AV1 HandbookAlternative Provision Innovation Fund

Nov 2018

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1. Alternative Provision Innovation Fund & Home and Outreach Education

2. What is AV1?

3. Privacy and safeguarding (for schools)

4. FAQs (for schools)

5. Technical set up (for IT personnel)

6. Contacts and support resources

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Alternative Provision Innovation FundOverall, children in AP are less likely to achieve the educational outcomes they need to prepare themselves for, and succeed in, adult life. In recognising this, the Department for Education launched a £4 million fund to deliver projects to improve outcomes for children in alternative provision.

Hospital and Outreach Education were one of nine successful applicants, receiving £544,143 to use 90 AV1 telepresence robots across the UK for the next two years, to investigate their effectiveness in supporting children to reintegrate into suitable mainstream school. We also hope to assess whether the telepresence robots boost grades, attendance, and well-being.

The project is led by Cath Kitchen, headteacher at NHOE, and is being run by a steering group, consisting of Ian Kearns (Independent Public Policy Analyst), Harriet Gridley (No Isolation), Great Ormond Street, Stacey Kelly-Maher (Association for Child and Adolescent Mental Health), Lizzie Yauner (Governor), Mary-Jane Willows (Action for ME), Michelle Wilson (CLIC Sargent), and Zoe Johnson (young person and AV1 user).

The AV1s are being distributed via a number of partner AP schools, who are collectively referred to as the APIF Telepresence Robot Alliance;Gloucestershire Hospital Education Service, Cherry Tree Learning Centre, GOSH/UCH, Shepwell Short Stay School, Manchester Hospital Schools, Leicester Royal Infirmary, Pilgrim's PRU, Hospital and Outreach Education, Bristol Hospital Education Service, and Berkshire Adolescent Service.

What is AV1? AV1 is a personal avatar for children suffering from long-term illness, helping them to continue their education and maintain the normality of daily life despite no longer being able to access mainstream education. Through an app, the user can remotely log into class from their home or the hospital. Looking through the robot’s eyes, the child can watch the lesson, through the robots ears they can hear greetings from their friends, and they can speak through the robot to interact with the rest of the class. Below are some case studies of how AV1 is helping children in the UK.

Elliot, 11, brain cancer Financial Times video

Jack, 14, multiple disabilities Jack’s Robot Mascot video

Zoe, 16, ME/CFS BBC article

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Jade, 17, Ehlers-danlos Syndrome Bloomberg video

Privacy and Safeguarding

Nothing is stored

AV1 transmits a live stream, meaning no data is recorded or stored.

Any data transmitted via AV1 is encrypted, meaning no one, including No Isolation, have access to the video and audio sent between the child and the robot.

Recording, zooming, and screencasting are not possible. Screenshots will result in termination of use.

Single-user

There can be only one person connected to AV1 at a time.

The user is uniquely linked to their robot with a one off keyword generated by No Isolation. The user must choose a four-digit secret code which they must enter each time they want to connect to their robot. This way those in class with the AV1 can be sure that it is only the user watching the stream.

The user, or their legal guardian, must digitally accept our terms and conditions in accordance with our rigorous privacy rules.

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FAQsHow have other schools dealt with privacy concerns?

Privacy concerns arise from misunderstandings of how the technology works. Schools have done a number of things to clear up concerns early on. Primarily, it is important to inform yourself and your staff about the privacy and safeguarding measures explained above, to alleviate any worries. Secondly, inform the parents of other children in your school, using the information letters in the Resources section below. Lastly, some schools have in the past held an information evening, so that parents can come in to ask questions, and see for themselves how AV1 works.

Who is responsible for the robot at school? (e.g. charging and transportation)

We recommend having a teacher or assistant who takes responsibility for the robot. One of the most important tasks is plugging it in to charge at the end of each day. AV1 comes with a large battery, with enough capacity to live-stream both picture and sound for an average of 6 hours. It’s important to charge it overnight so that it is ready to use the next school morning.

The other main task is transporting the robot to the right room on time. Some schools have implemented a “buddy” system, where another pupil can take this responsibility. The “buddy” is often conscientious, and excited by the prospect of helping take care of the long-term ill student’s possibility to take part. They can ensure AV1 is taken between classes and outside during breaks and lunchtime.

What happens if my robot is broken, lost, or stolen? (i.e. insurance and warranty)

At No Isolation we fully understand that accidents can, and will sometimes, happen. Especially in a school. We have experienced that AV1 can take drops from small heights without resulting in major damage, but we can't guarantee that it will handle it everytime.

Regardless, we encourage everyone to use the AV1 also outside the classroom. By experience we know that it brings joy to the child to be able to join non-class based activities too on sports day or school trips.

If anything should happen to your AV1, please contact our support team. The first two times we will repair the AV1 completely free. The third time a small deductible fee will accompany the service.

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Setting up AV1A step-by-step guide for IT personnel

1. Download the AV1-appa. The app is available in both GooglePlay and AppStore. If you can’t find the app by

searching for AV1, try to search for AV1 No Isolation. 2. Check the form has been filled out

a. Ensure you or your other school contact have filled out the form given to you with the robot. This ensures No Isolation have the information required to support you. IMPORTANT

3. Turn AV1 on.a. AV1 has an integrated Vodafone SIM-card, and as soon as you turn AV1 on, it will start

to search for Vodafone coverage.4. Activate AV1

a. In the AV1-box you’ll find a keyword. Use this keyword to activate the AV1 on your device. This is done in the in-app chat sequence after hitting ‘Get started!’

IMPORTANT : The keyword will only work once. We suggest using the keyword given in the box to test the device in the school (following the steps below).After testing sufficiently, you will need to contact us so we can generate a new keyword for the child to use. VITAL - this is where it is very important you have filled out the form provided when you received the robot. If you are not aware of this form, do not proceed beyond this point

5. Test AV1 a. When you have activated AV1, it’s time for you to test it. Begin by testing the mobile

coverage in multiple different classrooms, to see if the 4G connection is good enough. You can see what the coverage strength is in the AV1-app. A rule of thumb is that AV1 needs at least 3 bars of 4G, but ideally 4-5, depending on bandwidth.

6. If everything works on mobile coveragea. Give the keyword to the student that is going to use AV1, let them activate it, and see

how it works from where the AV1 user is located.7. If the mobile coverage is not good enough, connect AV1 to the schools WiFi-network

a. IMPORTANT: Read the WiFi-guide (see Resources below)b. When reading the WIFi-guide, check the WiFi-network’s settings and encryption. Most

important to bear in mind is that AV1 does not support networks that require HTTP proxy or firewalls that block all ports out of the network. If that’s the case with your WiFi-network, you could try to “whitelist” AV1’s mac-address. You can find the mac-address underneath AV1.

c. Double check that the ports that need to be open are opened (ports can be found in the WiFi-guide)

8. Test AV1 on the WiFi-networka. If the connection is still not good enough, get in touch with support. Either through the

AV1 in-App chat or send us an email at support@noisolation.com 9. If everything works:

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a. Give the keyword to the student that is going to use AV1, let them activate it, and let them try using it from where they are located.

ResourcesInformation

● Terms and conditions for use of AV1 ● Information letter to teacher ● Information letter to Parents ● Classroom poster ● Research by No Isolation

Technical

● WiFi guide

Contact us

Opening hours: 8am-4pm

Support website: https://support.noisolation.com/hc/en-us

Enquiries for technical support: +4790874495 (General support line)support@noisolation.com

Enquiries for non-technical support+442036959242 (London office)london@noisolation.com

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