GSA SmartPay Conference

What’s New for SmartPay 2

David Ruda

Citi® Commercial Cards, Government Services

Denver, Colorado

July 22nd - July 24th, 2008

The Tenth Annual GSA SmartPay® ConferenceTowards New Horizons!

Goal & Objectives

To learn what Citi is bringing to you in SmartPay 2

To learn how these apply to your SmartPay program

Agenda

1. SmartPay 2 EAS New Look and Feel

2. Dashboards

3. Program Audit Tool

4. New Statements Online and Payments

5. E-mail Alerts

6. Prepaid

7. Web Training Portal

8. PayLink for Cards

9. Identity Management

SmartPay 2 EAS New Look and Feel

Built with your experience in mind….

CardholderCardholderCardholderAOPCAOPCAOPCProgram ManagerProgram Program ManagerManager

Cardholder Experience

Single sign on– One ID and Password

24 hours a day, 7 days a week Web Access

Cardholders are notified by e-mail when new statements are available for review

New online statements and payments

Review charges, dispute, and allocation

Purchase log

Navigation is intuitive that virtually any level of web user will find the online statements tool easy to learn and master

AOPC Experience

Single sign-on– One ID and Password

Real time updates and maintenance

Electronic workflow eliminating the paper– Card requests– Card management– Approval and certification– Accounting code management– Managing your users

Access to robust reporting– Reports designed for you– OMB Compliance

Program Managers

Single sign-on– One ID and Password

Dashboards– Integrated MIS at your finger tips

Program Audit Tools– Electronic Audit Tools

Making your program bullet proof

Program Reporting– Pre-formatted to ad hoc / power user

Data Mining and Strategic Sourcing– OMB compliance, meeting your agency goals

Card Management

EAS functionality is real time – authorizations changes, demographic changes

Customized to fit your financial system interfaces and processes, provides a single point of access to:– Review, reconcile, split and reallocate transactions– Create and modify accounts and set up or change controls for

cardholders– Create reports tailored to specific sales tax and accounting functions

Whether a company has 50 or 50,000 cardholders, it gains access to the same platform, system and support

9

New Single Sign On Landing Page

Single Sign On – Your Information

Single Sign On – Your Applications

Dashboards

Pictures speak a 1,000 words

Gives you a snap shot picture of your program

Integrated within Citibank® Custom Reporting System (CCRS)– Like Shared Reports

Initially three initial categories of dashboards– Transaction related, – Card Performance related– Vendor management (MCC based) related

Dashboards – Transactions

Transaction based Dashboard includes: – Total Transaction amount over a period– Total transaction count over a period– Average transaction amount in a given period (week, month, quarter)– Cash usage– Cash spend as % of total spend– Potential split transactions– Cash Withdrawals within the zip code of the card holder zip code– Weekend transactions

Dashboards – Performance Metrics

Card performance based metrics (summary level and hierarchy levels)– Number of cards and number of active cards – Audit purpose data

Past due metrics – Account Status(30, 60,90,120, 150,180 and more days)ATM/Cash FeesDisputes – settled by cardholder, merchant, status, reason

Dashboards – Vendor Management

Vendor Management based:– Transactions by MCC / identified merchants categories (top airlines,

hotels, rental cars, office supplies, others)– Average spend amounts– Max / min transaction amounts – Transaction amount/count – total and count for a given hierarchy

Airline data

Hotel data by hotel properties and in summary:

Rental car by rental company

Dashboard Information Delivery

Graphical presentation of key performance indicators

Single snapshot point automatically tailored to each user

All management information reporting can be derived directly from the Citi®data warehouse where USPS data resides.

Dashboards – Key Metrics on Demand

Dashboard Information Delivery

Program Audit Tool

Program Audit Tool an audit, assessment and compliance assistance tool

Electronic record of enforcement of policies

Identifies ‘Transactions of Interest’ that meet pre defined business rules

Allows AOs, APCs and auditors ability to identify misuse, abuse and perform monthly audit requirements– Rules-based filters– Dashboard summary view

Integrated with Citibank® Custom Reporting System (CCRS)

Program Audit Tool

Program Audit Tool - Rules

The Program Audit Tool – The Stop Light!

New Statements Online and Payments

New integrated tool– One logon ID and password– Fresher look and feel

Same functionality with expansion in mind

Maintain more then one account for payment

Email alerts / reminders

Cardholders will need to register

Statements Online and Payments

Statements Online and Payments

Statements Online and Payments

Statements Online and Payments – More then one account can be stored

E-mail Alert Capability

P ro g ra m in te rfa c e f ile d e live ry n o t ifica tio n s

R o le s a n d R e sp o n s ib ility u p d a te s c o n firm a tio n s to p ro g ra m o ff ic ia ls a n d a d m in is tra to rs

Im m in e n t c lo su re o f a cc o u n t w a rn in g s to A P C s a n d c a rd h o ld e rs

O n lin e b ill p a y m e n t ch a n g e n o tific a tio n s

P a y m e n t re c e iv e d n o tic e s to c a rd h o ld e rs

O n lin e re p o rt co m p le tio n fo r a d h o c a n d s ta n d a rd re p o rts s u b sc rip tio n s

T ra n sa c t io n a u d it a n d re v ie w w o rk f lo w s fo r su sp e c t tra n s a c tio n s fo r c a rd h o ld e r a n d A P C s

P a y m e n t d u e n o tice s to c a rd h o ld e rs

O n lin e s ta te m e n t n o tific a tio n sO n lin e c a rd a p p lica tio n w o rk f lo w in c lu d in g in itia tio n , a p p ro va ls a n d re je c tio n s to A P C s a n d c a rd h o ld e rs

C yc le c lo se a le rts

P a s sw o rd re se t c o n f irm a tio n sT ra n sa c t io n d isp u te in it ia tio n a n d re s o lu tio n n o tif ica tio n s to A P C s a n d c a rd h o ld e rs

N e w tra n s a c tio n a n d a c co u n t h o ld e r n o t ifica tio n s

O n lin e s ta te m e n t re g is tra tio n c o n firm a tio n to ca rd h o ld e rs

C e n tra l B ill A c co u n t s ta te m e n t s u b m is s io n s , re v ie w a n d a p p ro va l w o rk f lo w n o t ifica tio n s to A P C s a n d c a rd h o ld e rs

D a ta m in in g a n d p ro g ra m a u d it n o t ifica tio n s fo r ke y e ve n ts a n d p e rfo rm a n ce in d ica to rs

O n lin e E A S U s e r A s s is ta n c eA P C a n d C a rd h o ld e r W o rk flow S u p p o rt

P ro g ra m M a n a g e m e n t N o tif ic a tio n s

P ro g ra m in te rfa c e f ile d e live ry n o t ifica tio n s

R o le s a n d R e sp o n s ib ility u p d a te s c o n firm a tio n s to p ro g ra m o ff ic ia ls a n d a d m in is tra to rs

Im m in e n t c lo su re o f a cc o u n t w a rn in g s to A P C s a n d c a rd h o ld e rs

O n lin e b ill p a y m e n t ch a n g e n o tific a tio n s

P a y m e n t re c e iv e d n o tic e s to c a rd h o ld e rs

O n lin e re p o rt co m p le tio n fo r a d h o c a n d s ta n d a rd re p o rts s u b sc rip tio n s

T ra n sa c t io n a u d it a n d re v ie w w o rk f lo w s fo r su sp e c t tra n s a c tio n s fo r c a rd h o ld e r a n d A P C s

P a y m e n t d u e n o tice s to c a rd h o ld e rs

O n lin e s ta te m e n t n o tific a tio n sO n lin e c a rd a p p lica tio n w o rk f lo w in c lu d in g in itia tio n , a p p ro va ls a n d re je c tio n s to A P C s a n d c a rd h o ld e rs

C yc le c lo se a le rts

P a s sw o rd re se t c o n f irm a tio n sT ra n sa c t io n d isp u te in it ia tio n a n d re s o lu tio n n o tif ica tio n s to A P C s a n d c a rd h o ld e rs

N e w tra n s a c tio n a n d a c co u n t h o ld e r n o t ifica tio n s

O n lin e s ta te m e n t re g is tra tio n c o n firm a tio n to ca rd h o ld e rs

C e n tra l B ill A c co u n t s ta te m e n t s u b m is s io n s , re v ie w a n d a p p ro va l w o rk f lo w n o t ifica tio n s to A P C s a n d c a rd h o ld e rs

D a ta m in in g a n d p ro g ra m a u d it n o t ifica tio n s fo r ke y e ve n ts a n d p e rfo rm a n ce in d ica to rs

O n lin e E A S U s e r A s s is ta n c eA P C a n d C a rd h o ld e r W o rk flow S u p p o rt

P ro g ra m M a n a g e m e n t N o tif ic a tio n s

Pre-paid Cards – Applications and Uses

Primarily used when ownership of the funds is passing to the cardholder

Per Diem Payments

Individual Project Expenses

Invitational Travel

Creditworthiness Issues

Reduction or elimination of cash advances to non-cardholders

Prepaid Debit Card - Features

Custom-designed prepaid Visa® Card and MasterCard® Card– Re-loadable with USD via multiple channels – Good everywhere Visa® Card and MasterCard® Card debit cards are

accepted– PIN and Signature

ATM Access– 1MM ATMs worldwide– 400,000 in the U.S.

Turnkey Program – Customized Welcome Kit – Real-time account balance– Transaction history – Alerts (Text Message/Email)

Prepaid Cards

Custom designed prepaid Visa® Card and MasterCard® Card – Re-loadable with USD via multiple channels – Good everywhere Visa® Card and MasterCard® Card debit cards are

accepted– PIN and Signature – Added controls with MCC blocking

ATM Access– 1MM ATMs worldwide– 400,000 in the U.S.

Turnkey Program

Customized Welcome Kit

Program Brochures

FAQ’s

Training Portal

New Training Opportunities– Training Portal for AOPC available online– Standard Training– Customized Opportunities

Web-based Training

Conduce quarterly web-casts and will post the training schedule on our web site along with other program reference material

Citi’s Technical Help Desk is also available 24 hours a day, 7 days aweek to help answer questions

Additionally, Citi’s EAS includes “Help” functions. There are links that give users access to online help and a user guide

Electronic access system’s training module is available online with 24 hours a day, 7 days a week access

Paylink for Cards – Applications and Uses

Paying vendors via a credit card offers the key advantages of providing efficiencies and increased rebates

Paylink for Cards - Features

Based on an automated file process, which enables our clients to initiate payments to vendors via commercial cards in the same way they now settle invoices via ACH or check

Virtually no changes to business processes for most clients, particularly if clients currently make payments via ACH

Agencies send a single file with multiple payment types - checks, wires, ACH, and purchase cards for both domestic and international payments

Agency fully controls the amount, timing, and invoice(s) covered by the payment instruction, unlike traditional ghost card or virtual card solutions

Paylink for Cards

Identity Management … The Future is Here!

Identity Management (IDM) efficiently and securely manage access and exchange of electronic information, and control digital commerce and transactions.

Digital Identity Provisioning Service

Digital Signature Messaging Service

eVault

Summary

Citi’s Robust Offering– Tools that make your cardholders and AOPCs work lives simpler

Your needs, our mission– History of innovation and commitment– Technology partner for the future

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Reminders

Visit the Citi® Welcome Center– Exhibit Area Entrance, Sheraton Denver– Conference Slide Show – come see yourself shine

Visit the Citi® One-on-One Mini-Sessions– Governor’s Square Room 11

Please take a moment to complete your GSA survey for this session

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