what we do; record and manage statutory complaints about adult social care services under the 2009...
TRANSCRIPT
![Page 1: What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF,](https://reader035.vdocuments.site/reader035/viewer/2022072011/56649e355503460f94b244ee/html5/thumbnails/1.jpg)
Tri-Borough Adult Social Care Services
Customer Feedback Team
![Page 2: What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF,](https://reader035.vdocuments.site/reader035/viewer/2022072011/56649e355503460f94b244ee/html5/thumbnails/2.jpg)
What we do;Record and manage statutory complaints
about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF, RBKC, WCC)
Record and manage homecare complaints from service users and/or their representatives , that are made directly to the LA
Record compliments and feedback about all adult social care services
![Page 3: What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF,](https://reader035.vdocuments.site/reader035/viewer/2022072011/56649e355503460f94b244ee/html5/thumbnails/3.jpg)
How to contact us;The TB Customer Feedback Team comprises
of;Nadia Husain, Nigel Whitham and Elaine
Denny
The Team is based at;4th Floor, Glenthorne Road, Hammersmith, W6
OLJ
Free phone O8OO 587 OO72 – 0207 361 [email protected]@[email protected]