What is HP Passport?

•HP Passport is an authentication tool that HP now requiresto access certain applications, for example, effective May. 21st, 2012you will access Support Agreement Manager by using HP Passport.

What does it mean to me?

•There is no immediate action for you to take. If you do not have an HP Passport Account, the system will guide you to the next required steps.

Beginning May. 21st

•As you do today, log in with your current username and password. You will then be asked through pop-up windows to complete the HP Passport registration process. This takes less than one minute. Once you have completed this step, please remember your user nameand password for your next connection.

*You will use this logon for other applications requiring HP Passport.

Additional Information about HP Passport:

•For some users, your existing Support Agreement Manager user name and password will establish an HP Passport Account. You will only need to enter a new password and provide answers to security questions during this process.

Already have an HP Passport account?

•For users who already have an HP Passport Account, you will be prompted to link your HP Passport Account with Support Agreement Manager. You will use your HP Passport user name and password moving forward to access Support Agreement Manager.

Forget your HP Passport user name and password?

•If you have forgotten your HP Passport Account information or if you don’t have an account, the system will direct you on how to create your account or reset your password.

What’s the changing of HPP?

No. Item Details

1 Login ID Change eSAM login ID to HP Passport .If eSAM user has a HPP login ID, please change HPP login ID to eSAM user name before 18th of May.

2 HP Passport login per one email address

HP Passport allows to provide a HPP login per one email address.If eSAM user has multiple login IDs,Please decide which ID remains and inform it to HP.

3 Enable Change Login ID

Can change HPP Login ID

4 Lock Password HPP locks a user out for an hour after 5 failed login attempts.

5 Real time update betweeneSAM and HPP

Update between HPP and eSAM user profile real time

Migration Type

Case Type eSAM Login ID

HP Passport

Refer to

Migration Case 1

Auto -Migrated

Exist Not Exist

Paga5

Migration Case 2

Not Auto Migrated

Exist Exist Page10

Case 1: User is auto-migrated

1.Selected your language (Country – Language)

2.Log on with eSAM username and 3. PW 4.Login button

2) Fill username

3) Fill password

1) Select your language

4) Click Login button

4. Go to my profile and Edit Profile Screen Case 1: User is auto-migrated

4) Click Here

Case 1: User is auto-migrated

5.Change password and submit

5) write same passwords

6) – submit

Please don’t forget to select the security questions and answers!

When you forget the pw, you use them.

Case 1: User is auto-migrated

7)Select Security Question18)Answer Security Question19)Select Security Question210)Answer Security Questions2

7-10) Select Security questions and answers

Case 1: User is auto-migrated

11) Apply button

11)Apply Button

Case 2: User is not migrated

1.Selected your language (Country – Language)

2.Log on with eSAM username and 3. PW 4.Login button

2) Fill username

3) Fill password

1) Select Language

4) Login button

Case 2: User is not migratedWelcome page of migration tool

9)Click Link

Enter the followings5)HP Passport Email Address 6) HP Passport Password7) eSAM Username(Login ID)8) eSAM Password

12

• Migration was successful.

Case 2: User is not migrated

10) Click “Proceed to login”. You can login SAM. (Successful).

11) If it doesn’t match HP passport and SAM information , SAM will show the HP Passport creation screen on previous page. Please enter HP passport information into No.5-8) and Click 9).

Get Support eTools

If you met any trouble of eSAM HPP login,Please contact to

etools_support_apj_tier1@hp.com