What characteristics or competencies does it

take to have a successful career?

To be a leader?

What transforms the perpetually perplexed into perennial performers?

IQ

Unexplained

IQ

Unexplained

How Important is IQ?

The percentage of career success explained by IQ is at most 25%, perhaps as little as 4%

Verbal -

the ability to

use words

Visual - the

ability to

see things

in your mind

Physical - the ability

to use your

body well

Musical - the ability

to understand and

use music

Mathematical &

logical - the ability

to apply logic to

systems and

numbers

Introspective -

the ability

to understand

thoughts and

feelings in

yourself

Interpersonal - the

ability to relate

well to others,

people smarts

From Howard Gardner’s

Frames of Mind

The Seven

Intelligences

When I say the word “emotions”, how do you react?

What words come to mind?

What about terms like “instinct”? “Intuition”? “Gut

Feeling”? “Hunch”?

Emotional Intelligence

Let me read you a story …

“The Statue that Didn’t Look Right”

From Blink: The Power of Thinking Without Thinking, by Malcolm Gladwell, Little Brown, 2005

The Amygdala

Where emotional reactions originate

• Rational thought occurs in the neocortex, the thin layers that enfold the top of the brain

• Amygdala is much deeper– ring the brain stem atop the spinal

cord

From Emotional Intelligence: Why It Can Matter More Than IQ, by Daniel Goleman, Bantam, 1995, p. 19

• Brain stores different information in different areas: memory, sight & sounds, smells, etc.

• Emotions an experience evokes are stored in the amygdala

From Emotional Intelligence: Why It Can Matter More Than IQ, by Daniel Goleman, Bantam, 1995, p. 19

From Emotional Intelligence: Why It Can Matter More Than IQ, by Daniel Goleman, Bantam, 1995, p. 19

• Whenever we have a preference of any kind or a compelling sense about something, that is a message from the amygdala. (p. 51)

• Via the amygdala’s related circuitry, particularly nerve pathways that run into the viscera, we can have a somatic response -- literally, a “gut feeling” -- to the choices we face.

Emotional Learning System• Step A Self-Assessment

– Explore• Step B Self-Awareness

– Identify• Step C Self-Knowledge

– Understand• Step D Self-Development

– Learn• Step E Self-Improvement

– Apply & Model

Fro

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nd

Care

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arw

in B

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on

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all, 2

003 p

. xv

Fro

m E

motio

nal In

tellig

en

ce: A

ch

ievin

g A

cad

em

ic a

nd

Care

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xcel le

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. 15

From Emotional Intelligence: Achieving Academic and Career Excellence, by Darwin B. Nelson & Gary

R. Low, Prentice Hall, 2003 p. 17

Misconceptions about EI• Emotional intelligence does not

mean merely “being nice”

• EI does not mean giving free reign to feelings -- “letting it all hang out”

• Women are not “smarter than men when it comes to EI

• Our level of EI is not fixed genetically, nor does it develop in early childhood