WHAT DOES WHAT DOES MANAGEMENT MANAGEMENT

EXPECTEXPECTOF THE OFFICE OF THE OFFICE

MANAGER?MANAGER?

MANAGEMENT EXPECTS MANAGEMENT EXPECTS THE OFFICE MANAGER TO THE OFFICE MANAGER TO BE AN ORGANIZER WHO BE AN ORGANIZER WHO CAN BUILD AND DIRECT A CAN BUILD AND DIRECT A SMOOTHLY FUNCTIONING SMOOTHLY FUNCTIONING ORGANIZATION THAT WILL ORGANIZATION THAT WILL PERFORM THE OFFICE PERFORM THE OFFICE SERVICES AT A MINIMUM SERVICES AT A MINIMUM OF COST.OF COST.

MANAGEMENT EXPECTS MANAGEMENT EXPECTS THE OFFICE MANAGER TO THE OFFICE MANAGER TO BE A BE A DYNAMIC LEADER.DYNAMIC LEADER.

MANAGEMENT EXPECTS THE MANAGEMENT EXPECTS THE OFFICE MANAGER TO SHOW OFFICE MANAGER TO SHOW HIS DYNAMIC LEADERSHIP BY HIS DYNAMIC LEADERSHIP BY KEETING A HEALTHY KEETING A HEALTHY DISSATISFACTION WITH THE DISSATISFACTION WITH THE PAST AND PRESENT PAST AND PRESENT METHODS OF DOING THE METHODS OF DOING THE OFFICE WORK, AND THUS TO OFFICE WORK, AND THUS TO WORK CONSTANTLY FOR WORK CONSTANTLY FOR NEW AND BETTER METHODS NEW AND BETTER METHODS OF DOING THE WORK.OF DOING THE WORK.

MANAGEMENT EXPECTS MANAGEMENT EXPECTS THE OFFICE MANAGER TO THE OFFICE MANAGER TO BE BE WILLING AND ABLE TO WILLING AND ABLE TO DELEGAT, AUTHORITY TO DELEGAT, AUTHORITY TO HIS ASSOCIATES AND HIS ASSOCIATES AND SUBORDINATES.SUBORDINATES.

MANAGEMENT EXPECTS MANAGEMENT EXPECTS THE OFFICE MANAGER TO THE OFFICE MANAGER TO SHOW HIS WILLINGNESS SHOW HIS WILLINGNESS TO DELEGATE AUTHORITY TO DELEGATE AUTHORITY BY FUNDING AND TRAINING BY FUNDING AND TRAINING KEY PERSONNEL AND KEY PERSONNEL AND ASSISTANTS TO ASSISTANTS TO SUPERVISE THE WORK SUPERVISE THE WORK UNDER HIS BROAD UNDER HIS BROAD SUPERVISIONSUPERVISION

MANAGEMENT EXPECTS MANAGEMENT EXPECTS THE OFFICE MANAGER THE OFFICE MANAGER TO TO ANTICIPATE VISUALIZE, ANTICIPATE VISUALIZE, AND PLAN TO SOLVE AND PLAN TO SOLVE TOMORROW’S OFFICE TOMORROW’S OFFICE PROBLEMS.PROBLEMS.

MANAGEMENT EXPECTS MANAGEMENT EXPECTS THE OFFICE MANAGER TO THE OFFICE MANAGER TO HAVE AND TO CONTINUE HAVE AND TO CONTINUE TO IMPROVE AND DEVELOP TO IMPROVE AND DEVELOP THOSE PERSONALITY THOSE PERSONALITY TRAITS THAT TRAITS THAT CHARACTERIZE A CHARACTERIZE A SUCCESSFUL EXECUTIVE SUCCESSFUL EXECUTIVE SUCH TRAITS INCLUDE SUCH TRAITS INCLUDE THE FOLLOWING :THE FOLLOWING :

JUDGEMENT, TACT, JUDGEMENT, TACT, FAIRNESS, A SENSE OF FAIRNESS, A SENSE OF HUMOR, AND A PLEASANT HUMOR, AND A PLEASANT AND COURTEOUS AND COURTEOUS DISPOSITION.DISPOSITION.

PERCEPTIVPERCEPTIVE : FAYOL’S E : FAYOL’S PRINCIPLESPRINCIPLES

Division of work:Division of work: This is This is the specialization which the specialization which economists consider economists consider necessary to efficiency in necessary to efficiency in the use of labor. Fayol the use of labor. Fayol applies the principle to all applies the principle to all kinds of work, managerial kinds of work, managerial as well as technical. as well as technical.

Authority and responsibility.Authority and responsibility. Here Fayol finds authority and Here Fayol finds authority and responsibility to be related, responsibility to be related, with the latter the corollary of with the latter the corollary of the former and arising from it. the former and arising from it. He sees authority as a He sees authority as a combination of official, combination of official,

from the manager’s position, from the manager’s position, and personal, “compounded of and personal, “compounded of intelligence, experience, moral intelligence, experience, moral worth, past service, etc.,” worth, past service, etc.,” factors. factors.

Discipline.Discipline. Seeing discipline as Seeing discipline as “respect for agreements which “respect for agreements which are directed at achieving are directed at achieving obedience, application, energy, obedience, application, energy, and the outward marks of and the outward marks of respect,” Fayol declares that respect,” Fayol declares that discipline requires good discipline requires good superiors at all levels. superiors at all levels.

Unity of command:Unity of command: This This means that employees means that employees should receive orders from should receive orders from one superior only.one superior only.

Unity of direction.Unity of direction. According to this principle, According to this principle, each group of activities with each group of activities with the same object6ive must the same object6ive must have one head and one have one head and one plan. As distinguished from plan. As distinguished from the fourth principle, it the fourth principle, it relates to the organization relates to the organization of theof the

““body corporate,” rather body corporate,” rather than to personnel. (Fayol than to personnel. (Fayol did not in any sense mean did not in any sense mean that all decisions should that all decisions should be made at the top.) be made at the top.)

Subordination of Subordination of individual to general individual to general interest.interest. This is self- This is self-explanatory; when the two explanatory; when the two are found to differ, are found to differ, management must management must reconcile them. reconcile them.

Remuneration: Remuneration: Remuneration and Remuneration and methods of payment methods of payment should be fair and afford should be fair and afford the maximum possible the maximum possible satisfaction to employees satisfaction to employees and employer.and employer.

CentralizationCentralization. Without . Without using the term using the term “centralization of authority” “centralization of authority” Fayol refers to the extent Fayol refers to the extent to which authority is to which authority is concentrated or dispersed. concentrated or dispersed.

Individual circumstances Individual circumstances will determine the degree will determine the degree that will “give the best that will “give the best over-all yield”.over-all yield”.

Scalar chain.Scalar chain. Fayol thinks of Fayol thinks of this as a “chain of superiors” this as a “chain of superiors” from the highest to the lowest from the highest to the lowest ranks, which while not to be ranks, which while not to be departed from needlessly, departed from needlessly, should be short-circuited when should be short-circuited when to follow it scrupulously would to follow it scrupulously would be detrimental.be detrimental.

Order.Order. Breaking this into Breaking this into “material” and “social” “material” and “social” order, Fayol follows the order, Fayol follows the simple adage of “a place simple adage of “a place for everything [everyone], for everything [everyone], and everything [everyone] and everything [everyone] in its [this or her] place.”in its [this or her] place.”

This is essentially a This is essentially a principle of organization in principle of organization in the arrangement of things the arrangement of things and people. and people.

Equity.Equity. Loyalty and Loyalty and devotion should be elicited devotion should be elicited from personnel by a from personnel by a combination of kindliness combination of kindliness and justice on the part of and justice on the part of managers when dealing managers when dealing with subordinates. with subordinates.

Stability of tenure.Stability of tenure. Finding unnecessary Finding unnecessary turnover to be both the turnover to be both the cause and the effect of bad cause and the effect of bad management, Fayol points management, Fayol points out its dangers and costs. out its dangers and costs.

Initiative.Initiative. Initiative is Initiative is conceived of as the conceived of as the thinking out and execution thinking out and execution of a plan. Since it is one of of a plan. Since it is one of the keenest satisfactions the keenest satisfactions for an intelligent man to for an intelligent man to experience.experience.

Fayol exhorts managers to Fayol exhorts managers to “sacrifice personal vanity in “sacrifice personal vanity in order to permit order to permit subordinates to exercise it. subordinates to exercise it.

Esprit de corps.Esprit de corps. This is This is the principle that “in union the principle that “in union there is strength” as well there is strength” as well as an extension of the as an extension of the principle of unity of principle of unity of command, command,

emphasizing the need for emphasizing the need for teamwork and the teamwork and the

importance of importance of communication in communication in

obtaining it.obtaining it.

DEFINITION OF DEFINITION OF MANAGEMENT:MANAGEMENT:

ITS NATURE AND ITS NATURE AND PURPOSEPURPOSE

MANAGEMENT as MANAGEMENT as the process the process of designing and maintaining an of designing and maintaining an environment in which environment in which individuals, working together in individuals, working together in groups, accomplish efficiently groups, accomplish efficiently selected aims. selected aims. This basic This basic definition needs to be expanded definition needs to be expanded ::

As managers, people carry As managers, people carry out the managerial functions out the managerial functions of planning, organizing. of planning, organizing. Staffing, leading and Staffing, leading and controlling.controlling.

Management Management applies to any kind applies to any kind

of organization.of organization.

It applies to managers at It applies to managers at all organizational levels.all organizational levels.

The aim of all managers The aim of all managers is the same : to create a is the same : to create a

surplus.surplus.

Managing is Managing is concerned with concerned with productivity; that productivity; that implies effectiveness implies effectiveness and efficiency.and efficiency.

THANK YOU,THANK YOU,EVERY BODY.EVERY BODY.