WhatsApp Official Business EditionComplete sales, customer service and communication solutions

2020 Edition

What is WhatsApp Official Business Edition?

Complete system of WhatsApp Business, Multi-Channel Chat, and

CRM technology for seamless communications with your customers to grow & automate your business

WhatsApp Business Official Edition Features

Get high brand credibility official WhatsApp checkmark

Automatically save and download all WhatsApp contacts, conversations and more

Access to WhatsApp reports for CS agents performance monitoring

Build custom technology around WhatsApp by accessing our API

**additional charge

Increase customer engagement by sharing one WhatsApp number with many agents in multiple locations

Send bulk outbound messages to your customer**

WhatsApp BusinessWhatsApp Official Business Edition

Business Profile

Message Template

Number of Agents 1 Agent Unlimited Agents

Customer & Chat History Database Management

Bulk Outbound Messages

Performance Reports

Official Business Checkmark

WhatsApp Business vs WOBE Features Comparison

WhatsApp

Official

Business Edition

FlowInbound Message

1

2

3

1. Inbound chat and conversations via WhatsApp comes to multi channel chat panel, received by agents (can be automatically or manually assigned)

2. On-going conversation between assigned CS agent and customers ensue

3. Database of customer profile and chat history will be stored in CRM system to allow monitoring and data management

Customer WhatsApp Multi CS Chat CRM System

2

1

1. Outbound bulk messages will be sent from CRM System to customer WhatsApp

2. Sent message will be also displayed in Multi CS Chat panel

CRM System Multi CS Chat Customer WhatsApp

WhatsApp

Official

Business Edition

FlowOutbound Message

Type of Outbound Message

• Send Invoices

• Reminders

• Notifications

• OTPs

• Confirmations

Prohibited Outbound Messages:

1. Promotional Messages2. Marketing Campaigns

Qontak Whatsapp CRM Chat Panel

- Enterprise ready chat panel system with advanced feature sets

- Available on web and mobile

Agent Allocation (Manual & Automatic Routing)

- Agent allocation can be done manually or done automatically via round robin

- Agent allocation by location or team specific also available

Chat Templates & Auto Responders Available

- Chat Templates can be triggered manually by agents or automatically

CRM Database Capture System

- Chat Templates can be triggered manually by agents or automatically

Outbound Whatsapp Blast System

- Send notifications directly to your database to reengage