wheeyo, alert message add-on feature
TRANSCRIPT
1Jisu Jesse KimGA UXDiWeek 1 Presentation March 20, 2015
wheeyoAlert Message Send add-on Feature
2User Interviews
Conducted 4 list interviews on three recruits about the experience on messaging. All of them are in mid 20s women who are actively using messaging apps to communicate with others. All were using mac devices (no andriods) and were working in fields that requires a great deal of communications in verbal and electronic forms.
3Affinity Mapping
Through studying pains and plea-sures, I found that many of them were not about the messaging features and their technological issues but rather about the positioning the personal and social expectations/desires in communication.
Some of trends were:- Fear of Missing Out- Disrupted by notifications- Welcoming the instant nature of messaging- Tension between immediate response and delaying response
4Addressing a Problem
Problem Statement
Message Notifications are both “bless and curse” to the users.
One of the problems is the messenger notification. Users are annoyed by the notifications, but at the same time they are afraid to turn it off completely because of
a change of missing urgent messages.
5Design Response
Design
an add-on feature for any existing app to communicate urgency
regardless of notification settingof the receiver
6Targeted Audience - Nervous Text Communicators 6
“I am pretty comfortable”with latest technologies and I use them everyday.
“Messaging is my main”form of communication.
Based on the findings from the user interviews, targeted audience was established to better address the issue with context of who will be
using this app.
“Annoyed by the notifications”but I can’t turn them off either.
7Storyboard
8Storyboard
wheeyo
9Initial Feature Explorations
Went through multiple iterations of how user will send an urgent message.
Areas of the explorations include:• Different Gestures• States• User flows• Signifiers
10User Flows
11Paper Prototype
Sender
Receiver
12
Findings & Response
1. Countdown starting from 1 might be confusing to users - “How long do I have to wait?”. Changed to count down from 5 to 1 to clearly set anticipation for the user.2. Bubble guideline that pops up might be unnecessary if the app demonstrates a walkthrough of tutorials. Took that in account for future explorations but did not apply them at this stage.3. Users asked if there is a way to set a level of urgency. For preventative measure for feature abusion, feature does not have an option to assign a level. Also, urgency felt by the sender and receiver to a certain message can be very different depends on the context. So to exercise caution, you can send and not send an urgent message.
Usability Testing Resultsfrom paper prototype
14Next Steps
Turnoff-able Guidelines- bubble guide with a checkbox to opt out for forever- tutorial screen at the very beginning app usage- possible area to do A/B testing
Feature controls (from both ends)- siren icon can work as a siren turn-offs- time/time of alarming that end user will allow- mute a person who abuses the feature