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XXX Accessible Complaints Policy for Children and People at Risk
How to make a complaint
Easy English
XXX Accessible Complaints Policy for Children and People at Risk
This book has some hard words.
The first time we write a hard word
● the word is in blue
● we write what the hard word means.
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XXX Accessible Complaints Policy for Children and People at Risk
This book is written by
Cahoots Safeguarding Team
When you see ‘we’ it means
Cahoots.
What we do
We
● help you to make a better life
● give you things to do
● help you to join in the community.
We want to make sure we do a good job.
We want you to tell us if we do
something wrong.
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XXX Accessible Complaints Policy for Children and People at Risk
This book is about how to make a complaint
to Cahoots.
A complaint is when you
● do not like something
and
● tell someone about it.
You can make a complaint to Cahoots about
● a service
● staff
● how you were treated
● something else.
We will keep your complaint private.
Private means we will keep your details safe.
If your complaint is about someone who is hurting you or we feel you or someone else may be at risk of being hurt, we may need to speak to someone else about your complaint.
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XXX Accessible Complaints Policy for Children and People at Risk
How to make a complaint
To make a complaint you can talk to
● any Cahoots staff member including leaders and facilitators
● Your camp or program coordinator
● a manager.
A manager is someone who is in charge
or
you can
– call 0400 256 717(and speak to CahootsSafeguarding Officer)
– email [email protected]
– write to
Safeguarding
PO Box 1617
Osborne Park DC
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XXX Accessible Complaints Policy for Children and People at Risk
WA 6916.
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XXX Accessible Complaints Policy for Children and People at Risk
Help to make a complaint
You can get help to make complaint.
You can
● ask a friend
● ask someone you trust
● Ask your camp/program leader or facilitator
● Ask our Safeguarding officer for help
● use an interpreter.
An interpreter gives your message from one
language to another.
For example:
– Auslan to English
– Chinese to English.
To use an
interpreter, call
03 9280 1955.
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XXX Accessible Complaints Policy for Children and People at Risk
Your complaint
When you make a complaint we will
● try to help you
● be kind
● be quick
● tell you how long it will take.
Contact
There are other people you can talk to about
your complaint.
You can talk to
● WA Disability Services
Commissioner 1800 998 214
● NDIS Quality and Safeguards
Commission
1800 035 544
● Health Services Commissioner
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XXX Accessible Complaints Policy for Children and People at Risk
9222 4222
● Ombudsman WA
1800 117 000
● Consumer
Protection
1300 304 054
● WA Equal Opportunity and Human
Rights Commissioner
1800 198 149
● Commissioner for Children and
Young People
1800 072 444
© Cahoots. You may use this document for your own personal, non-
commercial purposes only. You must not use the document for any
other purpose and must not copy, reproduce, digitise, communicate,
adapt or modify the document, or any part of it, (or authorise any other
person to do so) without the prior consent of Cahoots (Kids Camps Inc).
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