what we do; record and manage statutory complaints about adult social care services under the 2009...

3
Tri-Borough Adult Social Care Services Customer Feedback Team

Upload: blaise-foster

Post on 27-Dec-2015

213 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF,

Tri-Borough Adult Social Care Services

Customer Feedback Team

Page 2: What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF,

What we do;Record and manage statutory complaints

about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF, RBKC, WCC)

Record and manage homecare complaints from service users and/or their representatives , that are made directly to the LA

Record compliments and feedback about all adult social care services

Page 3: What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF,

How to contact us;The TB Customer Feedback Team comprises

of;Nadia Husain, Nigel Whitham and Elaine

Denny

The Team is based at;4th Floor, Glenthorne Road, Hammersmith, W6

OLJ

Free phone O8OO 587 OO72 – 0207 361 [email protected]@[email protected]