What’s beyond ERP ? New normal ERP?

Ludo Van den Kerckhove

MP Across Technology

For the first time in history, 1700 worldwide CEO’s claim

“Technology will be the most influential factor for

our business in the next 3 – 5 years” Trend study IBM, 2012

Coincides with behavioral shift ...

“Customer Experience” The new buzzwords in the board rooms ...

In the Experience Economy, customers will ask you

THINGS

4

Make my life easier

Track and challenge me

Treat me as unique

Be fair and transparent

But how do companies keep their promises?

GREAT!

Purpose

(what customers want)

Performance

(what you do)

Promise

(what you say you will do)

source: Dave Gray

• High speed low speed

They struggle:

Can ERP help?

27% IT-cost dedicated to ERP

>80% Large Companies have ERP

Source CIONET ERP survey

27% IT-cost dedicated to ERP

>80% Large Companies having an

ERP

And yet, satisfaction is low complexity, rigidity, lack of user friendliness, costs...

“Nobody gets fired for keeping

SAP ” (*)

Source CIONET ERP survey

Even with a low satisfaction rate, companies seem to accept that

ERP is a given?

(*) Oracle or MS adepts feel free to replace …

Spot the differences! Sources: Forrester, Gartner & IBM

Top Business Priorities

1. Drive the business transformation with technology

2. Increasing enterprise growth

3. Attracting & retaining new customers

4. Reducing enterprise costs

5. Innovation (creating new products & services)

6. Delivering operational results

ERP only + classic IT behavior

is

OUT

ERP + high speed

is

IN

One size fits all

Zero Risk

Decide

Efficiency versus Agility

Be agile where

Low Speed of change

High opportunity for cost reduction and standardization

Slower rate of change

Changes have high impact on overall business and risks should be limited

Central governance

High opportunity for customer driven innovations

High rate of change

Changes have local impact in business and risks should be taken

Empowerment of (local) business

Combine two tactics

High Speed of change

Big impact on

Your Organization

Your Architecture

Your Culture

Differentiate high speed capabilities

For agility

ERP

=

CORE

SOA enables your enterprise’s “App Store” reconnecting both worlds

Signs of this trend on the market …

“By 2016 the Chief Marketing Officer (CMO) will

have more IT budget than the CIO.”

Thank you!

@AcrossTech

www.a-cross.com/technology