what's the roi on kittens? demystifying social media analytics from smx social
DESCRIPTION
Social analytics go way beyond likes and shares. In this presentation, we walk through a goals-first approach to identifying the tactics and metrics that power social campaigns, and translate all of that into social media campaigns that will drive real business goals. Here, we walk through this goals-first process by taking a deeper look at the recent #UBERkittens case study, to illustrate how a campaign moves from goals, to cost benefit analysis, to tactics, to metrics, to demonstrated ROI.TRANSCRIPT
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
Business Goals
Metrics
Tactics
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
http://bit.ly/17i0vKg
http://bit.ly/17FuYz7
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
( Modified from a recap slide from Avinash Kaushik at Mozcon 2013 )
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
• New website visitors New customer
acquisition
• Track visitor loyalty & visitor recency Increased
customer retention
• Track share of voice / conversation Gain against your
competition
• Survey! Brand awareness*
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
Creepy Cool
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
Even Cooler
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter
#SMX #23B | @Portent | @SaraLingafelter