WUMT training 1

Western Union – Products & Services

A. Consumer Services: - Will Call service allows Money

Transfers to be sent and picked up at any Western Union location.

- Directed Money Transfer allows consumers to send money to countries where transfer and bank draft services are more difficult to find.

The fastest way to receive money worldwide

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Western Union – Products & Services

B. Commercial Services: - Quick Pay is a payment service that

allows customers to send cash payments to companies for a set fee.

- Quick Cash is a service that allows companies to send money to their customers or employees.

The fastest way to receive money worldwide

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Western Union Will Call MT

Satish takes money to nearestWestern Union agent in Dubai

3

Mrs Sharma calls her husband, Satish in Dubai (or elsewhere)

2

Mrs Sharma is in Indiaand needs money

1

Western Union agenttakes Satish’s money

and inputs thetransaction

4

Western Unioncomputer database

In Dallas & Bridgeton

56

Mrs Sharma picks up cashat the nearest

Western Union agentLocation in India

7

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THE WESTERN UNION MONEY TRANSFER PROCESSTHE WESTERN UNION MONEY TRANSFER PROCESS

Sending Agent

Sender

Customer Service Center (CSC)

"To send money" Form

Host Computer

"To receive money" Form

Non-PC Equipped Location

PC Equipped Location

Paying Agent

Receiver or Payee

Remote Location

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MONEY TRANSFER PROCESSMONEY TRANSFER PROCESS

– Sender goes to AgentSender goes to Agent– Fills “ Send Money Fills “ Send Money

Form”Form”– Pays Principal and Pays Principal and

chargescharges– Transaction is sentTransaction is sent– Sender getsSender gets receiptreceipt

– Receiver goes to AgentReceiver goes to Agent– Fills in “ Receive Money Fills in “ Receive Money

Form”Form”– Shows valid IDShows valid ID– Transaction is verifiedTransaction is verified– Receiver gets money and Receiver gets money and

receiptreceipt

The fastest way to receive money worldwide

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MANDATORY DETAILS MANDATORY DETAILS (for receiving money)(for receiving money)

– MTCN MTCN – Name of the person who has sent money.Name of the person who has sent money.– Place from where the money was sent.Place from where the money was sent.– The amount sentThe amount sent– Receivers photo identification(9 types of Receivers photo identification(9 types of

ID acceptable)ID acceptable)

The fastest way to receive money worldwide

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VALID IDENTIFICATIONVALID IDENTIFICATION• PASSPORTPASSPORT• DRIVING LICENCEDRIVING LICENCE ALL ID ARE ALL ID ARE • RATION CARDRATION CARD VALIDVALID• VOTERS IDVOTERS ID ONLY IF THEYONLY IF THEY• PAN CARDPAN CARD HAVE A HAVE A • REFUGEE CARDREFUGEE CARD PHOTOGRAPHPHOTOGRAPH• STUDENT IDSTUDENT ID• BANK PASSBOOKBANK PASSBOOK• ARMY CARDARMY CARD

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COMPLETING CUSTOMER FORMSCOMPLETING CUSTOMER FORMS(to receive form)(to receive form)

The fastest way to receive money worldwide

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AnilChhabria

11 a B e a c h R o a dB anjara Hills Hyderbad 2 0 4 6

T h o m a s J o n e s

9 2 F l e t c h e r S t r e e tE s s e n d o n V I C 3

0 4 0$ 1,100 US Dollar Victoria

8 5 2 4 7 6 7 6 5 9

Anil Chhabria

PO2345 20222 2 ‘00 05:44

Drivers LicenceIndia 10/2/2

003882254792

8 5 2 4 7 6 7 6 5 9_ Rs

1000002 18 2000Melbourne

India

Gautam KFavourite Fruit

Mango

Favourite FruitMango

.

0404 248 1259

03 9546 2587

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MONEY TRANSFER SYSTEM SOFTWAREMONEY TRANSFER SYSTEM SOFTWARE

The fastest way to receive money worldwide

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WUMT - IdentificationWUMT - Identification

Every Branch will be Provided:Every Branch will be Provided:

• One Account No. (Alphanumeric - 9 characters)One Account No. (Alphanumeric - 9 characters)• One Terminal Id (Alphanumeric – 4 characters)One Terminal Id (Alphanumeric – 4 characters)• One/Two Operator Ids (Numeric – 3 characters)One/Two Operator Ids (Numeric – 3 characters)• One/Two Passwords (Alphanumeric 3-8 characters)One/Two Passwords (Alphanumeric 3-8 characters)

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Sign up Screen

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Login processLogin process

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The Main menuThe Main menu

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Receive money - 1Receive money - 1

• Based on payee’s information, enter the search Based on payee’s information, enter the search criteria and click criteria and click Continue Continue in the Tracking in the Tracking Control pop up dialog box Control pop up dialog box

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Receive money - 2Receive money - 2

• As the next step, enter agent details if transaction is As the next step, enter agent details if transaction is remote (data over phone), click remote (data over phone), click OKOK or if the transaction is or if the transaction is in the office, click in the office, click CancelCancel

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Receive money - 3Receive money - 3

• Now, enter the MTCN number furnished and click Now, enter the MTCN number furnished and click SearchSearch

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Receive money - 4Receive money - 4

• If the request matches with available remittance, If the request matches with available remittance, Transaction details tab furnishes further dataTransaction details tab furnishes further data

• Select mode of payment and click Select mode of payment and click SubmitSubmit

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Receive money - 5Receive money - 5

• In this dialog box, enter data of remote operator ID if In this dialog box, enter data of remote operator ID if payment is through this operator, otherwise click payment is through this operator, otherwise click Cancel Cancel

•

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Receive money - 6Receive money - 6

• In the first window enter the customer ID, click the In the first window enter the customer ID, click the verification check box and click verification check box and click OKOK

• In the next window enter agent info and click In the next window enter agent info and click OK OK or or Cancel Cancel as the case may beas the case may be

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Receive money - 7Receive money - 7

• This dialog box confirms completion of payment process; This dialog box confirms completion of payment process; Generate printout of Receipt and Transaction SummaryGenerate printout of Receipt and Transaction Summary

• Click the Click the DoneDone button on completionbutton on completion

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WUMTS UtilitiesWUMTS Utilities

• View the tools available in the View the tools available in the Tools/Admin Tools/Admin menumenu• In the instant case, Customer Service inquiry In the instant case, Customer Service inquiry

transaction is selectedtransaction is selected

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WUMTS Utilities – Customer WUMTS Utilities – Customer service inquiryservice inquiry

• Enter the search criteria and agent info in these Enter the search criteria and agent info in these two dialog boxestwo dialog boxes

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WUMTS Utilities – Customer WUMTS Utilities – Customer service inquiry (cont’d)service inquiry (cont’d)

• The transaction list showing the transactions against the The transaction list showing the transactions against the search criteria appears with status of the transactionsearch criteria appears with status of the transaction

• Select the Receiver concerned and click Select the Receiver concerned and click SelectSelect buttonbutton

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WUMTS Utilities – Customer WUMTS Utilities – Customer service inquiry (cont’d)service inquiry (cont’d)

• The transaction list showing the transactions against the search The transaction list showing the transactions against the search criteria appears with status of the transaction; Observe that the criteria appears with status of the transaction; Observe that the amount remitted appears in originating country’s currencyamount remitted appears in originating country’s currency

• Select the Receiver concerned and click Select the Receiver concerned and click SelectSelect buttonbutton

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WUMTS Utilities – Customer WUMTS Utilities – Customer service inquiry (cont’d)service inquiry (cont’d)

• In the two dialog boxes as in the above figures In the two dialog boxes as in the above figures select the destination and originating country for select the destination and originating country for appropriate currency conversionappropriate currency conversion

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WUMTS Utilities – Customer WUMTS Utilities – Customer service inquiry (cont’d)service inquiry (cont’d)

• Select the transaction log date in the first dialog Select the transaction log date in the first dialog box, click box, click View transaction View transaction in the second dialog in the second dialog box and click box and click Next Next

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WUMTS Utilities – Customer WUMTS Utilities – Customer service inquiry (cont’d)service inquiry (cont’d)

• Select the transaction from the logs for the day and click Select the transaction from the logs for the day and click NextNext in in the first dialog boxthe first dialog box

• The transaction of payment can be viewed as in the second dialog The transaction of payment can be viewed as in the second dialog box; Observe that the operator ID is that of the office of paymentbox; Observe that the operator ID is that of the office of payment

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WUMTS Utilities – SecurityWUMTS Utilities – Security

• Security button can be selected to manage Security button can be selected to manage security environment to set the access security environment to set the access environmentenvironment

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WUMTS Utilities – Inventory WUMTS Utilities – Inventory managementmanagement

• In these dialog boxes the check inventory status In these dialog boxes the check inventory status can be ascertained and the forms required can can be ascertained and the forms required can be orderedbe ordered

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Demo of IMT transaction flow endsDemo of IMT transaction flow ends