coherent thinking process of the parties. The most objective way of analysing this is by comparing the promises in the manifestos with the issues raised by the Councillors in the Corporation and its various committees. For this, we collated all the promises made by major political parties in their manifestos and divided them into several broad categories. Not all parties have necessarily raised issues related to all of these categories. Within these categories, we have compared specific points mentioned by the parties in their manifestos with issues raised by them in the preceding years. Thus, we have restricted our analysis to these sub-issues rather than focusing on broader issues.

In our analysis, we have given the benefit of doubt to political parties while comparing points mentioned in

the manifestos with issues raised earlier. For example, if constructing toilets at auto and taxi stands was listed as a

point in the manifesto, issues raised on sanitation were taken as being related to this issue. This is because although

constructing toilets at auto and taxi stands is a specific issue; it is linked to the broader topic of sanitation.

‘Complaints’ shown in the tables of this section are civic complaints registered under all Corporations in Delhi as

well as complaints registered under Delhi Jal Board (DJB), which is a state-run body.

Note: All complaints shown below are complaints received from January 2017 – December 2017, except complaints

received from Delhi Jal Board (DJB). DJB complaints were only available from Jan 2017 - Sept 2017. In an RTI

response to Praja Foundation, an Executive Engineer of the Delhi Jal Board (DJB), also the Public Information officer

(PIO), responded, “Due to technical problem in CRM of call centre application, no information is available from

1.10.2017 to 31.12.2017.”27

Also, ‘Issues’ shown in the tables of this section are issues raised by Councillors in the duration of Apr-Dec ’17 in

all 17 Committees (Including All Ward Committees, GBM, Appointments Promotions, Disciplinary & Allied

Matters, Assurance , Education , Environment Management Services , Garden , High Powered Property Taxes ,

Hindi, Law & General Purposes, Medical Relief & Public Health, Municipal Accounts, Rural Area, Sports

Promotions & Allied Matters, Standing, Code of conduct for Councillors, Works Committee) operational in

Municipal Corporations of Delhi, including Ward Committees and 16 other committees. Issues have been

considered from April since Corporation elections were held in April 2017, and hence, only issues raised by newly

elected councillors were considered.

27 Please refer to Annexure 3 for a copy of the RTI and response.


Table 16: Bharatiya Janta Party (BJP) Manifesto28

Manifesto Points EDMC (48 Councillors) NDMC (64 Councillors) SDMC (71 Councillors)

Issue Raised Complaints Issue Raised Complaints Issue Raised Complaints

Animal welfare/Stray animals

76 4,157 104 10,654 58 8,328

Budget 28 0 55 0 51 0

Buildings & Housing 55 8,233 114 33,532 83 13,708

Corruption 3 0 0 0 2 0

Environment/pollution 6 42 4 113 11 56

Fire department 0 245 0 506 0 185

Garden/open spaces 230 619 358 2,045 154 1,651

Licensing and Hawking 237 821 523 2,299 313 1,959

Municipal School Education

96 10 174 28 196 32

Pest Control 23 1,025 15 2,658 20 2,220

Public Health 108 15 72 18 183 13

Resident Welfare Associations & Citizen

Participation 1 0 2 0 2 0

Roads & Transport 100 673 183 1,797 274 1,184

Sanitation 22 45 33 235 60 144

Sewerage/Drainage 77 20,250 61 36,201 63 37,252

Slum Development 3 0 16 0 6 0


289 4,031 348 10,870 462 12,580

Taxes 68 0 362 0 120 0

Traffic & Parking 30 209 131 218 50 333

Women, children, youth & Welfare of youth /

Senior citizens 16 0 128 0 118 0

Total29 1,468 40,375 2,683 1,01,174 2,226 79,645

28 Please refer Annexure 5 for sub-points mentioned under each point in the BJP Manifesto. 29 Total complaints are only complaints related to points in the Manifesto, they are not indicative of total complaints.


Table 17: Indian National Congress (INC) Manifesto30




0 4,157 21 10,654 6 8,328

Budget 0 0 38 0 12 0








0 10 78 28 57 32

Pest Control 2 1,025 1 2,658 5 2,220

Public Health 2 15 44 18 6 13



Roads & Transport 0 673 53 1,797 35 1,184

Sanitation 2 45 8 235 7 144




1 4,031 99 10,870 66 12,580

Taxes 1 0 133 0 16 0

Traffic & Parking 1 209 43 218 11 333



Total31 19 40,375 878 1,01,174 366 79,645

30 Please refer Annexure 6 for sub-points mentioned under each point in the INC Manifesto. 31 Total complaints are only complaints related to points in the Manifesto, they are not indicative of total complaints.


Table 18: Aam Aadmi Party (AAP) Manifesto32




13 4,157 29 10,654 7 8,328

Budget 4 0 18 0 3 0








24 10 44 28 44 32

Pest Control 2 1,025 7 2,658 3 2,220

Public Health 32 15 23 18 41 13



Roads & Transport 20 673 55 1,797 50 1,184

Sanitation 10 45 6 235 6 144




53 4,031 117 10,870 110 12,580

Taxes 5 0 80 0 28 0

Traffic & Parking 2 209 38 218 8 333



Total33 290 40,375 889 1,01,174 445 79,645

32 Please refer Annexure 7 for sub-points mentioned under each point in the AAP Manifesto. 33 Total complaints are only complaints related to points in the Manifesto, they are not indicative of total complaints.


Table 19: A comparison of promises made in Manifesto, issues raised by councillors in all committees

and number of occurrences of diseases Manifestos Councillors Deliberation Jan - Dec ’1634

Party

Number of Sub-points under Public Health

Number of members

Number of issues raised

by Councillors on Public

Health (Apr - Dec

2017)

Number of

malaria cases

Number of

Dengue cases

Number of TB cases

Number of

Cholera cases

Number of

Typhoid cases

Number of

Diarrhoea cases

BJP 6 183 363

6,063 6,597 68,169 7,328 54,589 6,22,480 INC 13 31 52

AAP 4 48 96

34 According to Praja Foundation’s study on Status of Health in Delhi, 2017


VI. Zone-wise complaints and Issues raised

Table 20: Complaints & Issues raised in Shahdara North Zone

Issue No. of Complaints


MLA Councillors

2015 2016 201735 2015 2016 2017 2015 2016 201736

Pollution 32 25 23 5 2 1 0 1 1

Sewerage 6,129 9,656 6,700 2 7 6 7 2 2

Water Supply 14,306 20,611 13,473 7 4 7 8 6 2

Buildings Unauthorised Construction/Development 2,272 3,757 6,590 2 1 2 44 7 7



Fire in house/building 88 97 104 0 0 1 0 0

Footpaths 1 1 0 0 0 5 4 2 1

Garden




Garden related 23 8 9 2 4 2 23 23 24

Roads

Potholes/Trenches related 50 53 65 0 0 0 17 7 0 Relaying and repairs of roads / New road 178 235 167 6 5 2 6 3 1

Road Related 126 125 210 10 9 14 77 77 37


Drainage



License


Hawking /Shop license Related 46 51 171 1 3 0 48 88 56 Nuisance due to stray dogs, monkeys etc. 1,807 1,607 1,861 1 0 0 15 11 24






Pest Control

Mosquito Nuisance & Fogging 946 940 435 0 0 0 13 15 14




Collection point not attended properly 798 984 336 0 0 0 2 5 1

Removal of dead animals 720 804 818 0 0 0 0 0 0



Toilet 24 12 13 2 1 0 7 6 11


Total 30,993 42,187 34,769 71 68 74 1,014 717 517

Inference:

The top three registered complaints in Shahdara North Zone from 2015 to 2017 were on issues related to

‘Water supply’, ‘Sewerage’ and ‘Unauthorised Construction/Development’.

In Shahdara North Zone, the highest number of complaints are on ‘Water supply’ with a total of 48,390

complaints over a period of last three years while the Councillors have raised just 16 issues in three years

(2015, 2016 and 2017) and MLAs have raised 18 issues in three years on this issue (2015, 2016 and 2017).


Table 21: Complaints & Issues raised in Shahdara South Zone

Issue No. of Complaints


MLA Councillors

2015 2016 201737 2015 2016 2017 2015 2016 201738

Pollution 15 28 19 7 3 1 2 0 0

Sewerage 6,097 11,183 10,221 2 0 5 1 0 1

Water Supply 8,510 14,568 14,242 6 2 6 1 4 3





Footpaths 0 0 1 2 0 2 2 0 0

Garden




Garden related 20 19 27 1 0 0 58 2 93

Roads


Road Related 144 113 211 7 2 8 60 5 58


Drainage



License






Pest Control

Mosquito Nuisance & Fogging 877 1,095 579 0 0 0 17 0 4





Garbage not collected 96 87 483 0 0 1 12 6 3





Toilet 34 21 32 0 1 0 17 4 7


Total 24,645 35,966 33,742 58 34 61 1,030 165 601

Inference:

The top three registered complaints in Shahdara South Zone from 2015 to 2017 were on issues related to

‘Water supply’, ‘Sewerage’ and ‘Nuisance due to stray dogs, monkeys etc.’

In Shahdara South Zone, the highest number of complaints are on ‘Water supply’ with a total of 37,320

complaints over a period of last three years (2015, 2016 and 2017). On the same topic in the same period,

Councillors have raised 8 issues, and MLAs have raised 14 issues.

Despite complaints relating to ‘Sewerage’ being at a significant 10,221 in 2017 and 11,183 in 2016, only

two issues were raised by Councillors on ‘Sewerage’ from (2015, 2016 and 2017).


Table 22: Complaints & Issues raised in City Zone39



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201741

Pollution 1 2 3 0 0 0 0 0 0

Sewerage 2,356 3,260 2,590 0 0 0 0 5 0

Water Supply 2,844 1,709 1,241 0 0 0 2 5 0

Buildings





Footpaths 2 4 0 0 0 0 0 4 0

Garden




Garden related 0 1 0 0 0 0 2 9 0

Roads


Relaying and repairs of roads / New road 48 92 37 0 0 0 4 6 0

Road Related 40 29 11 0 0 0 55 56 0


Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 439 450 374 0 0 0 1 0 0


License



Nuisance due to stray dogs, monkeys etc. 307 272 127 0 0 0 9 10 0



39Represents data from Jan ’17 to Jun ’17. In April 2017, after the Civic elections, Zones were delimited and revised according to population changes. In July 2017, City zone is now a part of City & Sadar Paharganj Zone. 40 Please refer to note in Point 1 of Sources of Data. 41 Councillors Issues raised are 0 since new committee was formed after formation of new zone. Please refer to note in Point 2 of Sources of Data.



Pest Control









Toilet 45 42 18 0 0 0 5 37 0


Total 12,038 9,528 6,297 0 0 0 402 663 0

Inference:

• The top three registered complaints from 2015 to 2017 were on issues related to ‘Unauthorised

Construction/Development’, ‘Sewerage’ and ‘Water supply’

• In City Zone, Complaints related to ‘Sewerage’ have overtaken complaints related to 'Unauthorised Construction/

Development' to become the issue most complained about in 2017. Despite 3,260 complaints being related to

‘Sewerage’ in 2016 in City Zone, five issues were raised by Councillors on the same topic.


Table 23: Complaints & Issues raised in Rural Narela Zone



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201743

Pollution 10 16 11 0 0 0 1 1 3

Sewerage 295 369 443 0 0 0 3 3 2

Water Supply 3,155 9,436 4,383 0 0 1 3 1 5

Buildings Unauthorised Construction/Development 829 782 826 0 0 0 7 3 3




Footpaths 0 0 1 0 0 0 0 0 0

Garden




Garden related 7 3 10 0 0 0 5 13 6

Roads


Road Related 27 25 32 0 0 1 21 8 19


Drainage



License


Hawking /Shop license Related 26 53 135 0 1 1 13 0 9 Nuisance due to stray dogs, monkeys etc. 1,070 904 1,231 0 0 0 2 0 6




Pest Control











Toilet 40 6 31 0 0 0 8 7 13


Total 10,454 16,343 12,252 1 7 11 302 261 398

Inference:

• The top three registered complaints in 2017 were on issues related to ‘Water supply’, ‘Drainage chokes, blockages

& Cleaning and overflowing manholes’ and ‘Removal of dead animals’, in Rural Narela Zone.

• Complaints relating to ‘Water Supply’ constituted 36% of total complaints in Rural Narela Zone.

• However, the total number of complaints in last three years (2015, 2016 and 2017) for ‘Drainage chokes,

blockages & Cleaning and overflowing manholes’ were 4,352 but only 8 issues were raised by Councillors. Not a

single issue was raised by MLAs on said topic in the same period.


Table 24: Complaints & Issues raised in Karol Bagh Zone



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201745

Pollution 5 14 10 0 0 0 0 0 3

Sewerage 4,088 6,069 5,722 1 0 0 7 2 4

Water Supply 7,897 10,540 9,983 4 0 2 11 10 2





Footpaths 5 8 4 0 0 0 0 2 0

Garden




Garden related 10 4 4 2 1 4 66 73 36

Roads


Road Related 78 42 80 1 3 4 46 70 36


Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 907 1,073 797 0 0 0 1 3 2


License






Pest Control











Toilet 32 26 24 0 0 0 17 12 7


Total 23,360 29,672 30,539 13 10 39 855 811 403

Inference:

• The top three registered complaints in Karol Bagh Zone from 2015 to 2017 were on issues related to ‘Water

supply’, ‘Unauthorised Construction/Development’ and ‘Sewerage’

• In Karol Bagh Zone, the highest number of complaints are on ‘Water Supply' with 9,983 complaints in 2017. This

complaint is not reflected in issues raised by Councillors. Just 2 issues were raised by Councillors in 2017 on ‘Water

Supply’. MLAs, as well, raised just 2 issues in the Assembly on ‘Water Supply’.

• Total complaints went up from 23,360 in 2015 to 30,539 in Karol Bagh Zone. Correspondingly, issues raised by

Councillors has fallen from 855 in 2015 to 403 in 2017, and number of issues raised by MLAs has risen from 13 in

2015 to 39 in 2017.


Table 25: Complaints & Issues raised in Rohini Zone



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201747

Pollution 17 34 18 0 1 1 0 1 0

Sewerage 4,216 5,516 5,248 1 2 3 1 4 4

Water Supply 13,697 26,052 23,113 1 6 8 5 1 2





Footpaths 1 1 1 0 0 1 5 4 0

Garden




Garden related 44 19 124 0 1 0 30 71 178

Roads


Road Related 115 85 94 3 4 4 37 51 99


Drainage



License






Pest Control

Mosquito Nuisance & Fogging 1,773 1,770 741 0 0 0 20 25 5










Toilet 57 36 36 0 1 0 6 28 4


Total 36,008 48,908 43,913 13 57 68 690 1,027 1,271

Inference:

• The top three registered complaints in Rohini Zone from 2015 to 2017 were on issues related to ‘Water supply’,

‘Sewerage’ and ‘Nuisance due to stray dogs, monkeys etc.’

• In Rohini Zone, the highest number of complaints are on ‘Water supply’ with a total of 62,862 complaints over a

period of three years (2015, 2016 and 2017). In the same period and on the same issue, Councillors raised 8 issues

and MLAs raised 15 issues in three years.

• Total complaints and issues raised by Councillors as well as MLAs have all increased from 2015 to 2017.

Complaints rose from 36,008 in 2015 to 43,913 in 2017. Issues raised by MLAs increased from 13 in 2015 to 68 in

2017. Finally, issues raised by Councillors increased from 690 in 2015 to 1,271 in 2017.


Table 26: Complaints & Issues raised in Sadar Paharganj Zone48



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201750

Pollution 6 10 15 0 0 0 0 0 0

Sewerage 6,589 8,030 6,096 0 0 0 13 23 0

Water Supply 3,112 4,085 4,796 2 2 0 9 9 0





Footpaths 1 7 0 1 0 0 2 10 0

Garden




Garden related 10 0 2 0 0 0 21 28 0

Roads


Road Related 25 47 35 1 4 0 88 121 0


Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 870 812 550 0 0 0 0 1 0


License


Hawking /Shop license Related 23 74 47 0 0 0 44 90 0 Nuisance due to stray dogs, monkeys etc. 767 732 413 0 0 0 14 61 0



48 Represents data from Jan ’17 to Jun ’17. In April 2017, after the Civic elections, Zones were delimited and revised according to population changes. In July 2017, Sadar Paharganj zone is now a part of City & Sadar Paharganj Zone. 49 Please refer to note in Point 1 of Sources of Data 50 Councillor issues are 0 since new committee was formed after formation of new zone. Please refer to note in Point 2 of Sources of Data.



Pest Control









Toilet 72 47 25 1 0 0 36 50 0


Total 16,159 16,951 14,469 13 9 0 613 1,127 0

Inference:

• The top three registered complaints in Sadar Paharganj Zone from 2015 to 2017 were on issues related to

‘Sewerage’, ‘Water supply’ and ‘Unauthorised Construction/ Development’.

• In Sadar Paharganj Zone, the highest number of complaints are on ‘Sewerage’ with a total of 20,715 complaints

over the last three years (2015, 2016 and 2017). In the same period and on the same topic, Councillors have raised

36 issues and MLAs have not raised single issue.

• Total complaints in Sadar Paharganj Zone have fallen from 16,159 complaints in 2015 to 14,469 complaints in

2017.


Table 27: Complaints & Issues raised in Civil Line Zone



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201752

Pollution 19 27 30 5 0 1 0 0 2

Sewerage 6,787 8,913 7,266 4 1 3 4 2 2

Water Supply 16,488 25,198 19,561 1 7 5 8 0 3





Footpaths 2 0 2 1 1 1 3 0 0

Garden




Garden related 23 18 24 1 3 3 76 41 60

Roads


Road Related 158 170 241 2 11 1 96 103 124


Drainage



License






Pest Control

Mosquito Nuisance & Fogging 1,317 1,607 574 0 1 1 26 22 2










Toilet 53 36 64 0 0 0 8 7 7


Total 40,060 54,768 51,553 42 62 36 938 1,259 1,198

Inference:

• The top three registered complaints in Civil Line Zone from 2015 to 2017 were on issues related to ‘Water supply’,

‘Unauthorised Construction/Development’ and ‘Sewerage’.

• In Civil Line Zone, the highest number of complaints are on ‘Water supply’ with a total of 61,247 complaints over

the last three years (2015, 2016, 2017). In the same period and on the same topic, Councillors have raised 11 issues

and MLAs raised 13 issues.

• Total complaints in Civil Line Zone increased from 40,060 in 2015 to 51,553 in 2017. However, issues raised by

MLAs in the same period dropped from 42 in 2015 to 36 in 2017.


Table 28: Complaints & Issues raised in Keshav Puram Zone53 in year 2017

Issues Complaints No. of issues raised

MLA Councillor54

Pollution 7 0 0

Sewerage 2 2 1

Water Supply 5 7 0

Buildings

Unauthorised Construction/Development 2,126 1 26

Dilapidated Condition of Building 9 0 0

Building related 9 2 45

Fire in house/building 17 0 0

Footpaths 0 2 0

Garden

Tree cutting/Trimming 66 0 5

Collecting Trimmed/Cut Trees 17 0 1

Maintenance of Garden 32 2 6

Garden related 5 1 56

Roads

Potholes/Trenches related 16 0 0

Relaying and repairs of roads / New road 8 4 1

Road Related 35 1 79

Storm Water Drainage 44 0 2

Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 36 1 0

Repairs and reconstruction of drain line Related 12 0 1

License

Unauthorised Hawkers Related 51 0 7

Hawking /Shop license Related 17 2 98

Nuisance due to stray dogs, monkeys etc. 584 1 38


Maintenance of Municipal Property 2 3 73

Human Resources Related 8 2 35

Pest Control

Mosquito Nuisance & Fogging 125 1 9

Pest Control Related 1 0 0


Garbage not collected 57 0 4

53 Represents data from Sept ’17 – Dec ’17. In August 2017, Keshav Puram Zone was formed. 54 Issues raised have been considered from April 2017 to December 2017, since Corporation elections were held in April 2017.


Collection point not attended properly 27 0 0

Removal of dead animals 234 0 0

Removal of Debris 23 0 2

Solid Waste Management Related 39 1 45

Toilet 5 1 5

Others Civic Issue Related 32 4 117

Total 3,651 38 656

Inference:

• Top complaints registered in Keshav Puram Zone in 2017 were on ‘Unauthorised Construction/Development’

(2,126 complaints).


Table 29: Complaints & Issues raised in City & Sadar Paharganj Zone55 in year 2017

Issues Complaints No. of issues raised

MLA Councillor56

Pollution 19 0 1

Sewerage 4 0 1

Water Supply 13 1 2

Buildings

Unauthorised Construction/Development 187 2 17

Dilapidated Condition of Building 89 1 0

Building related 19 3 35

Fire in house/building 35 0 0

Footpaths 4 0 1

Garden

Tree cutting/Trimming 33 0 0

Collecting Trimmed/Cut Trees 33 0 0

Maintenance of Garden 5 0 6

Garden related 8 0 16

Roads

Potholes/Trenches related 50 0 4

Relaying and repairs of roads / New road 31 0 9

Road Related 57 4 61

Storm Water Drainage 126 0 0

Drainage

Drainage chokes, blockages & Cleaning and overflowing manholes 85 0 0

Repairs and reconstruction of drain line Related 14 0 6

License

Unauthorised Hawkers Related 101 0 10

Hawking /Shop license Related 54 0 85

Nuisance due to stray dogs, monkeys etc. 449 0 14


Maintenance of Municipal Property 14 8 51

Human Resources Related 25 0 29

Pest Control

Mosquito Nuisance & Fogging 248 0 1

Pest Control Related 2 0 0


Garbage not collected 196 0 1

55 Represents data from July’17 – Dec ’17. In August 2017, City & Sadar Paharganj Zones were merged to form City & Sadar Paharganj Zone. 56 Issues raised have been considered from April 2017 to December 2017, since Corporation elections were held in April 2017.


Collection point not attended properly 69 0 1

Removal of dead animals 130 0 0

Removal of Debris 61 0 1

Solid Waste Management Related 66 0 46

Toilet 32 1 7

Others Civic Issue Related 88 3 148

Total 2,347 23 553


Table 30: Complaints & Issues raised in Central Zone



MLA Councillors

2015 2016 2017 2015 2016 2017 2015 2016 201758

Pollution 10 14 9 0 0 1 0 0 0

Sewerage 7,803 8,960 6,484 3 1 2 3 7 2

Water Supply 12,859 22,207 17,890 1 3 1 18 33 3





Footpaths 7 2 0 0 0 1 0 1 0

Garden




Garden related 95 26 39 2 2 1 28 35 45

Roads


Road Related 86 87 124 2 2 6 56 129 26


Drainage

Drainage chokes, blockages & Cleaning

white paper - indiaenvironmentportal on civic issues registered by...mcd: the data was collected by...

Documents