wellness-as-a- service: opportunities for healthcare...4. big data and new technologies facilitate...
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
Wellness-as-a-Service(WaaS)isaformofelementaryhealthcaremanagementthatbundlestogethervariousservices,suchaslifestyleadvice,healthrecommendations,andthemonitoringofhealthmetricsandongoingconditions.Itisfacilitatedbytechnologyandcanbedeliveredonlinethroughdashboardsandinpersonthroughconsultationsandsales.
HerearesixwaysthathealthretailerssuchasdrugstorescandeliverWaaS:
1) Integratedatacollectedfromwearabledevicesandelectronichealthrecords,andcreateasingledashboardthatprovidesacomprehensiveoverviewofhealthdata.
2) Analyzeprevioushealthconcernsandprescribedtreatmentsandremediesinordertoformulatepersonalizedhealthcareplans.
3) Recommendsupplementsandsuggestwellnessroutines,includingphysicalexercisesandinformationaboutfitnessclasses.
4) Developandencouragecollaborationsbetweenfirmstopromotedialogwithexistingcustomersonproductsandservicespurchasedatdrugstores.
5) Providetime-bounddiscountsandofferstosubscribedmembersonproductstheybuyfrequentlyorservicestheyusefrequently.
6) Actaspointofcontactforassistancewithandmaintenanceofhealthdevicessoldinstores.
Wellness-as-a-Service:
Opportunities for Retailers in Tech-Driven Healthcare
Deborah Weinswig
Managing Director,
Fung Global Retail & Technology
US: 917.655.6790
HK: 852.6119.1779
CN: 86.186.1420.3016
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
IntroducingWellness-as-a-Service(WaaS)Drivenbyhealth-consciousmillennialsandretiringbabyboomers,consumers’interestintheirownwell-beingisgrowing.Atthesametime,anagingpopulationispushingupalready-substantialUShealthcarespending.Inthiscontext,bigdataandnewtechnologiesareprovidingfreshopportunitiesforcompaniestodeliverinnovativeserviceofferings,includingWaaS.
So,whatisWaaS?Inshort,itisabundleofservices,enabledbytechnology,thataredeliveredasapersonalhealthplan.Imagineyourlocalretailclinicmanagingyourhealthdata,schedulingregularscreeningsbasedonyourhealthhistoryandneeds,andprovidinganonlinedashboardofusefulinformationandinsightsonhowtostayinpeakhealth.AWaaSpackagecouldprovideallofthat.Inthecomingyears,serviceproviders,includingretailers,arelikelytodevelopWaaSofferingsenabledbyanever-growingbodyofcustomerdataandcontinualimprovementsintheabilitytoanalyzesuchdata.
HowWaaSWorksWaaSbundlestogethervariousservices,suchaslifestyleadvice,healthrecommendations,andthemonitoringofhealthmetricsandongoingconditions.Itisfacilitatedbytechnologyandcanbedeliveredonlinethroughdashboardsandinpersonthroughconsultationsandsales.
AspartofaWaaSpackage,clinicscanprovideanonlineaccountwithadashboard-stylefunctionthatgivescustomersanoverviewofalltheirhealthdatafrommultipledevicesandtrackstheirprogressbasedontheconsultationsandservicesreceived.Anonlineaccountcanalsohelpcustomersviewtheservicesavailabletothemandscheduleappointments.Atthesametime,dashboardscanhelpretailersandclinicscommunicatewiththeircustomersmoreeffectively.
WaaSisabundleofservices,enabledbytechnology,thataredeliveredasapersonalhealthplan.
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
Figure1.TheWaaSDeliveryModel
Source:FungGlobalRetail&Technology
WaaSisalreadyhere.OneexampleofexistingservicesistheMyCarolinasTrackerappdevelopedbynonprofithospitalnetworkCarolinasHealthCareSystem.Theappcurrentlyintegratespatients’electronichealthrecordswithdatafromtheirwearabledevices,butitworkswithonlyalimitedsetofdevicesandismadeexclusivelyforthehospitalnetwork’spatients.
HealowisasimilarplatformthatintegrateswearabledatafromFitbit,Withings,iHealthandJawbonedeviceswithindividuals’healthrecords;theplatformhelpsuserssetupmedicationremindersandfinddoctorsandappointmentsintheirvicinity.OtherWaaSprojectsincludeaplatformsimilartoMyCarolinasthatwasdevelopedincollaborationbetweenmobilehealthtechfirmValidicandelectronichealthrecordsystemproviderMeditechinApril2015.
CollaborationisactuallyattheheartofmovingWaaSfromtheorytopractice.BecauseWaaSispredicatedontheabundanceofhealthdatathatmoderntechnologyprovides,itrequiresvarioustraditionalandemerginghealthcareplayerstocollaborateinordertointegratethetechnologytheyusetocollectandstoredata,aswellastosharethatdata.StakeholdersintheWaaSsectorinclude:
• Developersofmobilehealthapps.
• Manufacturers,softwaredevelopersandhardwaredevelopersinthehealth-trackingandmeasurementdevicesindustry;thesedevicesincludewearables,hearables,ingestiblesandembeddables.
• Emergingindustryplayers,suchasgene-profilingcompanies,thatdeliverhealthdatadirectlytoconsumers.
IntegratedataIntegratethepafent’sdatafromhealthapps,devicesandmedical
records
Analyzedataandhealthhistory
Analyzepagernsfromthepafent’shistoricaldataandlikelytrendsbasedonthegeneraldataset
Developandrecommendhealth
plans
Developandrecommendplanstohelppafentsstayhealthybasedonhealthdataanalysisandinputfromnetworkofexternalandin-housephysicians
Offeradd-onservices
Managecommunicafonwithinsuranceagents,setupphysiciananddenfstappointments,issuevaccinafonreminders,etc.
CollaborationisattheheartofmovingWaaSfromtheorytopractice.
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
• Startupsthataredevelopingsupportingappsforexistingdevicesand
ITsystems.
• Traditionalstakeholdersintheindustry,suchaspharmaceuticalcompanies,healthcareprovidersandinsurancecompanies.
FourFactorsEnablingWaaSWeseefoursignificantsocietal,technologicalandoperationalchangesdrivingtheimplementationofWaaS:consumerinterestinwellness,anagingsociety,primarycareshortfalls,andbigdataandnewtechnologies.
1.YoungConsumersAreInterestedinWellnessOnedrivingforceintheWaaSmarketwillbehealth-consciousconsumers’demandforimprovedhealthserviceofferings.Thoseinyoungeragegroupsshowparticularinterestinhealthandwellness,andtheirconcernsrangefromsafeguardingagainstillnessandpossessinganoptimalleveloffitnessandenergytosimplyperformingattheirbestatworkorindailylife.ThisholisticviewofwellnessdovetailswiththeencompassingviewofhealththatWaaScanoffer.
Aswechartbelow,increasedinterestinwellnessisbeingdrivenbyyoungeragegroups,suchasmillennials.
Figure2.US:ProportionofAgeGroupsthatHaveParticipatedinSelectedHealthProgramsinthePast12Months,byGeneration,asofJanuary2016(%)
Base:2,320InternetusersSource:TheFuturesCompany/NationalBusinessGrouponHealth/Aon
19
19
22
37
24
23
28
51
33
36
38
54
HealthCondifonManagement
LifestyleManagementorCoach
Nutrifon/HealthyEafng
FitnessAcfvity
Millennials GenXers Boomers
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
2.AnAgingSocietyDrivesRisingCostofHealthcareInNorthAmerica,thoseaged65andolderwillleapfromrepresenting15%ofthetotalpopulationin2015to21%in2030,accordingtoUNforecasts.Thegrowthoftheagingpopulationisbeingdrivenbypeoplelivinglonger,sothepopulationof“olderseniors,”thoseaged75andolder,willgrowevenfasterthanthetotalseniorpopulation.
Inevitably,thismeansthetotalbillforhealthcareisgoingtorise.TheUSalreadyspends,byfar,themostpercapitaonhealthcare—withoutachievinguniversalcoverage.Per-personhealthcarespendingintheUSisroughlydoublethatincomparablecountriessuchasFrance,theUKandJapan,andsuchspendingintheUSroseby14%between2010and2014(latest).Inallmarkets,butespeciallyintheUS,individuals,publicbodiesandprivatecompanieswillincreasinglylookformorecost-effectivewaystoprovidehealthcareservices.
Figure3.SelectedCountries:Per-CapitaTotalHealthExpenditure(USD)
Source:WorldHealthOrganization
Atthesametime,moreandmoreseniorsareexpressingapreferenceforaginginplace:theyareincreasinglyeschewingcareinstitutionsinordertostayintheirownhomes,evenwhentheyneedassistancewiththebasictasksofeverydaylife.Thistrendshouldunderpindemandforeverydayhealthmonitoringandadvice.
• Thisimpactofanagingsocietyisasubjectthatwehavecoveredindepth,includinginournewbook-lengthreport,MiningSilver:IdentifyingOpportunitiesintheSeniorBoom.
2,847
3,384
4,110
3,491
4,584
5,348
4,700
5,286
8,269
2,658
3,258
3,703
3,935
4,959
5,292
5,411
5,694
9,403
Spain
Italy
Japan
UK
France
Canada
Germany
Netherlands
US
2014 2010
Individuals,publicbodiesandprivatecompanieswillincreasinglylookformorecost-effectivewaystoprovidehealthcareservices.
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
3.HigherDemandResultsinPrimaryCareShortfallsRelatedtothedemandsofanagingsocietyisanexpectedshortfallintheprovisionofprimarycare.TheAssociationofAmericanColleges&UniversitiesestimatesthattheUSwillseeashortageof91,000physiciansby2020,splitevenlybetweenprimarycarephysiciansandspecialists.
Retailclinicscanhelpeasethepressureonprimarycareprovidersatdoctors’clinicsandhospitalsbyemployingnursepractitionersandphysicians’assistantstoprovidecustomerswithbasiccare.WaaSofferingsatretailclinicscanhelpcustomersobtainbasiccareandadviceatthesevenues,betterenablingdoctors’clinicsandhospitalstoservethosewithurgentorseriousconditions.
4.BigDataandNewTechnologiesFacilitateNewSolutionsAsconsumers’interestinwell-beinggrows,anincreasingnumberofpeoplearetakingapreventativeapproachtowellnessbytrackingtheirhealthandmeasuringtheirfitnesslevelsviadigitaldevices.Theseincludewearables,hearablesandingestibles,whichcancaptureandprovidedatathatcanbefedintotheWaaSecosystem.
NewwaysofcrunchingsuchdataarealsoenablingWaaS,whichispredicatedonbigdata.Atitsheart,WaaSconsistsofpullingtogethercustomers’healthdatafromelectronichealthrecordsandhealthmeasurementdevices,thenanalyzingthosedatatoprovidepersonalizedproducts,services,treatmentsandprocedures.
WhoCanDeliverWaaS?WaaSpresentsopportunitiesforfirmsandserviceprovidersinanumberofsectorsandformats,butretailerssuchasdrugstoresareparticularlywellpositionedtobringWaaStoconsumersfortworeasons.First,drugstoreretailersarealreadyahubinthehealthcarenetwork,interactingwithpatients,pharmacybenefitmanagers,healthcareproviders,pharmaceuticalandnutraceuticalcompanies,andotherstakeholders.WaaStakesthishubfunctiononestepfurther,enablingdrugstorestoaggregateinformationfromacrossthisnetworktodeliveradviceandservicestocustomers.
TheUSisexpectedtoseeashortageof91,000physiciansby2020.
NewwaysofcrunchinghealthandfitnessdataareenablingWaaS,whichispredicatedonbigdata.
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
Second,theclinicsatdrugstorescanactascustomertouchpoints.Theclinicsaremoreaccessible,andconsultations,assessmentsandcareatthesevenuescostlesspervisitthantheydoatphysicians’officesandurgentcarecenters.“Weownthelastmileofcare,”CVSHealth’spresidentandCEOrecentlynoted.Thisgivesdrugstoresanaccessibleandapproachablepositionfromwhichtobuildserviceofferings.
RecentdatafromNielsensupportourperceptionofconsumerdemandforclinicsinretailstores:thecompanyfoundthatatleast29%ofUShouseholdswithchildrenand26%ofmillennials(ages18–34)hadvisitedaretailclinicinthe12monthsendedSeptember2016,mostlyfortreatments.Nielsenalsonotedthattheseconsumersaremorelikelythanotherstohavevisitedretailclinicsforassessments,screeningsandcounseling.
HowCanCompaniesBringWaaSOfferingstoMarket?SomeofthewaysthatretailclinicscanbringWaaStomass-marketconsumersareby:
1. Integratingdatacollectedfromwearabledevicesandelectronichealthrecords,subjecttopatientconsent,andcreatingasingledashboardthatprovidesacomprehensiveoverviewofhealthdata.Retailersandclinicscanworkwithdevicemanufacturerstointegratedatafromwearablesintoasingleappordashboard.
2. Analyzingprevioushealthconcernsandprescribedtreatmentsandremediesinordertoformulatepersonalizedhealthcareplans.
3. Recommendingandprovidingsupplementsandsuggestingwellnessroutines,includingphysicalexercisesandinformationaboutfitnessclasses.
4. Developingandencouragingcollaborationstopromotedialogwithexistingcustomersonproductsandservicespurchasedatthedrugstore.Walgreenshaspartneredwithpatient-generatedinformationdashboardPatientsLikeMetobetterconnectwithcustomersonthisfront.
5. Providingtime-bounddiscountsandofferstosubscribedmembersforproductstheybuyfrequentlyorservicestheyusefrequently.
6. Actingasapointofcontactforassistancewithandmaintenanceofhealthdevicessoldinstores.
BarrierstoImplementingtheWaaSModelWaaSisnotwithoutitsbarriers.Inparticular,itsdependenceoncollaborationandthesharingofdataraisepotentialoperationalandregulatorychallenges.OneofthebiggestobstaclescouldbealackofinteroperabilityandbidirectionalitybetweenexistinghealthcareITplatforms.DrugstoresuseITsystemsthatarespecifictopharmacymanagement,andelectronichealthrecordsobtainedfromphysicians’systemsthatareusedtodispenseprescriptionmedicationsmustbefedintosomesystems,astheinformationdoesnotautomaticallyflowbetweenthetwosystems.Insomecases,healthrecordsarefaxedtoadrugstore,wheretheymustbemanuallyenteredintothepharmacy’sdatabase.
Atleast29%ofUShouseholdswithchildrenand26%ofmillennialshavevisitedaretailclinicinthe12monthsendedSeptember2016.
WaaS’sdependenceoncollaborationandthesharingofdataraisespotentialoperationalandregulatorychallenges.
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
AnothercomplexissueisinteroperabilitybetweendevicesandWaaSdashboards.Manyhealthappshavebeendevelopedtobecontrolledfromasingleplatform,suchasApple’sHealthKit.But,inpractice,theyneedtoundergoarevolution,justassmart-homeproductsdid.Manysmart-homedevicemakersmadetheirproductsopenandcompatiblewithsmartphonemakers’platformsinordertoincreaseadoptionandaccessibility.Similarly,morehealthappanddevicemakersneedtomaketheirtechnologyanddevicesaccessibletoplatformdevelopers.
Regulation,privacyconcernsandthesharingofdataareotherissuesthatproviderswillneedtoconsidercarefully.CollaborationandthesharingofinformationarenecessaryforWaaStobeeffective,whichraisesconcernsaboutcustomerprivacyandsharingdatainanappropriatemanner.Thecollectionandsharingofdatamustcomplywithregulations,someofwhichmayinhibittheprovisionofservicesthatcouldbeincludedinthismodel.WaaSleadersneedtoengageinadialogwithregulatorybodiestoensurethatcomplianceprocedurescanbealtered,ifnecessary,withoutcompromisingconsumerdataprotections.
Anothermattertoconsideristhatmanypatientsarenotcurrentlyusingtechdevicestotracktheirwellnessorhealthconditions.Creatingapersonalizedhealthplanforpeoplewhodonotusewearablesorothertrackingdevicesmaybelessstraightforwardthancreatingoneforthosewhohavemorereadilyavailablehealthdata.
Finally,somepatientsmayberesistanttoobtainingprimarycarefromaretailclinicinsteadoffromadoctor’sclinicoremergencycareunit.ThismayrequirethatretailclinicsemployphysiciansinordertotakeadvantageofthefullpotentialofWaaS.
KeyTakeaways:Data-DrivenHealthcareCanHelpwithFutureChallengesWeliveinanageofdata.Yetinthehealthsphere,muchofitremainsfragmented,withprimaryhealthcareproviders,techfirmsandretailersallhavingseparatesystems.ThevalueofWaaSliesinbringingthesedatatogethertoofferconsumersaholisticandpreventativeapproachtohealthcare.Barriersexistrelatingtotechnology,regulationsandconsumerperceptions.However,therewardsofanintegratedviewofhealthincludebetterprevention,easierandquickerprovisionofcare,andlowercostsonacomparablebasis—whichshouldincentivizetheparticipationofgovernments,companiesandindividuals.
Therewardsofanintegratedviewofhealthincludebetterprevention,easierandquickerprovisionofcare,andlowercostsonacomparablebasis.
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DeborahWeinswig,ManagingDirector,FungGlobalRetail&[email protected]:917.655.6790HK:852.6119.1779CN:86.186.1420.3016Copyright©2017TheFungGroup.Allrightsreserved.
March1,2017
DeborahWeinswig,CPAManagingDirectorFungGlobalRetail&TechnologyNewYork:917.655.6790HongKong:852.6119.1779China:86.186.1420.3016deborahweinswig@fung1937.comJohnMercerSeniorAnalyst
SwaroopraniMuralidharResearchAssociate
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