welcome to tuality healthcare!
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Welcome to Tuality Healthcare!. How Tuality Hires Like Their Business Depends On It. Lucy Tanner Kronos Talent Management. Who is Tuality Healthcare?. Tuality Healthcare is a hospital-based, not-for-profit, independent, community-governed healthcare system made up of - PowerPoint PPT PresentationTRANSCRIPT
Welcome to Tuality Welcome to Tuality Healthcare!Healthcare!
How Tuality Hires Like How Tuality Hires Like Their Business Depends Their Business Depends
On ItOn It
Lucy TannerLucy Tanner
Kronos Talent Management Kronos Talent Management
Who is Tuality Who is Tuality Healthcare?Healthcare?
• Tuality Healthcare is a hospital-Tuality Healthcare is a hospital-based, not-for-profit, independent, based, not-for-profit, independent, community-governed healthcare community-governed healthcare system made up ofsystem made up of– Tuality Community HospitalTuality Community Hospital– Tuality Forest Grove HospitalTuality Forest Grove Hospital– Outpatient, specialty, health education, Outpatient, specialty, health education,
and other servicesand other services
• 1200 employees 1200 employees
Who is Kronos Talent Who is Kronos Talent Management?Management?
• Kronos purchased local company Kronos purchased local company Unicru in 2006Unicru in 2006
• Unicru was the leader in hourly Unicru was the leader in hourly sourcing, selection, and hiringsourcing, selection, and hiring
• Expanded to include a solution for Expanded to include a solution for health care in 2005health care in 2005
• Have processed over 60,000,000 Have processed over 60,000,000 applicants and over 3,000,000 hiresapplicants and over 3,000,000 hires
A Proven Blend of Science A Proven Blend of Science & Technology& Technology
Science
Process
Technology
•Have Done•Want to Do
•Right Fit
60,000,000 Applicants
35,000 Locations
3,000,000 Hires•Can Do
Improving Hiring Quality:Improving Hiring Quality:embedded science helps “select in” embedded science helps “select in”
the the rightright candidates candidates
Showing Commitment to the Work Team
and Organization
On the JobOn the JobBehaviorsBehaviors
Maintaininga Safe Work EnvironmentManaging
TimeEffectively
Providing Sensitive Customer Service
Communicating Effectively
+ Conscientiousness
+ Empathy
+ Flexibility
+ Compliance
+ Initiative
+ Team Orientation
+ Conscientiousness
+ Empathy
+ Flexibility
+ Compliance
+ Initiative
+ Team Orientation
PersonalityTraits
PersonalityTraits
Lower laborcost
Better attendance
Decreased turnover
Greater productivity
Fewer accidents &
injuries
Improved resident
satisfaction
Friendlier service
Betterteam work
Business OutcomesBusiness Outcomes
Sharing Inaccurate or Inappropriate Information
Ignoring Safety Policies
Having a Negative
Attitude about the Work Team
and Organization
Having Poor Time
Management
Showing Lack of Concern
for Customers
On the JobBehaviors
- Impulsiveness
- Negative Affectivity
- Selfishness
- Carelessness
- Irresponsibility
- Lack of Focus
- Impulsiveness
- Negative Affectivity
- Selfishness
- Carelessness
- Irresponsibility
- Lack of Focus
PersonalityTraits
PersonalityTraits
Greater laborcost
More frequent absenteeism
Increased turnover
Increased work errors
Higher accident and injury costs
Decreased resident
satisfaction
Productivitylosses
Decreased team morale
Business OutcomesBusiness Outcomes
Improving Hiring Quality:Improving Hiring Quality:embedded science helps “select out” the embedded science helps “select out” the
wrongwrong candidates candidates
Impetus for Change in Impetus for Change in Attraction and Selection Attraction and Selection
ProcessProcess• TurnoverTurnover
– Improved, more efficient employee selection practices to boost Improved, more efficient employee selection practices to boost employee retention – retention is critical to business successemployee retention – retention is critical to business success
• Difficulty sourcing quality employeesDifficulty sourcing quality employees– Implementation of online application allows a wider sourcing net to Implementation of online application allows a wider sourcing net to
be cast. Online applicants usually are of higher quality than walk-insbe cast. Online applicants usually are of higher quality than walk-ins• Shortage of health care workersShortage of health care workers
– Employees selected for behavioral traits, (empathy, team Employees selected for behavioral traits, (empathy, team orientation, rule following, etc.), not just skills, lead to higher orientation, rule following, etc.), not just skills, lead to higher patient satisfaction and positive business results – the right person patient satisfaction and positive business results – the right person for the jobfor the job
• Manual hiring processManual hiring process– Reduced administrative burden by eliminating a manual selection Reduced administrative burden by eliminating a manual selection
process– hiring managers being taken away from managing staff and process– hiring managers being taken away from managing staff and caring for patientscaring for patients
• No standard hiring steps across departmentsNo standard hiring steps across departments– Gain consistency and compliance by automating the hiring steps Gain consistency and compliance by automating the hiring steps
including background, OIG, and drug checks – lack of standard including background, OIG, and drug checks – lack of standard process leads to compliance issuesprocess leads to compliance issues
ImprovementsImprovements
• Tuality had an average of 11.9 applicants Tuality had an average of 11.9 applicants to choose from for every hire made to choose from for every hire made
• Referral source information was captured Referral source information was captured and revealed that 32% of hires came from and revealed that 32% of hires came from employee referralsemployee referrals
• 54% of applicants found Tuality via the 54% of applicants found Tuality via the internetinternet
• Tuality hiring managers chose “green” Tuality hiring managers chose “green” applicants 75% of the timeapplicants 75% of the time
The Deployment ProcessThe Deployment Process
• Tuality was chosen as a design partner for Tuality was chosen as a design partner for the health care verticalthe health care vertical
• Implementation time was 90 days and Implementation time was 90 days and involved an administrative team and involved an administrative team and recruitment/retention task forcerecruitment/retention task force
• System training was 4 hoursSystem training was 4 hours• Assisted in creating and validating the Assisted in creating and validating the
Frontline Healthcare Assessment and Frontline Healthcare Assessment and health care specific job qualification health care specific job qualification questionsquestions
• Company specific behavioral-based Company specific behavioral-based interview guide and training includedinterview guide and training included
How Tuality Uses the How Tuality Uses the SystemSystem
• Applicants apply onlineApplicants apply online• Hiring managers review applicant Hiring managers review applicant
information and select the best applicantsinformation and select the best applicants• Hiring Manager’s Desktop is used to Hiring Manager’s Desktop is used to
move applicants through the hiring steps-move applicants through the hiring steps-shared process between hiring managers shared process between hiring managers and recruitersand recruiters
• Pre-populated new hire packets are Pre-populated new hire packets are printed out from the system for each new printed out from the system for each new hirehire
Applications&
Candidates
Unicru Service PartnersBackground Checks Drug Checks Tax Credit Services
How We Do It:How We Do It:The Workforce Acquisition The Workforce Acquisition
FlowFlow
Hiring Manager’s Desktop
Field HiringManager
Onsite DevicesIn the Facilities
Your Web SiteCareer Section
JobApplicants
Back Office Apps
New Hire Forms
Service PartnersBackground Checks Drug Checks Tax Credit Services
Devices at your site
Solution Solution DemonstrationDemonstration
:
Grocery Grocery & Drug& Drug
DiningDining HospitaliHospitali
tytyHealth Health CareCareRetailRetail
Lucy TannerLucy Tanner
Regional Sales Manager-Health CareRegional Sales Manager-Health Care
Kronos Talent Management DivisionKronos Talent Management Division
e-mail: [email protected]: [email protected]
office: (503) 596-3111office: (503) 596-3111
mobile: (503) 705-6089mobile: (503) 705-6089
fax: (503) 596-3269fax: (503) 596-3269