welcome to the tenant manual for silver cross health center pavilion b, 1870 silver cross blvd. new...

Welcome to the Tenant Manual forSilver Cross Health Center Pavilion B, 1870 Silver Cross Blvd.

New Lenox, IL TABLE OF CONTENTS

WELCOMEBUILDING DIRECTORYLEASING CENTERBUILDING MANAGEMENTBUILDING HOURS – HOLIDAYSEMERGENCY CONTACTSEMERGENCY SECURITY PROCEDURESTENANT EMERGENCY CONTACT FORM ACCESS & DELIVERY INFORMATIONMOVE IN/MOVE OUT POLICIESTHE NEIGHBORHOOD

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Quick LinksBuilding ManagementBuilding HoursEmergency ContactsTenant Contact FormIncident Report FormLocal WeatherDriving Directions

ABOUT HSA PrimeCare

About HSA PrimeCare

Silver Cross Health Center Pavilion B1870 Silver Cross Blvd, New Lenox, IL

HSA PrimeCare was created in 1996 as a division of HSA Commercial to offer a concentrated focus on serving health care providers, hospitals and health systems. Service, experience, knowledge and strength are characteristics of HSA PrimeCare. We take a long-term approach to the health care real estate process, working closely with hospitals and physicians to understand their distinct needs, goals and priorities when designing health care facilities solutions.

HSA PrimeCare partners with some of the leading health care institutions across the country to design, build, lease and manage first-class medical facilities that address the needs of today’s patients and their families. We understand that patient care, comfort and safety are the primary priorities when developing and managing a medical office building. Our team’s experience in serving physicians, health system leaders and patients allows us to build top notch medical spaces that meet all parties’ needs.

HSA PrimeCare is a Chicago-based privately held firm with a portfolio of over 800,000 square feet of medical office and outpatient facilities.

WELCOME

Welcome


HSA PrimeCare is delighted to have your medical practice as a tenant in the Silver Cross Health Center Pavilion B.

Our goal, through mutual cooperation, is to make your tenancy a pleasant experience byproviding prompt, efficient and courteous service. This handbook has been prepared for your reference and convenience. We hope it will assist you in becoming accustomed to our policies and procedures.

To facilitate your move-in and tenancy at Silver Cross Health Center Pavilion B, please read through the following, complete and return the information forms to the Management Office as soon as possible.

In order to properly attend to your needs as a tenant and to avoid confusion, please designate one person in your company as the contact to the Management Office. All requests for service, etc. would then be processed through this person.

We extend a warm welcome and best wishes for your continued success at Silver Cross Health Center Pavilion B and look forward to an enjoyable association.

BUILDING DIRECTORY

Tenant Directory


TENANT SUITE PHONEAdvanced Eyecare 110 815-485-2727Hinsdale Orthopaedic 200 815-462-1032Partners In OB 210 815-463-3000Silver Cross Hospital 150 & 155 815-300-6350Southwest Dermatology 230 815-463-8989Spectrum Eye 220 815-723-1854Children’s Memorial Hospital 100 815-463-4444Meridian Medical 240 815-514-2600

LEASING CENTER

Leasing


Silver Cross Health Center Pavilion B100% LEASED (At this time)

CONTACT LISTING BROKERRobert Titzer

HSA Commercial Real EstateDirect dial: 312.458.4468

Email: [email protected]

BUILDING MANAGEMENT

HSA Commercial is dedicated to making your work environment as safe and pleasant as possible.


Please do not hesitate to contact Building Management at:

Phone: 312.335.3555Fax: 312.332.3563

Address:233 South Wacker DriveSuite 350Chicago, Illinois 60606

The following personnel are available to address your needs:

Margaret Gaca, Senior Property ManagerDirect Dial: 312.683.7255Cell Phone: [email protected]

Shelly Zwygart, Property Coordinator Michael Young, Building EngineerDirect Dial: 312.458.4402 Phone: [email protected]

BUILDING HOURS HOLIDAYS



BUILDING HOURSThe building is open Monday through Friday from 6:00 am to 8:30 pm, Saturday from6:00 am to 3:00 pm and closed on Sunday.

BUILDING HOLIDAYSThe Building Holidays observed each year are listed below in order to aid your planningoperations during the year.

New Year’s DayMemorial DayJuly 4thLabor DayThanksgiving DayChristmas Day

Certain services are not provided on weekends and the holidays listed above.

EMERGENCY CONTACTS

Emergency Contacts


EMERGENCY CONTACTS

IMPORTANT NOTESIf you call 9-1-1 as a result of a medical emergency, please be sure also to notify buildingmanagement with your name, callback number and location.

All Emergencies 911

Building Management Office 312.332.3555

After Hours Emergencies 312.332.3555

Fire Department (non Emergency) 815-485-2121

Police Department (non Emergency) 815-485-2500

EMERGENCY SECURITY PROCEDURES

FIRE

Fire Warden

Each office shall assign a “Fire Warden”. The “Fire Warden” shall be responsible for theevacuation of his or her area on all fire alarms. They shall inspect the restrooms and anyother areas to check to see that all employees have evacuated.

“Fire Wardens” are responsible for assisting any handicap persons to the exit. They areresponsible for Informing the Fire Department about any handicapped persons waiting forassistance.

Upon sounding of the fire alarm, the “Fire Warden” shall:A. Guide and direct all employees of his or her area to evacuate the building.B. Remain calm and promote calmness. AVOID PANICC. Check men’s and women’s restrooms.D. After all have evacuated, run through office to make sure all have evacuated.E. Evacuate building.F. If someone is missing in crowd – notify the Fire Department IMMEDIATELY.



FIRE


Reporting a FireWhen any employee or visitor of the building discovers a fire, he or she must report this atonce. Please do the following: Immediately cal the NEW LENOX Fire Department at 911. Tell them, “this is 1870 Silver

Cross Blvd, Pavilion B and state suite numbers, state the nature of the emergency. Repeat the Message. Proceed to the nearest fire alarm pull box and active the Fire Alarm. It is unnecessary to

activate additional pull box alarms once the horns are sounding. Please do not activate more pull boxes. Evacuate the building per the Building Evacuation Plan. Close all doors behind you.

RememberDO Proceed to the nearest pull box and activate the alarm.DO NOT At any time try to extinguish the fire without first activating the building

fire alarm system.DO NOT Stay in the building just because you do not see smoke or fire. Smoke and

heat can travel extremely fast and trap you in the buildingDO Evacuate the building per the Building Evacuation Plan (see next page).


FIRE


Building Evacuation PlanThe building shall be evacuated as follows:

In case of fire or evacuation notice, leave the building as soon as possible. Remain calm and move swiftly. Exit building using the exit closest to your physical location. Know two ways out in case your primary exit is blocked. Should the exits be blocked, proceed to an area in the perimeter of the building and put a closed door between you and the smoke and heat. In smoke or heat stay low and take short breaths (through nose) until you have reached safety. Before opening, feel every door. Should the door be hot, keep it closed. Fire is already blocking your way. Find a different escape. Upon leaving, exit out doors and proceed straight into the building parking lot about 200 feet from the building – Fire equipment must have access with 200 feet of the building. Report to your Fire Warden. Stay together – do not stray from your refuge

point.Please familiarize yourself with the location of all Fire Alarm pull boxes and Fire Extinguishers so as to eliminate confusion in case of an emergency. In addition to review all emergency evaluation route plans.


SECURITY & PROCEDURES


MEDICAL EMERGENCYIf a medical emergency arises, contact the NEW LENOX Fire Department (911), giving themthe building address (1870 Silver Cross Blvd, Pavilion B, New Lenox, IL) and the suite number.

To better prepare yourself for medical emergencies, have access to the individual’s medical history information (usually held in their personnel file). It may contain vital information beneficial for use by the medics in treatment of the victim.

THEFT/BURGLARYTheft prevention requires the cooperation of all occupants of the building. Follow these simple guidelines:

If you notice unauthorized persons loitering in our around the building, notify the Management Office at 312.332.3555. The last employee to leave the work area should be certain that all doors are

locked.

If a burglary does occur, do not touch anything at the scene. Contact the Police at 911 and call the Management Office at 312.332.3555.




TORNADOES/HIGH WINDS/SEVERE WEATHER• One of the most furious and devastating quirks of nature! By learning a few simple facts

and taking the proper preventative measures, you can keep disaster from catching you unprepared.

• Before - When the skies look threatening, listen to the radio. The National Weather Service tracks all weather systems with sophisticated radar and is usually able to give adequate warning of violent weather conditions. When a watch is issued, listen to broadcast advisories and be ready to take cover.

• Take an inventory of all your belongings. In case of tornado or other disaster, this inventory will be invaluable to you in settling your insurance claim. Make sure you keep your inventory in a safe place.

• During - A tornado sounds like the roar of hundreds of airplanes. You'll probably get warning before that ominous sound approaches. We suggest you listen to the radio when the sky looks forbidding.

• Tornado watch means tornadoes may be expected to develop.• A tornado warning means a tornado has actually been sighted.• Protect yourself in an interior hallway or a lower floor. Avoid structures with wide, free-

span roofs.




TORNADOES/HIGH WINDS/SEVERE WEATHER• Get under a heavy table or desk if possible. Take cover in small, windowless interior

rooms, on the lowest level or closets or bathrooms.• In mobile homes or vehicles, leave them and go to a substantial structure. If there is no

shelter nearby, lie flat in the nearest ditch, ravine or culvert with your hands shielding your head.

• After -- Closely inspect your property, including automobiles, for damage. Report any gas leaks or electrical damage immediately.

• If your belonging’s are damaged, get in touch with your insurance agent or company.• In the meantime, secure your remaining property to protect it from further damage or

theft. • Take an inventory of the damage so you can file your insurance claim as soon as possible.• Notify your relatives of your safety. Local authorities may waste time trying to locate you

if you don’t send word. Limit your calls to one minute each. Do not tie up the telephone lines with unnecessary calls.




TORNADOES/HIGH WINDS/SEVERE WEATHER• In the event of any damage, notify the Management Office 312.332.3555 and emergency

assistance and help will arrive as soon as possible.• After severe weather has passed, assess injuries and damages and contact emergency

services if necessary. If serious safety hazards exist in certain areas and/or severe structural damage has occurred, partial or full evacuation may be mandated. Follow Fire Safety Plan.

• When conditions have been determined to be safe the Fire Department will make an announcement releasing personnel to return to their work areas.

FLOODS IN BUILDINGS• The most important consideration is to eliminate, if possible, all sources of electricity from

the flooded area. If the power switch is accessible, away from the water, switch it off.• If possible, remove all desktop items and close file drawers to limit damage. Evacuate the

immediate area.• Building Management will turn off the water source and shut down electrical power as

required.




BOMB THREAT• The following procedure is recommended whenever a bomb threat is received in an

office. All such threats will be handled as a potentially dangerous situation with the safety of employees of utmost importance. Every threat is to be considered genuine and appropriate action taken immediately. Every employee should be prepared to respond calmly and deliberately to a threat received by telephone.

General• Upon receiving a bomb threat, the individual receiving the call will immediately contact

his supervisor who should then call the NEW LENOX Police Department and Management Office.

Individual receiving Bomb Threat• If a bomb threat is received, it is essential that the individual receiving the call remains

calm and attempts to extract as much information from the caller as possible. This will be especially true when the caller indicates a wish to avoid injuries or death to others. You may wish to tell him that the building is occupied by a large number of men and women, or that the facility cannot be evacuated in the warning time provided. Such statements may well encourage the caller to provide specific information regarding the exact location of the bomb, its description, its type and when it is scheduled to explode. A pre-arranged system of signaling should be established to alert a supervisor, so that when such calls are received, more than one person will be able to hear the caller. The following items will prove helpful in obtaining the necessary information:




BOMB THREATIndividual receiving Bomb Threat• Always remain calm.• Do not consider the call a prank.• Do not antagonize the caller.• Attempt to keep the caller in an extended conversation.• Ask the caller to repeat the message, pretend you have difficulty hearing the caller

because of noise, that you have a bad connection.• Pay particular attention to the caller’s characteristics of speech, language, accent, manner

and any background noises.Immediately write down the message exactly as received.

• Once the call has been completed, immediately notify the NEW LENOX Police Department at 911 to report that a bomb threat has been received. After notifying the Police and calling the Management Office, proceed to the Lobby of the Building to answer any questions the Police may have. DO NOT, unless directed to do so by the Police, activate any Fire Alarm pull boxes.

• If you initiate a search of your premises and a suspicious object (package, briefcase or bundle) is found, do not touch it. If ownership cannot be determined, contact NEW LENOX Police at 911 and Building Management at 312.332.3555.




BOMB THREAT

• Should a bomb be located, as determined by the police department, all personnel will be evacuated from the building. A bomb threat evacuation will be treated basically the same as a fire evacuation.

• After all personnel have been evacuated, no person should walk back into the building until informed by NEW LENOX Police Department that the premises are all clear.

• If your company has a general switchboard operator, the individual most likely to receive these calls, you may wish to utilize the enclosed Bomb Threat Checklist which is located on the next page. Keep a supply at your reception desk.


Bomb Threat Checklist



EMERGENCY ACTION PLAN


HSA PrimeCare recommends that each tenant have an emergency action plan in place to help their employees prepare for and react quickly to a regional emergency, including terroristattacks. Below are listed a variety of resources that aid in preparing for a regional emergency.

Department of Homeland Securitywww.dhs.gov/dhspublic

Federal Emergency Management Associationwww.fema.gov

American Red Crosswww.redcross.org

Center for Disease Control and Prevention Emergency Preparedness and Responsewww.bt.cdc.gov

http://www.dhs.gov/dhspublic

http://www.fema.gov/

http://www.redcross.org/

http://www.bt.cdc.gov/


General Office Security


SECURITY CHECKLISTThe following is a list of general office security suggestions, which are offered to you as an aidin establishing your internal security procedures: Restrict office keys to those who actually need them. Keep complete, up-to-date records of the distribution of all office keys. Establish uniform procedures for collecting keys prior to the termination of employees. Establish a rule that keys must never be left unguarded on desks or cabinets. Require that filing cabinet keys be removed from locks and placed in a secure location

after opening cabinets. Prevent unauthorized personnel from reporting a key and receiving a replacement. Ensure that a responsible person is in charge of issuing all keys. Store keys systematically in a secured wall cabinet of either your own design or one that

conforms to a commercial key control system. Insist on identification from repairmen who come to work in your office. Clear all desks of important papers. When working alone in the office at night, lock the front door to prevent anyone else from

entering. Keep the police, fire department and all building security telephone numbers posted. Double check to see that all doors are securely locked before you leave.

EMERGENCY SECURITY PROCEDURESTenant Contact Information Form


EMERGENCY SECURITY PROCEDURESIncident Report Form


ACCESS & DELIVERY INFORMATION



AFTER HOURS ACCESS

An access card is required to enter the Building at any time after-hours.

Please contact building management office at 312.332.3555 to request after hours access.

DELIVERIES

Deliveries to the medical office building may be made using the connecting link entrance.

However, no Vehicle shall block any handicap spaces and/or ramps or may be left unattended

for more than 10 minutes without prior approval from Building Management.

MOVING IN/MOVING OUT POLICIES

The following rules pertain to moving furniture, equipment and supplies.


1. Clean masonite sections will be used as runners on all finished floor areas where heavy

furniture or equipment is being moved with wheel or skid type dollies. The masonite

should be at least one-fourth inch thick. All sections of masonite should be taped to

prevent slipping.

2. If moving anything into suite using professional movers, Certificate of Insurance is

required. Contact management office at 312.332.3555 for further information.

3. If after hours deliveries or pickups please contact management office at 312.332.3555 to

coordinate.

4. All supply deliveries need to enter though connecting link.

THE NEIGHBORHOOD

The following contains maps and local area information.


Local Weatherhttp://www.weather.com/weather/right-now/New+Lenox+IL+60451 h

Village of New Lenox1 Veterans ParkwayNew Lenox, IL 60451815-462-6400www.newlenox.net

Copy link for map quest directions to ourlocation - http://mapq.st/TOVRvI

http://www.weather.com/outlook/recreation/golf/local/USIN0107?from=recentsearch

http://www.weather.com/outlook/recreation/golf/local/USIN0107?from=recentsearch

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