what are the opportunities and challenges in building chatbots

CHATBOTSOpportunities & Challenges

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What are they?


You have a webpage


You also have a mobile app


Still need chatbots?


Why Chatbots


1.5 Billionon


70 % < Age 35


They want to text; don’t want to talk


Chatbots are the digital bridge to them


Engage at those micro-moments


Chatbots aren’t only for customers;But for employees too


Team collaboration is better with Slack


On-boarding new employees


Capture peer-appreciation


Opportunities


Challenges


Challenges

• Delivery capabilities

• Immature technology

• Privacy

• Security

• UX & Designs

• Risky self-learning of bots

• Testability of self-learning bots

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what are the opportunities and challenges in building chatbots

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