Welcome!

Pathways Information

Table of Contents:

• What is Pathways?

• Why we think it will transform support staff experiences in workplace learning

• Considerations for the learning conversation

• What skills are highlighted in the series and what the map looks like

• What is Skillsoft?

• How to sign up for both

• Questions

What is it?

Pathways is a new self-directed learning series intended to enable staff to:

• explore several paths of work-place skills

• track to positive experiences and careers at the U of A.

• Attend face-to-face and online learning sessions

• discover and unleash your potential

• learn more, do more, and be more successful.

How did we get here?• 2008 Focus groups identified 7 competencies

• NASA Executive approved in principle

• 2009 Validation survey sent to random sample of NASA staff across University

• 2009 – 2011 Program and curriculum development

• 2012 Launch

Why Pathways?

• A learning model focused on support staff professional development

• Clear expectations about skills to learn, practice, talk about and demonstrate

• A consistent approach to development across campus

• Potential connection between career plans and work goals

• Tools for conversations about practice, progress and success!

What’s in it for you?

• LOTS of choice

• Processes established to recognize success

• Sense of connection to a bigger picture

• Common language to enable learning plan conversations

What are the Competencies?

Organizational Citizenship

Communicate

Provide Service

Thrive as a Team Member

Be Adaptable and Flexible

Utilize Technology and Equipment

Demonstrate Professionalism

http://www.hrs.ualberta.ca/Learning/Pathways

Example Competency Descriptors:

A1. Identify and apply applicable legislation and policy:

i.Comply with legislation, collective agreements, policy & procedure related to my position

ii.Navigate Governanceiii.Demonstrate accountability

iv.Protect the reputation of the department and University

A2. Apply knowledge of the University culture to complete tasks:

v.Encourage others to participate in University orientation processes

vi.Investigate and access resourcesvii.Use formal and informal work structures to complete required tasks

viii.Establish working relationships

ix.Familiarize yourself with unwritten rules

x.Integrate into the University Culture

xi.Demonstrate Self-Managementxii.Exercise judgmentxiii.Demonstrate sensitivity to diversity

A3. Connect your work goals with the University’s vision:

i.Apply work unit guidelines and standards to new situations

ii.Use the University’s business plan to align your work

iii.Develop plans and organize resourcesiv.Pursue professional development

A4. Support our respectful workplace:v. Demonstrate Self-Managementvi.Pursue professional development

vii.Demonstrate accountability

viii.Balance work and life

ix.Pursue personal development

x. Develop plans and organize resources

xi.Demonstrate integrity

xii.Demonstrate dependability

xiii.Exercise judgmentxiv.Use diplomacy and tact when

interacting with othersxv.Identify and solve problems

xvi.Protect the reputation of the department and University

xvii.Demonstrate a sensitivity to diversity

xviii.Maintain confidentiality

What does this mean for staff:

You have another set of opportunities to focus on the skills that will round out your current abilities:

• Are there areas that I need to work on?

• Meet with your supervisor to agree on a plan for learning which links to work success

• Give yourself time to slowly move through the content and practice it

• Schedule follow ups with your supervisor to track your learning

What does this mean for Supervisors?:Assist staff in choosing content which will round out the individual’s current abilities by:

• Familiarize yourself with the competency map to coach people about it

• Talk to staff about plans for learning which link to work success and set reasonable expectations

• Determine what time might be available for staff to move through the learning and practice skills

• Schedule follow ups with your staff to track learning and progression

What does the map look like?

Pathways Courses

Celebration points

Other courses along

the learning pathSkillSoft courses

Organizational Citizenship Diversity on the job, Effective Interfunctional Relationships, Time Management, Developing Your Reputation of Professionalism

Communicate Communication Business Etiquette, Using Email Effectively, Business Writing, Workplace Conflict, Giving Feedback

Provide Service Customer Service Processes and Procedures, Dealing with Irrational Customers, Internal customer service

Thrive as a Team Member Using Emotional Intelligence, Personal Accountability, Effective Team Communication, Valuing Team Diversity

Demonstrate Adaptability & Flexibility Generating Creative ideas, Problem Solving, Understanding Change

Use technology & equipment Desktop Software

60 Pathways Courses online

http://www.hrs.ualberta.ca/Learning/Pathways

What is Skillsoft?• Over 1,000 Online courses• Simulations• Job Aids• Short videos• Business Challenge Interactive scenarios• Books 24x7

Three Streams of

Pathways &

Business Skills

Leadership

Advantage

Desktop Software

All faculty and staff members

Supervisors and Academic

staff

Support staff

Business Skills Courses

Sales

Leadership Advantage Themed resources for supervisors and leaders

include:

Accountability

Attracting & Retaining

Talent

Building & Leading Teams

Coaching

Giving & Receiving Feedback

Leading Change

Transitioning as a New Manager Managing Diversity

Managing Performance

Goal Settin

g

Developing People

How do Support Staff sign up?

Email monthly news: Make sure you are on our Workplace Learning List servehttp://www.mailman.srv.ualberta.ca/mailman/listinfo/workplace-learning

If you register for Skillsoft and you will automatically be signed up to receive the information on upcoming Pathways face-to-face sessions.

www.hrs.ualberta.ca/stafflearning/skillsoft

or http://www.surveymonkey.com/s/CS9J2ZP

Questions?