where s the romance? - your local club€¦ · your mind. and chances are, you’ll re-phrase to...

e news | 98 August

THE HOPPERS CLUB Acknowledges the support of our Platinum sponsors

Cover Story

Where’s the romance? Breaking in the Habit

ISSUE 104 ■ February 2018

EASTER IS SO CLOSE! Join us for some Easter Fun

Book now to avoid disappointment ! SEE PAGE 11

hoppersclub.com.au

/HoppersClub

9749 4844

[email protected]

PLATINUM SPONSORS THE HOPPERS CLUB ACKNOWLEDGES THE SUPPORT OF OUR PLATINUM SPONSORS:

Talking about our Club 4 EASTER ! 11 Cover Story 18 Live Entertainment 20 Kid’s Zone 24 VALENTINES DAY! 29 Save the Date 32 Take me Here 36

2 HC NEWSLETTER | www.hoppersclub.com.au

HC NEWSLETTER | www.hoppersclub.com.au 3

MEMBER CUSTOMER SERVICE EXPERIENCE RESULTS ARE IN! During the period 16 October – 31 October 2017, 246 members were surveyed online about their customer service experience here at the Hoppers Club. When being surveyed members were given the opportunity to respond to what they think about the overall customer service experience here at the club and also how they felt about their experience at every individual touch point in and around the venue e.g. bars, bistro, TAB, Gaming Room. The metric that allows a members customer experience to be measured is titled Net Promoter Score (NPS). NPS provides a one number score that allows a members satisfaction to be measured based on their likelihood to recommend the Club to the family and/or friends. NPS breaks down the responses into three groups: Promoters (score of 9 -10) = Loyal and enthusiastic members who will keep engaging and recommending the Club. Passives (score of 7-8) = Satisfied members but unenthusiastic. Detractors (score of 0-6) = Unhappy members who can impede the growth of the Club through negative word of mouth comments. The overall results were very pleasing and to quote the Survey Team – “Overall NPS is strong, and above average seen for the venues

measured”. When broken down, the Clubs NPS performance was as follows: - Promoters = 47% - Passive = 36% - Detractors = 17% The survey identified the following key focus areas that will assist the Club to provide an even stronger member customer service experience: - Increase the level of staff Customer Service Training to ensure, amongst other things, members feel valued. - Improve the menu quality and atmosphere in the Bistro. - Create a more effective loyalty program across the venue – ensuring the program is simple, personalised and provides value. - Review the nature, relevance and value of promotions on offer and boost their profile. Thank you to all members who participated in the NPS survey and for providing your honest appraisal of the Clubs standard of service to members. Michael Lewis Chief Executive Officer.

THIS MONTHS ENTERTAINMENT: SEE PAGE 21 FOR DETAILS

HIGHLIGHTS IN THIS NEWSLETTER

hoppersclub.com.au

/HoppersClub

9749 4844

4 HC NEWSLETTER |

WHAT’S ON? PAGES 32-35 All the entertainment, dates & special nights at The Club in two easy to read calendars.

Easter is just around the

corner! And we have some exciting plans for you and the kids.

Don’t forget to check out Page 11 for all the fun

activities in the Club next month.

KIDS PAGES 24-25 Fun pages for the kids can be found here.

LIVE ENTERTAINMENT PAGES 20-22 There is plenty happening. Check out these pages.


Amy has always been a respected and loved member of the Hoppers Club. Amy is a quiet achiever; nothing is ever too hard for Amy even when she has multiple tasks on her plate. The value that Amy brings to the Hoppers Club does not go unnoticed and is evident from

the Hoppers Hero nominations received. Amy leaves us now on maternity leave and we wish her all the very best, we look forward to meeting the new edition to the team. Congratulations Amy on being the Hoppers Hero for January!

HOPPERS HERO

Hoppers Hero January

offers

rewards

prizes

Don’t let your favourite staff member go unrewarded. NOMINATE TODAY!

PLEASE LIKE US ON FACEBOOK 3,400 Likes & counting 23,820 Have checked in here!


What is your Position at the Hoppers Club? Waitress / Café Barista What do you like most about The Club? My work colleagues How long have you worked at The Club? 2 years and 8 months When you eat at The Club, what is your favourite thing to order? Can’t go past a Chicken Parmigiana Next holiday destination? Hopefully Greece Best advice you’ve ever received? Work hard when you’re young. Play harder when you’re older

A MINUTE WITH LAURA

Available 7 days a

week!

DELICIOUS DESSERTS From Café Xpress 180*

gluten free options available


Not only does liking our facebook page help you to keep up to date with all the fantastic things going on around the club from week to week, but it helps us to build our communication to

you, our members, and our guests. Why not take a moment to like our Facebook page? We’d really love you to.

YOUR SUPPORT HELPS

kitchen team chr istmas

WINNER OF OUR VALENTINE ’S DAY HAMPER THIS YEAR IS

NICKARZ FENTON. CONGRATULATIONS NICKARZ FROM ALL OF US AT THE HOP-

PERS CLUB, WE HOPE YOU ENJOY YOUR VALENTINE ’S

DAY.


2.5L (10 cups) Chicken liquid stock 40g butter 125ml (1/2 cup) olive oil 2 brown onions, finely chopped 880g (4 cups) arborio rice 1 1/2 tablespoons fresh thyme leaves 125ml (1/2 cup) dry white wine 6 (about 500g) chicken thigh fillets, cut into 1cm pieces 200g button mushrooms, cut into 1cm pieces 4 garlic cloves, crushed 120g (1 1/2 cups) finely grated parmesan Salt and pepper, to season

Sid’s CORNER

Step 1 : Bring the stock just to the boil in a large saucepan. Reduce heat and hold at a gentle simmer. Step 2 : Heat butter and 2 tablespoons of oil in a heavy-based stockpot or large flameproof casserole dish over medium heat. Add the onion. Cook, stirring, for 5 minutes or until soft and translucent but not coloured. Add the rice and 1 tablespoon of thyme. Cook, stirring, for 1 minute or until the grains appear slightly glassy. Step 3 : Add the wine to the rice mixture and cook, stirring, until the liquid is absorbed. Add a 1/2 cup of the simmering stock to the rice and stir constantly with a wooden spoon until the liquid is absorbed. Continue adding the stock mixture, a ladleful at a time, stirring constantly and allowing the liquid to be absorbed before adding the next ladleful, for 20-30 minutes or until the rice is tender yet firm to the bite and the risotto is creamy. Step 4 : Heat remaining oil in a large frying pan over high heat. Add the chicken and stir-fry for 5 minutes or until chicken just starts to brown. Add the mushroom and garlic. Cook for 2 minutes. Add the chicken mixture, parmesan and remaining thyme to the risotto and combine. Season with salt and pepper to serve.

CHICKEN & MUSHROOM RISOTTO

METHOD

INGREDIENTS

Preparation time: 40 min | Easy

‘excite their taste buds’


EVERY WEDNESDAY NIGHT IN BADEN ’S BISTRO

Don’t forget to present your Senior’s Card for some great offers around the Club.

2

IN THE MEMBER’S GAMING ROOM

WEDNESDAY


LIMITED SEATS AVAILABLE. BOOK NOW TO AVOID DISAPPOINTMENT

MEMBERS ONLY SPECIALS check out our monthly specials in the bottle shop


COOKING TIPS

A hint for oil... To keep hot oil from splattering, sprinkle a little salt or flour in the pan before frying.

GREAT VALUE ALL WEEK * NOT AVAILABLE WITH ANY OTHER OFFER OR MEMBERS DISCOUNT, PLEASE SEE OUR FRIENDLY STAFF FOR FULL DETAILS


WHERE ’S THE ROMANCE BREAKING IN THE HABIT


Last month, my grandparents celebrated their 72nd Wedding Anniversary. That’s 72 Years ! Wow. I remember thinking, ‘how can two people spend that long together and not grow tired of one another?’ So I asked them. My grandfather told me, that if anything, over the years, they’ve fallen more in love. He said that there really isn’t one formula to suit all couples but that it was his belief there are definitely certain things you can do to improve your chances of success. As my grandmother nodded in agreeance, my grandfather made a strong statement, ‘it’s all about breaking in the habit’

count 10 secs

bring i t back

So what does this mean exactly? ‘Breaking in the habit’. ‘It’s about learning to be together despite who you’ve been with before and your idea of how it should be with this person now’, according to my grandfather. We all have these grand ideas of how a relationship can work, should work and isn’t working, this is overthinking, and you forget to spend time on your habits that are working. Some of these insights may help.

Happiness is not the most important thing. We all want to be happy, but happiness will come and go. Successful couples learn to intentionally do things that will ‘bring happiness back’ when life pulls it away. Just show up. When things get tough, and couples don’t know what to do, they need to hang in there for themselves and their spouse. Spend time together, working it out together rather than time apart stewing over little problems. Count 10 Seconds. We’ve all heard it before. Count ten seconds before you say something you’ll regret. It really is true. If you count ten seconds, the words you were going to say have time to play back in your mind. And chances are, you’ll re-phrase to get your point across a little more nicely.

Fight the battle between your ears. Successful couples have learnt to resist holding grudges and bringing up the past. They remember that they married an imperfect person—and so did their spouse. A crisis isn’t the end. Crises are like storms: loud, scary and dangerous. But to get through a storm you have to keep driving or batten down the hatches. A crisis can be a new beginning. If nothing ever went wrong, we wouldn’t know how to fix it. Relationships really are all about understanding the other person, about what makes him or her tick. And then focusing on your approach (or habit) towards each situation. This might be as little as making it a habit to tell her you love her each day. Or as big as learning to weather a storm. Regardless, there are people out there, like my grandparents, who’ve proved that they have a winning formula, for them. And that’s awe inspiring for me.



THE HERBERTS SATURDAY 17TH FEBRUARY The Herberts are a band playing the best of sixties music. These guys know how to get a crowd going, styling their music on a predominantly British invasion flavour its time to dust off your knee length boots & mini skirts on Sat 17th.

BOBBY JAMES TUESDAY 13TH FEBRUARY Performing a wide spectrum of music, every tune they play is a classic and known by all. For our first Morning Melodies of 2018 we’d like to Welcome Bobby James with Golden Memories of the 50’s, 60’s & 70’s Here Live Tuesday 13th February

ETERNITY SATURDAY 24TH FEBRUARY Great Entertainment has a name—Acoustic Duo Eternity performs everything from current music, up beat disco to sing along rock classics. So don’t miss Eternity here at the Club Live on Saturday the 24th February.

FUN ENTERTAINMENT FACTS

None of the Beatles could read or write music.

The most expensive

musical instrument in the world is a Stradivarius

violin that sold for $15.9 million.

Your heartbeat mimics the

beat of the music you're listening to .

Remember to have a look at our Posters, LIKE us on Facebook & ask our friendly staff for details of LIVE ENTERTAINMENT happening at the Club.

Comprising soft lounge & sports bar menus PREMIUM WINE COCKTAILS BOTTLED BEER TAP BEER


HAPPY HOUR TUESDAYS | 6-7pm THU/FRIDAYS | 6-7pm SATURDAYS | 5.30-6.30pm

MORNING MELODIES Bobby James

Golden Memories 10AM—11.45AM TUESDAY 13th FEBRUARY

*correct at time of printing

MEMBERS DRAW UPDATES* WINNERS: JANE FOSTER TUESDAY: $1000 recommences 6th Feb THURSDAY: $ 300 recommences 1st Feb

OUR TUESDAY & THURSDAY DRAWS ARE BACK!


■ Kid’s Menu (only $9) ■ Fantastic NEW Kids Play Area in Baden’s Bistro

REMEMBER TO ASK OUR FRIENDLY STAFF FOR FULL DETAILS

KIDS UNDER 7 PLAY AREA Now at the front of Baden’s bistro, is a special play area for kids. when | OPENING HOURS where| BADEN’S BISTRO

KID’S ENTERTAINMENT We have Clown, Face Painter, Magician, SASH or Balloon Man Throughout the month. when | FRIDAY NIGHTS where| BADEN’S BISTRO

NEW KID’S MENU Kids can try out our exciting menu just for the little people & for only $9 when | BISTRO HOURS where| BADEN’S BISTRO

NOTICE: KIDS KINGDOM IS A TODDLER PLAY AREA

7 YEARS OR UNDER ADULT SUPERVISION REQUIRED AT ALL TIMES


Can you spot the 5 differences? 1. 2. 3. 4. 5.


IT’S FUN TO BE PART OF A CLUB ! There are a range of sub clubs available at the Hoppers Club. Why not enquire about joining one today? All the details of the best contacts are on Page 36 (back page) of this newsletter. Whatever you are interested in, we are sure to have a fun sub-club that suits you.

Our Hoppers Club sub-clubs all pride themselves on providing a safe, fun, relaxed and inclusive atmosphere for their members and their new members. If you have been considering joining a sub-club either call the contact on the back of this newsletter, or speak to one of the team at reception. They would love to help. So why not join today ? We’d love to have you.


MEMBERSHIP HAS ITS ADVANTAGES

WED 21 THE ULTIMATE STEAK & SPUD NIGHT STARTING @ $23 KID’S EAT FREE!*

MON 19 PARMAS OF THE WORLD ONLY $16 SENIOR’S NIGHT ONLY $12

TUE 20 ALL YOU CAN EAT CARVERY DINNER ONLY 17.50







TUE 13 ALL YOU CAN EAT CARVERY DINNER ONLY 17.50 MORNING MELODIES BOBBY JAMES @10am




SAT 24 CHEF’S SPECIAL NIGHT SEE OUR BOARD FOR DETAILS. BADEN’S BISTRO ETERNITY @6.15 pm

SUN 25 ALL YOU CAN EAT 3-COURSE CARVERY ONLY $19.50 LUNCH & DINNER

THU 22 MEMBER’S NIGHT MIXED GRILL SPECIAL ONLY $21

FRI 23 SIZZLER NIGHT: CHEF’S WEEKLY SIZZLER SPECIAL ONLY $25 BADEN’S BISTRO SASH @ 6pm (FOR THE KIDS)



FRI 9 SIZZLER NIGHT: CHEF’S WEEKLY SIZZLER SPECIAL ONLY $25


SAT 17 CHEF’S SPECIAL NIGHT SEE OUR BOARD FOR DETAILS. BADEN’S BISTRO THE HERBERTS @6.15 pm



FRI 16 SIZZLER NIGHT: CHEF’S WEEKLY SIZZLER SPECIAL ONLY $25 BADEN’S BISTRO MAGICIAN @ 6pm (FOR THE KIDS)

SAT 10 CHEF’S SPECIAL NIGHT SEE OUR BOARD FOR DETAILS. BADEN’S BISTRO ALLURE @6.15 pm

FRI 2 SIZZLER NIGHT: CHEF’S WEEKLY SIZZLER SPECIAL ONLY $25 BADEN’S BISTRO CLOWN @ 6pm (FOR THE KIDS)


SAT 3 CHEF’S SPECIAL NIGHT SEE OUR BOARD FOR DETAILS. BADEN’S BISTRO HORIZON @6.15 pm


WED 21 LAWN BOWLS Social Bowls @ 12.30pm POOL & DARTS @ 7.30pm (Pool in Function Room)

MON 19 CARPET BOWLS All Abilities Function Room 9am—12pm DARTS Function Room @ 7.30pm

TUE 20 LAWN BOWLS Midweek Pennant @ 10.30am


MON 5 CARPET BOWLS All Abilities Function Room 9am—12pm DARTS Function Room @ 7.30pm LAWN BOWLS Open Triples Rd 3 @ 630 pm




MON 12 CARPET BOWLS All Abilities Function Room 9am—12pm DARTS Function Room @ 7.30pm LAWN BOWLS Open Triples Semi @ 630 pm


MON 26 CARPET BOWLS All Abilities Function Room 9am—12pm DARTS Function Room @ 7.30pm LAWN BOWLS Open Triples Final @ 630 pm




SAT 24 SWIMMING Aqua Pulse | 7.30-8.30am LAWN BOWLS SATURDAY PENNANT @ 1PM

SUN 25 LAWN BOWLS Men’s / Ladies 100Up Sem finals @ 10am SOCIAL BOWLS @ 10.30AM SOCIAL TRAVEL General Meeting @ 4pm

THU 22 LAWN BOWLS SOCIAL BOWLS @ 10.30 am DARTS Function Room @ 7.30pm

FRI 23 CARPET BOWLS All Abilities Function Room 9am—12pm

SUN 11 LAWN BOWLS Mens/Ladies Minor Singles Finals @ 10am SOCIAL TRAVEL A Day in the City Cost $75


FRI 9 CARPET BOWLS All Abilities Function Room 9am—12pm LAWN BOWLS Men’s & Ladies 100up round 2 Ends


SUN 18 GOLF Gisborne Tee off @ 6.45am LAWN BOWLS President’s Fun Day @ 1pm / Men’s & Ladies 100up Rd 3 ends





SUN 4 GOLF Werribee Tee off @ 6.45am LAWN BOWLS Mens/Ladies Minor Singles @ 10am SOCIAL TRAVEL



COURTESY BUS operates Thursdays, Fridays & Saturdays from 5pm to 10.30pm, to order call reception on 9749 4844 conditions apply

■ 5 Km radius of the club ■ call reception to order ■ Service for our members & their guests DRIVERS WILL EXTEND THE HOURS OF SERVICE ON NIGHTS WHEN THERE IS DEMAND

SOCIAL TRAVEL Daryl Bishop 0409 056 977

SWIMMING Sally Church 0448 350 580

VIETNAM VETS Glen Smith 0418 613 258

GOLF Michael Dunne 0412 765 443

POOL Al Brophy 03 9749 4844

NETBALL Nicole Elliott 0411 063 067

CARPET BOWLS (all abilities) Wally Martin 03 9749 5619

DARTS Peter Murray 03 9749 3220

LAWN BOWLS Jan White 0400 076 557


where s the romance? - your local club€¦ · your mind. and chances are, you’ll re-phrase to...

Documents