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WHAT SHOULD YOU DO ? Page No.

Orissa Power Sector Reform – A Snapshot 1

Schedule of Compensation and Manner of Payment 7

Qn-1. If the power supply goes out in your house? 9Qn-2. If the licensee takes scheduled outage 10

without giving 24 hours advance notice?Qn-3. If the supply voltage is not improved 10

to the level prescribed by the OERC?Qn-4. If you feel your meter is faulty or not working? 11Qn-5. To get a new connection or 11

to enhance your existing load?Qn-6. How much you need to pay for a single phase 12

or three phase connection?Qn-7. How much Security Deposit you need to pay 12

for a new connection?Qn-8. What will be the commercial liability if the consumer’s 13

premises is beyond the reasonable norm for providing power supply.

Qn-9. Whether certification of Electrical Inspector 13is required while extending power supply?

Qn-10. What should you do to get a temporary connection? 13Qn-11. Under which circumstances your power 14

supply can be disconnected by the Licensee?Qn-12. What should you do on receipt of an erroneous 14

/ disputed bill from the Licensee?Qn-13. What is an Electricity offence and 14

what is the punishment?Qn-14. What is abatement of electricity offences? 15

Can an Officer/employee be punished as abettor?Qn-15. If you have been charged with 16

tampered / bypassed meters?Qn-16. How should the complaint of the consumers be 16

handled by the licensee?Qn-17. To which category of consumer you belong? 16Qn-18. How should you approach

the Grievance Redressal Forum (GRF)? 17Qn-19. Who is the Ombudsman & when and how can you 17

approach the Ombudsman?Qn-20. If the licensee fails to obey orders 18

of the GRFs / Ombudsman?Qn-21. What should you to disconnect your power supply 18

for a temporary period?Qn-22. When should a consumer receive his bill? 18Qn-23. Where do consumers pay their electricity bill? 19Qn-24. How do you calculate your load (Contract Demand)? 19Qn-25. How do you calculate your bill? 20Qn-26. What can you do to save electricity and 21

reduce your bill?Qn-27. If an electric pole or wire is in a hazardous 22

condition near the place you live in? What should you do?

Qn-28. In which situation a licensee’s man can enter 22into your premises?

Qn-29. Can the Static meters be used in your premises 23 and whether meters can be installed outside the

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consumer premises?Qn-30. What is rise in electricity tariff over last five years? 23

Annex-I Application for claiming of compensation 24Annex-II Form of Requisition for supply of Electrical

Energy 26Annex-III Address & Telephone No. of Ombudsman & GRF 31Annex-IV Retail Supply Tariff Effective from 1st April, 2008 33Annex-V Time limits for rendering service to consumers 35Annex-VI Real rise in electricity tariff in Orissa from 21.5.96 38Annex-VI-A Percentage rise in electricity tariff and inflation 39Annex-VI-B Rise in electricity tariff as Index Vs. Inflation 40

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ORISSA POWER SECTOR REFORM

-- A SnapshotA Snapshot

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PASSING OF THE OER ACT, 1995The Orissa Electricity Reform Act, 1995 (Orissa Act 2 of 1996) was enacted for the purpose of restructuring the electricity industry, for taking measures conducive to rationalization of generation, transmission and supply system, for opening avenues for participation of private sector entrepreneurs and for establishment of a Regulatory Commission independent of the state government and power utilities.

ESTABLISHMENT OF OERCAn important component of power sector reforms is establishment of an independent autonomous Regulator, the Orissa Electricity Regulatory Commission for achievement of objectives enshrined in the OER Act, 1995. It became functional on 01.8.96 with the joining of its three members.

FORMATION OF GRIDCOThe Grid Corporation of Orissa Limited (GRIDCO) was incorporated under Companies Act, 1956 on 20.4.95. All transmission and distribution assets of OSEB were transferred to GRIDCO on 01.4.96 which took care of bulk procurement of power from different generating stations and transmitted the same to the load centres.

CREATION OF OHPCThe Orissa Hydro Power Corporation Limited (OHPC) was incorporated under the Companies Act, 1956 on 21.4.95. All the generating assets of Government as well as OSEB have been transferred to OHPC on 01.4.96. This Corporation takes care of all the operating and ongoing Hydro Power Stations. 49% of the share of the Orissa Power Generation Corporation (OPGC) were disinvested to the US based AES company in January, 1999.

PRIVATISATION OF DISTRIBUTIONAs a sequel to the passing of the Act, the distribution of power was privatized in Orissa and the management of the four subsidiary companies in charge of distribution in the Central Northern, Southern and Western zones of Orissa, namely CESCO, NESCO, SOUTHCO and WESCO was entrusted to a private company which took over 51% of the shares.

OPTCL & SLDC CREATEDGRIDCO became a deemed trading licensee from 10.6.05. The Orissa Power Transmission Corporation Ltd. (OPTCL) took over intra-state transmission & functions of the state load despatch centre on the same date.

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OBJECTIVES OF REFORMS• Increase efficiency• Bring accountability• Attract Private Sector Investment• Establish an independent and

transparent regulatory regime

ROLE OF OERC• Take measures conducive to an

efficient electricity industry in the State

• Safeguard the interests of the consumers

• Prevent monopolistic behavior by operators

• Establish independent and objective decision making process

ADVANTAGE TO THE STATE• Increased Private Sector Investment• Availability of adequate and reliable

power• Freeing of significant resources for

social sector investments

THE POWER SECTOR ADVANTAGE• Commercial viability• Efficient operation• Professional Skill

FUNCTIONS OF OERC• Issue licenses for transmission and

distribution• Regulate the operations of the

licensees• Fix and regulate tariff• Promote competitiveness• Create environment for private sector

participation• Ensure fair deal to customers• Aid and advise government on all

aspects of electricity industry

POWERS OF OERC• Issue/revoke licenses/to

approve/modify/ reject tariff change proposal

• Set technical standards and standards for consumer protection

• Arbitrate between operators• Issue enforceable orders• Review its decision wherever

necessary

THE CUSTOMER ADVANTAGE• Reliable, efficient and safe power

supply• Lowest possible rates• Awareness and implementation of

rights

THE POWER SECTOR BENEFITS ATTRIBUTABLE TO REFORM• Completion of Upper Indravati Project - 19.4.01• Massive T&D system upgradation• Revenue from sale of TTPS - Rs.356 crore• Revenue from disinvestment of OPGC - Rs.603 crore• Dividend from OPGC - Rs.75 crore (approx.)/annum• Revenue from disinvestment of Dstcos Rs.159 crore• Increased collection in Electricity Duty - Rs.250 crore• No subsidy by the Govt. of Orissa since 01.4.96THE ROAD AHEAD• Though Orissa has gained in term of financial benefits in the power sector, power

sector distribution continues to be plagued by high level of Aggregate Transmission and Commercial (AT&C) loss. The overall AT&C loss in 2006-07 is 43.3% and this compares poorly with states like Andhra Pradesh, Gujarat and West Bengal, which have managed to bring down their AT&C loss to around 30%. (West Bengal – 24%, Andhra Pradesh – 27%, Gujurat – 30%, Karnataka – 35%)

• High AT&C loss and high incidence of power theft continue to be the areas of concern. The State Govt. in the meantime has taken steps to establish Energy Police Stations and Special Courts but these are yet to function effectively

• Making distribution segment of the power industry efficient and sustainable is the key to the success of power sector reform and provisions of services of specified standards

• The Regulatory Commission is trying to strike the right balance between the requirements of commercial viability of distribution licensees and consumers’ interest.

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COMMISSIONERS DoJ DoRPAST• Somnath Som (Chairman)• Sarat Chandra Mahalik (Chairman)• Dhirendra Kumar Roy (Commissioner /

Chairman)• Dhruba Charan Sahoo (Chairperson)• Ashok Ranjan Mohanty (Commissioner)• Hari Shankar Sahu (Commissioner)• Bijoy Chandra Jena (Commissioner)

PRESENT• Bijoy Kumar Das (Chairperson)• Shital Kumar Jena (Commissioner)• Krushna Chandra Badu (Commissioner)

01.08.9616.06.9701.08.9601.11.0101.07.9606.05.0020.08.01

20.11.0603.12.0304.04.07

06.02.9722.03.0031.07.0131.10.0630.06.9904.07.0320.08.06

---

SOURCE & COST OF POWER PURCHASE (2008-09) AS APPROVED BY OERC

CONSUMER PROFILEDISTCOs As on

31st Mar. 1999

As on 31st Mar. 2000








As on 30th Sep. 2007

CESU 554,610 627,196 656,918 692,380 763,216 823,880 875,792 901,764 947,969 993,721NESCO 251,703 292,344 311,804 374,066 404,352 435,410 466,537 494,204 515,889 531,824WESCO 295,415 322,807 343,952 379,268 407,976 434,546 438,972 452,523 465,947 474,169SOUTHCO 322,912 358,201 381,970 411,596 426,960 435,557 461,958 474,075 497,049 514,452TOTAL 1,424,640 1,600,548 1,694,644 1,857,310 2,002,504 2,129,393 2,243,259 2,322,566 2,426,854 2,514,166% Growth 12% 6% 10% 8% 6% 5% 4% 4% 4%

Quantum (MU)

32%

2%

2%

1%

1%

29%

17%16%

COST (Rs in Cr)

2%

2%

2%3%

40%

13%

19%

19%

STATE HYDRO

TTPS

OPGC

CGPs

Renewable Sources

TOTAL NTPC (Central)

CHUKKA

TALA

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Total no. of consumersDistribution LossCollection EfficiencyAT&C Loss

1999-200014,24,640

43.9%77.3%56.7%

2006-0724,26,854

38.6%92.4%43.3%

2007-08 (upto Sep.07 25,14,166

36.5%90.8%42.4%

No. of distribution transformers as on 30.9.07Average / Peak demand during Feb., 2008

58,1692150 / 2750 MW

LENGTH OF TRANSMISSION LINES440 kV220 kV132 kV

LENGTH IN CKT-KM460.5

4482.44613.1

LENGTH OF DISTRIBUTION LINES33 kV11 kVLT LINE

LENGTH IN KM (As on Sep.,200711,315.3862,756.7461,818.74

THERMAL POWER STATIONS HYDEL GENERATING STATIONSTalcher Thermal (NTPC)

Ib Thermal (OPGC)

Total

460 MW

420 MW

880 MW

HirakudBalimelaRengaliUpper KolabUpper IndravatiMachhkundTotal

347.50 MW360 MW250 MW (50 MW x 5)320 MW (80 MW x 4)600 MW 150 MW x 4)34.5 MW (Orissa share)1912 MW

SHARE OF ORISSA FROM CENTRAL SECTOR POWER STATIONSPower Station Installed

Capacity (MW)Orissa Share in %

Orissa Share in MW at 100% availability

Firm power in MW at 100% availability

FARAKKA 1600 13.63% 218 161KAHALGAON 840 10.08% 85 62TSTPS Stage-I 1000 31.80% 318 234TSTPS Stage-II 2000 10.00% 200 147CHUKKA (Hydro) 270 15.19% 41 30TALA (Hydro) 1020 4.25% 43 35TOTAL 6730 905 669

Principal CPPs Installed Capacity (MW)

Principal CPPs Installed Capacity (MW)

Nalco, AngulNalco, DamanjodiRourkela Steel PlantICCLHPCL (INDAL)

FACORIspat Alloys

8x120 = 960.003x18.50 = 55.50

248.002 x 54 = 108.00

2x100+1x67.50 = 267.50

2x10.50 = 21.0040.46

NINL, DuburiNav BharatBhusan Steel, JharsugudaBhusan Steel & Strips, MeramundaliIFFCO, ParadipArati SteelsTotal

2 x 19.50 = 38.501 x 30 = 30.00

1x40 + 1x60 = 100.001x33 + 1x77 = 100.00

2 x 55 = 110.001 x 50 = 50.00

2128.96

TOTAL INSTALLED CAPACITY : 3697 MW

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CONSUMER PERSPECTIVE

• Issue of regulations, codes, licenses, and practice directions

• No tariff rise after 01.02.2001

• Electricity tariff in Orissa with effect from 01.4.07 and from 01.4.08

CATEGORY UNIT/MONTH PAISE/UNITw.e.f. 01.4.07

PAISE/UNITw.e.f. 01.4.08

DOMESTIC 100 150.00 150.00DOMESTIC 200 185.00 185.00IRRIGATION 200 120.00 120.00LARGE INDUSTRIES (70% LF) HT/EHT 321.34 / 308.34 321.34/308.34POW. INT. INDUSTRIES (80% LF) 308.68 / 295.05 308.68/295.05

• Introduction of Time of Day (ToO) tariff for all three phase consumers

• Rationalisation of Tariff towards cost base and voltage base

• Reduction of cross subsidy

• Quantification of T&D loss and benchmarks in tariff for restricting loss

• Introduction of guaranteed overall and individual Standards of Performance

• Vigorous monitoring of licensees performance

• Creation of 12 Grievance Redressal fora and 2 Ombudsmen to dispose of consumer

complaints

• Development of Regulatory Information Management System

• First website in Indian power sector created in 1998

• Consumer education

o Direct consumer interface programs by OERC

o Print and audio visual campaign

o Publication of frequently asked questions

o Translation of regulations into local language

o Networking of consumer groups empanelled with OERC

• Introduction of spot billing and meter cards

• Introduction of Voluntary Disclosure Scheme for unauthorised consumers

• Extensive training for Distco staff by OERC on regulations/Electricity Act, 2003

• Introduction of inter state open access

• Intra-state ABT is introduced

• Licensee’s Standard of Performance Regulations, 2004 provides compensation for deficiency

in service by the licensees as per the Schedule given overleaf.

• Introduction of pillar box metering in CESU area.

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Qn-1. What should you do if the power supply goes out in your house?

Ans. Lodge the complaint in the fuse-call centre by person or over phone. Ensure that the complaint date and time are recorded in the Register. If the initial complaint is not redressed within 4 hours, then complain to J.E.

preferably in writing. The power failure in your premises may be due to various reasons such as

failure near meter, problem at the service connection wire at the pole, supply line breakdown, fall out of heavy rain and whirlwind. The power should be restored within the following time.

If your complaint is not redressed within the stipulated time as mentioned above, you are entitled to compensation as given below:

If you are not satisfied with the response of the licensee, you may approach the GRF / Ombudsman as mentioned under Qns. 18 – 19.

Qn-2. What should you do if the licensee takes scheduled outage without giving 24 hours advance notice? What shall be the maximum duration of scheduled outage? What should be the restoration time of outage in summer and winter?

Ans. Scheduled outage shall not exceed 12 hours a day. In case of scheduled outage of power supply (i.e. stoppage of power supply), the

licensee should give wide publicity to its programme among the affected consumers through print, electronic media and public address system. But,

Rural �48 hrs.Urban �24 hrs.Failure of Distribution transformer

Rural �48 hrs.Urban �24 hrs.

Fall out of heavy rain, lightning and strong wind.

Rural �24 hrs.Urban �12 hrs.Supply line breakdown

Rural �24 hrs.Urban �6 hrs.

Failure near meter or problem in the service connection wire at the pole.

Restoration timeReason

You should claim from the SDO/Executive Engineer (Claim Form at Annexure-I) and the licensee shall adjust the amount in your energy bill.

200Failure of Distribution Transformer


100Fall out of heavy rain, lightning and strong wind.


100Supply line breakdown

Automatic; to be adjusted in your energy bill.100Failure near meter or problem in the service connection wire at the pole.

Mode of compensationCompensation amount (In Rs.)

Type of failure

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scheduled outage of power supply should not be made after 6 P.M. during summer and after 5 P.M. during winter. In case the licensee carry on its scheduled outage programme without giving 24 hrs. advance notice to the consumer, then the consumer should take the following steps:

Lodge the complaint in the fuse-call centre by person or over phone. Ensure that the complaint date and time are recorded in the Register. If the licensee is proved to have violated the above stipulation, you should get a

compensation of Rs.200/-, which you should claim from the SDO / Executive Engineer (Claim form at Annexure – I) and the licensee shall adjust the amount in your energy bill.

If you are not satisfied with the response of the licensee, you may approach the GRF / Ombudsman as mentioned under Qns. 18 - 19.

Qn-3. What should you do if the supply voltage is not improved to the level prescribed by the OERC? (cases of low / high voltage or frequency)

Ans. In case of domestic supply, voltage should be 230 V between phases and

neutral (for Single Phase.), 400 V between phases (for two or three phase supply).

The licensee shall maintain the prescribed voltage at the point of commencement of supply to a consumer within the limits of ± 6% in case of LT supply. If the licensee fails to meet the aforesaid standards, you shall take the following steps:

Lodge the complaint in the fuse-call centre by person or over phone if voltage remains outside the limit continuously.

Ensure that the complaint date and time are recorded in the Register. If the complaint is not redressed within 24 hours, then complain to SDO in

writing. The complaint must be redressed within 15 days in case of LT, 120 days in

cases involving up to 11 kV and 180 days in cases up to 33 kV, if no expansion or enhancement of network is involved.

If it is not redressed within time, you should get a compensation of Rs.200/- for each case of default, which shall be automatically adjusted in your energy bill.


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Qn-4. What should you do if you feel your meter is faulty or not working?

Ans. Lodge the complaint with the S.D.O. of the area in case of single phase Meter

and Executive Engineer (E.E.) of that area for three phase Meter supply. Get the due acknowledgement showing date & time. If the meter is defective and it belongs to licensee, the licensee shall replace the

meter within 30 days of receiving the complaint. Non-compliance of this provision makes the consumer automatically eligible to get a compensation of Rs.100/-.

If the meter is burnt due to causes not attributable to the consumer the licensee will replace the meter within 30 working days of removal of the meter in case the meter belongs to the licensee. Failure to comply with this provision will attract an automatic compensation of Rs.200/- for each case of default to be paid by the licensee.

If the meter is burnt due to causes attributable to the consumer the licensee will replace the meter within 15 days of the

receiving the cost of the meter, if the meter belongs to licensee. In case the meter is supplied by the consumer, s/he shall get the meter replaced

within the period of 30 working days after so advised by the engineer. Failure to rectify or get the meter replaced within the above period shall result in disconnection after 7 clear days of notice to the consumer by the licensee.

Meter testing can be done if so desired by the consumer in any accredited testing laboratory.

The licensee should allow the consumer to own the meter by paying its legitimate cost if s/he so desires in one installment or can pay meter rent till the landed cost is recovered. (Landed cost means cost of Meter, tax, transportation charges, storage charges etc.)


Qn-5. What should you do to get a new connection or to enhance your existing load?

Ans. The lawful occupier or owner of the premises should apply in form nos. 1 & 2

(given at Annexure – II) available in the local electricity section office. The sketch map of the premises and documentary evidence of the ownership or occupation of the premises along with the following non-refundable fees should be attached with the application form. Non-refundable processing fee for single : Rs.25.00/Rs.100.00 respectively phase supply / three phase supply

Non-refundable processing fee for : Rs.500.00/Rs.5000.00 respectively HT Load / EHT Load

In case of enhancement of contract demand, the application shall be accompanied by such processing fees as notified by the licensee.

The premises for which power supply is asked for should not have any arrear electricity dues.

Get the due acknowledgement showing date & time. Within three days of receipt of application for LT supply, three clear days notice

shall be sent by the Licensee asking the applicant to be present for inspection of the premises for entry of the supply mains.

After the entry point of the supply mains is settled, the Executive Engineer shall provide the applicant an estimate within seven days (from the date of deciding the entry point) for carrying out the work along with the security deposit required. Alternatively, the licensee should charge at the flat rate of Rs.500/- to small consumers requiring new connection up to and including 3 KW load without preparation of any estimate.

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After the deposit has been duly made, orders for taking up the work shall be issued within a period of three days from the date of deposit.

A final bill shall be sent to the consumer after giving service connection within one month indicating actual expenses incurred together with a demand or refund notice.

Where any difference or dispute arises as to the cost or fixing of the position of service line, the matter shall be referred to the Electrical Inspector.

If due to enhancement of contract demand, the classification of consumer changes, the Executive Engineer / Manager shall call upon the consumer to execute a fresh agreement.

In case there is delay for new connection feasible from existing network, the Executive Engineer / Manager shall automatically pay to the consumer Rs.100/- for each day of default as compensation, which should be adjusted in the next energy bill (in case of lapse of 30 days from the date of deposit).

DISTCOs make internal investigation regarding fixing of liability for recovering the compensation amount from the erring employees concerned. For this reason, DISTCOs should sensitize their employees about the provisions in the Regulations.

In addition to compensation, the licensee shall be liable to a penalty, which may extend to one thousand rupees for each day of default.

Qn-6. How much you need to pay for a single phase or three phase connection?

Ans: Type of consumer Fees for New Connection

Load up to & including 3 KW (Single Phase) connection. (preparation of estimate is not required)

A flat charge of Rs.500.00, Security Deposit and Processing Fee of Rs.25.00

Load above 3 KW (Single Phase) and three phase connection

Necessary estimate amount, Security deposit and Processing Fee.

Qn-7. How much Security Deposit you need to pay for a new connection?

Ans: A person seeking new connection is to pay and maintain the reasonable amount of initial security deposit, which may become due to him for the power supply and due to the provision of lines, plants or meters.

The S.D. shall be the charges for 3 months (for bi-monthly cycle) and 2 months (for monthly cycle) as per the following monthly charge calculation:

Monthly consumption charge = C.D. in kW x24 hrs. x 30 days x L.F.*x Energy charges in Rs./ Unit + C.D. in kVAx80% x Demand Charge in Rs./KVA.

* For Domestic consumers = 10% For General Purpose consumers = 30% For Irrigation Pumping and Agriculture = 15%

Security Deposit Calculation – An exampleSuppose the Contract Demand (CD) of a domestic consumer is 3.5 KW and billing for the consumer is done on a monthly basis.Monthly Consumption = 3.5 KW x 24 hrs. x 30 days x 10% = 252 units. Monthly consumption charge = 100 x Rs.1.40 + 100 x Rs.2.30 + 52 x Rs.3.10

= Rs.531.20Security Deposit = 2 x Rs.531.20 = Rs.1,062.40

In case the tariff rate changes the licensee shall review the amount of security deposit and shall demand for payment of shortfall or refund of excess amount (if not more than 10% of the existing amount). In this case the monthly consumption, to be

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taken to compute the security deposit, should be taken as average consumption for the period representing 12(Twelve) months of the previous year.

The additional security deposit has to be deposited within 30 days of demand. If the security deposit is not paid, the line may be disconnected. The licensee has to pay interest on the security deposit to the consumer by means of annual adjustment of the bank rate as on 1st May of every year.

The licensee has to refund the security deposit. within one month after termination of the agreement. Otherwise, the licensee has to pay 15% interest per annum from the termination date.

Qn-8. What will be the commercial liability if the consumer’s premises is beyond the reasonable norm for providing power supply?

Ans: The licensee has the power to recover expenditure which is incurred in providing power supply to a consumer. The licensee shall calculate the remunerative norm. If it is found to be remunerative, the consumer shall bear no extra cost. If not, the consumer has to bear the portion of charge to make it remunerative.

For calculating the remunerative norm, the licensee shall make a cost benefit analysis i.e. expenditure on material, power, repair and maintenance etc. and the expected benefit to be accrued from the consumer in the form of various charges. The comparison between the two shall tell whether the power supply is remunerative.

Qn-9. Whether certification of Electrical Inspector is required while extending Power supply?

Ans: EHT and HT installations do require approval of the Electrical Inspector or his authorized officer before approving the consumer’s installations for supply of power. For other cases of consumers where the approval of the licensee’s Engineer is required, if the consumer is not satisfied with the defect/defects pointed out by the engineer to him, he can refer the matter to the Electrical Inspector within 7 days, whose decision shall be final and binding.

Qn-10. What should you do to get a temporary connection?

Ans. Temporary connection can be taken to start construction of house, decoration of

marriage mandaps or Puja pandals, for a congregation in an open space etc. The maximum period for which temporary connection can be taken is 6 months.

For availing temporary supply all the above procedures (as mentioned in Qn-5) will be followed except service lines for temporary connection shall be laid by the Licensee where possible and the estimated cost for laying and removing such service lines together with estimated energy charge shall be paid by the applicant in advance on demand by the Licensee.

The Tariff for the temporary connection should be similar to that purpose for which the supply is required. For example, if you require power for construction of your house, then it will be charged at domestic rate.

Qn-11. Under which circumstances your power supply can be disconnected by the Licensee?

Ans. Where a consumer fails to pay any consumption charge for electricity or any

other sum due payable by him to the Licensee within a due date mentioned in the bill, the Licensees after giving not less than 15 clear days notice (after expiry of the due date) in writing may cut off the supply of electricity.

In case of continued default of more than two months, the Licensee shall be entitled to terminate the agreement and cut off the supply.

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No sum due from any consumer shall be recoverable after a period of two years from the date when such sum became first due unless such sum has been shown continuously as arrears of charges for electricity supply.

The power supply may be disconnected if it constitutes immediate danger to the safety of the installation or person.

The Licensee shall restore power supply to a consumer which has been disconnected due to non-payment of electricity bills within four working hours of receipt of production of proof of payment by the consumer.

Qn-12. What should you do on receipt of an erroneous/disputed bill from the Licensee?

Ans. In case of disputed or erroneous bill you shall lodge complaint with the

concerned S.D.O. with an acknowledgement. S.D.O./ Executive Engineer shall resolve the complaint within 30 days of receipt

of such complaint In case the complaint is genuine and the revision of the bill becomes necessary,

the due date for payment of bill shall be reckoned from the date of receipt of revised bill.

In case of defective/without meter or house-locked condition, billing should be made on average basis. In no case, load factor billing should be made.

If you are not satisfied with the response of the licensee, you may approach the GRF / Ombudsman as mentioned under Qns. 18 - 19.

Qn-13. What is an Electricity offence and what is the punishment?Ans.

Sl. No.

Offence Punishment Remark

1. Theft of Electricity(upto Contract Demand of 10 KW)

1st conviction –Imprisonment of maximum three years and/or with fine which shall not be less than 3 times the financial gain on account of such theft.

2nd or subsequent – Imprisonment of maximum three years and/or with fine 6 times of the financial gain on account of such theft.

2. Theft of Electricity(Exceeding Contract Demand of 10 KW)

1st conviction - Imprisonment of maximum 3 years and/or with fine which shall not be less than 3 times the financial gain on account of such theft. 2nd or subsequent – 6 times of the financial gain on account of such theft and/or imprisonment not less than 6 months but may extend to 5 years. Power supply not to be extended for 3 months to 2 years.

3. Theft of electric lines and materials

Imprisonment up to 3 years or fine or with both. On 2nd

attempt, imprisonment is 6 months to 5 years and fine of maximum 10,000 rupees.

4 Interference with meters or works of licensee (damaging or bypassing the meter including pillar box)

Imprisonment up to 3 years or fine up to Rs.10,000/- or both for continuing offence – daily fine of Rs.500/- maximum.

5. Negligently breaking and damaging works. (breaking, injuring, throwing

Fine up to Rs.10,000/-

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down or damaging any material)

6. Extinguishing public lamps

Fine up to Rs.2000/-

7. Intentionally Injuring works (cutting lines)

Fine up to Rs. 10,000/-

8. Receiving stolen property

Imprisonment of Maximum 3 years and/or fine.

Qn-14. What is abatement of electricity offences? Can an Officer/ employee be punished as abettor?

Ans.

When a person directly or indirectly helps another person for commission of any offence is called abetting of offence.

Whoever abets an electricity offence shall be punished with the punishment provided for the same offence.

If any officer or any other employee of the licensee enters into or acquiesces in any agreement with, abstains from, permits, conceals or connives at any act whereby any theft of electricity is committed, he shall be punishable with imprisonment for a term of three years, with fine, or with both. If an electrical contractor, supervisor or worker abets the Commission of an electricity offence, on his conviction, his license may also be cancelled.

Qn-15. What shall be done if a consumer has been charged with tampered/bypassed meters?

Ans. In this case the consumer will be assessed at twice the tariff rate for his

unauthorized use of electricity for the entire period during which such unauthorized use of electricity has taken place and if however the period during which such unauthorized use of electricity has taken place cannot be ascertained, such period shall be limited to a period of 12 months immediately preceding the date of inspection.

The following officers of Distribution Licensee are designated as Assessing Officers by the Govt. of Orissa u/s 126 of the Electricity Act, 2003

1. For Single Phase Low Transmission Consumer – Assistant Engineer / Assistant Manager of the Concerned Distribution Companies and above.

2. For Three Phase/High Tension Consumers – Executive Engineer / Manager of concerned Distribution companies and above.

Any person aggrieved by a final order made by an assessing officer within 30 days of the

order file an appeal before the appellate authority (Deputy Electrical inspector) with requisite fees (1% of the assessment amount).

Qn-16. How should the complaint of the consumers be handled by the licensee?

Ans: The Complaint Handling Procedure as approved by OERC and notified by the Licensees may be seen in the Annexure –V.

Qn-17. To which category of consumer you belong?

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Ans. Domestic category: If you avail power to your residential premises for domestic

purposes only, which may include connected load for non domestic purposes like offices, consulting chambers & other mixed loads up to 20% of the total connected load, then you will be categorized as domestic consumer. This category also includes occupants of flats in multistoried buildings or residential colonies receiving power at single points for domestic purposes.

General purpose: This category relates to supply of power to premises which are used for office, business, general purpose where non-domestic load exceeds 20% of the total connected load.

Specified public purpose: This category relates to supply of power to (a) religious institutions.(b) educational institutions (including their hostels). (The term

‘educational institution’ does not include vocational training or coaching centres).

(c) hospitals, dispensaries and primary health centres owned by government, local bodies and charitable institutions (recognised as such by Income Tax Dept.),

(d) electric crematorium and (e) non-commercial sports organisations.

Qn-18. How should you approach the Grievance Redressal Forum (GRF)? Ans.

Grievance Redressal Forums (GRFs) are the Grievance Cell of the Licensee constituted by the Licensee with the approval of Orissa Electricity Regulatory Commission (OERC) under Sec 42(5) of the Electricity Act, 2003.

You should file your complaint at GRF in writing. The Forum may not insist any format for such filing. Few examples of the nature of the complaint are illustrated below:i) New Connectionii) Disconnection/Reconnection of Supplyiii) Voltage fluctuationiv) Contract demand/Connected loadv) Billing disputes (except penal bill u/s 126 of the Electricity Act, 2003)vi) Interruptionsvii) Metering (except dispute regarding accuracy of the matter)viii) Classification/Re-classification of consumerix) Shifting of service connection/Diversion of lines and shifting of equipmentx) Transfer of consumer ownershipxi) Agreement/Termination of agreementxii) Security depositxiii) Installation of equipment and apparatus of the consumerxiv) System of supply including guaranteed standards of performance.

The Forum shall entertain those complaints, which are under its territorial and statutory jurisdiction.

After receiving the complaint, the Forum may seek additional information and details, as required, from the complainant.

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The Forum shall decide the complaint expeditiously and shall communicate its decision to the Complainant within a period not exceeding 45 days of the receipt of the Complaint by the Forum. The Forum shall give the reasons in support of its decisions.

The addresses & jurisdiction of the GRF’s have been given at Annexure – III. Engagement of an Advocate is not mandatory. S/he or their representative can

appear and plead the case. If s/he prefers, they can engage an advocate.

Qn-19. Who is the Ombudsman & when and how can you approach the Ombudsman?

Ans. The Ombudsman is statutory officer appointed by the OERC to dispose

representations of consumers aggrieved by orders of the GRF. At present there are 2 Ombudsman functioning in Orissa, Ombudsman I for

CESU and Ombudsman II for WESCO, NESCO & SOUTHCO. Address of the two Ombudsman is as follows:

Ombudsman I & II, Qr. No. 3R 5/2, GRIDCO Colony, P.O. Bhoinagar, Bhubaneswar – 751022. Phone: 2543825 (Office)

If you are aggrieved by the order of the GRF, you may make a representation to the Ombudsman within 30 days from the date of the decision of the Forum.

Or, make a representation within 30 days of expiry of the period within which the Forum was required to pass its order i.e. within 45 days + 30 days = 75 days.

Ombudsman will first try to dispose of the matter through mutual conciliation. If such conciliation fails, then the Ombudsman will dispose of the representation

after providing the licensee an opportunity for hearing. The Ombudsman shall dispose of the complaints within two months.

Qn-20. What can you do if the licensee fails to obey orders of the GRFs / Ombudsman?

Ans. Failure to implement or comply with such order or direction shall amount to

contravention of these Regulations for the purpose of Section 142 of the Electricity Act 2003.

Sec 142 of the Electricity Act, 2003 stipulates that: Punishment for non-compliance of direction by Appropriate Commission: - In case any complaint is filed before the Appropriate Commission by any person or if that Commission is satisfied that any person has contravened any provisions of this Act or rules or regulations made thereunder, or any direction issued by the Commission, the Appropriate Commission may after giving such person an opportunity of being heard in the matter, by order in writing, direct that, without prejudice to any other penalty to which he may be liable under this Act, such person shall pay, by way of penalty, which shall not exceed one lakh rupees for each contravention and in case of a continuing failure with an additional penalty which may extend to six thousand rupees for every day during which the failure continues after contravention of the first such direction.

In such cases, you can file petition in the Commission (OERC) against the non-compliance of Ombudsman’s order.

Qn-21. What should you do to disconnect your power supply for a temporary period (Going on vacation or keeping the premises locked for a considerable period i.e. more than one month)?

Ans. It is your responsibility to get your supply disconnected otherwise you will remain

liable for all charges. You should request for disconnection to concerned Junior Engineer at least 7 days prior to the proposed date of vacation. By doing so, you are not only saving on account of charges but also safeguarding your house from possible hazards due to electricity in your absence.

The Junior Engineer shall arrange to take a special reading of the meter before disconnecting the power supply and getting an acknowledgement from you.

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If he fails to disconnect the supply, you shall not be responsible either for consumption of energy or safety of the equipments of your premises.

When you require restoration of power supply to your premises you should request in writing to the concerned J.E. after clearing all the arrear dues.

In case of default, the Licensee will pay you Rs.100/- automatically as compensation.

Qn-22. When should a consumer receive his bill?

Ans. The engineer or his authorized agent is bound to despatch the bills within ten

days from the end of billing cycle. The Licensee shall send the bills to the consumers either by post or by courier or through the messenger well before the due date to avoid any inconvenience to the consumer not covered under spot billing. (In case of spot billing, bills are handed over then and there after the meter reading)

The due date of payment for all consumers shall be fifteen days from the bill

date which is mentioned on the face of the bill.

Qn-23. Where do consumers pay their electricity bill? Ans.

The bill can be paid at the local collection center or any other collection center specified by the Licensee either in cash or by bank draft or by bankers cheque, on any working day during the prescribed hours.

You may give the crossed account payee cheque (mentioning service connection no., billing month, consumer name and address including telephone number) to meter reader or drop the same in the drop boxes at collection centers of the Licensee. You should not tender cash towards energy bill to any person except at collection centre.

You can avail rebate if you pay the bill amount within due date. For LT users, the rebate allowed is 10 paise for each unit of energy consumed in a month.

Qn-24. How do you calculate your load (Contract Demand)?Ans.

In case of non-availability of rated capacity of any item, the load as given at the end of Form No. 1 (Annexure – II) shall be considered for Domestic and General Purpose category of consumers. Load calculation for a typical household is illustrated below.

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5880TOTAL =

180360WLight Points (unless otherwise declared by the consumer,

1201120WPersonal Computer with monitor

3751375WPump Set

200012000WAir conditioner (1.5Ton)

30130WAqua guard filter m/c

45145WKitchen Exhaust Chimney

3401340WWashing Machine

Load (Watts)4 = 2 x 3

No. of items

3

Load per item (Watts)

2

Item

1

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Spare plug points shall not be counted towards connected load.

Qn-25. How do you calculate your bill ?Ans.

The following items are to be mentioned in general in the monthly electricity bill of a consumer.

Various Charges (Refer Annexure �IV for TARIFF EFFECTIVE FROM 1ST APRIL, 2008)Energy Charges (140 paise per unit for first 100 units, 230 paise per unit for next 100 units

and 310 paise per unit for balance units of consumption for LT domestic consumers)Monthly Minimum Fixed Charge ( Rs.20/- for first or part KW and Rs. 10/- for additional KW

for domestic other than Kutir jyoti consumers)Meter Rent (If supplied by the Licensee and till the landed cost is recovered from the

consumer)Electricity duty charges (4% of Energy Charges for a domestic consumer)Adjustments if anyArrears if anyDue date of paymentTotal Amount PayableRebate Allowed (if paid within due date of payment)

10. Meter Reading (Present and previous)9. Meter No.

8. Contract Demand (e.g. 0.5 KW, 2 KW, 200 KW)

7. Consumer Category (e.g. Domestic, General Purpose etc.)

6. Name of the consumer & address. 5. Consumer No.

4. Date of bill3. Bill period

2. Name of the Division/ Sub division/ Section.

1. Bill No.

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Sample Calculation of a Bill of a Domestic Consumer

The domestic consumer has a contract demand of 3.5 KW and the meter was supplied by the Licensee. Suppose the reading of the meter was 7511 in the previous month and the present reading is 7782. The bill for this month will be calculated as follows:Present Meter Reading : 7782Previous Meter Reading : 7511Units Consumed for this month (7782 - 7511) : 271(1 unit = 1 KWH (Kilowatt Hour); i.e. When any equipmentof 1 KW load runs for 1 hour, it consumes 1 unit of electricity. Or, if a bulb of 100W is used for 10 hours, it shallconsume 100 * 10 = 1000 WH = 1 KWH = 1 unit of energy)Energy Charges (100 x 1.40) = 140.00 : 590.10 (100 x 2.30) = 230.00

(71 x 3.10) = 220.10--------------

590.10Monthly Minimum Fixed Charge : 50.00

(20 for 1st KW + 10 for 2nd KW + 10 for 3rd KW + 10 for 0.5 KW = 50.00)

Meter Rent : 15.00 :Electricity Duty (590.10 x 4% = 23.60) : 23.60(Govt. dues)

----------------------------Total: 678.70

Rebate allowed if paid within due date (271 x 0.10) : 27.10Payable within due date : 651.60

Qn-26. What can you do to save electricity and reduce your bill? Ans.

One unit of electricity saved at consumer end avoids three units of fresh capacity addition. If each consumer of Orissa strives to save one unit of electricity a day, it would result in dispensing with the setting-up of a power plant of capacity 300 MW thus saving Rs.1500 crores at the first place. Moreover, it will be good for you as it will reduce your electricity bill; will be better for the country as it will reduce further depletion of valuable coal and gas reserves; will be the best for your children and grand children as they will inherit a less polluted world to live in. In this perspective, concerted effort should be made by all to save electricity.

Major savings (at least 30%) in usage of electricity can be made from lighting, cooling and heating devices and the cost of upfront investment can be recovered within a year. In this regard, you can do the following:1. Use CFLs (Compact Fluorescent Lamps) as they use up to 75% less energy

and last up to 10 times longer than incandescent bulbs. Use electronic chokes in tube lights as they are more efficient than the magnetic chokes. Hotels and restaurants should use BIS marked solar heating systems instead of geysers. Use BIS marked pump sets, power capacitors, fort / reflex valves in agricultural sector.

2. Make a conscious effort to turn off all lights, fans, air conditioners, mosquito repellants and other electrical appliances and gadgets when not in use. Also,

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switch off the power switch in case of computer, TV or music system, which you normally leave on standby mode consuming energy 24 hours a day.

3. Check the following wastage factors for maximum savings from your heating and cooling systems.a) insulation e) wrong placementb) faulty wiring f) improper ventilationc) over-rated heating gadgets g) negligence in usaged) improper fittings h) negligence towards

maintenance.4. Clean the lamps and reflecting surfaces regularly as the light output decrease

over time due to the accumulation of dust, grease, dirt etc.5. Follow simple tips given below for conserving electricity:

a) Iron a pile of clothes at one go, instead of one or two at a timeb) Take bath one after the other while the water in the geyser is still warm.c) Cool food to room temperature before placing them in refrigerator. Moreover, open and close the doors of the refrigerator as quickly as possible.d) Cook your food in microwave oven at one go.

Qn-27. If an electric pole or wire is in a hazardous condition near the place you live in (e.g. home, shop etc.), what should you do?

Ans. Inform the electrical S.D.O. of the area specifying the details of the location and

condition of that hazardous spot and request him to take immediate corrective action such that any untoward incident involving life and property can be avoided. Preferably, make the request in writing and keep an acknowledgement of the same.

If you are not satisfied with the steps taken by the S.D.O., bring this to the notice of Deputy Electrical Inspector / Electrical Inspector and request him to take appropriate action in the matter.

Qn-28. In which situation a licensee’s man can enter into your premises?

Ans: For carrying out general inspection, repair and testing, the Licensee or the authorized person of the licensee shall be entitled to enter your premises after informing you of his intention.

Licensee or the authorized person of the licensee can also enter into your premises :(1) For altering the electric supply lines, meter, fittings, works and apparatus for

the supply of electricity, if those belong to the licensee. (2) Ascertaining the amount of electricity supplied or the electrical quantity contained

in the supply or(3) Removing where supply of electricity is no longer required or where the licensee

is authorized to take away and cut off such supply, and electric supply lines, meters, fittings, works or apparatus belonging to the licensee; and

(4) Enter any premises or land in pursuance of a special order the Executive Magistrate giving not less than 24 hrs. notice to examine and test the electric wire, fittings, works and apparatus of the consumer. If the consumer refuses the entry, the licensee may serve a 24 hrs. notice in writing and cut off power supply.

Qn-29. Can the Static meters be used in your premises and whether meters can be installed outside the consumer premises?

Ans: Henceforth, all consumer meters shall be of static type and should comply with relevant standards prescribed by Bureau of Indian Standards. The existing electromagnetic meters shall continue until it becomes defective/ inoperative and irreparable. Subsequently, they shall be replaced with Static meters only by the licensees. Accordingly to CEA Regulation the meter shall be installed either at

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consumer premises or outside the consumer premises. When the licensee installs the meter outside the premises of the consumer then a real time display unit shall be provided by the licensee at the consumer premises for information about consumption to the consumer. For the billing purpose reading of the consumer meter and not the display unit shall be taken into account.

Qn-30. What is the rise in electricity tariff over last five years?

Ans: The electricity tariff has not been hiked since 01.02.2001. In spite of upward revision of salary & pension of the employees, repayment of principal and interest on the borrowings and upswing in maintenance cost of electricity lines & transformers, the OERC has not enhanced the electricity tariff of the domestic users after 01.02.2001. On the other hand, the electricity tariff of Agro-industrial consumers such as horticulture, pisciculture, sericulture, cold storage etc. has been reduced from the range of Rs.4.50 – Rs.3.20 to Rs.1.10-Rs1.00 with effect from 01.04.2008. The trend in the electricity tariff since the year 1996-97 till 2008-09 has been given at Annexure-VI, VI-A & VI-B.

- If inflation is factored then the overall tariff in 2008-09 has reduced by 26.38% in real terms compared to the tariff of 1995-96 i.e. the year after which reform was introduced.

Annexure-IFORM NO. 4

( See Regulation 5 Schedule III of OERC (Licensees Standards of Performance) Regulations, 2004.)

APPLICATION FOR CLAIMING OF COMPENSATION

Dated, the ……………………

To

The Sub-Divisional Engineer.

……………………………..Division,

At…………………………

Dear Sir,

I, the undersigned with the consumer no./id ……………………………………. request you to consider my case and provide me the compensation as claimed below.

- Postal Address of the Applicant :

- Brief history of the problem and reasons for claiming the compensation (Attach a new page if required)

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- Photocopies of the relevant documents1. …………………………………….…………………………………….2. …………………………………….…………………………………….3. …………………………………….…………………………………….4. …………………………………….…………………………………….

- Mention the type and amount of compensation claimed (Refer to the table given overleaf)Type :…………………………………….…………………………………….Amount: :……………………(Rupees………….……………………………….)

(Signature of Applicant)

(ACKNOWLEDGEMENT SLIP)

Received the claim for compensation from Mr./Ms .………………………………….…………having Consumer No./Id ………………………………….… for an amount ……………………… on ……………………….

Office Seal Receiving Authority of Licensee

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SCHEDULE –III(See Regulations –5)

GUARANTEED STANDARDS OF PERFORMANCE AND LEVEL OFCOMPENSATION TO CONSUMER FOR DEFAULT IN EACH CASE

SCHEDULE OF COMPENSATION AND MANNER OF PAYMENT

Service area Compensation payable to

affected consumer Manner of payment

Normal Fuse-off

Urban / Other Areas Rs. 100 in each case of default Automatic

Line Breakdowns

Urban / Other Areas Rs. 100 to each affected consumer To be Claimed

Distribution Transformer failure

Urban / Other Areas Rs. 200 to each affected consumer To be Claimed

Period of scheduled outages

Maximum duration in a single stretch /Restoration of supply

Rs. 200 to each affected consumer To be Claimed

Voltage Variations

No expansion/enhancement of network is involved Rs. 200 in each case of default

Automatic

Up-gradation of distribution system is required

Rs. 500 in each case of default Automatic

Harmonics

EHT / HT connections To be decided by the Commission at appropriate time.

Meter Complaints

Inspect and check correctness Rs. 100 in each case of default To be Claimed

Replace slow, creeping or stuck up meters Rs. 100 in each case of default Automatic

Replace burnt meters if cause not attributable to consumer

Rs. 200 in each case of default Automatic

Application for new connection/additional load Connection feasible from existing network Release of supply Rs. 100 for each day of default Automatic

Network expansion/enhancement required for providing connection

Release of supply – Low Tension (including agriculture) Rs. 100 for each day of default To be Claimed

Release of supply – High Tension 11KV supply Rs. 500 for each day of default To be Claimed

Release of supply – High Tension 33KV supply / Extra High Tension services

Rs. 500 for each day of default Automatic

To be Claimed: This mode of payment requires the consumer to bring to the notice of the Licensee that the standard has been violated and accordingly claim the compensation amount from the Licensee.

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Annexure-II

FORM NO. 1

( See Regulations 3 and 15)

FORM OF REQUISITION FOR SUPPLY OF ELECTRICAL ENERGY (FOR DOMESTIC & GENERAL PURPOSE CATEGORY)

To

The Junior Engineer/ Sub-Divisional Engineer,

(Indicate the local area of the jurisdiction of the engineer of the licensee)

Sir,

1. I/We hereby request you to supply Electrical energy to the premises hereinafter described. I/We am/are the owner/lawful occupier of the premises at ... in which supply of electrical energy is now required.

2. I/We agree to take supply for TWO YEARS to utilise the energy for General Purpose/ Domestic purposes only. Thereafter Agreement shall so continue unless terminated by either of the parties after giving one month's notice.

3. I/We agree to pay for the service connection and other dues including the security as may be payable and shall also pay the charges, surcharges, electricity duty in accordance with the OERC Distribution (Conditions of Supply) Code, 2004 provided that annual sum payable individually by me/us under the proviso Section 45 of the Electricity Act, 2003 shall not be deemed to be part of the minimum monthly charges or demand charges, if any, payable under Regulations 84 and 85 of the OERC Distribution (Conditions of Supply) Code, 2004

4. I/We have obtained and perused a copy of OERC Distribution (Conditions of Supply) Code, 2004 and understood its contents and hereby undertake to observe and comply with the terms and conditions stipulated therein to the extent they are applicable to me/us.

5. I/We further require you to supply me/us with the necessary meter/meters on hire in terms of Section 55 of the Electricity Act, 2003. I/We agree to give you such security [as per Section 47(1) (b)of the Electricity Act, 2003] as may be required for the price of the meter/meters, whenever called upon to do so. (Strike out if meter to be supplied by the consumer).

6. Plot/Holding No. of the premises :Village/Town/Street:Address for Correspondence:Owned by:(Name & Full address)Tenanted/occupied by:(Name & Full address)Written permission of the Yes/No/Not-applicable/ApplicableLandlord/owner TenderedWritten permission of way leave (Furnish if required)

{Refer to Regulation 8 of the OERC Electricity Distribution (Conditions of Supply) Code, 2004}

7. The following are my/our electrical installation to be fixed in the premises:No. of Wattage TotalPoints of points wattage

Tube light Incandescent lamp Table Fan/Fan (36 “)…

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Fan (48”)Fan (56”)……………………….. Air Circulator……………….. Tape Recorder/Music system… Television ……………………….Mixie …………………………….Electric Iron …………………… Fridge ………………………….. Cooler ………………………….. Heater (for cooking) ………….. Heater( for water heating)…… Microwave oven ………………. Washing machine ……………..Aqua guard filter m/c…Kitchen chimney ……….. Air conditioner (1 /1.5Ton) ………Geyser …………………………. Pump Set ……………………… Personal Computer ……………………… Printer …………………………. Industrial appliance…Other equipment ……………. :

8. My contract demand is ______ KW/KVAThe electrical installation works will becarried out by ........................................(contractor)

Date: Applicant's Signature

______________________________________________________________________

Note :

• Addition or omissions to the connected load/contract demand to be notified to the licensee and permission obtained before effecting such changes.

• The wattage against item (7) above may be estimated as following :

(i) In case of non-availability of rated capacity of any item, the load shown below shall be considered for Domestic and General Purpose category of consumers.

Item Load per item (in watts) NO. of items Load1. _2 3 4=2X3Tube light … 40 WIncandescent lamp … 60 WTable Fan / Ceiling Fan (36“) … 60 WAir Circulator … 180 WCeiling Fan (48”) … 60 WCeiling Fan (56”) … 70 WExhaust Fan … 75 WMusic system … 40 WTelevision (Portable) … 65 WTelevision … 125 W Mixie / grinder … 500 W Electric Iron … 450 WFridge (Single door) … 1/8 HP (100 W)Fridge (Double door) … 1/6 HP (125W)Cooler … 170 WHeater (for cooking) … 1000/1500 W(according to physical availability) Heater (for water heating) … 1000/1500 WMicrowave oven … 600/900 WWashing machine … 340 WKitchen Exhaust Chimney … 45 WAqua guard filter m/c … 30 WAir conditioner (1 Ton) … 1500WAir conditioner (1.5Ton) … 2000WGeyser … 2000 W

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Geyser (Instant) … 3000WPump Set … 375 WPersonal Computer with monitor … 120 WPrinter … 100 W

(ii) Each light point as … 60 W unless otherwise declared by the consumer, which will be final.

(iii) Spare plug points shall not be counted towards connected load.The acknowledgement of application is to be made to the applicant.

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FORM NO. 3

(See Regulation 15)

STANDARD AGREEMENT FORM FOR SUPPLY OF ELECTRICAL ENERGY

THIS AGREEMENT made on the .............. day of ...................................... two Thousand and ............................ between ................................................................... (Name of the Licensee) (hereinafter called "the Licensee" which expression, unless repugnant to the subject or context, shall include its successors and assigns) of the ONE PART And The name of the consumer and the address in detail should be mentioned. In the case of Registered partnership firm, besides the name and address of the firm the name and address of the Managing Partner or the Partner executing the agreement on its behalf should be mentioned. In the case of a Company incorporated under the provisions of the Companies Act, 1956, the address of the registered office of the Company and the name of the Managing Director or Principal Officer of the Company duly authorised to executive the agreement should be stated.

(Thereinafter called "THE CONSUMER" which expression, unless repugnant to the subject or context, shall include his heirs, successors and assigns) of the OTHER PART.

WHEREAS the consumer has requested the licensee to supply electrical energy to the premises of the consumer situated at ........................ in the district of ................................. for the purpose of ..................................................... and the licensee has agreed to supply the same on terms and conditions stipulated hereunder.

NOW THESE PRESENTS WITNESS that in consideration of the payment to be made by the consumer as herein after contained, it is hereby MUTUALLY AGREED BY AND BETWEEN THE PARTIES HERETO as follows:

1. Duration of Agreement : This agreement shall commence from the date of its execution and shall continue to be in force until the expiry of FIVE years from the date of supply, and thereafter shall so continue until the same is determined by either party giving to the other, two calendar month’s notice, in writing, of its intention to terminate the Agreement.

Provided that after the initial period of agreement if power supply remains disconnected for a period of two months for non-payment of tariff or non-compliance of the directions issued under the OERC Distribution (Conditions of Supply) Code, 2004 and no effective steps are taken by the consumer for removing the cause of disconnection and for restoration of power supply, the agreement of the licensee with the consumer for power supply shall be deemed to have been terminated on expiry of the 2 months period from the date of disconnection without further notice.

2. Condition of Supply : The consumer has obtained and perused a copy of the OERC Distribution (Conditions of Supply) Code, 2004 understood its contents and undertakes to observe and abide by all the terms and conditions stipulated therein to the extent they are applicable to him. The said Code as modified from time to time, to the extent they are applicable shall be deemed to form part of this Agreement.

3. Quantum of Supply : Subject to the provisions hereinafter contained and during the continuance of this Agreement, the licensee, represented by the ‘engineer’, shall supply the consumer and the consumer shall take from the licensee, a supply up to but not exceeding a contract demand of .........KVA/........KW. The consumer may utilise power up to ......... KVA/...... KW.out of the aforesaid contract demand in his residential colony for use by himself or his employees.

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4. Type of Supply : The aforesaid supply shall be from a three phase 50 Hz alternating current system at a normal pressure of ......... Volts. The quantum of supply shall be measured by a suitable metering equipment of ......... Volts.

5. Security Deposit : The consumer, pursuant to the OERC Distribution (Conditions of Supply) Code, 2004 has made Security Deposit of Rs................. in favour of the engineer. The consumer undertakes to make any additional security deposit, as and when called upon by the engineer.

6. Charges to be paid by the Consumer : The consumer shall pay to the engineer, for power demanded and electrical energy supplied under this agreement ‘minimum monthly charges’, ‘demand charges’, ‘energy charges’ and ‘other charges’ in accordance with the provisions of OERC Distribution (Conditions of Supply) Code, ,2004 and as notified in the Tariff Notifications from time to time;

Provided that annual sum payable by any individual consumer under the proviso to Section 45 of the Electricity Act, 2003, shall not be deemed to be part of the minimum monthly charges or demand charges, if any, payable by the consumer or the particular class of consumers under Regulation 84 and 85 of the OERC Distribution (Conditions of Supply) Code, 2004 Provided further that the consumer shall pay electricity duty or such other levy, tax or duty as may be prescribed under any other law in addition to the charges, fuel surcharge and transformer loss payable under the OERC Distribution (Conditions of Supply) Code, 2004.

7. The tariff and conditions of supply mentioned in this Agreement shall be subject to any revision that may be made by the licensee from time to time.

8. Stamp Duty : The consumer agrees to bear the cost of the stamp duty and all costs99 incidental to the execution of this Agreement in full.

In WITNESSES WHEREOF the parties hereto have put their hands and seals this the ............. day of .........................20…….

Signature of the consumer Signature of the engineer acting for

and on behalf of the

................................ (licensee)

Witnesses to the execution Witnesses to the execution

by the consumer. by the engineer.

1. 1.

2. 2.

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Annexure–IIIAddress & Telephone No. of Ombudsman & GRF

CESU

The Ombudsman (I),Qrs. No. 3RS/2, Gridco Colony) P.O: Bhoi Nagar,Bhubaneswar - 7510220674-2543825

The President, Grievances Redressal Forum, Bhubaneswar, (CESU) II Floor,OMFED Building, Sahidnagar,Bhubaneswar-7. Tel : 0674-2545686

The President Grievances RedressalForum, (CESU) Bhubaneswar ElectricalCircle, No. II, At Quarter No. 3R/1,T.L.C. Colony, Under K.E.D., Khurda,Pin – 752055. Tel : 06755-221529

The President, Grievances RedressalForum, Cuttack, 2RB-37, CESCOColony, Badambadi,PO: Arundeo Nagar,Dist-Cuttack. Tel : 0671-2322685

The President, Grievances RedressalForum, Dhenkanal, (CESU) NearFisheries Office, Kunjakant, Dhenkanal-759001. Tel : 06762-227527

The President, Grievances RedressalForum, Paradeep, (CESU) At-Pitambarpur,PO- Bhutmundai,Via- Kujang,Dist-Jagatsinghpur. Tel : 0671-2377071

NESCO

The Ombudsman (II), Qrs. No. 3RS/2, GridcoColony) P.O: Bhoi Nagar Bhubaneswar – 7510220674-2543825

The President, Grievances Redressal Forum, Balasore,(NESCO) Near Kali Mandir, Vivekananda Marg,Balasore-756001. Tel : 06782-325890

The President, Grievances Redressal Forum, JajpurRoad, (NESCO)T.T.S. Colony, DhabalagiriPo- Sobra,Dist - Jajpur. Pin Code – 755 019. Tel : 06726-224668

WESCO

The Ombudsman (II), Qrs. No. 3RS/2, Gridco Colony) P.O: Bhoi NagarBhubaneswar – 751022 Tel : 0674-2543825

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The President, Grievances RedressalForum, Burla, (WESCO) Qtr No. SD 6/2Near N.A.C Collage, Burla Dist- Sambalpur. Pin Code-768017.Tel : 0663-2432839

The President, Grievances RedressalForum, Rourkela, (WESCO) ElectricalCircle Office, Q-2, Rourkela CivilTownship, Rourkela-769004.Tel : 0661-2400963

The President, Grievances RedressalForum, Bolangir, (WESCO), Wesco GuestHouse (In front of Children’s Park),Bolangir - 235741. Tel : 06652-235741

SOUTHCO

The Ombudsman (II), Qrs. No. 3RS/2, Gridco Colony, P.O: Bhoi NagarBhubaneswar – 751022, Tel : 0674-2543825

The President, Grievances RedressalForum, Berhampur, (SOUTHCO)Near De Paul School, Engineering SchoolRoad, Berhampur-760010Tel : 0680-2296176

The President, Grievances RedressalForum, Jeypore, (SOUTHCO) PowerHouse Colony, Jeypore, Dist-Koraput.Tel : 06854-250610

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Annexure-IVRETAIL SUPPLY TARIFF EFFECTIVE FROM 1st APRIL, 2008

Note: Energy Charges for HT & EHT Consumers

Load Factor (%) HT EHTup to 50% 300 p/u 290 p/u>50% = <60% 225 p/u 202 p/u>60% 220 p/u 202 p/u

Sl. No. Category of Consumers

Demand Charge (Rs./KW/ Month)/

(Rs./KVA/ Month)

Energy Charge (P/

kWh)

Customer Service Charge

(Rs./Month)

Monthly Minimum

Fixed Charge for first KW or part (Rs.)

Monthly Fixed Charge for any additional KW

or part (Rs.)

Rebate (P/kWh)/ DPS

1 Domestic 1.a Kutir Jyoti < 30U/month FIXED MONTHLY CHARGE ----> 30 1.b Others 10

(Consumption <= 100 units/month) 140 20 10

(Consumption >100, <=200 units/month) 230 20 10

(Consumption >200 units/month) 310 20 10 2 General Purpose < 110 KVA 10 (Consumption <=100 units/month) 320 30 20

(Consumption >100, <=300 units/month) 410 30 20

(Consumption >300 units/month) 450 30 20 3 Irrigation Pumping and Agriculture 110 20 10 10 Agro Industrial Consumers 110 20 10 10

4 Public Lighting 320 20 10 DPS/Rebate

5 L.T. Industrial (S) Supply 320 40 30 10

6 L.T. Industrial (M) Supply 320 80 50 DPS/Rebate

7 Specified Public Purpose 320 50 50 DPS/Rebate

8 Public Water Works and Swerage Pumping<110 KVA 320 50 50 10

9 Public Water Works and Swerage Pumping >=110 KVA 200 320 30 10

10 General Purpose >= 110 KVA 200 320 30 DPS/Rebate

11 Large Industry 200 320 30 DPS/Rebate

12 Bulk Supply - Domestic 10 230 250 1013 Irrigation 30 100 250 10

Agro Industrial Consumers 30 100 250 1014 Specified Public Purpose 5015 General Purpose < 110 KVA 5016 H.T .Industrial (M) Supply 5017 General Purpose >= 110 KVA 200

18 Public Water Works & Swerage Pumping 200

19 Large Industry 20020 Power Intensive Industry 20021 Ministeel Plant 20022 Railway Traction 200

As indicated

in the notes

below.

250 DPS/Rebate250 10250 DPS/Rebate250 DPS/Rebate250 10250 DPS/Rebate250 DPS/Rebate250 DPS/Rebate

250 DPS/Rebate

23 Emergency Supply to CPP 0 400 250 DPS/Rebate24 Colony Consumption 0 230 0 DPS/Rebate

25 General Purpose 20026 Large Industry 20027 Railway Traction 20028 Heavy Industry 20029 Power Intensive Industry 20030 Ministeel Plant 200

As indicated

in the notes

below.

700 DPS/Rebate700 DPS/Rebate700 DPS/Rebate700 DPS/Rebate700 DPS/Rebate700 DPS/Rebate

31 Emergency Supply to CPP 0 380 700 DPS/Rebate32 Colony Consumption 0 230 0 DPS/Rebate D.C. Services RATE FOR D.C. SUPPLY

34 Domestic SAME AS RATE AT SL. 1 1035 General Purpose < 110 KVA SAME AS RATE AT SL. 2 1036 L.T. Industrial (S) Supply SAME AS RATE AT SL. 5 10

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For details, the orders of the Commission may be referred.

Note:(i) Three phase consumers with static meters are allowed to avail TOD Tariff excluding Public Lighting

@10 paise/unit for energy consumed during off peak hours. Drawl by the industries during off-peak hours upto 120% of Contract Demand without levy of any penalty has been allowed. The “Peak hours” is defined as 6.00 A.M. to 10.00 A.M. and 6.00 P.M. to 10.00 P.M. and “Off-peak hours” for the purpose of tariff is defined as from 10.00 P.M. to 6.00 A.M. of the next day.

(ii) Tariff as approved shall be applicable in addition to other charges as approved in the Tariff order. Other charges including meter rent and reconnection charges remains unchanged. No meter rent shall be payable after the full cost of the meter is recovered.

(iii) Power factor incentive for HT & EHT consumers will be applicable above power factor of 95%.

(iv) The billing demand in respect of consumer with Contract Demand of less than 110 KVA having static meters should be the highest demand recorded in the meter during the Financial Year irrespective of the Connected Load, which shall required no verification.

(v) A new category, namely ‘Agro-Industrial Consumers’ has been introduced vide OERC Distribution (Condition of Supply)(4th Amendment) Code, 2007. As per Regulation 80 (5)(1) of the said Supply Code, this category relates to supply of power for Pisciculture, Horticulture, Floriculture, Sericulture and other allied agricultural activities including animal husbandry, poultry & cold storage (i.e. a temperature controlled storage where flowers, fruits, vegetables, meat, fish and food, etc. can be kept fresh or frozen until it is needed).

(vi) Prospective small consumers requiring new connection upto and including 3 KW load shall only pay a flat charge of Rs.500/- towards new connection excluding security deposit as applicable as well as processing fee of Rs.25/-.

(vii) In case of installation with static meter/meter with provision of recording demand, the recorded demand rounded to nearest 0.5 KW shall be considered as the contract demand requiring no verification irrespective of the agreement. Therefore, for the purpose of calculation of Monthly Minimum Fixed Charge (MMFC) for the connected load below 110 KVA, the above shall form the basis.

Annexure-VTime limits for rendering service to consumers

Type of Service

Time Limit for rendering the service Compensation for not rendering service in time

Where to lodge complaint

If not satisfied, next higher level

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Low voltage 15 days in case of no expansion/upgradation of the network is involved, 120 days in case of upto 11 KV and 180 days in case of upto 33 KV, and in case due to transmission network, intimate to the consumer within 7 days about such reasons.

Rs.200/- in each case of default where no expansion of network is involved. (Automatic) and Rs.500/- in each case of default where upgradation of distribution network is involved. (Automatic)

S.D.O. Distribution/Asst. Manager (Commerce) of the area

Executive Engineer

Restoration following Interruption/Failure of power supply

(a)Normal fuse off: Replacement of fuses Cities and Towns - within 6 hrs. Rural Areas - 24 hrs. (b) Line Breakdowns: Cities and Towns - 12hrs. Rural Areas - 24 hrs. (c) Major Line Breakdowns:Cities and Towns - 24hrs. Rural Areas - 48 hrs. (d) Distribution transformer failure: Cities and Towns - 24hrs. Rural Areas - 48 hrs.

Rs.100/- in each case of default (Automatic)

Rs.100/- in each case of default (to be claimed)

Rs.200/- to each affected consumer. (to be claimed)


Executive Engineer

Duration of scheduled shutdown exceeding 12 hrs./day

Interruption in power supply due to scheduled outages shall be notified at least 24 hrs. in advance and shall not exceed 12 hrs. in a day. The supply shall be restored by 6.00 P.M. during summer and 5 P.M. during winter.

Rs.200/- to each affected consumer (to be claimed)

Executive Engineer

Superintending Engineer

Metering problems

a)Meter supplied by (The name of the Licensee)

(i) Licensee shall check the correctness of the meter within 7 working days of receiving complaint, and shall replace the same within 30 days of receipt of the complaint if the meter belongs to the licensee/meter is burnt due to causes not attributable to the consumer. (ii) If the meter is burnt due to causes attributable to the consumer, replace the meter within 15 days of receiving the cost of the meter, if licensee’s meter.

(iii)If the meter is slow, creeping or stuck up due to no fault of the consumer, replace the meter within 15 days of receiving the cost of the meter, if licensee’s meter.

Rs.100/- in each case of default. (to be claimed)

Rs.200/- in each case of default. (Automatic)


SDO/Asst. Manager(com)(For 1 Phase consumer)

Executive Engineer (For 3 Phase consumer)


Superintending Engineer (For 3 Phase consumer)

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b) Meter supplied by Consumer

The consumer shall replace the meter in case of defects or loss being noticed within a period of 30 working days. Engineer is required to advise the consumer suitable for testing/repair/replacement within 7 working days of noticing the defect. Meter testing, if so desired by the consumer in The licensee’s testing laboratory, is to be done within 15 days of deposit of fees by the consumer. Failure to rectify or replace the meter within above period shall result in disconnection after 7 clear days notice to the consumer. If delay is anticipated in replacement of defective/burnt meters due to non-availability of the meters with the licensee, the consumer may procure meters of one or the other makes approved by the Commission and also produce the purchase bill to the designated officers of the licensee. The consumer may also hand over the meter procured by him to the designated officer who will acknowledge the receipt of meter and arrange for testing, calibration and sealing of meter.

Billing disputes

30 days Rs.50/- for each day of default (Automatic)

S.D.O.(Distr.)/A..M. (Com) for domestic & commercial. E.E. for all other categories

Executive Engineer


Type of Service

Time Limit for rendering the service Compensation for not rendering service in time

Where to lodge complaint

If not satisfied, next higher level

Low voltage 15 days in case of no expansion/upgradation of the network is involved, 120 days in case of upto 11 KV and 180 days in case of upto 33 KV, and in case due to transmission network, intimate to the consumer within 7 days about such reasons.

Rs.200/- in each case of default where no expansion of network is involved. (Automatic) and Rs.500/- in each case of default where upgradation of distribution network is involved. (Automatic)


Executive Engineer

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Restoration following Interruption/Failure of power supply

(a)Normal fuse off: Replacement of fuses Cities and Towns - within 6 hrs. Rural Areas - 24 hrs. (b) Line Breakdowns: Cities and Towns - 12hrs. Rural Areas - 24 hrs. (c) Major Line Breakdowns:Cities and Towns - 24hrs. Rural Areas - 48 hrs. (d) Distribution transformer failure: Cities and Towns - 24hrs. Rural Areas - 48 hrs.

Rs.100/- in each case of default (Automatic)

Rs.100/- in each case of default (to be claimed)

Rs.200/- to each affected consumer. (to be claimed)


Executive Engineer

Duration of scheduled shutdown exceeding 12 hrs./day

Interruption in power supply due to scheduled outages shall be notified at least 24 hrs. in advance and shall not exceed 12 hrs. in a day. The supply shall be restored by 6.00 P.M. during summer and 5 P.M. during winter.

Rs.200/- to each affected consumer (to be claimed)

Executive Engineer


Metering problems

a)Meter supplied by (The name of the Licensee)

(i) Licensee shall check the correctness of the meter within 7 working days of receiving complaint, and shall replace the same within 30 days of receipt of the complaint if the meter belongs to the licensee/meter is burnt due to causes not attributable to the consumer. (ii) If the meter is burnt due to causes attributable to the consumer, replace the meter within 15 days of receiving the cost of the meter, if licensee’s meter.

(iii)If the meter is slow, creeping or stuck up due to no fault of the consumer, replace the meter within 15 days of receiving the cost of the meter, if licensee’s meter.

Rs.100/- in each case of default. (to be claimed)



SDO/Asst. Manager(com)(For 1 Phase consumer)



Superintending Engineer (For 3 Phase consumer)

b) Meter supplied by Consumer

The consumer shall replace the meter in case of defects or loss being noticed within a period of 30 working days. Engineer is required to advise the consumer suitable for testing/repair/replacement within 7 working days of noticing the defect. Meter testing, if so desired by the consumer in The licensee’s testing laboratory, is to be done within 15 days of deposit of fees by the consumer. Failure to rectify or replace the meter within above period shall result in disconnection after 7 clear days notice to the consumer. If delay is anticipated in replacement of defective/burnt meters due to non-availability of the meters with the

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licensee, the consumer may procure meters of one or the other makes approved by the Commission and also produce the purchase bill to the designated officers of the licensee. The consumer may also hand over the meter procured by him to the designated officer who will acknowledge the receipt of meter and arrange for testing, calibration and sealing of meter.

Billing disputes

30 days Rs.50/- for each day of default (Automatic)

S.D.O.(Distr.)/A..M. (Com) for domestic & commercial. E.E. for all other categories

Executive Engineer


Disconnection and Reconnection of power supply

4 working hours of receipt of production of proof of payment.

Rs.100/- for each day of default (Automatic)

Ex. Engineer for domestic & commercial.S.E. for all other categories

New connection -

Details as specified in OERC Distribution (Condition of Supply) Code, 2004.For 230V / 400V supplies:-a) Low Tension (including Agriculture) Within 3 days of receipt of application, 3 clear days notice for inspection of premises & fixation of point of supply.

Sub-Divisional Officer (for load less than 5 KW), Ex.Engineer(for load more than 5 KW), who will forward the complaint with action taken report to E.E /S.E. within 7 working days with his comments.

E.E. /S.E.

b) Low tension (including Agriculture) estimated cost & security deposit charges to be intimated within one week after the point of supply is settled. For H.T. Supply up to 33 kV & EHT:-a)(i)Responding whether the connections feasible or not within 21 days. (ii)Within 60 working days of notifying feasibility of supply intimate the consumer estimate charges and time required for providing the new connection etc. b) EHT within 30 working days intimate consumer regarding feasibility.

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c) Total connections provided within the estimated time after deposit of estimated charges submission of test reports by consumers. Where no extension of distribution main or commissioning of new substation is required for effecting power supply, the licensee shall give supply within one month after receipt of the application.

Rs.100/- for each day of default (Automatic)

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