What makes a Good Manager

Good managers are essential to any successful organisation. An exceptionally good manager achieves a hard working, productive and effective workforce that punches above its weight in its performance.

Good managers attract exceptional staff; they make the organisation a preferred employer; they help to increase market share; add to profits and surpluses, and reduce costs. Their staff are engaged, committed and ‘go the extra mile’.

Managers, however, dance on a fault line - they either have the behaviours that inspire followers to do what they otherwise may not be willing to do, and without creating any psychological distress, or they do not and the costs will escalate and ripple for a long timeThe MAS Manager's Code

The MAS Codes of Conduct for Management Practice will help managers to create the context in which staff thrive, are engaged with their organisation, are energised to contribute, derive personal and professional fulfilment and perform at their optimum.So what makes a good manager?

A key to successful management is the relationship between the manager and his or her staff. It’s the manner in which managers manage people that separates the ordinary from the good and the exceptional.

Good relationships are based on trust, commitment and engagement, and a good manager’s essential role is to build these relationships for the benefit of the organisation, so that the tasks that are set are completed with enthusiasm, effectively, on time and with the energy to do more.What are the attributes of a good manager?A good manager is good at managing people, they ...

o coach their staff and counsel those who need ito have staff who are commitment to themo seek response and feedback to all communications with staffo know how to resolve conflicts as they arise and handle negative behaviour effectivelyo delegate wherever possibleo actively like to develop, empower and motivate staff and manage under performerso take the leado raise staff morale and are concerned for staff wellbeingo are conscious of the psychological contracto enjoy managing the bosso set clear and unambiguous objectives and discuss them with staff before setting themo performance manage staff and provide feedback on performanceo engage in selection interviewingo manage teamso value everyone’s contribution

A good manager is good at managing activities, they ...o manage change effectivelyo seek continuous improvemento control and co-ordinate staff effectivelyo engage in and enjoy crisis managemento influence the culture of teamso focus on customers/clients and know how to improve business performanceo conduct meetings efficientlyo are good at planning and organising themselveso are good at both strategic and project managemento are good at risk management and can manage stress in staffo A good manager is good at managing and developing themselves, they ...o achieve good resultso are assertive and communicate wello are clear thinkers and effective speakers who are good at influencing otherso are decisive, good at negotiation and problem solvingo write good reportso excel at time managemento spend time in self‐development