where is wally - user study af bettina ridler og helle mortensen, gn netcom
DESCRIPTION
Oplægget blev holdt ved InfinIT-arrangementet "Temadag om personas" afholdt den 2. maj 2012. Læs mere om arrangementet på http://www.infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/brugeren_som_persona.htmTRANSCRIPT
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INSERT NAME THURSDAY, MAY 03, 2012 1
WHERE IS
WALLYUSER STUDY
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BETTINA RIDLER THURSDAY, MAY 03, 2012 2
WHO /ARE WE?
WHAT /ARE THE MOTIVATIONS
WHY /PERSONAS
HOW /THE PROCESS HAS DEVELOPED
CONTENTS
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WHO ARE WE
THURSDAY, MAY 03, 2012 3
BUSINESS SOLUTIONS(CC&O Division)
CONSUMER SOLUTIONS(Mobile Division)
CO
NV
ER
GE
NC
E
CordedDesk phone or PC (USB)
WirelessSingle connectivity or multi connectivity
Unified CommunicationsPC +
Speakerphones
AccessoriesElectronic hook switch cables, amplifiers, PC dongles etc.
Bluetooth mono
Corded
Stereo/MusicSport, street
In-car Speakerphones
Accessories
THE GN NETCOM BUSINESS AND ORGANISATION
BETTINA RIDLER
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WHO ARE WE
THURSDAY, MAY 03, 2012 4
BUSINESS SOLUTIONS(CC&O Division)
CONSUMER SOLUTIONS(Mobile Division)
THE GN NETCOM BUSINESS AND ORGANISATION
ResearchStrategic Alliance
Type Approval
System Engineering Mechanics User
ExperienceTLP’s
R&D
Audio Hardware Software
THE UX TEAMAs per 1st of February 2012 ‘User Experience’ became a separate discipline (team) in GN Netcom.
DESIGN – AUDIO – QUALITY PERCEPTION – COMFORT - USABILITY
User Experience
BETTINA RIDLER
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IT ALL BEGAN WITH ONE QUESTION….OR MORE
Who are we designing our products for?
Do we actually know our users as well as we think we do?Do we start up projects on the right basis?Do we need to start user research from scratch in every project? Do we have the time?Can we perform smarter process wise?Etc. etc….
WHAT ARE THE MOTIVATIONS
THURSDAY, MAY 03, 2012 5BETTINA RIDLER
User network; for user test
User Experience; basic knowledge and understanding of users
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WHY PERSONAS
THURSDAY, MAY 03, 2012 6
HOW SHOULD THE USER RESEARCH BE COMMUNICATED?\ Easy to find, easy to understand, easy the use, easy to communicate - easy to maintain\ Digital database (website)? Hard copy (report)? Workshops/seminars (presentations)?
WE ALL KNOW PERSONAS….\ All the bad examples (used and misused)
\ GN uses personas today! (product features comes first - then user needs)
OR DO WE…?\ Snitker Group & Lene Nielsen (ITU) The professional personas? The global personas?
\ Develop ‘the user research knowledge’ further than (just) a UX tool R&D tool? Marketing/sales tool? Create a common base/language?
‘PERSONAS’ IS THE MEANS NOT THE GOAL IN ITSELF
COMMUNICATION MEDIUM WILL AFFECT THE RESEARCH
BETTINA RIDLER
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 7
THE PROCESS PLAN
BETTINA RIDLER
100% process,small scale
personas ‘template’
Validation - Corrections - Expansions
Corrections
MethodsQuestionnaires
Etc.
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 8
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Share
Internal knowledge
Questionnaire
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 9
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Method Share
Interview Observations
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 10
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Method Recruit Share
x
x
xxxx
x
x
xxxx xxxx xxxx
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 11
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Method Recruit Data Share
Field studies
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 12
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Method Recruit Data Analysis
40 Interviews
Transcription
Cut into themes
Cluster info
Create personas (template/type)
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 13
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Method Recruit Data Analysis Share
Cross-functional involvement
Adjustment
Commitment
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HOW THE PROCESS HAS DEVELOPED
THURSDAY, MAY 03, 2012 14
THE PILOT PROJECT….AND ALL THE LEARNINGS!
BETTINA RIDLER
Focus points
Method Recruit Data Analysis Share
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INSERT NAME THURSDAY, MAY 03, 2012 15
QUESTIONS
INTERNAL PROJECT CHALLENGESHow to create a need-based personas (a non-product personas)?
How to work as a neutral researcher/analyst when you are an internal ‘knowledge polluted’ employee?
LENE NIELSEN: ‘IF YOU HAVEN’T SEEN IT – IT DOESN’T EXIST!’