WESTEL Mobil Rt.

Human Resource Processes

• Our aim is to employ, train and retain those creative, innovative and satisfied employees who can contribute to the company’s continuous market leading position

• Using the latest methods we research the performance, satisfaction and suggestions of our employees to ensure the company’s effective operation

• We provide opportunity for the efficient self-realization of our employees

• We can only reach these goals if our employees feel they can rely on us

HR mission

The key of Westel’s success isthe Employee

Therefore HR strategy focuses on:

Employee satisfaction• retention• performance management• education and training management• competitive benefit and incentive system

High quality standards in HR projects and processes

Human Resource - Key areas

Education and Training

Education and Training HR

Administration

HRAdministration

Career management

Career management

RecruitmentRecruitment

BenefitsSocial events

BenefitsSocial events

PerformanceEvaluation

PerformanceEvaluation

Employee satisfaction

survey

Employee satisfaction

survey

HR controlling

HR controlling

Labour lawLabour law

HR strategy

HR strategy

Number of full-time employees:

1784 (2002.12.31.)

Average age: 32,5

Ratio of male and female employees:

59% male, 41% female

Percentage of female managers:

33%

Rate of university graduated employees:

48%

Foreign language knowledge: 46%

Turnover: 7,33%

HR facts and figures

Methods of recruitment

According to the company’s strategy, internal applications are preferred These are: -Internal recommendation (promotion)

-Internal applications (career-database)

Recruitment using external resources:– By employee recommendation– From database– Advertisement (Printed media, Internet)– University job markets– Head-hunting, recruitment companies

Employee retention

Westel Mobil Rt. emphasises the importance of its employees’ retention. Used methods:

1, Promotion2, Internal application3, Short and long term Bonus and loyalty program4, Retention plans made as a result of the Employee Satisfaction Survey

Results:- Number of employees working at Westel for more than 5 years: 846- Number of employees working at Westel for more than 10 years: 162

Employee satisfaction survey

• An effective method for the employees to express their opinions and feelings about workplace atmosphere

• An effective method for managers to draft and implement action plans based on satisfaction/dissatisfaction results to increase employee satisfaction and company results as well

Process of the survey

• Completion of survey questionnaires

• Presentation of the results for each department or smaller group per request

• Action plans

• Presentaion of results and conclusions to the management

• Implementation of action plans, tracking

Performance Evaluation System

MISSION

Corporate Strategic Objectives

Functional Area Objectives

Performance expectations

Action Plans

•Specific

•Result oriented

•Committed

•Measurable

•Specific

•Result oriented

•Committed

•Measurable

Balance Score CardQuality Plan

Performanceplanning

Performance coach

Performance

evaluation

The performance management system

Performance shall be evaluated not the personEach employee shall receive objective feedback, based on facts.

The system: strategic objectives of Westel are broken down into

individual position-based goals through the organisation hierarchy

Methodology:

- Manager’s responsibilities: motivating conditions, monitoring, performance, coaching, improvement, encouragement

- Employee’s responsibilities: inhibiting the objectives, being open to managerial advice, give/ask feedback, preparation for appraisal