Welcome to the largest and most advanced

Data Center in Israel

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Shacham Site (New Data Center) 40 Shacham st., Petach Tikva

Bareket Site - 12 Bareket st., Petach Tikva

Tel Aviv Site - Yated 7 St., Tel Aviv

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Bezeq International’s hosting facilities are conveniently located in Israel’s industrial and urban center: one in Petach Tikva’s industrial zone and the second in Tel Aviv’s industrial zone, spreading over 4,500 square meters in total. The company’s hosting facilities are connected individually to Bezeq International’s Internet backbone, responding to the ever changing needs of the customers, and are built to meet the world’s most stringent technological standards, ensuring an optimal environment to our customers’ hosted equipment and services.

Bezeq International has been providing leading data center services for more than a decade. Maintained around the clock by highly trained experts, the hosting facilities are designed for Tier III+ infrastructure and equipped to the highest industry standards.

The hosting facilities are linked to both Bezeq International core sites, ensuring full redundancy of communication services. Bezeq International is connected to the global Internet backbone with three submarine cable systems, as well as direct connections to the Israeli Internet exchange (IIX) and to all other Israeli ISPs with multiple diverse 10GE connections, making Bezeq International the leading Internet service provider with the most extensive network in Israel.

Bezeq International (BI), the largest Internet service provider in Israel, has established the most advanced data center in the country, providing comprehensive hosting services, including website hosting, server hosting, fully managed system services, multiple 10Gbps of IP traffic, and other managed services, such as server backup and replication, dedicated storage, firewall cluster and load balancer clusters, unrivaled power consumption capability per rack, and more.

Physical Conditions - Equipment Housing Standards

Racks Size

Ranging from requirements for single units to full racks Bezeq International data centers offer:• Full cabinets - 48U 19’’ rack• Full cabinets - 42U 19’’ rack • Third cabinets - 16U• Single Rack units - 1, 2, 4 RU, etc Zero U (0U) PDU’s increase the effective number of servers per rack.

Guaranteed Power

Bezeq International offers two modular bus bars for each row of racks, providing redundant power feeds 16/32 Amp in single or three phases to each rack, which supports 8Kw of actual power consumption for full power backup in case of an outage. Fully redundant power and cooling systems, including N+N Generators, in combination with N+1 UPS systems on each of the power feeds that gives each rack redundant power feeds, guarantee maximum availability.

Service Level Agreements (SLA) defines the level of guaranteed availability, ranging to 99.99%, for two power supply equipment and servers.

All racks are dually fed with two sources of AC power 230 Volt, with 32Amp or 16 Amp outlets.• Standard rack supports up to 4KW per rack.• Mid density rack supports up to 8KW per rack.• High density rack supports 16KW per rack.

Power Management

Bezeq International’s hosting facilities offer the customer fully managed PDUs which allow the customer to remote power, resets and get power consumption graphs. This solution is standard in each full rack and includes a 0U (zero U) vertical installation, saving valuable space from the 48-44U racks. We also offer “Pay per Use” option with Bezeq international’s metered/managed PDU’s connected to the billing system.

Temperature Control

At Bezeq International’s hosting facilities you will find a breakthrough solution for cooling in data centers: “In-Row Cooling Technology”, introducing the new standard in mid- and high-density cooling. Together with hot aisle containment and blank units for prevention of mixture of hot and cold air, this method sets a new and sophisticated paradigm for cooling in data centers.

The facilities are equipped with a minimum of N+1 redundant cooling equipment; Multiple in-row/CRAC (Computer Room Air Conditioning) cooling units with N+2 level redundancies guarantee optimal conditions for your equipment. Room temperature is maintained at up to 22-24ºC with a humidity level of 40%-60%, according to Class 2 ASHRAE.Additional redundant N+1 water chillers, water pumps and air conditioners inside the data center are used to support the cooling load requirements.

Telecommunication

Bezeq International provides fully redundant connectivity from the access switch to the data center core and connection to BI’s Internet core with N+N redundancy, including dual site connectivity, all for a fault proof solution.BI also offers connectivity to Bezeq International’s fully owned submarine cable, with the benefits of direct low latency and ultra high capacity.

• Carrier neutral facility with central Meet-Me-Room.

• All local providers connected with ring-based topology to the Data-Centers.

• Multiple and diverse physical cable entrances to each of the facilities.

• Diverse hierarchical separated topology.• Local connectivity to all other ISP’s and the

Israeli internet exchange (IIX) with redundant 10Gbps connections.

• Free wireless connectivity provided for the use of the customers.

• Cross-connecting remote hands services available on-site.

Network Protection

High level of security is to guarantee uninterrupted connectivity to the end customers using managed services tools: • Cisco firewall cluster is offered as a managed

shared service; these blade cards inside the two 6500 Cisco aggregation switches can support up to 16Gb traffic, ensuring maximum survivability of the hosting facility’s security. Various levels of server protection can be selected from the dedicated VLAN level up to a dedicated firewall for the server, up to 5Mb of traffic, free of charge.

• Abnormality Cisco Guard and detector service is an additional managed shared service offered, allowing the customer to keep on working with a DDOS (distributed denial of service) attack of up to 2Gb.

• Load balancer cluster is offered with Cisco ACE blades.

Site Security

• CCTV monitoring 24x7x365 by both hidden and visible CCTV systems in essential interior and exterior areas.

• An on-site, fully equipped security team patrols the interior and exterior areas.

• Access is available to customers 24x7x365. • A state-of-the-art security system. • Among the physical security control measures:

biometric control combined with personal proximity cards, locked racks and cages; access in or out of the facilities is limited to authorized personnel only.

• Entrance with proof of identity; all visitors are checked against customer defined access lists.

• All building areas are secured by alarm systems.

Building management systems

A fully integrative building management system monitors the equipment, alarms and thresholds are reporting to our NOC and the Data-Center’s NOC 24x7 for all crucial systems, around the clock:• Fire detection systems • Leak detectors continuously monitor the

computing room areas• Temperature/humidity indicators• Electric boards thresholds

• Generators’ status• Fuel tanks current capacity• Air conditioners’ status - chillers, CRAC’s and

in-rows• UPS operationAll events are controlled and well known procedures are in place to react to every possible incident 24x7x365.

Fire suppression

Pre-Action sprinkle systems and FM200 gas. The hosting facilities are equipped with fire detection systems as a first line defense against fire. These systems are automatic and are monitored continuously (24x7) by the security team, building monitoring system and connected to the fire department. A Very Early Smoke Detection Alarm (VESDA) system is used for the detection of smoke and fire. The standard fire protection system for the data center is a dry pipe, double interlock pre-action fire sprinkler system, in accordance with local fire regulations. Dry Chem fire extinguishers are also located throughout the facility.The fire detection and suppression system in each site may vary, depending on the site needs and topology.

Maintaining equipment, often a long way from your home base, can be difficult. Even with the most meticulous maintenance protocols, faults can occur. In that case, prompt response by on-site engineers is essential to restoring your systems to full productivity.

Bezeq International is the only company in Israel that operates a 24 hour direct technical support hotline dedicated to the hosting facility. Hotline support includes: support for software and hardware problems (as specified in the communication section), firewall server configuration, routing configuration and monitoring.

Our technical support service is to ensure that our customers have consistent engineering support services across all Bezeq International’s sites.

Remote Hands and Eyes 24x7 Service

Bezeq International’s technical service offers generic installation and maintenance services for customers of our hosting sites. The Remote Hands and Eyes Service includes pre-scheduled and rapid response for installation or maintenance work on any equipment located at the hosting facility.

Tier 1 Services Tier 2 Services (billed hourly)

• Proactive monitoring

• 24x7 support• Access Control • Backup/restore

Cross connect infrastructure

• Energizing of PDUs

• KVM availability• Patch cord

installation• Power cycling of

equipment

• Circuit testing• Equipment

installation • Equipment

inventory • Hardware

replacement • Infrastructure data

cabling • Software

installation• Backup tape

swaps

Control, monitoring and warning

An additional managed shared service that enables server monitoring on various levels, according to customer request.

Free basic monitoring of the following services:

• Ping test - normality test for server activity as part of the basic service.

• HTTP test - operation and availability testing for the application on the server.

• FTP test - operation and availability testing for the application on the server.

The customer can get notifications via an automated service that will send an SMS or E-mail to the contact person when the service is down and when it is restored.

Advanced monitoring:

• Server monitoring of services, CPU, memory and disk usage, network card.

Comprehensive management for Microsoft NT or UNIX operation systems are offered too.

Backup Services

1. Dedicated backup - a backup service based on the customer’s backup equipment, tape replacement every day, 7 days a week, 365 days a year.

2. Backup to disk with de-duplication technology based on Symantec net backup system, offers reliable fast and easy backup.

Support and Maintenance - Our Technical Services

Value Added Services

• Advanced server management services (fully managed) - on-going maintenance and repair of operating system malfunctions (Windows, Linux, UNIX) as well as other server components, including e-mail accounts, databases, Internet applications, and so on.

• Installation of a dedicated line for the server - this allows remote access to the server for management, maintenance and file update purposes.

• Dedicated servers - Bezeq International provides dedicated servers according to customer technical requirements, as well as operating systems and various software applications. BI offers a variety of servers, including HP, IBM, Dell and more. In this category, Bezeq International provides warranty services for the hardware, including repair services.

• Shared storage service - data storage services allow the customer to store files and NFS or CIFS based databases on an Appliance Networks shared data storage alignment. The service allows on demand storage, backup, snapshot recovery and more.

• Dedicated storage - Bezeq International is proud to be the only ISP in Israel that has a standing collaboration agreement with EMC²; therefore, Bezeq International is able to provide you with support services by EMC² engineers and certified technicians for configuration specifications, installation and implementation of storage solutions; in addition, data management and backup services can complement the services throughout the data lifecycle (ILM).

• Managed load balancer - designed to efficiently balance loads between servers, thus ensuring high availability and survivability.

• Dedicated data protection solutions

DDoS attack protection - by Cisco Guard and Detector an advanced dedicated protection service for customers who are prone to attacks by detectors that are able to study the servers’ behavior. Connection to a payment server - online credit card authorization directly on the customer’s website, in collaboration with XOR Ltd.

Statistics - this service extracts statistic data of the website’s performance and displays it by way of a dedicated application.

STS units (Source Transfer Switches) - increase power availability to appliances with s a single power source, like Switches and FW’s and even servers, with this duel feed power source switch.

For additional information or in order to schedule a visit, please contact us:

Sales and General Inquiries Bezeq International, 40 Shaham Street, Petach Tikva 49170, Israel Phone: +972-765-014-382 Mail: InternationalNetwork@bezeqint.co.il

Customer Service Phone: +972-3-920-3121 Mail: hosting@bezeqint.co.il