where safety comes first ! safety culture what it is and the six steps necessary to achieve it...
TRANSCRIPT
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WHERE SAFETY COMES FIRST !
Safety CultureWhat it is and
the Six steps Necessary to Achieve it
Presented byGordon Dupont
Presented atFlight Safety Foundation Business Aviation Safety SummitMontreal, PQ April 11, 2013
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Safety CultureIs a lot more than a sign
Safety FirstUnless it costs money
Unless it costs money
Unless it costs money
it costs moneyit costs money
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What is Safety?• The state of being Safe
• The condition of being Safe from undergoing or causing hurt, injury or loss
Webster’s Dictionary
• The risk (odds) of something causing you grief is AAs LLow AAs RReasonably PPractical (ALARP)
G.
Dupont
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What is a Safety Culture?
SafetySafety is treated seriously by the management and all employeesSafetySafety goals are set and all work toward their achievementallall company employees are trained and encouraged to think and
work SafelySafely at all timesa system is in place to report SafetySafety concernsallall believe that SafetySafety does not have to come at the cost of
productivity or profitSafetySafety is an integral part of the way the company operatesThe company has a framework to accomplish all of the above –
A SafetySafety Management System (SMS)
Gordon Dupont
It is a Culture where:
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Why is a Safety Culture so important now?
The probability (risk) of being killed in an aircraft accident varies from
1 in 260,000 (Africa)
To
1 in 11,000,000 (45 million 2012 USA)
A difference of 42 times better Why?
A Safety Culture makes a differenceA Safety Culture makes a difference
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Hull loss accident rate
Airline Aircraft in service
12,595
1997
Millions of departures
Hull loss accidentsper year
1965 1975 1985 1995 2005 2015
Year
50
45
40
35
30
25
20
15
10
5
0
Boeing Aircraft Corporation
25,598
2016
Business
as usu
al
With HF TrainingAnd a Safety ManagementSystem
Major Fatal Airline Accidents per year
By 2016 there will be one major fatal accident per week somewhere in the world
We must We must continue to continue to do betterdo better
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You’ll Know it When You’ll Know it When You Work in itYou Work in it
• It is very difficult to measure accurately
• It is seen by the way things are done around the organization
• It is heavily influenced by management
• It is constantly changing
What does a Safety Culture look like?
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A Safety Culture must have the 3 “C’s”
C
C
C
ommitment
ompetence
ognizance
Mintzberg
Management’s True motivation and allocation of resources
Knowledge to know how to achieve the organization’s Safety goals
Awareness that it is a never ending battle
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The Six Steps to a Safety Culture
1. 1. JUSTJUST cultureJames ReasonGordon Dupont
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Step 1 A JustJust Culture
• A Just Culture is the foundation of any Safety Culture
• Where “Honest & At-RiskHonest & At-Risk” mistakes do not result in discipline
• Where an Administrative policy spells out “Reckless Behaviour”“Reckless Behaviour”
• Where persons can admit to an error without fear of punishment
Screw up and you’re history
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But what about Discipline?• What is the realreal purpose of
discipline? Only the Mafia with
their cement boots
have a harsher
discipline policy
Giselle Richardson
TO BE SEEN TO BE DOING SOMETHING?
TRADITION?
To ensure an To ensure an occurrence occurrence does does notnot happen again happen again
• REVENGE?REVENGE?
Holding the Person AccountableHolding the Person Accountable
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If only they all wore hats
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Was the act deliberate with a reasonable knowledge of the possible consequences? Has the person made similar errors in the past?
Do they accept responsibility for their actions?
Degree of DisciplineDegree of DisciplineXX
XX
XX
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Was the act deliberate with a reasonable knowledge of the possible consequences? Has the person made similar errors in the past?
Do they accept responsibility for their actions?
Has the person learned from the experience?
Are they likely to do it again?
Degree of DisciplineDegree of DisciplineXX
XX
XX
XX
XX
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Anyone can make a mistake
but
only a fool (company or individual)
makes the
same mistake twice
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Was the act deliberate with a reasonable knowledge of the possible consequences? Has the person made similar errors in the past?
Do they accept responsibility for their actions?
Has the person learned from the experience?
Are they likely to do it again?
Degree of DisciplineDegree of DisciplineXX
XX
XX
XX
XX
Remember the reason for DisciplineRemember the reason for Discipline
To Ensure It Does Not Happen AgainTo Ensure It Does Not Happen Again
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Discipline – To Ensure That It Does Not Happen Again
• No hull insuranceNo hull insurance• Wife severely injuredWife severely injured• Pilot severely injuredPilot severely injured• Off work for a monthOff work for a month
He was foundHe was foundNOT GUILTYNOT GUILTY
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James ReasonGordon Dupont
1. 1. JUSTJUST culture
SAFETYSAFETY culture
2. TRUSTING culture (G. Dupont)
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Levels of Trust
Low
High
HighCooperationCooperation
TrustTrustDefensive – Us vs. Them Defensive – Us vs. Them (Lose Lose)
Respectful - CompromiseRespectful - Compromise (Win Lose – Lose Win)
Synergistic - WE can solve the problem (Win Win)
Step 2 A Trusting Trusting Culture
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James ReasonGordon Dupont1. 1. JUSTJUST culture
3. REPORTING culture
SAFETYSAFETY culture
2. TRUSTING culture (G. Dupont)
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provides the means to capture the lessons to be learned arising from
human errors, near misses or free lessons
Step 3 Step 3 AA ReportingReporting Culture
You can’t fix what you don’t know
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•Interview Responsible Interview Responsible Personnel Personnel•• Find Contributing Find Contributing FactorsFactors•• Get Ideas for Process Get Ideas for Process
ImprovementImprovement
MEDA MEDA (Maintenance Error Decision Aid) Objectives Objectives
EventEventOccursOccurs
•• Many Current Error Investigation ProcessesMany Current Error Investigation ProcessesInvestigation Investigation Reveals Event Reveals Event
Caused by Caused by Maintenance Maintenance
ErrorError
Determine Determine Who Made Who Made
ErrorErrorAdministerAdministerDisciplineDiscipline
EventEventOccursOccurs
•• The MEDA ProcessThe MEDA Process
Investigation Investigation Reveals Event Reveals Event
Caused by Caused by Maintenance Maintenance
ErrorError
Determine Determine Who Made Who Made
ErrorError
Follow-up to Follow-up to Obtain Obtain
Additional Additional Contributing Contributing Factors and Factors and InformationInformation
Add to Add to Maintenance Maintenance Error Data Error Data
BaseBase
Make Process Improvements Make Process Improvements Based on Contributing FactorsBased on Contributing Factors
•• Based on This EventBased on This Event•• Based on Analysis of Data Based on Analysis of Data
for Multiple Eventsfor Multiple Events
Provide Feedback Provide Feedback to All Employees to All Employees Affected by Affected by Process Process ImprovementsImprovements
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Don’t Sweat the Small StuffSmall Stuff
And You Will Avoid Having to
Sweat the Big StuffBig Stuff
This is what SMS is all about
The Small StuffSmall Stuff has the potential to become the Big StuffBig Stuff
Gordon Dupont
For Example
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James ReasonGordon Dupont1. 1. JUSTJUST culture
4. LEARNING culture
3. REPORTING culture
SAFETYSAFETY culture
2. TRUSTING culture (G. Dupont)
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Enables us to take the reports with their “Free lessons” and through Risk ManagementRisk Management lower the hazards that
threaten the Safety of the organization
Enables us to analyze what we weren’t even aware of before
We are able to fix the problem (Hazard) before it causes an accident
Takes us from the ReactiveReactive level to the ProactiveProactive level
Step 4. A LearningLearning Culture
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Step 4 A LearningLearning Culture
• Where human factors training is provided to allall on an ongoing basis
• Where incident data is kept and analyzed to find trends and develop Safety nets
• Where major changes are carried out when the present system is not sufficiently Safe
• Where feedback is provided as a means of learning from all incidents
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James ReasonGordon Dupont1. 1. JUSTJUST culture
5. INFORMED culture
4. LEARNING culture
3. REPORTING culture
2. TRUSTING culture (G. Dupont)
SAFETYSAFETY culture
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Step 5 An InformedInformed Culture
1. A Mission Statement - Posted
Where everyone knows the organization’s true SafetySafety commitment
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A Mission StatementThat Everyone Knows
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Step 5 An InformedInformed Culture
1. A Mission Statement - Posted
2. A Safety Policy - Posted
Where everyone knows the organization’s true SafetySafety commitment
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ManagementManagers and supervisors
Managers and supervisorsSupervisorsSupervisory
EmployeeEmployee
Everyone
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This is an excellent one
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Step 5 An InformedInformed Culture
3. An Administrative Policy – Known by all
4. Long term Safety goals – Known by all who work toward them
5. Optional - Core Values Statement - Posted
Where everyone knows the organization’s true SafetySafety commitment
1.A Mission Statement - Posted
2.A Safety Policy - Posted
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James ReasonGordon Dupont1. 1. JUSTJUST culture
5. INFORMED culture
4. LEARNING culture
3. REPORTING culture
2. TRUSTING culture (G. Dupont)
SAFETYSAFETY culture
6. FLEXIBLE culture
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Step 6 A FlexibleFlexible Culture
• Where necessary changes are made in order to improve Safety
• Where the organization is constantly looking for better ways to work Safer
• Where the status quo is not considered an option in the quest to lower errors
• Where there is a “Chronic Unease”“Chronic Unease” that in spite of all efforts, human error will still occur
• Where an EEmergency RResponse PPlan (ERP) is in place in the event of an error occurring
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James ReasonGordon Dupont1. 1. JUSTJUST culture
5. INFORMED culture
4. LEARNING culture
3. REPORTING culture
2. TRUSTING culture (G. Dupont)
SAFETYSAFETY culture
6. FLEXIBLE cultureYo
u no
w
have
a S
afet
y
cultur
e th
at
is A
LARP
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Thank You for the Opportunity to Provide this Message
Gordon Dupont
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What Class of Error?
Honest, Honest, At-Risk, RecklessReckless
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How do we measure this?