What Makes a Leader?

Dr. Mona BhatiaKhandwala College, Mumbai

What Makes a Leader?O Most effective leaders are alike in a crucial

way:O They all have a high degree of emotional

intelligence

Emotional Intelligence

Technical Skills

IQ

Components of Emotional Intelligence

Self -Awareness

Self –Regulation Motivation

Empathy Social Skill

I. Self-AwarenessDefinition Hallmark

The ability to recognise and understand your moods, emotions and drives, as well as their effect on others.

Self – confidenceRealistic self-assessmentSelf-deprecating sense of humor

Being honest with self and others

II. Self-RegulationDefinition Hallmark

The ability to control or redirect impulses and moods

Trustworthiness and integrity Comfort with ambiguityOpenness to change

Find ways to channel emotions in useful ways

III. MotivationDefinition Hallmark

A passion to work for reasons that go beyond money or status

Strong drive to achieveOptimism, even in the face of failure Organizational commitment

Passion for work itself, forever raising the performance bar

IV. Empathy Definition Hallmark

The ability to understand the emotional makeup of other people

Expertise in building and retaining talentCross-cultural sensitivityService to clients and customers

Consider employees feelings in the process of making intelligent decisions

V. Social Skill Definition Hallmark

Proficiency in managing relationships and building networks

Effectiveness in leading changePersuasiveness Expertise in building and leading teams

Moving people in the direction you desire

Evaluating Emotional Intelligence

2:

• Emotional Intelligence

1:

•Technical Skills

1

•Cognitive Skills

Evaluating Emotional Intelligence

O Emotional intelligence plays an increasingly important role at the highest level of company.

Evaluating Emotional Intelligence

O David McClelland, 1996 – He found that when the senior managers had emotional intelligence, their division outperformed yearly earnings goals by 20% and vice versa.

Conclusion O IQ and technical ability are important for

leadership. However it is incomplete without emotional intelligence.

O Emotional Intelligence is something that leaders need to have in today's times.

O Benefits of having emotional intelligence is huge for the individual and organization.