14 May 2023

Dear Applicant,

Thank you for taking the time to respond to our advert and for your interest in jLiving. We are a successful and ambitious community based housing provider and are seeking enthusiastic and committed housing professionals to join our restructured team.

You will find an application form at the end of this document. We would ask that you specify clearly which role you are applying for at the top of the form. Your application should be typed in Word format and returned in the same format.

The person specification details the qualities and the experience that we expect the successful applicant to possess. It is therefore very important that you explain to us, in your application form, how you meet the criteria. We shall be using the information that you provide as a basis for short listing.

Please do not send CV’s – your application will be considered only on the content of your application and supporting statement. Please note that a DBS Check and two employers references will be sought in respect of successful applicants.

jLiving has a proactive commitment to the use of social media and our website, and successful candidates will be expected to participate in our activities. We particularly encourage staff to promote their schemes and activities on our website and therefore successful applicants should be aware that we shall ask to use your photograph with your permission.

Completed applications should be submitted by Friday 20th April at 12.00pm. They may be submitted by post or by email to jgoodman@jliving.org.uk

Yours sincerely,

Jane GoodmanDirector of Housing –Deputy Chief Executive

JOB DESCRIPTION

POSITION: Housing Manager – scheme based

RESPONSIBLE TO: Housing Management Team Leader

SALARY : TBC

1. OBJECTIVES OF THE POST

To provide Intensive Housing Management Services to all tenants

2. KEY RESPONSIBILITIES

Direct services to tenants:

To access additional support and care services for tenants where applicable To monitor the Health and Safety of the scheme and its tenants and to carry out all appropriate

inspections, risk assessments and tasks to ensure the smooth running of the block To refer all repairs that are the responsibility of jLiving to the Property Team. To advise appropriately regarding repairs that are not the responsibility of jLiving To carry out daily checks either face to face, via telephone or via the pullcord system – of all tenants

requiring a daily call. To deal with all emergencies as they arise when on duty To orientate new tenants to the scheme To make referrals to the Associations Welfare Officer Service as appropriate and as required To ensure that applications for Housing Benefit have been made where appropriate – either by the

tenant themselves or by the Welfare Officer.

Void Management:

To notify the Team Leader and Lettings and Allocations Manager of any impending or other vacancies.

To complete the initial Void Inspection Report and return to the Property Team in a timely manner. To actively liaise with former tenants / families / NOK / carers re: flat clearances at the end of a

tenancy – and to keep the Property Team updated – in line with the Void Standard

Housing Management Duties :

To carry out all viewings of void properties to potential tenants To complete all tenancy paperwork with new tenants, ensuring that they understand their

obligations under the terms of their tenancy. Monitor and review all Starter Tenancies - ensuring that reports are sent to Team Leaders and the

Lettings and Allocations Manager. To lead and facilitate regular tenant meetings Maintain robust monitoring systems and records including a daily log, support plans, health and

safety records and tenant files. In conjunction with the Team Leader and DofH monitor rent arrears and assist in the recovery of

outstanding arrears. In conjunction with the Property and Finance Teams assist in the recovery of outstanding recharges

for repairs. In conjunction with the Team Leader investigate first stage complaints of ASB and Nuisance and

report accordingly. Report and alert regarding any Safeguarding concerns. Undertake any additional administrative duties as may be required. To arrange the booking and letting of guest accommodation Maintain and manage a Petty Cash float. Collect, reconcile and bank any rent payments, laundry and or miscellaneous payments.

Health & Safety

To maintain and monitor scheme security To ensure that communal areas are clean and accessible and available for use To ensure that there are adequate heating levels To supervise external contractors visiting the scheme To monitor the safety of all other personnel and visitors when visiting the building To report any defects to building, plant or machinery to Head Office To report any accidents or incidents involving tenants and or visitors to the relevant

personnel within Head Office.

General:

Comply with the Association’s Health and Safety Policy at all times, reporting any hazards or accidents to a member of the Senior Management Team immediately and to take all appropriate and necessary action when needed

Comply with all the Association’s policies, procedures, financial regulations and standing orders

Regularly update records and files on any risks associated to the role and responsibilities of the post

Support the development of new staff within the organisation to enable them to learn about sheltered housing.

Build effective relationships with tenants and their families observing discretion, confidentiality and tact.

Demonstrate excellent communication, observation and active listening skills.

Provide an excellent service to all customers that contact the Association either by personal visit, phone call or email and to help foster good landlord/ tenant relationships, including the Tenant Scrutiny Panel

Liaise with senior management in advising, guiding and supporting the work of the service area and prepare all appropriate documentation and briefing papers to update the SMT.

To promote the image of the Association by ensuring a high standard of presentation for all internal and external reports, briefing papers and other documents when writing and providing information to internal and external stakeholders, clients, users and staff

Contribute to the team's performance and customer service delivery whilst operating in line with Association’s values

To ensure that confidential matters remain confidential and to maintain files of confidential and high value documents in a secure location

To provide cover for other staff members carrying out housing service roles within the Association as required

Comply with the Association’s Code of Conduct at all times and to act at all times in a manner that is courteous and polite towards others

Actively promote the organisation’s equality and diversity policies To comply with the organisation’s Health and Safety Policy and procedures Carry out any other reasonable duties to as may reasonably be required.

PERSON SPECIFICATION – HOUSING MANAGER – SCHEME BASED

KNOWLEDGE AND SKILLS

Excellent IT skills and proficient in use of Word, PowerPoint, Excel, and Outlook

Able to review documents, in relation to activities of the Association Excellent interpersonal skills, able to communicate well with a range of

people Able to respect diversity and assist in promoting equality of

opportunity Excellent time management and organisational skills An understanding of health and safety legislation

Desirable/Essential

EEEEEEE

EDUCATION/QUALIFICATIONS

Equivalent to at least 5 GCSE grades A-C Relevant housing qualification

ED

EXPERIENCE

Previous experience of working in a similar role Previous experience in taking a co-ordinating role in a care or

sheltered housing setting Experience of using a range of dedicated IT programmes & Housing

Systems Experience of working in a pressurised environment, utilising tact,

judgement and discretion in handling internal and external contacts Experience of working with and sensitively responding to external

professionals. Assisting with collating information, reports and data and providing

information services or similar experience

EE

E

E

E

E

PERSONAL QUALITIES

Commitment to excellent customer service Able to maintain confidentiality at all times To take the initiative, develop new ideas and improve the quality of

service delivery Can do attitude An excellent team player To be owner/driver of vehicle

EEE

EED

CONFIDENTIAL

APPLICATION FORM – HOUSING MANAGER

Please specify location and post number :

PLEASE COMPLETE THIS FORM IN WORD FORMAT AND RETURN TO :

Jane GoodmanDirector of Housing – Deputy jLivingHarmony ClosePrinces Park AvenueLondon NW11 0JJ_____________________________________________________________________

Surname

First Name

Address

Telephone No:

Email address: _____________________________________________

PRESENT (OR MOST RECENT) EMPLOYMENT

Employer _________________________________

Date commenced _______________________ Period of Notice ____________

Date left (if applicable)

Position held _______________________ Basic Salary ________________

Other benefits ______________

Please give details of your present duties and responsibilities

PREVIOUS EMPLOYMENT

Please start with your most recent employment and list in reverse order

Employer’s name and Position held and From - To Reason for nature of business responsibilities leaving

_________________________________________________________________________

EDUCATION/TRAINING/PROFESSIONAL QUALIFICATIONS

Please give a brief résumé.

Please use the following space to explain why you are applying for this post and how you consider your skills, experience, personal qualities and achievements fit you for this position.

REFERENCES

Please give the names and addresses of two persons (one of whom should be your current/most recent employer).

Name _____________________ Name ________________________

Position _____________________ Position _______________________

Address _____________________ Address _______________________

_____________________ _______________________

_____________________ ________________________

Are you willing for your present employer to be approached before interview? YES/NO

____________________________________________________________________

Do you hold a current driving licence? YES/NO

Are you to your knowledge related to any Member or Senior Official of the Association? YES/NO

How did you find out about this vacancy? _______________________________________

_________________________________________________________________________

STATEMENT TO BE SIGNED BY THE APPLICANT

I confirm that to the best of my knowledge and belief the information I have given is correct and complete.

Signed ______________________________________________

Date ______________________________________________

Please return this form in the envelope provided, not later than the closing date shown in the advertisement.

Ethnic monitoring form

To allow the Association to monitor our Equal Opportunity Policy, please complete the questions below.

The Association wants to treat all applicants equally, whatever their race, colour or ethnic origin.

The information requested is for this purpose, and will be treated as strictly confidential and used solely for monitoring purposes.

Please put an X for each applicant next to their origin.

WhiteBritishIrishAny other White background (please describe)

MixedWhite and Black CaribbeanWhite and Black AfricanWhite and AsianAny other Mixed background (please describe)

Asian or Asian British

IndianPakistaniBangladeshiAny other Asian background (please describe)

Black or Black British

CaribbeanAfricanAny other Black background (please describe)

Chinese or other ethnic group

ChineseAny other (please describe)

Other (please describe) ………………………………………………

What is your religion

NoneChristian (including Church of England, Catholic, Protestant

and all other Christian denominations)BuddhistHinduJewishMuslimSikhAny other religion (please describe)

Signed:

Dated: