west drayton physiotherapy centre patient information
TRANSCRIPT
Patient Information Leaflet
All you need to know when referred for Outpatient Musculoskeletal
Physiotherapy
Where are we?West Drayton Physiotherapy Centre145 Station Road,West Drayton, Middlesex UB7 7ND
Laurel Lodge ClinicHarlington Road, HillingdonUB8 3HD
Uxbridge Health CentreGeorge Street, UxbridgeUB8 1SD
Warren Medical CentreThe Warren, Uxbridge RoadUB4 0SF
Harefield Health CentreRickmansworth Road, HarefieldUB9 6JY
Eastcote Health CentreAbbotsbury Gardens, EastcoteHA5 1TG
Westmead ClinicWestmead, South RuislipHA4 0TN
Appointment DetailsAppointment made for:
Day .................................................................
Date ................................................................
Time ...............................................................
Place ..............................................................
www.hillingdoncommunityhealth.org.uk
Published by Musculoskeletal Physiotherapy TeamOctober 2011 DN013 4/11
Patient InformationLeaflet
If you would like information in another language or format, please ask us.
Central and North West London NHS Foundation Trustwww.cnwl.nhs.uk
HIL521B 12/11
What happens next?
After your GP has seen you, he / she will fax orsend the Physiotherapy referral to the HillingdonCommunity Health Contact Centre. (The referralshould indicate at which of our 7 clinics youwould prefer to be seen)
Your referral will be screened and prioritised by a Physiotherapist and in all instances you will beallocated an appointment as soon as possible.(Please note that for some problems a telephoneappointment rather than a face to face clinicappointment will be offered)
The Contact Centre will send you a letter with thedate and time of your appointment. If this is not convenient for you please telephone thecontact centre to rearrange on:
01895 486127
Please note that if you fail to attendyour appointment without informing us in advance, you will be dischargedand your GP will be informed.
To help us offer prompt appointments it is important that you:
l Remember your appointment.
l If you no longer need it, cancel it withat least 24 hours notice.
l Ensure that your GP has your correct daytime telephone number.
What next?
For some Musculoskeletal problems it may beappropriate to offer you a telephoneappointment. These appointments will lastapproximately 20 minutes. A qualifiedPhysiotherapist will ask you a series of questions toassess whether you need to attend thedepartment or whether you just need someadvice and exercises.
For face to face clinic appointments; the firstappointment will last up to 60 minutes. This will allow you to explain your problem and for thePhysiotherapist to examine you. This will ensurethat a suitable management plan is developed foryour physiotherapy.
For telephone or clinic appointments you will be asked questions about your general health.Please make a note of any medication you aretaking and have it with you. Please let us know ifyou are seeing another therapist or doctor.
If you are attending the clinic for an appointmentyou do not need to wear any special clothing,however, you may need to undress to yourunderwear. If you are uncomfortable about thisplease bring a pair of shorts with you.
After you have been assessed, yourPhysiotherapist may offer any of the following:-
l advice
l exercises
l participation in a small group
l manual therapy
We want you to be at ease with yourphysiotherapy management at all times. Please ask questions at any time.
Changing or cancelling yourappointment
If you are unable to keep your appointment it isvery important that you telephone us to let usknow. This allows us to offer the appointment tosomeone else.
If you do not arrive for your appointment (or donot answer the telephone for a telephoneappointment) and you have not notified us, youwill not be offered another appointment.
The end of your treatment
On completion of your treatment a letter will besent to your GP detailing the outcome of yourtreatment.
Concerns
We aim to provide you with a high standard ofcare. If you are unhappy with our service pleasespeak to your Physiotherapist. If this does notresolve your issue please contact the PatientAdvice and Liaison service on
01895 488555Email: [email protected]
Please note: unless your young child is thepatient please do not bring them with you to theappointment. For patient and child safety reasons,we reserve the right to refuse an appointment ifyoung children are brought into the clinicaccompanying adults.