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Page 1: What's Next Digital - June 2016

blue2purple confidential & proprietary 1

WELCOME

WELCOME .

HI!

0101!

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blue2purple confidential & proprietary 2

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what we do today, agenda, timeline

Timeline

break 15 minutes

Laurence Ad blockers

Gaetan GRP

Gert-Jan 360 Suite

Frederik DMP

Tim Data Policy

Karima & Lisa Cases

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blue2purple confidential & proprietary

GRPISDEAD

DIGITALMEDIAPLAN

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DISCLAIMER

The facts expressed here belong to everybody, the opinions to me. The distinction is yours to draw...

«»

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GRPISDEAD

DIGITALMEDIAPLAN

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Definition:

9

GRP=REACHXFREQUENCY

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Definition:

10

Inadver<sing,agrossra<ngpoint(GRP)isameasureofthesizeofanadver<singcampaignbyaspecificmediumorschedule.Itdoesnotmeasurethesizeoftheaudiencereached.

GRP=REACHXFREQUENCYGRPs =30%(ofthetargetedgroup)X4ExposuresGRPs =120

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blue2purple confidential & proprietary

Limitations

11

GRP=REACHXFREQUENCY =30%(ofthetargetedgroup)X4Exposures

GRPs =120

Es<matesbasedonpanels

Es<matesbasedonpanels

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blue2purple confidential & proprietary

The Rising Cost of Consumer Attention

12

DecreasingaVen<ontoTVads

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Digimeter Flanders 2014

The Use of Digital TV

13

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84%

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GRP Evolution

16

GRPVIDEO(orMRCintheUS)

GRP GRPß GRPINTERNET

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GROSSRATINGPOINT

•  PanelBased(CIM:TV1500households)

•  Donotmeasurethecrea<veimpact

•  Basedonhistoricaldata

•  Onlyfocusondemographics

YOUNEEDTOGUESS-Butthisiswhatweget.

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GROSSRATINGPOINT

WHATIF:

YOUCOULDMEASUREEVERYTHING

BUYJUSTTHEMEDIAYOUNEED

INREALTIME

FOCUSONADDITIONALINFOTHANONLYESTIMATEDSOCIO-DEMO

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DOESHEMEAN…

DIGITAL?

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FORGETABOUTSOCIO-DEMO–WE’REALLUNIQUE

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IFWE’REALLUNIQUE–THENMATCHEVERYUNIQUEBUYINGCYCLE

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•  THINKDIGITALFIRST

•  WHEREISMYAUDIENCE

•  HOWTOREACHTHEM

•  WITHWHATMESSAGE

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blue2purple confidential & proprietary

Joris Merks-Benjaminsen 25

•  Buildpersonae&Maptheirconsumerjourney

•  Controlthetouchpoints•  Buildabrandfunnel&buildastrongstorytelling•  1o1storytellingthankstoprogramma<c•  LASTCLICKONLYISDEAD

DIFFERENTTYPESOFJOURNEYSFORDIFFERENTPROSPECTSINSTEADOFREACHONLY

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blue2purple confidential & proprietary

Automation of the full media mix based on signals Be relevant – based on data – across the buying cycle

26

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Joris Merks-Benjaminsen 27

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WECONTROLTHEEXPOSUREANDTHECROSS-COMMUNICATION

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This is what we see

30

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ALWAYSONBRANDING

NOTEVERYBODYWILLGETTHESAMEMESSAGEATTHESAMEMOMENT

GRPDOESN’TWORKANYMOREBecauseweusesignalsinsteadofdemographics

Youdon’tneedtoguesssinceyoucanmeasureandbuywhateveryouneed

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ISGRPDEAD?

NO–WEDONOTNEEDITINDIGITAL

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BUT…

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Programmatic TV

34

0,1%IN2014

4%IN2015

20%ESTIMATEDIN2019 USEDATA,BUYLESS,BUYTHEAUDIENCEYOUNEED

Page 35: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Google Analytics 360 Suite Overview

Gert-Jan [email protected]

June 30, 2016

Page 36: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Agenda

● Ultimate end goal: use your data for Precision Marketing

● Background Google Analytics 360 Suite

● Go From insight to impact, faster (including demo’s!)

● Q&A

● Q + A

Page 37: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Precision Marketing

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© Google Inc. 2016. All rights reserved.

Precision MarketingCollect, Analyse & Transform Data Into Actionable Insights

to reach

● The Right Consumer,● With the Right Content,● In the Right Context● At Scale

Page 39: What's Next Digital - June 2016

Google Confidential and Proprietary

We don’t go online. We live online.

Page 40: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

per day

On my bike, listening to summer vibes8:30am

Message my friends: really time to book to Rio!11:15am

Browse HHH experiences of other people on YouTube7:15pm

At the gym, preparation for the Copacabana8:29pm

At lunch, buy Holland Heineken House Tickets1:33pm

Reading an article in bed on my phone for my MBA10:00pm

Use maps to find out what the distance is from my friends home at Copacabana to the HHH 1:13pm

At work, book tickets from Amst - Rio 11:36am

Wake up and read news online6:50am

On the train, read articles about the Olympic Games8:42am

150xFragmented user behaviors

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Micro-moments are the new battle ground for brands

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© Google Inc. 2016. All rights reserved.

How do I make sense of every new moment?

Are they all equally important?

Do I need to win them all?

Page 43: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

How do I make sense of every new moment?

Are they all equally important?

Do I need to win them all?

YOU CAN’T

THEY’RE NOT

YOU DON’T

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NEW-DAY-NEW-ME

IS-IT-WORTH-IT

TIME-FOR-A-NEW-ONE

READY-FOR-CHANGE

DIDN’T-PLAN-FOR-THIS

SHOW-ME-HOW

ONE-STEP-AT-A-TIME

Some moments matter more than others

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© Google Inc. 2016. All rights reserved.

2% Of Companies Are Set Up To Collect, Identify Opportunities, And Measure Moments

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© Google Inc. 2016. All rights reserved.

Single Point Solutions vs MarTech Stack

Page 47: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

The Google Analytics 360 Suite

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of marketers said that marketing measurement tools are difficult to use - reducing cross-team collaboration.

60%

of marketers surveyed don’t believe that their data sources are well integrated.

84%

of marketers stated that it is difficult to give their stakeholders in different functions access to their data and insights.

57%

Page 49: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Introducing the Google Analytics 360 Suite

The Google Analytics 360 Suite offers a powerful and integrated analytics solution for today’s biggest enterprises. Measure and improve the

impact of your marketing across every screen, channel and moment in today’s customer journey. It’s easy to use, makes data accessible for everyone,

and helps you discover and use the “ahas” you need to win.

Page 50: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Integration of platforms key for marketing Optimization → Single view of the customer

DMPOrganizeaudience data

Measurement & Optimization Full-funnel unified reporting, audiences, site analytics, attribution by DoubleClick impression sync (Premium only)

Web environments Webdomains

CHANNELS:Display & Search (in DoubleClick)Video - Affiliation - Social - Email - Metasearch

CHANNELS:Direct - SEO - Social - Blog - Email lifecycle - Metasearch

- CRM- Feeds - Pricing & revenue management- Databases

Execute and generate traffic viacampaigns across formats, channels, screens

PAID MARKETING CHANNELS ‘NON-PAID’ MARKETING CHANNELS

Traffic from (previous) other effortsvia non-paid and paid campaigns/servicing

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© Google Inc. 2016. All rights reserved.

Tag Manager 360 - Data Collection

Data Studio 360 Data Analysis and Visualization

Third-Party Platforms

Analytics 360Customer Insights

Attribution 360Marketing

Measurement

Optimize 360Site Testing and Personalization

Audience Center 360Audience

Management

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Solutions designed to win each moment in today’s multi-screen consumer journey.

Built for modern marketing

Users and journeys, not sessions and devices

Understand the full context of a user’s journey across channels and devices.

More insights, not more data

Access and collaboration powers smarter decisions

The full power of your data, when and where you need it

Built in intelligence does the heavy lifting and quickly delivers insights.

Share the data, work together, and tell compelling stories that inspire action.

Integrations to better understand and improve each consumer touchpoint.

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© Google Inc. 2016. All rights reserved.

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© Google Inc. 2016. All rights reserved.

Go from insight to impact, faster

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© Google Inc. 2016. All rights reserved.

Discover target segment• Web/mobile behavior• Web/mobile purchases• Offline transactions• CRM/loyalty data

Share segment across products• Ad platforms for retargeting• Audience Center 360• Optimize 360

Identify high-value customer segments for targeting

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© Google Inc. 2016. All rights reserved.

Enrich 1st-party data• Google Audience Data• 3rd-party sources

- Affinity- In-market

Create lookalike audiences

Publish IDs• Ad platforms for targeting• Optimize 360

Expand the reach and audience

Page 57: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Audience Center Strategy

Site Behavior DataGoogle Analytics

50+ 3rd-Party Data Integration

Partners

Media Performance

(DCM, DBM, DS, GDN, Adwords,

YouTube, 3P Media)

CRM & Offline Data

FULL VIEW OF CUSTOMERS

AnalyzeAccess Activate

DCM, DBM, DS

YouTube

Campaign Performance

100+ 3rd-Party Platforms

GDN

Google Analytics

Search

MobileDisplay/Video

Search Social

Content Email

A/B TestingOverlap & Suppression

Reach & Frequency

Reporting & Segmentation

Lookalike Modeling

Audience PerformanceGoogle Proprietary

Demographics, Affinity, In-Market

Cross DeviceActive ViewActive User

Platforms

Page 58: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

AdWords remarketing• Search• Google Display Network

DoubleClick Digital Marketing• Cross-network search• Reservation display• Programmatic• Mobile• Video

3rd-party ad platforms3rd-party email and messaging

Plan and traffic an integrated campaign

Page 59: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Optimize the entire site experienceTest just about anything• Custom offers• Redesigned site layouts

Make smarter, faster decisions• Advanced Bayesian statistics • Reporting built on Analytics 360

Personalize the experience • Analytics 360 audiences• Users based on any action

Page 60: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Measure cross-channel performanceCompile data across channels and devices• Views and click-throughs• Cost and reference• Online and offline conversions

Model performance• Channel/sub-channel• Campaign and creative• Audience

Publish results• Search and programmatic• Audience Center 360

Page 61: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Easily share results and insights with your teamConnect the data• Access data across the Analytics 360 Suite• Overlay AdWords and DoubleClick

campaign data• Add external data sources

Collaborate to create reports and dashboards

Share with stakeholders

Page 62: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Tag Manager 360 - Data Collection

Data Studio 360 Data Analysis and Visualization

Third-Party Platforms

Analytics 360Customer Insights

Attribution 360Marketing

Measurement

Optimize 360Site Testing and Personalization

Audience Center 360Audience

Management

Page 63: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Prepare your organization

Think

Feel

Do

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© Google Inc. 2016. All rights reserved.

Q & A

Page 65: What's Next Digital - June 2016

© Google Inc. 2016. All rights reserved.

Thank you.

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USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

DMP’s: How to Manage Data

Frederik DoomsPlatforms Industry Manager

Page 67: What's Next Digital - June 2016

Part of Google

since 2007

Media agnostic

Technology provider

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

3

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

THE BARRIERS EVOKED FOR MEASURING ONLINE PERFORMANCE

Solving the cross-device and cross-channel purchase path

Data coming from heterogeneous sources can’t be easily reconciled

Hard to find people capable of generating and interpreting sophisticated measurement

57% 51% 48%

Source EBG with Qlik, nov 2015

techno human

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

a 4-step process for Modern Media Measurement

Step 1:Go Beyond Silos

Do I have all the data that I

need in one place ?

Step 2: Go Beyond Conversions

Get a better vision of your customer

Step 3: Go Beyond Last-Click

Distribute fairly the credit across

touchpoints

Step 4: seek actionability

Take action from new insight in no time

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

0Wait!

Do you have clear objectives, first ?

Page 74: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

MY CAMPAIGN RESULTS

Impressions: 12 M

Clicks: 3 000

Revenue: 5600 euros

Page 75: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

TARGETS

Choose realistic targets

Metrics and KPIs

What metrics reflect best these goals ?

GOALS

What strategy can help me achieve it ?

Define sound Marketing objectives, and the rest will follow

OBJECTIVES

What is my website / app / campaign exactly for? Seriously ?

E.g. INCREASE

PROFITABILITY

E.g. MORE

SALES

HIGHER MARG

IN E.g. Conv R

ate

Avg Cart va

lue,

% high marg

in products s

oldE.g.

from 3 to 5%

Stay > 120$,

25% of high

margin prod

uct

/ cart

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

ORGANIZE YOUR METRICS

AD CENTRIC

SITE CENT

RIC

SEE

THINK

DO

Banner Impressions XViewable Impressions XReach and Frequency XUnique users XNew visits XBounce rate X

CTR X2 product pages or more : $0.08 X% Conversion Rate (for Download whitepaper /asset) X X% Conversion Rate (for Download installer) X X% Conversion Rate (for Register for webinar / demo/ live event) X XDownload installer (added as goal) : $12.50 XDownload whitepaper /asset (added as goal) : $10.00 XRegister for webinar / demo/ live event (added as goal) : $8.00 X

Demo Installs (added as goal): $25.00 X XPurchases $1,000.00 (Offline + Online) X

GET MORE PEOPLE TO KNOW MY PRODUCTS

GET PEOPLE TO READ ABOUT MY PRODUCTS AND TEST THEM

GET PEOPLE TO USE/BUY MY PRODUCTS

Page 77: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

1Bring your data together

Page 78: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

While siloed systems work fine on their own…

Data

Tools

Marketing strategy

Page 79: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

The fragmentation is worst when using multiple technologies

Data Loss

Poor Frequency Control

Using multiple toolsets results in a 20% data loss each time you transfer data sets between systems--data that you have spent a lot of money to acquire

Self Competition

Using multiple toolsets makes it harder to control frequency because you don’t have a single view of the customer

Using multiple toolsets will most likely result in overlap and self competition--i.e. bidding for the same impression/user across partners

Page 80: What's Next Digital - June 2016

Single point of access increases campaign

efficiencies up to

33%

Source: Cutting Complexity, Adding Value; Boston Consulting Group commissioned by Google, May 2013Source: Adding Data, Boosting Impact; Boston Consulting Group commissioned by Google, September 2014

A unified platform leads to increased efficiency and better performance

32% average

reduction in CPA

Better performance

Page 81: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

Tools work better when unified

Better Insights

MoreEfficiency

Better Performance

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Google Confidential & Proprietary

CROP YOUR IMAGE TO THIS SIZE

(Double click image and drag handles)

1 : AUDIT

What tools do you currently work with ?

Source: The Boston Consulting Group, "Efficiency and Effectiveness in Digital Advertising", June 2013

2 : SELECTION

What data points are must-haves, what are secondary ?

3 : CHOICE

What’s the best place where to build your single-source-of-truth for media measurement?

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

2Beyond online conversions

Page 84: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

Imps

Sales, revenues

MOBILE

OFFLINE

CRM status

subscription

Product pages

re-visits

Time spent

Bounce rate

USER-centricity

Page 85: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

CONTEXTUAL DATA

Any external factors influencing the conversion?

Weather, TV, Geo, etc.

CUSTOMER DATA

What type of customers converted?

Number of purchases, stage of qualification, demographics, CRM segments, lifestyle, etc.

PRODUCT DATA

Are all the conversions of same value?

Products in stock, Brands, weights, product-level margin, categories, etc.

CONVERSION DATA

Is the online conversion enough?

Offline conversions, modification of existing conversions.

What types of data can give more insights to your online conversions ?

Beyond online conversions : offline insights

Page 86: What's Next Digital - June 2016

Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

3Attribute value fairly

Page 87: What's Next Digital - June 2016

Google Confidential & Proprietary

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Google Confidential & Proprietary

NOW, YOU CAN GO BEYOND LAST-CLICK MODEL

10%12%

9%

19%

12%

2%

5%

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

4Turn insights into actions

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Google Confidential & Proprietary

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

Now, you have a finer vision of your campaign’s performance

4

MY CAMPAIGN RESULTS

Impressions / Clicks / CTRRevenueCPA

Bounce rate: 54%User engagement score: 4/5Nb of store locator pageviews: 1234X-device conversions:: 567Offline conversions: 345

Time-decay conversions: 456Assist ratio : 15Assisted conversions : 678

User centricmetrics

Multi-channel and attribution insights

Page 90: What's Next Digital - June 2016

USE THESE BLOCKS AS APPROXIMATE ALIGNMENT GUIDES

Google Confidential & Proprietary

Doubleclick stack is genuinely built to fight fragmentation across channels

Data from your Video, Mobile, Desktop campaigns run programmatically

Ad-centric

Data from your search campaigns

Site-centric

Off-line / CRM / 1st party databases

Adserved or tracked campaigns

Reporting

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Thank you

Frederik DoomsPlatforms Industry Manager Doubleclick Digital Marketing

Page 92: What's Next Digital - June 2016

Brussels    /    Düsseldorf    /    Hamburg    /    London    /    Manchester    /    Munich    /    Paris    /    Shanghai    /    Silicon  Valley    /    fieldfisher.com  

Data  privacy,  digital  marketing  &  BI  Selected  topics  

   Tim  Van  Canneyt,  Partner  -­‐Technology,  Outsourcing  &  Privacy  department  blue2purple  What’s  Next  DIGITAL  event  -­‐  30  June  2016  

 

Page 93: What's Next Digital - June 2016

Brussels    /    Düsseldorf    /    Hamburg    /    London    /    Manchester    /    Munich    /    Paris    /    Shanghai    /    Silicon  Valley    /    fieldfisher.com   2  

The  context    

Data Protection Directive

•  Dates from pre-internet age (1995), trouble dealing with new technologies.

•  Fragmentation and inconsistency due to 28 local flavours

•  Lack of enforcement - compliance

General Data Protection Regulation (GDPR)

•  Adapt legal framework to the globalised digital society

•  “One ring to rule them all” •  Enhance rights for individuals

§  Stricter obligations for companies §  Increased enforcement

•  25 May 2018

EU  Charter  of  

fundamental  rights  

Page 94: What's Next Digital - June 2016

Brussels    /    Düsseldorf    /    Hamburg    /    London    /    Manchester    /    Munich    /    Paris    /    Shanghai    /    Silicon  Valley    /    fieldfisher.com   3  

GDPR  –  A  game  changer  

Most lobbied regulation in the history of the European Parliament due to the monumental impact it will have on companies doing business in the EU and even non-EU businesses targeting European data subjects.

Page 95: What's Next Digital - June 2016

Brussels    /    Düsseldorf    /    Hamburg    /    London    /    Manchester    /    Munich    /    Paris    /    Shanghai    /    Silicon  Valley    /    fieldfisher.com   4  

Personal  v.  anonymous  data  

•  Personal  data  =  any  informaDon  relaDng  to  an  idenDfied  or  idenDfiable  natural  person  

–  “in  par(cular  by  reference  to  an  iden%fier  such  as  a  name,  an  iden%fica%on  number,  loca%on  data,  an  online  iden%fier  or  to  one  or  more  factors  specific  to  the  physical,  physiological,  gene(c,  mental,  economic,  cultural  or  social  iden(ty  of  that  natural  person.”  

•  Pseudonymous  data  =    personal  data!  

•  Anonymous  data  is  out  of  scope  –  Re-­‐idenDficaDon  impossible  

Page 96: What's Next Digital - June 2016

Brussels    /    Düsseldorf    /    Hamburg    /    London    /    Manchester    /    Munich    /    Paris    /    Shanghai    /    Silicon  Valley    /    fieldfisher.com   5  

Consent  

•  Informed  –  Request  must  be  intelligible  and  easily  accessible  

–  Minimum  informaDon:  who  and  why  

•  Free  –  Possibility  to  refuse  without  detrimental  consequence  

•  Specific  –  Not  “buried”  in  terms  of  use  

•  Unambiguous    –  A  statement  or  clear  affirmaDve  acDon  

–  SensiDve  personal  data:  explicit  consent  

•  Minors  under  16:  parental  consent  required  for  informaDon  society  services  

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Brussels    /    Düsseldorf    /    Hamburg    /    London    /    Manchester    /    Munich    /    Paris    /    Shanghai    /    Silicon  Valley    /    fieldfisher.com   6  

ProCiling    •  DEFINITION  -­‐  Automated  processing  of  personal  data  to  evaluate  certain  personal  aspects  of  an  

individual.  –  Especially  analysis  or  predicDon  of  individual’s  personal  preferences,  interests,  behaviour.  

 

•  INTERDICTION  to  take  decisions  solely  based  on  automated  processing  (incl.  profiling)  which  produce  legal  effects  concerning  individual  or  similarly  significantly  affects  him.  

•  UNLESS,  for  “classic”  personal  data  –  Contractual  necessity  

–  Authorized  by  law  –  Explicit  consent  

•  MOREOVER  •  Right  to  obtain  human  intervenDon  

•  Right  to  express  point  of  view  and  to  contest  

UNLESS,  for  sensiLve  personal  data  –  Explicit  consent  

–  SubstanDal  public  interest  necessity      

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New  rights  for  individuals  (1/2)  

•  “Right  to  be  forgoOen”  •  PART  1  –  ObligaDon  to  erase  the  data  concerned  (e.g.  consent  withdrawn,  objecDon  by  

employee)  

•  PART  2  -­‐  ObligaDon  to  noDfy  other  controllers  if  controller  made  the  data  public  

•  EXEMPTIONS  -­‐  e.g.  right  of  freedom  of  expression  

 

•  Right  to  restricLon  of  data  processing  •  PRINCIPLE  -­‐  InterdicDon  to  process  data  (except  for  storage)  of  data  subject  

–  Data  subject  disputes  accuracy  of  the  informaDon  (during  verificaDon  of  request)  

–  Processing  is  unlawful  and  the  data  subject  calls  for  restricted  processing  instead  of  deleDon  

•  EXCEPTIONS  –  Processing    sDll  allowed  (e.g.  defense  of  legal  claims,  protecDon  of  3P  rights)  

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New  rights  for  individuals  (2/2)  

•  Mandatory  noLficaLon  to  recipients  –  PRINCIPLE  –  ObligaDon  to  noDfy  each  recipient  of  personal  data  

•  Request  for  recDficaDon  of  data,  erasure  of  data  or  restricDon  of  processing  of  data  

–  EXEMPTION  -­‐  disproporDonate  effort  

•  Right  to  data  portability  –  PRINCIPLE  

•  ObligaDon  to  make  data  available  in  structured,  commonly  used  and  machine-­‐readable  format  

•  Transmission  of  data  to  another  controller  without  hindrance  

–  WHEN  

•  For  informaDon  provided  by  data  subject;  and  

•  Processing  based  on  consent  or  contractual  necessity  

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International  data  transfers  (1/2)  

•   What  consLtutes  an  internaLonal  transfer?  –  Sending  documents  to  a  recipient  in  another  country  

–  Storing  documents  in  another  country  (e.g.  cloud  storage  of  your  files)  

–  Allowing  someone  based  outside  Belgium  to  access  data  stored  in  Belgium  

–  Irrelevant  whether  intra-­‐group  or  not  

 

•  How  to  transfer  personal  data  within  the  EEA?  –  EEA  =  EU  +  Iceland,  Norway  and  Liechtenstein  

–  Principle:  no  special  measures  needed  to  legiDmize  transfer  

–  RaLonale:  Recipient  is  also  subject  to  the  EU  data  protecDon  framework.  

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International  data  transfers  (1/2)  

•  How  to  transfer  personal  data  outside  the  EEA?  –  ProhibiLon,  unless  laws  of  recipient  guarantee  adequate  level  of  data  protecDon  –  Issue:  Most  non-­‐EEA  countries  do  not  have  legislaDon  equivalent  to  the  EU  legal  

framework  •  EC  white  list:  Andorra,  Argen(na,  Canada,  Faeroe  Islands,  Guernsey,  Isle  of  Man,  Israel,  and  

Jersey,  New  Zealand,  Switzerland  and  Uruguay  

–  AlternaLves  •  EU  Model  Clauses  

•  US  Safe  Harbor  

–  Privacy  Shield?  

•  Consent?  

 

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Data  Protection  OfCicer  

•  Mandatory:  

–  If  core  acDviDes  =  systemaDc  monitoring  of  individuals  on  large  scale  

•  Mission:  •  Advise  the  company,  raise  awareness  and  provide  training  

•  Monitor  compliance  and  perform  internal  audits  

•  Cooperate  with  data  protecDon  authority  

•  Profile:  expert  on  data  protecDon  law  –  internal  or  external  

Source:  Computerweekly.com  and  IAPP  

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Data  Protection  Impact  Assessments  

High  risk  processing  

Nature  

Scope  

Context  

Purpose  

…  generally   …  in  par(cular  

Profiling  

• Profiling  on  which  decisions  are  based  that…  significantly  affect  the  natural  person  

Special  categories  

• Large  scale  of  special  categories  of  data  or  of  data  relaDng  to  criminal  convicDons  and  offences  

SystemaLc  monitoring  

• SystemaDc  monitoring  of  a  publicly  accessible  area  on  a  large  scale  

•  What?  Prior  analysis  of  data  processing  acDvity  and  risks  associated  thereto  

•  When?  

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Why  should  you  care?    •  Financial  risk  

–  Fines  up  to  €20  million  or  up  to  4%  of  annual  global  turnover  

–  Member  States  may  adopt  addiDonal  (criminal)  sancDons  

–  Class  acDons  

–  Significant  costs  in  case  of  data  breach  

•  OperaLonal  risk  –  Audit  rights  for  DPAs  

–  Temporary  or  definiDve  limitaDon  or  ban  on  processing  

–  Suspension  of  internaDonal  data  flows  

•  ReputaLonal  risk    –  Companies  suffering  data  breach  see  important  drop  in  turnover  

–  Data  protecDon  compliance  is  becoming  a  sales  argument  

•  C-­‐level  jobs  at  risk  –  Several  CEO/CIO  have  been  fired  aler  massive  data  breaches  

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Questions?  

 

   Tim  Van  Canneyt  Partner  Technology,  Outsourcing  &  Privacy  Department          E:  [email protected]  DD:  +32  2  742  70  36  hqp://privacylawblog.fieldfisher.com/    

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BLOCK

@blue2purple  #WND  

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blue2purple confidential & proprietary What Are Ad Blockers? 2

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blue2purple confidential & proprietary Why Is Ad Blocking So Controversial? 3

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blue2purple confidential & proprietary Ad Blockers Estimated Financial Impact 4

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blue2purple confidential & proprietary Ad Block Demographics 5

28%  

27%  

27%  

27%   ASIA    PACIFIC  

MIDDLE  EAST  &  AFRICA  

EUROPE  

NORTH    AMERICA  

LATIN  AMERICA  

BELGIUM  23%  

30%  

28%  of  all  internet  users  now  use  ad  blocking  soDware  on  their  main  computer  

Global web index

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Global web index 6 Who are they?

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Global web index

Privacy Concerns 7

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blue2purple confidential & proprietary The next steps for advertising 8

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blue2purple confidential & proprietary Content Marketing 10

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blue2purple confidential & proprietary Use your data, improve your targeting 11

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Ad blocking is not the end of our industry. It’s simply an evolution

point.

12

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for your undivided attention

Questions?

Thank You

13

@blue2purple  #WND  

Laurence  Baeten  Sr.  Business  Development  Manager  

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Digital Media Agency

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Should I bid on my brand keywords?

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If I bid on my brand, my SEO will be cannibalized.

I will be paying for clicks that I otherwise would’ve had for free

through my SEO  

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Reasons why I should be bidding on my brand

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You should definitely bid on your brand if…

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Control the messages

Real-time adaptation of sitelinks and ads

Put specific promotions forward

USP representation

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Control what people find when looking for your company

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Fold  

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Case: February 2016

ORGANIC

+29%   -­‐44%  

+77%   -­‐50%  

SEA

+8.335   -­‐24.036  

+631   -­‐1.165  

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Don’t let competitors benefit from your branding campaigns

Compe&tor  1  

Compe&tor  2  

YOU  

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Rumor has it…

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You should definitely be bidding on your brand because

•  You launched a new website

•  Control your messages

•  Push negative stories below the fold

•  Don’t let competitors steal your potential clients

•  It might benefit your entire AdWords account…

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Stable Environment Use the data you have in your possession Go further than looking at percentages, look at absolute figures

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Is it worth it?

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Questions

25

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How & why link my AdWords data with Facebook Ads?

1

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Engage younger people & convert them into buyers

The briefing

2

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Part 1: Engagement 4

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Reach the right audience

5

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Period: 30 May – 12 June

High Engagement Volumes

6

0  

20  

40  

60  

80  

100  

120  

140  

0  

5000  

10000  

15000  

20000  

25000  

clicks  

prints  

prints  push  

Clicks  push  

Conv.  push  

0  

100  

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Period: 30 May – 12 June

Good Awareness & Engagement Results

7

5.76%  Post  likes  

1.82%  Post  Shares    

0.80%  conversion  rate  

0.19%  Post  comments    

Avg  %  of  video  viewed:    87,3%  

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8

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The strategy

9

Reach  our  target  audience  

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The strategy

10

Use  signs  of  interest  from  our  audience  

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Combine data – Increase Performance

The strategy

11

Convert  target  audience  Who’ve  shown  interest  

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RESULTS 12

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Period: 30 May – 12 June

High conversion rate

13

0  

0,5  

1  

1,5  

2  

2,5  

3  

3,5  

0  

100  

200  

300  

400  

500  

600  

700  

clicks  

prints  

Prints  RMK  

Clicks  RMK  

Conv.  RMK  

0  

50  

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Period: 30 May – 12 June

½ who clicked on the ad, converted

14

0.03%  Post  likes    

0.03%  Post  Shares    

50%  conversion  rate  

0.08%  Page  likes    

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Retargeting: Classic vs Combined à Conversion Rate

15

4,30%  

50%  

Classic   Combined  

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Engagement & Retargeting: Conversion Volume

16

51%   49%  

100%  

Awareness   RetargeOng   Together  Engagement  

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Engagement & Retargeting: Cost

17

90%  

10%  

Awareness   RetargeOng  Engagement  

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Batman says: That’s great!

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1. Combining  data  

2.  Makes  for  qualitaOve  campaigns  

x2   3.  Which  perform  even  beTer    

4.  And  are  more  cost  efficient  

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Q&A 20

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Lisa Diamant Senior Account Executive

+32 478 22 83 06 [email protected]

Thank You !