WHAT IS HOSPITALITY?

CATERING

TOURISM

TRAVEL

CUSTOMER CARE

FOOD

THE IMPORTANCE OF HOSPITALITY

The tourism industry is one of the

main pillars of Malta’s economy, It

generates income and creates

employment for thousands of

families across the Maltese Islands.

HOSPITALITY IN MALTA • In 2014, 12,500 people

worked in the tourism

industry.

• 8.5% of the employed

Maltese population

worked in this sector.

The World of Food

DISTRIBUTION OF UNITS

Form 3 Form 4 Form 5

Introduction to

Hospitality and

Tourism Industry

UNIT 1 UNIT 2

Hospitality

Operations

UNIT 3

100 Marks 100 Marks 100 Marks

YOUR O’LEVEL STARTS ON YOUR FIRST DAY OF FORM 3!!

So, your o’level

fee needs to be

paid at the start

of Form 3.

AssessmentEach unit is assessed by means of 3 assessment tasks

Tasks

32%Practical

30% Controlled

38%

You must pass ALL assignments in order to pass the unit.

Unit Structure

Each unit is made up of the following criteria

4 Marks Each

Total:

40 Marks

10 Knowledge

6 Marks Each

Total:

30 Marks

5 Comprehension

10 Marks Each

Total:

30 Marks

3 Application

UNIT 1 (FORM 3): INTRODUCTION TO THE HOSPITALITY AND

TOURISM INDUSTRY

The hospitality and tourism industry

Introduction to customer care

Basic communication in hospitality

The hospitality and tourism industry1

• Understanding Hospitality

• Types of travel

• Different hospitality Businesses

• Staff Responsibilities

• Job roles and requirements

• Issues that have an impact on tourism

• Sustainable tourism

Introduction to Customer Care2

• Who is a customer?

• Benefits of customer care and teamwork

• Demonstration of good customer care

• Knowing details about your place of work

Basic Communication in Hospitality3

• Effective communication

• Applying for a job and attending for an

interview

• How do different cultures

communicate?

• Public Speaking

UNIT 2 (FORM 4): THE WORLD OF FOOD

Nutrition

Special Diets

Food Hygiene

Different Cuisines

Cooking Methods

Food Commodities

Cooking of sweet and

savoury dishes

UNIT 3 (FORM 5): HOSPITALITY OPERATIONS

Serving Customers in the

Hospitality Industry

Basic rooms division

operations

Front Office

Housekeeping

Serving Customers in the

Hospitality Industry

• Personal Hygiene

• Safety

• Taking Orders

• Table Lay ups

• Napkin folding

• Serving non – alcoholic drinks and

hot beverages

Basic Room Division Operations

• Room types and facilities

• Dealing with complaints

• Front Office

• Telephone Skills

• Roles within the housekeeping

department

Late Submissions

Assignments should always be handed

in ON TIME. Otherwise the person in

charge of quality assurance in the

school will be consulted.

If no justified reason is given, the

student will have to do a resit.

RESIT

• Candidates who did not obtain a

total of 50 marks or more in the

completion of the three tasks. • Candidates who did not attempt to

one of the three tasks

• The resit is done as an exam

which will include all the topics.

Charge of 21 Euro (same as o’level resits)

JOBS WITHIN THE HOSPITALITY INDUSTRY

Caterer

Cashier

Health Educator

Care Worker

Customer Care

Consumer Department

Receptionist or any other job in the

Catering or Hospitality Industry

Restaurant Manager

Reservations Manager

Front Office Manager

Chef

Kitchen Assistant

Waiter

Bar Staff

Guest Relation Officer

ANY QUESTIONS?